SHOPPINKPLASTIC Reviews 151

Reply from SHOPPINKPLASTIC

Updated Oct 8, 2022

Hello,

We're sorry you seem to have had a bad experience with us. However, we have never, and will never be a scam. We have thousands of customer tags, proving that we have many satisfied customers. We have never denied any customer a refund, unless the order was already in transit. In which, we provide them with return instructions. So we can provide a refund when the item is back in our possession. 90% of our items are ready to ship, but we do have a few items that are preorder and take 3 to 4 weeks. Which sounds like what you probably ordered. I have tried to search your name in our system, and don't see any order information which your first and last name in our database. We'd love to help you resolve this issue, please email info@shoppinkplastic.com.



UPDATE:

It's been a few days and we still haven't received an email from you regarding a refund request. We would love to resolve this issue for you as soon as possible. But as mentioned, we can not find any order information with your first or last name. We are starting to think you may not have placed an order on this site. Please email us when time permits.

Reply from SHOPPINKPLASTIC

Updated Oct 8, 2022

We thank you for your feedback. However, there seems to have been some miscommunication. You used a gift-card credit ( after an exchange from a previous order) to purchase a new item. We did make a mistake, and sent you the wrong size. We sent you a return label right away. Also, we issued a refund immediately. But because you purchased with a gift-card, it was sent back to the card. You then sent us several emails, under the same email thread, before our regular response time was finished. Which as we state in our automatic message, causes the emails to sometimes go to spam. You requested that the money was refunded not to the giftcard used, but directly to your card. We never refused to refund you or stopped answering your emails.

With that being said we responded within our response timeframe, and provided you a refund directly to your card. In fact, you received a refund and response before you wrote this review.

Reply from SHOPPINKPLASTIC

Oct 1, 2022

Hello,

We're sorry you had a bad experience with us. However, you ordered our Emily Dress, which is one of our most popular items. The item is exactly as advertised and detailed in the items description. We have also have several hundred customer tags in this particular item, verifying our advertisement. You did ask us for a return, in which we provided you with return instructions. As stated in our policy on our website, we provide returns in the form of store credit. This policy is on our website with its on dedicated page, again under every item's description, and at checkout where you agreed to our terms. We believe its important to abide by our policies for each and every customer.

Reply from SHOPPINKPLASTIC

Updated May 5, 2022

Hello,

We sincerely Apologize for any inconvenience you may have experienced.

We do want to note that we have only received two emails during late evening (5:25pm) on April 12th which we did respond to the following business day despite our policy which states that customers can expect a 24-48 hour response time. There is also an automated email that is sent to all customers after checkout to make sure our policies are clearly understood. Our records indicate you were helped by our customer service team within our response time window after every email received, in addition we have also given instructions on how to place an express order through our site which has still not been purchased at this time.

We have also even offered you a refund for your purchase within 24 hours of receiving your follow up email. We urge customers to comply with the standard policies in place so that we can effectively provide adequate service. Without any shipping upgrade purchased there is not much we can do.


Furthermore our policy states that ALL inquiries regarding existing orders should be handled via email. Contacting us via social media is ineffective as it goes against our policy and slows down our entire team.  As we are a small company we are working diligently to cater to all customer questions / concerns in a timely manner so contacting us through our customer service email Info@shoppinkplastic.com is the only way to receive adequate service.

We value the feedback you’ve given and we hope to have cleared up any confusion.

Thank you for your time



UPDATED REPLY:


We just want to respond to your update, since there still seems to be miscommunication regarding your order that was refunded last month. That is correct ,we did respond to you after your initial review was made, but it was within 24 hours of your first email. In fact, we asked why you prematurely provided us with a 1 star rating since you didn’t wait 24 hours for us to respond. As established on our website, we are a small company, we do our best to get to everyone before 24 hours. But we do believe our policy of 24-48 hours is pretty reasonable, given our size.
As we mentioned in the previous response. Your order was on hold because you told us you wanted to order express, we provided you with instruction (twice), and you never purchased. Unfortunately, you were not satisfied with the our standard policies and customer service. With that being said out of courtesy, we offered to fully refund you that same day. Which you accepted and we processed. Its very important to read our policies before placing your order to make sure there isn’t any confusion.

