Shopjoe Reviews 

Tried to get information. No help

I sent back my product and you’re back ordered for a replacement. I will not be buying any other Sun Joe products.

My pressure washer dies after 2 years and since I've extended warranty, they sent me a replacement but it was a different model. However, they sent me a defective unit and I do not have any pressure washer.

Great service and helpful staff.

The refund under the warranty was quick and efficent. The only hiccup was the return funds being labeled in US$ not Cdn.
Some companies will not accept pre-paid VISA cards.

Customer service is greatly lacking. AI could not assist in fixing my issue so I was moved to a live agent. Waited 20+ minutes and line was disconnected. Went through AI again and asked for live agent but had to repeat my issue to move on; Waited 20+ minutes and was disconnected again. Spoke with live agent who was emailing a video to me which I never received.

When I finally got to a real person I received outstanding support. It was difficult, though, to get the robot who answered my call to understand that I REALLY NEEDED to talk to a real person. Marichu went the extra mile -- sending me an email the day after I talked to her -- to help me find some parts I needed for my lawn mower. I'd rate the robot 2 stars and Marichu 5 stars!

Betty was able to send a replacement shovel to replace my shovel that cracked.

This is more or less part 2 or a follow up to a prior review. Our SunJoe Wood Chipper/Shredder froze up and smoke came out of the back. We messed around with it for a day or two and then called the TroubleShooting number listed in the Instruction Manual. The person didn't troubleshoot so much as gather more info so she could send me a questionnaire via email to fill out listing everything from the size of the power cord I used to photos of my chipper from different angles. It pays to be nice and also to be thorough. I answered everything and sent the photos. I did wait a few days and kept getting asked to fill out several customer service surveys. Then they called and explained step-by-step all of the things they determined from my lengthy explanation. We deduced that the unit was probably burned up due to any of several things I may or may not have done and they offered to give me a nice discount on a new machine along with extra instructions on proper storage, correct electrical cords, and how to best fix a stick or anything that stops up the motor from turning. I am extremely happy with the care and support we received from SunJoe. I can't wait for the new chipper to get here as remnants of a hurricane are about to hit and it's autumn here in Tennessee so we have lots of chipping and shredding to do. Natasha was our point person and she was extremely helpful.

I liked that 1 of my 3 sprinklers lasted for 5 years.But then the nozzel blew out. The other 2 began spraying water all over from the nozzels & I had purchased them at Lowe's or online but could not find receipts. I was asked by your cust service agent what the model #'s were & they are not anywhere on the product. a lawn maintenance person said the model #'s are not there. I don't know if that would have made a difference or not but if y'all think they're on the items then they should be. Anyway, a new O ring fixed one but I now have to get 2 new ones. I had paid more because they are metal & thought they would last a long time,

After a bit of going back and forth with my issue of a broken part needing replacement , the issue was resolved to my satisfaction. I would recommend this company as they work with the consumer.

I have purchased in Canada from "Awuajoe" their Fiberjacket, 50' 5/8" hose.

Great product, light weight, easy rolling...

It did developed a leaking issue, but the support was fast to resolve to my complete satisfaction.

Great service.

Customrr contact was timely and They resolved my e-bike problems

I ordered their battery-powered sprayer, set it up, it started leaking, called customer service, they honored their warranty and will replace their faulty product.

The customer service was quick, helpful, and responsive. After speaking with a customer service representative over the phone, my defective product was promptly replaced.

Customer support took a while to reach but was excellent. The lady who handles my problem spoke English well and was quick to analyse the problem. I would awad 5 stars for the support. I would only award 2 stars for the product because the rubber tips on the auger of the snow thrower did not even last one season. My previous thrower was still working after 5 years. Excellent customer service has solved the problem by sending me a new unit.

The call back is the best option. Talked to a knowledgeable lady about a part I needed for my dethatcher/ scarifier , after a short time on hold I was informed they do not sell that part, so now the unit is worthless. The unit worked great till it broke, so since no parts aside from the belt are available, it is not cost affective. I purchased a different brand at half the cost which does the same thing, and the same adjustments and power.

I had a hard time getting in touch with Sophie concerning a warranty claim. It took a half dozen times filling out their questionnaires and getting no response. Trying to call their phone number would have me on hold for ten minutes and then the call would be dropped. When I finally took the option of leaving my number for a call back I was pleasantly surprised to get a call from a young lady. She stayed on the phone with me for 35 minutes going over my issues with the hose I had purchased. She was friendly, knowledgeable and professional. She satisfied my concerns and I’m now awaiting my new hose. They do stand behind their warranty. It just takes patience getting in touch with them. I have purchased a few hoses from them and will continue to do so.

A couple parts broke/wore out. I thought I was outside the warranty period. The friendly and helpful support person told me how to look for my receipt on Walmart.com and I found it was just within the 2 year warranty. The parts were not in so they sent me a whole new replacement unit.

They were responsive and friendly, issue resolved without any difficulties