Shop Home Med Reviews 277

I do not normally write reviews on bad service providers, however, this company has made me need to warn others who are looking for hospital beds. Richard the salesperson was efficient and we camped on a high end hospital bed and because it was going to a memory care unit, we needed inside delivery and assembly and we paid for that. The estimated delivery was 3-7 days after order was place. Exactly what we needed. 2 days after order was placed (Wed), they notified me the rails are wrong and they will update shipping. I also inquired whether or not the delivery driver did the assembly and was advised that the White Glove service comes the same day (same as what was sold to us). By the Friday before the last day of promised delivery (Monday), there was still no tracking number so I tried to contact the company. Appparently, they close at noon on Fridays and have no customer service available. Because the actual customer in need was being moved on Monday, we had to scramble and move a bed from her home to her new room, that really did not fit or work, but was necessary. On that Sunday, my CS rep advised me that it had not shipped yet but will this week. On Monday, we got a shipment tracking number that confirmed a Thursday delivery and we were advised that we get 24 hrs notice so we can meet the truck, so we can take down the existing bed and move the new bed in. On Thursday we were advised that the shipment would deliver on Friday and that we would get 24hrs notice for a time. On Friday a freight driver called me at 11am from the delivery location and he was there to unload. No advances notice. He advised us that he would deliver inside the building, however, he left the bed outside the building (mid Feb in OH), So then I attempted to get a hold of Shop Med about the white glove assembly that should happen the same day. I was advised that Tiffany who arranges this service is off today and she comes back on Sunday and she can make arrangements then (not same day as Friday). On Sunday, we were advised by Tiffany that best option is Tuesday, 4 days after delivery and after sitting outside 4 days. When crew arrived to assemble, they advised us that this particular hospital bed has no casters. Since we had no advance notice of assembly time and we could not take down the existing queen bed in the room until the new bed was assembled and confirmed all in order, we had to make arrangements for the facility to take down her bed and move out, which they did. The bed was supposed to have casters as one of our pre-requiste. So the bed was assembled in the room and is in order. During this entire process I asked for a supervisor to contact me no less than 4 times. Finally the day after the delivery, a cocky supervisor named Josh called me to discuss what had happened. His response was the website does not guarantee a 7 day delivery (which was sold to us) nor does it guarantee same day assembly (which was sold to us and confirmed in an email, and we paid for). So I asked if I am supposed to disregard what is sold to me and confirmed by email and instead read over your small print on the website and he said yes. He said if I would like, he would fire Richard for promising me something that was not true. What a great way to shove your fellow employee under the bus. He knows we were promised same day service but "sometimes" we have deliveries in locations that take time to find someone. That was never disclosed to us. Now this delivery is in a population market of about 250K, 40 miles from Akron & Canton and 60 miles from both Pitt and Clev. So this is not remote location. I advised him that I am in the logistics, final mile delivery business and what I just bought and received for service was the worst service any customer could be given. Add on top of that, the stress of dealing with a memory care individual, and all committments being broken and those broken committments were backed up by the company website small print. Being in logistics, I really believed that dealing with a supervisor would help the situation, rather it further complicated the sitaution and made me realize what a bad company they are. Josh was somewhat proud of the service he gave us. DO NOT BUY a medical bed from this company unless you want to experience disappoints I just went thru. I would have given them a 0 if I could. After spending over $5K for a premium bed and white glove assembly, i really hope this bed works out. Josh offered me a "discount" on my next order for the inconvenience. I told him that I do not think that I will ever order anything from this company again. Finally, If I would have known that delivery would be 10 days, not 7 and that white glove delivery was 4 days later not same day, I would have had better choices and most likely would not have bought from them. Shame!!

He did a wonderful job.

You guys very helpful, I was in need of a medical bed for my dad . It was so great experience. I apply for credit and it very and easy to get approved. Thank you so much

Excellent processing time, Excellent delivery time, and the tech was good. However, I believe it would be better and a faster assembly to have 2 techs for the assembling of the bed.

Easy to navigate website
Competitive prices

Delivery was quick and setup very professional. This bed is a lifesaver for those with Parkinson’s and mobility issues and we are so happy to be able to afford it for our loved one.

