Goldenwarm Reviews 

191
•
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Considering 41 reviews, most reviewers were somewhat happy with their experience overall. Buyers frequently praise the beautiful product design, noting that the solid hardware greatly improves the overall appearance of their kitchen cabinets. Many individuals also appreciate the responsive customer support team, who readily assist whenever questions or minor issues arise during projects. Some reviewers were not happy with long delivery times, noting that standard shipments frequently take several weeks to arrive safely. Consumers additionally mentioned unexpected overseas shipping origins, basic packaging materials, and noticeable difficulties with tracking packages effectively online. Others expressed frustration regarding communication gaps and color discrepancies between website photographs and actual received items.

What people talk about most

Product

Consumers find product experiences to be mixed, with many reviewers praising the beautiful design, solid... See more

Order

Customers had ambiguous experiences with order, as some reviewers praised the quick shipping, style variety,... See more

Quality

Reviewers mention ambiguous feedback about quality, with many customers praising the solid feel, beautiful... See more

Delivery service

Users describe widespread dissatisfaction with the delivery service, noting that delivery took weeks and... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as opinions are sharply divided.... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Difficult to write a full review as I haven't yet received my handles ordered on 3rd April. Apparently according to the tracking service, they've been sat with Yodrl since 8th April. Hopefully I'... See more

Company replied

Rated 4 out of 5 stars

The customer service is very responsive. We had an issue with the order and were able to discuss and resolve in short order. And we talked with a real person on day one - not a chat bot. It was reassu... See more

Company replied

Rated 4 out of 5 stars

Order 34545. We were able to find walnut knobs for our bathroom vanity. The knobs look great.

Company replied

Rated 4 out of 5 stars

I’m genuinely impressed with Goldenwarm. The product quality exceeded my expectations—everything arrived exactly as described, well-made, and clearly built to last. Shipping did take a bit long... See more

Company replied



Contact info

3.2

Average

TrustScore 3 out of 5

191 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 89% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.2

All reviews

(191)

39 reviews in the last 12 months

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Rated 1 out of 5 stars

This is a scam company

This is a scam company. Please be warned. I was drawn to order from them as they offered expedited shipping. I followed up ( there is only a email address on the site and as others reviews note, the phone number is in China)
I received a response 4 days later which didn’t address the question on shipping. Realising it’s a scam and then asking for a refund there’s been no response from ‘Claire’.
Please stay away from Goldenwarm.

20 December 2023
Unprompted review
Rated 1 out of 5 stars

Don't order anything, you will never get it

I ordered some hardware 3 weeks ago on a 4- 6 day delivery time....still nothing. No number to reach Goldenwarm on, tried email and their Facebook page and have never received any response.
I wouldn't buy free bubble gum from this company.
I guess I can kiss my $$ goodbye and chalk it up to a successful SCAM

21 March 2023
Unprompted review
Rated 5 out of 5 stars

Easy kitchen upgrade

I bought these to 'upgrade' my kitchen. I wanted something more modern and in a black finish. They were easy to swap out and look amazing. Everything lined up nicely. We've had them for a little while now and they have held up great.

26 February 2023
Unprompted review
Rated 1 out of 5 stars

Beware! Do NOT purchase from Goldenwarm

Do not purchase from this company! Ordered over $400 worth of hardware and selected the fast shipping (4-6 days). Contacted the company through email (the only way to reach them) after almost 3 weeks of nothing. They took another week to respond to to my email asking me not cancel and they would offer a discount. I asked them to cancel my order immediately. They sent several more emails asking me not to cancel, then finally said that the order has already shipped and they cannot cancel it. They offered me $60 compensation which I refused. They are based in China and are scammers.

5 February 2023
Unprompted review

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