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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the quality of the products and the competitive pricing, often finding good deals. Several people also highlight the efficiency of the shipping, with some orders arriving faster than expected, even for international deliveries. The website is generally considered user-friendly, and some customers have had positive interactions with customer service, praising their helpfulness in resolving issues. However, a significant number of people were dissatisfied with various aspects, particularly regarding unexpected additional costs for shipping and customs duties, especially for international orders. Many reviewers reported receiving unexpected bills from FedEx or other carriers after their purchase, which was not clearly communicated upfront. There are also complaints about slow or delayed shipping, incorrect product sizes, and damaged items upon arrival. Furthermore, some customers experienced poor communication and unresponsiveness from customer service, with support tickets being closed without resolution.

What people talk about most

Delivery service

Clients share ambiguous opinions on delivery service. While some customers praise fast shipping, with orders... See more

Product

Consumers find product experiences to be ambiguous. While some reviewers praise the great quality products,... See more

Price

Customers consistently note ambiguous experiences with price. Many reviewers express frustration over... See more

Order

Reviewers highlight ambiguous aspects of order. While some customers praise fast shipping and helpful... See more

Customer service

People report negative experiences with customer service. Many reviewers express frustration with... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I purchased a bike through Nomads and when checking out the shipping cost stated free shipping. 3 days later I received an email that I owed an additional $136 for shipping. I will never order from th... See more

Rated 2 out of 5 stars

I brought a pair of snow boots for my son Christmas gift. FedEx has sent me multiple bills stating that I owe 29.94 for tariffs. Nothing was ever mentioned when I ordered the boots. Their customer s... See more

Rated 5 out of 5 stars

Awesome website with great deals, fast shipping, great customer service! I had some issues with shipping due to vacation schedule, and they went above and beyond to help resolve my issues. Will defini... See more


Company details

  1. Outdoor Sports Store
  2. Men's Clothing Store
  3. Shoe Store
  4. Skateboard Shop
  5. Snowboard Shop
  6. Women's Clothing Store

Written by the company

Snowboard, Ski, Skateboard, Scooter sports store and lifestyle apparel,shoes, sandals, sunglasses, watches, sandals shop. With brands like Volcom, DC, Quiksilver, Roxy, Burton, Lib tech, Hershel, Thrasher, Huf .


Contact info

3.0

Average

TrustScore 3 out of 5

368 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Happy Customer

Received my order quickly, customer service was awesome, and order was exactly what I expected it to be. I am a happy customer :)

30 December 2023
Rated 5 out of 5 stars

Great service

Had the sale product I wanted and they assembled it for me.
Good knowledge and friendly staff.
Very nice clean organized store.

27 December 2023
Rated 5 out of 5 stars

Amazing service

Amazing service, great product and super fast delivery! Now I have my new board ready for the season! Thanks a lot guys

4 October 2023
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Reply from Shop Nomads

wow! thank you for your kind words. we really appreciate you taking the time to review us.
-Maha

Rated 5 out of 5 stars

It was easy and fast

It was easy and fast . Thank you

3 October 2023
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Reply from Shop Nomads

Wow! Thank you !
We are so grateful that you took the time to share your feedback about us. we really appreciate a customer like you.
-Maha

Rated 1 out of 5 stars

First order

I received a call before shipping telling me that 1 item was no longer in stock. When received the package it was the correct item however a different item was not the correct color and another was not what I expected based on the pictures from the website

7 October 2023
Rated 5 out of 5 stars

Thank you guys

Thank you guy. Shop with you guys lots of time now. Always a great experience. Thank you. Would recommend to anyone for great products. Staff is great and helpful.

4 October 2023
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Reply from Shop Nomads

Thank you Kevin for the nice words.
We’re delighted to know that our team exceeded your expectations! Your kind words mean the world to us, and we can’t wait to share your compliments with them.
We hope to se your business with us again soon.
-Maha

Rated 5 out of 5 stars

Thanks a bunch.

Great to deal with and quick.

26 September 2023
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Reply from Shop Nomads

Thank you Justin!
We’re delighted to know that our team exceeded your expectations!
We hope to se your business with us again soon.
-Maha

Rated 5 out of 5 stars

Always a great experience

Always a great experience shopping at Nomads, appreciate the great deals!

30 August 2023
Shop Nomads logo

Reply from Shop Nomads

Wow! Thank you Keane!
We are so grateful that you took the time to share your feedback about us. we really appreciate a customer like you.
-Maha

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