My issue with Sunjoe is not with the customer service team but how difficult it is to contact them. I recently purchased one of their mini chainsaws. After a few uses the oil tank cap cracked and the... See more
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Reviews shaping this summary
Tried to get my busted hose replaced under the 2 year warranty. Got nowhere! After leaving a negative review, someone finally got in touch. I gave them the necessary info, and they disappeared! Sent... See more
Company replied
Did not resolve my issue. Still waiting on a call from two weeks .Update 11-8-26 The organization did finally address my issue. I still am not happy how long the process took. Eventually the issue was... See more
Company replied
Used it for first time today and it seemed to work ok, but some things get pulled into the lower back part of the chain (towards the handle) Also, the oil pump clear 'bubble' disappeared and now no... See more
3.4
Average
2K reviews
Asks customers to review
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Replied to 91% of negative reviews
Typically replies within 24 hours
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They could not find a replacement blade…
They could not find a replacement blade for my lawnmower.
15 October 2026
Reply from Shopjoe
Dear Valued Customer,
Thank you for sharing your feedback. We sincerely apologize for the difficulty you experienced trying to find a replacement blade for your lawn mower. We understand how frustrating it can be when a necessary replacement part is unavailable.
We recognize the importance of helping our customers find the parts they need to keep their products working properly. We regret that we were unable to meet your expectations in this regard.
Your feedback is important to us, and we will use it as an opportunity to improve our parts support and customer experience. We sincerely apologize for the inconvenience and appreciate you bringing this matter to our attention.
Best Regards,
Customer Service Team at Shop Joe
The SunJoe Customer Service Department is the worst on the planet
The SunJoe product line is great, however when we purchased a snow blower in February 2026, one of the T-Bolt handles was missing. It took many phone calls to try and get this part, being told it wasn’t being manufactured, then told it wasn’t available. I was referred to my local hardware store, who didn’t have the part or SnowJoe parts! Finally in September, I was told that I’d receive a new snowblower and would be emailed when it was available. In October, I called about the unit….and told it was not available to them!!??? (Even though I saw units for sale at Amazon!) Result? They offered me a total refund. No part, no replacement….just a refund after 8 months of phone calls and being jerked around (probably hoping I’d go away?). So, I’m back to trying to buy another snowblower? SunJoe has the worst possible customer service department on the planet. If your new SunJoe product needs a part, don’t bother calling, because you’ll be frustrated until their excuses make you give up!
8 October 2026
Reply from Shopjoe
Dear Valued Customer,
Thank you for taking the time to share your experience. We sincerely apologize for the frustration and disappointment caused by the prolonged efforts to obtain the missing part or a replacement for your snow blower. We understand how discouraging it must have been to spend months seeking a resolution without the outcome you expected.
We take your concerns regarding parts availability, communication, and the handling of your case seriously. We recognize that customers deserve clear information, consistent follow-up, and timely solutions, and we regret that your experience did not reflect the level of service we strive to provide.
Your feedback is important to us, and we will take your comments seriously as we work to improve our customer service processes and overall customer experience. We are truly sorry for the inconvenience and appreciate you bringing these concerns to our attention.
Best Regards,
Customer Service Team at Shop Joe
took three weeks to get a resolution…
took three weeks to get a resolution with little communication about the process. That is far too long to resolve warrantee issues with equipment.
8 October 2026
Pluses and Minuses
There are pluses and minuses to the cultivator.
Pluses
The cultivator is light.
It was easy to assemble the handle but the name plate was difficult to install. A snap-on would be a much better design.
It’s easy to start.
Minuses
Even after the batteries are fully charged, the tines rotate around 120 RPMs in a no-load condition. But never reach the 180 RPMs as shown in the specs.
The trigger does not have a lock-on option. That would be a nice option to have l.
Under a load the tines RPM drops to about 65 to75.
I would like to see you offer an option for a more powerful battery with higher tine rotation.
I hope these comments don’t fall on deaf ears.
Eddie Marino
15 October 2026
I bought a power washer from you that…
I bought a power washer from you that did not work. You sent another one back that did not work. I bought a leaf blower that worked once I would like a refund on the power washer and all you wanna give me is credit why would I buy anything from you guys when nothing works and you refuse to do anything about it you just send me texts after text that go nowhere and you do nothing Bernadette Medina PS I guess I i’m just taking a loss learn my lesson big time
12 October 2026
Reply from Shopjoe
Dear Valued Customer,
Thank you for sharing your experience with us. We sincerely apologize for the frustration and disappointment you have experienced with your pressure washer, leaf blower, and the support you received while trying to resolve these issues. We understand how upsetting it is to encounter repeated product problems and feel that your concerns have not been adequately addressed.
We regret that this experience has affected your confidence in Shop Joe. Providing reliable products and responsive customer service is important to us, and we are sorry that we have fallen short of your expectations. We appreciate your feedback and understand your concerns regarding the resolution offered.
