Shopfreespirited logo
Visit website

Shopfreespirited Reviews 1,298

•
TrustScore 4.5 out of 5

4.6

Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,199 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that the shirts are soft, well-made, true to size, and retain their vibrant colors after washing. Many people are also very satisfied with the ordering process, finding the website easy to use. The customer service receives frequent commendation for its excellence, with many reviewers highlighting prompt responses and helpful, caring attitudes from the support team. Some customers also mentioned quick resolution of issues, such as order mistakes or missing items, and appreciate the personal attention they received.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the high quality and comfort of the... See more

Quality

Consumers generally express satisfaction with the quality of products. Many reviewers praise the shirts for... See more

Order

Clients share positive opinions on order. Many customers find the ordering process easy and are satisfied... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the excellent and... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time ordering from this business and I was a little skeptical, so when I didn't feel my order was arriving on schedule, I emailed them. To my surprise, I received an answer back within the hour.... See more

Rated 5 out of 5 stars

Marc was very quick to respond to my email. It took no time at all to help me resolve the issue I’d encountered. They had run out of the shirts I had ordered which was a bummer. However, with great cu... See more

Rated 5 out of 5 stars

Wonderful prompt response - offered many options - as someone who has worked customer support, this is a person you need to keep and possibly train others- 10 stars !

Rated 5 out of 5 stars

I have around 6-7 of Free Spirited's tshirts and I love them all! Just received my July 4th Special shirt and it's a stunner. These shirts are everything advertised; great quality, soft, sized corr... See more

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 53% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Easy order site

Easy order site. Lots of choices. Shirts are soft and fit well. Love the colors.

25 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service from him and all representatives. I ended up emailing because my phone kept dropping the calls and I felt bad cause I know how it feels when a call gets dropped so I really appreciate the follow up.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing customers service along with amazing incredible shirts, super soft and amazing colors. 10/10 highly recommend

26 April 2026
Unprompted review
Rated 1 out of 5 stars

This is just wrong

Well, I went and bought some T-shirts off the site because I love tie-dye and I love T-shirts so I finished checkout gave them a code for 15% off but then not an hour later I get a message stating that now it’s buy one get one free! That is some scam crap going on! I will never be buying again from this company! I can’t tell you what the T-shirts are like yet! I really don’t like to be lied to or scammed out of money!

26 April 2026
Unprompted review
Shopfreespirited logo

Reply from Shopfreespirited

Hi Lori,

I’m really sorry this left you feeling that way, I completely understand why that would be frustrating.

Promotions can change throughout the day, and sometimes new offers (like buy one get one) are released after an order is placed. They aren’t meant to override or take away from your purchase, just different promotions running at different times.

That said, we never want you to feel like you missed out or were misled. If you’d like, we’re more than happy to take a look at your order and make this right for you.

Please reach out to us at support@shopfreespirited.com and we’ll personally help you out.


Mary
Owner
ShopFree Spirited

Rated 5 out of 5 stars

Exceptional Customer Service

I had accidentally duplicated an order. I sent a message asking if they could cancel the 2nd one, not really expecting a reply. Was I surprised and impressed! Abby replied very promptly and was able to correct the mistake. Kudos to Abby!

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Really high quality and comfortable…

Really high quality and comfortable shirts, they're my favorites! I keep coming back here. And the one time I've had to work with support they really work to make things right. I'm happy I found them!

26 April 2026
Unprompted review
Rated 5 out of 5 stars

When I Saw the Large Variety of Tye-Dye…

When I Saw the Large Variety of Tye-Dye shirts, I couldn't decide which I liked more, So I ordered THREE!!! Prices are fitting for even a 68 yr old living on SS...shipping didn't take long at all, even though I Live in a Very Rural Area...now to decide which of the 3 I'll wear today....

26 April 2026
Unprompted review
Rated 5 out of 5 stars

Tye dye extrodenare

The quality of these shirts 👕 are great. The colors are fantastic. These are the Best tyedyed shirts I have ever found. I will continue to only buy my tye dye from this company.

20 April 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look