We do appreciate your feedback, regardless of its mendaciousness.

Thank you

Reply from SHOPPINKPLASTIC

Apr 1, 2022

We thank you so much for your review!

Reply from SHOPPINKPLASTIC

Mar 11, 2022

We thank you so much for your review. We also want to send this message to others who are looking at these reviews and may be hesitant to shop with us. With over thousands of packages shipped out on a weekly basis, the few negative reviews we have had over the last couple years, do not accurately reflect our customer service. Unfortunately, most people do not write reviews when they've had a standard experience with a company online. But if you check out our instagram @pinkplasticbabez, you'll not only see thousands of customer tags, but we have started a review highlight where you can see way more customer experiences. Please note, with every review, we do our best to learn from the situation (whether its our fault or not) and improve our services. Which is why we have only continued to grow since opened. Thank you!

Reply from SHOPPINKPLASTIC

Mar 11, 2022

Hello,
We are sorry to hear that you did not have a great experience with us. Unfortunately, due to a technical issue on our site, the item's stock amount was incorrect. Furthermore, the owner does not handle customer service, and did not say the missing item was shipped out. Our customer service team did let you know it was an error on our end. We took full responsibility and offered to send a refund or exchange. Unfortunately, when you agreed to switch, the customer rep accidentally marked it as refund. We understand your frustration, however, we are human, and do make mistakes. We did answer all of your inquiries within 24 hours, and issued a full refund for the missing item on top of refunding you fully for shipping. We can only learn from this communication error/mistake and make sure it doesn't happen again. Once again, we do apologize for the inconvenience.

Reply from SHOPPINKPLASTIC

Dec 17, 2021

We sincerely Apologize for the negative experience you’ve had with us. We strive to satisfy all our customers and are proud of the loyal happy customers that continue to support our brand. As we are a small black owned business we work very hard to provide great service to our customers, especially currently during the busiest season of the year. As stated on our Policy section we make it a point to respond to all email inquiries within 24 - 48 hours with the exception for minor delays during peak season such as the holiday season. We maintain transparency with our customers when it comes to any important service / quality updates through our newsletters, email, and social media accounts.

We do not delete negative reviews and welcome any criticism a customer might have. However as a security measure we do immediately remove any comments that contain private information. In this instance once the comment was removed, we quickly followed up with you via Direct Message to get you in touch with our customer service team so they can help you with your inquiry. After continuing correspondence via email we also informed you that sending multiple emails in a row disrupts our email thread and moves your inquiry further back as we answer inquiries in the order they were received. Our Server might also mistake your repetitive emails as spam which would cause your inquiry to be lost. As we tell all customers, the best way to get in touch about your inquiry is to wait the standard response time given.


Since we recently moved to a new website host We made sure to send an email to all customers giving updated information including any applicable store discount codes. We see that you were provided with the accurate code so you should be able to be able to apply that to your order just in time for the holidays. Again we do apologize for any inconvenience you may have experienced. We hope this has clarified any concerns you may have and we hope you have a pleasant holiday season.

Reply from SHOPPINKPLASTIC

Dec 16, 2021

Hello,

We thank you so much for this review! We apperciate your honesty and business. We also want to take the time to encourage others who are looking at these reviews to take a look at our instagram (@pinkplasticbabez), where you’ll find a lot more reviews under our highlights and thousands of customer tags!

Reply from SHOPPINKPLASTIC

Oct 20, 2021

Hello,
We are sorry you had a bad experience with our company. However, as we explained to you via DM. We deleted your comments because we cannot post your private information via social. Which is why we DM'd you immediately after to remind you that you ordered a preorder item. An item that is apart of our handmade collection, which you can't find anywhere else. This item has the shipment date in the item's description, and we also sent two reminder emails. We answer all emails within 24-48 hours as established on our site. We are a very small company, and were limited with customer service outlets, but we always respond within that timeframe. We hope we can answer any questions you have regarding your order via email.