Please know that someone from our team will be reaching out to assist you further and address your concerns. We sincerely apologize for the inconvenience and appreciate your patience.
Best Regards,
Customer Service Team at Shop Joe
Could not get the robot to transfer me…
Could not get the robot to transfer me to an associate after multiple tries. ! This robot voice is going to cost you business ! I bought my mower from another source that accomplished my particular need in a matter of minutes !
8 October 2026
Reply from Shopjoe
Dear Valued Customer,
Thank you for sharing your feedback. We sincerely apologize for the difficulty you experienced trying to reach our team and for not receiving the assistance you needed. We understand how frustrating it is to make repeated attempts to contact customer service without getting the support you expect.
We regret that this experience led to disappointment and the loss of your confidence in Shop Joe. Your feedback is important to us, and we will use it as an opportunity to improve our communication and customer support processes.
Please know that someone from our team will be reaching out to provide further assistance. We appreciate your patience and sincerely apologize for falling short of your expectations.
Best Regards,
Customer Service Team at Shop Joe
In the 3 times I called about a…
In the 3 times I called about a defective leaf blower I was disconnected 3 times by Shop Joe after receiving a recorded message that “there is no representative who can help you now” CLICK. That is after waiting on hold over 30 minutes each time. It is a joke. QVC was informed about this poor customer service and I sent an email to Shop Joe regarding the defective product. Still no answer
15 October 2026
Reply from Shopjoe
Dear Valued Customer,
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you experienced while trying to reach our customer service team regarding your defective leaf blower. We understand how disappointing it is to make repeated attempts to receive assistance without getting the support or response you need.
We recognize the importance of providing reliable customer service and timely communication, and we regret that your experience fell short of our expectations. We appreciate your feedback and will use it as an opportunity to improve our support processes and serve our customers better.
Please know that someone from our team will be reaching out to assist you with your concerns. We sincerely apologize for this experience and appreciate your patience.
Best Regards,
Customer Service Team at Shop Joe
Aqua Joe
I bought a 25’ x 5/8” aqua joe from
Menards of North KC. I needed help registering my product and was very pleased with the assistance provided from the Snow Joe personnel. I love my Aqua Joe and use it daily. Thanks so much for the expert assistance!
22 October 2026
Unprompted review
Good Customer Service
The on line representative has been good to work with you discontinued the product really have no replacement but he is trying his best
8 October 2026
Reply from Shopjoe
Dear Valued Customer,
Thank you for sharing your feedback. We sincerely apologize for the disappointment you experienced with your Aqua Joe sprinkler and for not receiving a satisfactory resolution. We understand how frustrating it can be when a product stops working and your concerns remain unresolved.
We value your feedback and regret that your experience did not meet the level of service we strive to provide. We would appreciate the opportunity to help address your concerns and provide further assistance.
Please know that someone from our team will be reaching out to you to assist with this matter. Thank you for your patience and understanding.
Best Regards,
Customer Service Team at Shop Joe
Im still waiting for my replacement to…
Im still waiting for my replacement to come back in stock. You sent me a text saying 24V-SS13-XR. Is back in stock i called you and you said the text was a glitch on your end. So ya im not too Happy with that. Thanks
8 October 2026
Reply from Shopjoe
Dear Valued Customer,
Thank you for sharing your feedback. We sincerely apologize for the confusion caused by the notification regarding the availability of your replacement snow shovel. We understand how disappointing it must have been to receive an update suggesting the item was back in stock, only to learn otherwise when you contacted our team.
We recognize the inconvenience this has caused and regret that the information provided did not meet your expectations. We appreciate your patience and understand your frustration while waiting for your replacement.
Please know that someone from our team will be reaching out to provide further assistance and clarify the situation. Thank you for your understanding.
Best Regards,
Customer Service Team at Shop Joe
The leag blower only ran for 8 minutes…
The leag blower only ran for 8 minutes what the hell can I do in 8 minutes
8 October 2026
Reply from Shopjoe
Dear Valued Customer,
Thank you for sharing your feedback. We sincerely apologize for the frustration and disappointment you experienced with your leaf blower's runtime. We understand how inconvenient it can be when a product does not provide the operating time you expected.
We value your feedback and regret that your experience did not meet your expectations. We appreciate the opportunity to address your concerns and help you explore possible options.
Please know that someone from our team will be reaching out to discuss your concerns and see how we may be able to assist you further. Thank you for your patience and understanding.
Best Regards,
Customer Service Team at Shop Joe
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
Excellent Customer Service!
I had an issue with my lawn mower, and Sun Joe's customer service team was very helpful throughout the replacement process. I received my replacement lawn mower, and I truly appreciate the company's commitment to customer satisfaction.
Thank you, Sun Joe, for standing behind your products and taking care of your customers. Great customer service makes all the difference!
12 October 2026
Power Washers (2) were defective
Power Washers (2) were defective. Still waiting to hear back regarding next procedure after providing proof of purchase.
