Luxium logo
Visit website

Luxium Reviews 1,359

•
TrustScore 4.5 out of 5

4.5

Watch Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,313 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products, highlighting their quality, functionality, and attractive design, with many noting that the watches exceed expectations and are well-made to withstand daily use. The buying experience is consistently described as positive, with an easy-to-use website that provides clear product descriptions and high-resolution photos, making the ordering process simple and quick. Many appreciate the fast delivery and the convenience of bundles, which allow for easy accessory purchases. However, some people mentioned issues with product defects, such as watches arriving with faulty displays or buttons that stopped working after a short period. A few other people also felt that customer service was slow to respond to emails and did not always stand by their products, leading to dissatisfaction and a reluctance to purchase again.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with their purchases,... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the product connects easily, looks... See more

Website

People report positive experiences with the website, consistently finding it easy to use and navigate, which... See more

Order

Customers consistently note positive experiences with order, praising the ease of ordering, quick... See more

Quality

Customers had positive experiences with quality, praising the solid build, accurate tracking, and overall... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When I originally received my Luxium Stinger watch, it was defective. It had vertical white lines running thru the display. It took awhile to get a response from Luxium, but once I did the replacem... See more

Rated 4 out of 5 stars

After much research into purchase options, I was impressed by what was on offer through this brand. The watch I chose was a good size and not too big like many others. Its features were great but even... See more

Rated 5 out of 5 stars

Bought the stinger for my son after graduation and now he won’t stop talking about it. He loves the tracking features and it’s become a part of his daily routine. Even his friends are asking about it.... See more

Rated 5 out of 5 stars

Had my eye on one of these watches for a while., so I took advantage of the 20% off and purchased the Luxium Stinger. I was not sure if it was going to be available to ship to the U.K. but it is and... See more

Company details

  1. Watch Store
  2. Electronics Company
  3. Watch Manufacturer

Written by the company

At Luxium, we believe technology should be tough, reliable, and accessible. You shouldn’t have to spend a fortune just to get gear that actually works when you need it. That’s why we focus on creating durable, high-performance products that are built to last without the big-tech price tag. Built strong. Priced fair. Made to last. That’s the Luxium standard.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

SCAM SCAM SCAM! Absolute trash customer service

Update 4/2/26 still zero communication from the company. Submitted a warranty claim and also nothing! They will just take your money and when the watch fails you will have a paperweight. HEED THE WARNINGS DO NOT SPEND YOUR MONEY HERE!!!!

Absolute trash customer service. Sent several emails tried the phone number as well with ZERO response. They pushed some sort of update and the watch is a brick. Can’t get any help at all. Lifetime guarantee…. Absolute garbage customer service, take your money and disappear. Complete joke. Save your money

4 March 2026
Unprompted review
Rated 1 out of 5 stars

I bought a watch over two months ago…

I bought a watch over two months ago and only received a single email in early February. Since then, they haven't responded to any emails, and I still haven't received my watch. The customer service is terrible. It was advertised as having a 7-day delivery time, yet... In short, I strongly recommend buying a different brand of watch.

10 March 2026
Unprompted review
Rated 1 out of 5 stars

My watch suddenly started to experience…

My watch suddenly started to experience issues with the buttons to toggle thru options. I wore it every day and took it off the rotate to turn on. So needed the toggle buttons. Due to these issues I sent an email to Luxium, no response.

I turned the rotate to turn on watch due to the button not working properly. Then they just stopped working completely. I sent another email, no response.

Rotate to turn on started to act up with not working properly. Now it has stopped working all together.

Will send one final email to advise of my issues. But to date no response with any correspondence to the company.

It appears zero customer service for me. Regardless I will have to purchase another watch from a different company.

Thanks luxium for backing your product.

FYI: my watch was purchased sept 2024. My issues started in last two months. So it was only about 15-16 months old. And watch was never worn in water or damaged.

1 January 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look