Ordered a wheelchair for my Granddaughter. She absolutely loves her PINK chair! Was exactly as described.

I bought a hospital bed for my elderly parent from Shop Home Med and the whole thing was pretty straightforward. I found their website very user friendly, the range of health products was of good quality, and the checkout process was very fast. The delivery came within 4 days, everything was nicely packed and the bed was just like in the picturestrong and comfortable.

If it weren't for a short delay caused by a slight misunderstanding about the confirmation of the shipping address, which postponed the delivery by one day, and the company's reply on email through customer service, their problem, solving, and agitation could have easily gotten 5 stars. The price is very reasonable, and I would consider shopping there again for medical supplies.

I have been attempting to use my FSA card without first having to use a debit card and then reimburse myself, which is aggravating. Your site had no issues and I was done within a matter of minutes. It is greatly appreciated. I have severe health issues currently and so to accomplish something with no frustration is like a gift. Thank you so much.
Lori

My local stores don’t have some things I need, so I appreciate this service.

I didn't get my bed only the mattress. I am sleeping in a chair until I can get my bed and put it together. Please someone help me figure out why I got only one of three boxes.

My experience has been a disaster from the start. Invacare Full Electric Hospital Bed Package received, covered in scratches and dents and a motor that doesn't work. HORRIFIC CUSTOMER SERVICE AND SUPPORT - dealing with this has basically become a full-time job for me for an entire week. One week later I finally received a replacement and was guaranteed the bed would be set-up (I paid for WGS) by the next morning and then was informed by the WGS company, NOT Shop Home Med, that it would actually be sometime the following week and have not heard from SHM since. I have been paying almost $500/day, out of pocket, for my mother to stay in rehab facility because she cannot come home without this bed. Unethical and disgusting company.

Excellent customer service, very responsive over email and phone. A rarity these days.

great people to deal with and know what they are doing .

Don’t buy this bed! I have a 90 year old father who was having difficulty getting in and out of bed. It is a liability! The main issue I have with the bed is that the mattress provided is thin, lightweight and slippery. When my father goes to sit on the bed, the mattress moves several inches back. I not only had an issue with the product itself but there were missing pieces and theproduct got damaged during delivery. The frame was slightly bent, missing caps, missing knobs for the rails, and the bottom (foot side) adjustable legs were stuck (could be as a result of frame being slightly bent). I have put in for a refund but no response on how to go about getting refund, instead I get instructions on how to lower a bed or to take pictures of what I do have. All this time my dad is having to sleep on the couch until I get an answer. I spent almost $1000 on a bed which he can’t even use because I feel it’s more unsafe than his old regular bed he use to sleep on .

We had an issue tracking our delivery because the carrier sent out a premature automated message. The folks at Shop Home Med answered my email ON THE WEEKEND, and gave me the correct information with who and how and when to contact. That’s customer service!

I ordered a very expensive bed (over $8,000), unfortunately the person I ordered it for became ill and ultimately passed away. I placed the order on hold and ultimately cancelled it. Disregarding the hold, they shipped the bed and are refusing the refund until they can retrieve the shipment, making their mistake my problem.

I pay for fast delivery and it is going to take 5 days that it is not fast

Simplicity in ordering. Have not received the product/item yet.
First of all, I must says the customer service was awesome! Contact person was Tiffaney.
Well, I received bed today Jan 22nd. Agent (only 1 not 2 as expected)put it together in about 2 1/2 hours. However he was not able to get it fully working although he tried. Finally he says it was NOT part of his job anyway. Told me to contact the company. Also I paid $445.00 for white glove delivery, but it was non-existent. All the trash was left here for me to dispose of! Agent again says that was not part of his job. I must say the small booklet was explanatory and my daughter and I were able to get it working! The only disappointment with the bed so far is the mattress does not lift the legs high enough to help with circulation problems as promised. Heck it does not lift the legs at all like shown in the video, This was VERY important to me. My daughter had to stack pillows under my feet to get the desired height. 01/22/26

They took my order in a timely manner. Notified me when the shoes would be delivered and when the package was shipped