15 October 2026
Reply from Shopjoe
Hello Andrew,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience and disappointment you have experienced with both of your power washers being defective. We understand how frustrating it must be to encounter issues with two units and still be waiting for an update regarding the next steps, especially after taking the time to provide proof of purchase.
Please know that one of our team members is already assisting you with this matter, and we want to ensure we have the information needed to continue reviewing your concern. We would greatly appreciate it if you could respond to the email we previously sent so we can proceed with the next steps and provide further assistance.
We understand the importance of having reliable products and receiving timely support when something goes wrong. We sincerely regret the inconvenience this situation has caused and appreciate your patience and cooperation as we work toward addressing your concerns.
Snow Blower
I had a warranty for 2 years and 9 months. My snow blower worked for one winter. The company sent me new batteries, the blower would not cut on. I sent the blower back, sent my purchased receipt. After everything I did to show that I purchased this item, the company put me through hell. I was asked the same thing over and over with different Supprt persons of verified purchased info. Finally after almost a year, the Company sent me credit to purchase another one from their website, which I ended up buying. I have never experienced anything like this with a company in my life.
10 October 2026
Reply from Shopjoe
Dear Valued Customer,
Thank you for taking the time to share your experience with us. We sincerely apologize for the frustration, inconvenience, and disappointment you endured throughout the warranty process for your snow blower. We understand how discouraging it must have been to have a product that worked for only one winter, experience continued issues even after receiving replacement batteries, and go through additional steps to return the unit and verify your purchase.
We also recognize how exhausting it must have been to repeatedly provide the same purchase information to different support representatives, especially after you had already submitted your proof of purchase and the necessary documentation. We understand that you expected a smoother process under your warranty coverage, and we regret that resolving your concern took nearly a year. This is certainly not the kind of experience we want our customers to have.
We appreciate the time and effort you invested in working with our team throughout this process. We’re glad that store credit was eventually provided to allow you to purchase another snow blower through our website, and we appreciate that you chose to continue doing business with us despite the difficulties you experienced.
However, we understand that receiving a resolution after such a lengthy process does not erase the frustration and inconvenience you went through. We sincerely regret that your experience fell short of the level of service and support you expected from us. Your feedback regarding the warranty process, repeated verification requests, and communication between support representatives is valuable, and we will do our best to help prevent similar experiences in the future.
Thank you for your patience and for giving us the opportunity to address your concern. We truly appreciate your feedback and the chance to learn from your experience.
Reply from Shopjoe
Dear Valued Customer,
Thank you for sharing your feedback with us. We sincerely apologize for the frustration and disappointment you have experienced. We understand how important it is to have reliable equipment backed by dependable warranty support, and we regret that your experience has not met your expectations.
Please know that one of our team members is already assisting you with your concern, and we would appreciate your cooperation in providing the additional information requested. Kindly respond to the email we previously sent, so our team can review the details and continue working with you toward a resolution.
We understand that this situation has been frustrating, and we appreciate your patience and willingness to work with us. Your feedback regarding product quality and warranty support is valuable to us, and we hope to have the opportunity to address your concerns.
Tried to order parts for snowblower and…
Tried to order parts for snowblower and they could not find the part I need without a picture of it, they were skid plates, also the parts are not in stock, it’s not even winter yet, how can the parts not in stock this time of year, not sure if I made the right choice when I bought it, it’s been almost a month, what is the hold up?
14 October 2026
Order# SJWTY00399172
Order# SJWTY00399172
I'd bought a MJ401C-XR bearing serial number 0263120000960, some times in 2022 end or 23 beginning. The left side of the lower-handle(if pushing the mower) got rusted and when removed, the lower portion of its rusted arm got stuck into the groove or tube that it fits into. I tried pulling out using several tools like pliers, wrench,etc. Even tried dissolving the rust through citric-acid, WD-40 and vinegar but no luck. I ended up hurting my wrist through pliers. The quality of the lower handle was very bad. It was definitely NOT steel. Now the entire unit is unusable even though its working fine because I cannot replace the lower-handle. Consulted customer-service but no use.
14 October 2026
Reply from Shopjoe
Dear Valued Customer,
Thank you for taking the time to share your experience with the Sun Joe MJ401C-XR Cordless Lawn Mower. We sincerely apologize for the frustration and inconvenience you have experienced with the rusted lower handle and the difficulty removing the broken portion. We understand how disappointing it must be to have a mower that is otherwise working properly but has become unusable because of this issue. We also recognize the time, effort, and physical discomfort you experienced while trying different methods to remove the stuck piece.
We’re sorry that this experience has fallen short of your expectations, and we understand your concerns regarding the handle’s durability and the availability of replacement parts. We appreciate the opportunity to review your situation and explore possible solutions. Our team has worked with you to provide the available options for resolving this matter, and we sincerely hope these options help address your concerns.
While we regret that we could not provide the exact resolution you initially hoped for, please know that your feedback regarding product durability and parts availability is important to us. We value your patience throughout this process and appreciate you giving us the opportunity to assist you.
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