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Exclusive Keys Reviews 95

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TrustScore 3.5 out of 5

3.7

Car Equipment Accessories Store
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Review summary

Created with AI, based on recent reviews

Evaluating 93 reviews, most reviewers were somewhat happy with their experience overall. Many customers are impressed with the product's quality, noting that items are well-made, durable, and look better than advertised, often enhancing the appearance of their key fobs. The online ordering process is generally described as easy and straightforward, with many appreciating the selection and pricing. People also find the key covers to be a perfect fit for their fobs, with buttons remaining functional and easy to press. However, some customers experienced issues with order accuracy, receiving incorrect items or finding that the covers did not match their specific key fob configurations. Delivery times were a common point of contention, with some reporting long waits and unexpected international shipping, while others noted receiving partial orders or experiencing delays. A few reviewers also expressed dissatisfaction with customer service when trying to resolve these issues, citing difficulties with returns or cancellations.

What people talk about most

Product

People report positive experiences with the product, often praising its high quality, good craftsmanship, and... See more

Quality

Clients share positive opinions on quality, with many reviewers describing products as excellent, well-made,... See more

Order

Customers had ambiguous experiences with order, with some reviewers praising the excellent ordering and... See more

Delivery service

Users describe ambiguous interactions with delivery service, with some customers praising the excellent... See more

User experience

Customers consistently note positive experiences with user experience, particularly praising the ease of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The cover for my Cadillac was spot on but I need a 4 button cover for my 2022 Mitsubishi Outlander. It seems that you do not make a 4 button cover for that vehicle. I ordered a 3 button cover by mista... See more

Rated 4 out of 5 stars

I love the design however the back of the fob did not come with the open space for the symbol on the original fob. I emailed customer service but only received a general message. The issue hasn't trul... See more

Rated 4 out of 5 stars

The online ordering, selection of key covers, and pricing made it a great experience. My only reason for not making it 5 star was because it took 3 weeks to get delivered from the order date and never... See more

Rated 3 out of 5 stars

I like the key cover. I have a 5 button remote with the lock and unlock side by side at the top. Unfortunately the cover doesn’t allow me to actually press those buttons. The rest of the buttons work... See more

Company details

  1. Car Equipment Accessories Store

Written by the company

Exclusive Keys is a leading international automotive accessories brand specializing in premium key covers designed to protect, personalize, and elevate the look of modern car keys. Founded in Spain and now serving customers worldwide through our global platform shopexclusivekeys.com, we have helped more than 100,000 customers enhance and protect their vehicle keys with products designed for hundreds of car models across multiple manufacturers. Our mission is simple: transform an everyday object into a premium accessory. By combining elegant design, durable materials, and precise fitment, our key covers provide both protection and style while maintaining full functionality of the original key. Today, Exclusive Keys serves customers across Europe, North America, Oceania, the Middle East, and many other international markets through localized shopping experiences, native-language support, and dedicated customer service. Customer satisfaction is at the core of everything we do. From secure payments and worldwide shipping to responsive after-sales support, we continuously invest in improving the customer experience and maintaining the highest standards of quality and transparency. As our brand continues to grow globally, we remain committed to delivering premium automotive accessories, reliable service, and a shopping experience trusted by drivers around the world.

Contact info

3.7

Average

TrustScore 3.5 out of 5

95 reviews

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Replied to 37% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

This is my 2nd order from Exclusive…

This is my 2nd order from Exclusive Keys so that I would have all my key fobs covered. I have not been disappointed yet. Perfect fit each time. They are well packaged. Took a bit longer than I would have liked to get them but was well worth the wait.

23 April 2026
Unprompted review
Rated 1 out of 5 stars

Horrible customer service

Horrible customer service. Email them immediately after placing an order because I noticed the key coves had the trunk button missing, and did not match my control.
They requested photos and I send them right back. After that, they took a long time to reply,4 and was told that the item had already shipped and could not cancel my order.

3 April 2026
Unprompted review
Rated 1 out of 5 stars

Ask them to cancel my order because it…

Ask them to cancel my order because it took them over a week to even acknowledge the order. Finally showed up and it is terrible quality. Tried to get a return two times but haven’t heard back yet.

23 April 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER

Ordered 2 Exclusive key covers and they came but they are turned around and do not fit our key. I have spoken to them 3 times about a refund and they are giving me the runaround! DO NOT purchase from them! Terrible customer service.
**edited response*** I did go back and make sure I ordered the correct fit (which I did) and I did reach out directly to your customer service team and Sergi…. Still no progress on refund!

4 April 2026
Unprompted review
Exclusive Keys logo

Reply from Exclusive Keys

Hello,

We’re sorry to read your review and understand your frustration.

Our key covers are designed to fit specific key models, and when a cover appears “turned around” or does not fit properly, it is typically due to a mismatch between the selected model and the actual key, as even small variations can make a difference. For this reason, we provide detailed images on each product page to help ensure the correct selection before ordering.

Regarding your experience with our support team, we sincerely apologize if you felt that your case was not handled properly. This is not the level of service we aim to provide.

We would genuinely like to review your situation again and resolve it appropriately. Please contact us directly with your order details, and we will make sure your case is carefully reassessed and a fair solution is provided.

Best regards,
Exclusive Keys Support Team

Rated 5 out of 5 stars

Handsome key covers

I chose the Black & Gold Exclusive key covers and they look great!
Easy to put on and arrived to my house in Canada in a reasonable amount of time

15 April 2026
Unprompted review
Rated 1 out of 5 stars

2019 Cadilac

2019 Cadilac. I ordered the 4 button keypad by mistake. I needed the 5 button. After waiting a few weeks the order finally arrived. I offered to return the item unopened and pay shipping both ways. I was told they couldn't do that.

13 April 2026
Unprompted review
Exclusive Keys logo

Reply from Exclusive Keys

Hello Arnie,

Thank you for your feedback, and we’re sorry to hear about your experience.

As you mentioned, the 4-button and 5-button key versions are different models, and our covers are specifically designed to match each exact key type. For this reason, we include detailed images on our product pages to help customers select the correct version before ordering.

Regarding returns, as each order is processed and prepared individually, we are unfortunately not always able to accept returns in cases where the incorrect model was selected. However, we always aim to assist our customers by helping them identify the correct version for future orders.

We understand your frustration and appreciate your feedback, as it helps us continue improving both our communication and customer experience.

Best regards,
Exclusive Keys Support Team

Rated 4 out of 5 stars

My 2014 Ford Explorer Key Cover

The online ordering, selection of key covers, and pricing made it a great experience. My only reason for not making it 5 star was because it took 3 weeks to get delivered from the order date and never mentioned that it would be shipped from overseas.

17 April 2026
Unprompted review

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