Burlap Apparel Reviews 

351
•
TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

I guess it pays to read reviews and research prior to paying on a website that you have never heard of. I order my attire back in the first week of March and I honestly did not see ANYTHING on the sit... See more

Company replied

Rated 1 out of 5 stars

Terrible quality , zipper is not stitched in all they way down dress and Medium is more like an extra small or a child's medium. Emails go un answered, so I can not make a return. 9/8 Update, they fi... See more

Company replied

Rated 1 out of 5 stars

Horrendous. I'll give them credit for fast delivery. It said 3-5 weeks and arrived in 1. HOWEVER, my dress arrived in plastic packaging, in a plastic post bag, yet was absolutely soaked and stinkin... See more

Company replied

Rated 1 out of 5 stars

if I could give zero stars, I would. This is the worst clothing and accessories you can possibly buy. Especially for the prices! I thought I was doing something for myself for once, but it ended up ba... See more

Company replied

Company details

  1. Shopping & Fashion

Information provided by various external sources

We founded Burlap with one simple goal: to provide amazing jewelry at amazing prices. We were tired of cookie-cutter apparel stores with lackluster selection, and boring gifts. Burlap is different. I


Contact info

1.3

Bad

TrustScore 1.5 out of 5

351 reviews

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1.3

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(351)

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Rated 1 out of 5 stars

Neither of the items I ordered fit

Neither of the items I ordered fit. The blouse was much too small and the dress was awful and looked like a tent on me. and of very poor quality. It was the largest size small I have ever seen.

16 August 2017
Unprompted review
Burlap Apparel logo

Reply from Burlap Apparel

Hi Lenore,

We are terribly sorry for the inconvenience. One of our customer support specialists has sent you an email regarding your concern.

Thank you and have a wonderful day!

Rated 1 out of 5 stars

Received my long awaited dress today …it sucked

Received my long awaited dress today that looks nothing like what was advertised! Wish I would've checked reviews before ordering. Sadly, I've made it a point to NOT order from websites that are based in China. When I ordered from this website, it showed that it was based in Florida. My days of ordering from Facebook Advertised websites are over...all of them sell substandard clothing. Not sure if I will even pursue a refund, but I will pass the info on to ALL of my FB friends so they wont fall for the "Banana in the Tailpipe" like I did.

15 August 2017
Unprompted review
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Reply from Burlap Apparel

Hi Vivienne,

We are based in Florida, and we did mention on our website that we partner with merchants and artisans from all over the world in order to provide you the best prices and the most interesting products. Don't worry; we do offer a 100% satisfaction guarantee. Please send us a message at info@shopburlap.co with your order # or email address on your account so we can assist you better.

Thank you!

Rated 1 out of 5 stars

Never received product that i ordered …

Never received product that i ordered almost 2 months ago. They keep sending me something from USPS that says it is out for delivery - but it has been out for delivery for 3 weeks! I asked for a refund and have not gotten one yet!

15 August 2017
Unprompted review
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Reply from Burlap Apparel

Hi Jill,

We're sorry to hear that you still haven't received your order. Upon checking, one of our customer support specialists has already sent you an email.

Thank you!

Rated 1 out of 5 stars

Never received

Never received order - every time I email I get auto responses saying they are 'really busy this week so could take up to five days' I have only had one actual response that didn't help at all. I ordered 10 weeks ago.

15 August 2017
Unprompted review
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Reply from Burlap Apparel

Hi Melissa,

We're sorry to hear that you still haven't received your order. We'd love to sort this out for you. One of our customer support specialists has already sent you an email.

Thank you and have a great day!

Rated 1 out of 5 stars

Brought item for my partner very very …

Brought item for my partner very very poor quality
Not impressed just another rip of company

15 August 2017
Unprompted review
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Reply from Burlap Apparel

Hi Stuart,

We are terribly sorry to hear that you're not happy with your purchase, but don't worry as we offer a 100% satisfaction guarantee. Upon checking, one of our customer support specialists has already responded to your email.

Have a great day!

Rated 1 out of 5 stars

I ordered my usual size but can't get …

I ordered my usual size but can't get it over my head. The fabric is also very low quality and the garment is very poorly made. BUYER BEWARE! I will never order from this company again!!

13 August 2017
Unprompted review
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Reply from Burlap Apparel

Hi Sue,

We are terribly sorry to hear that you're not happy with your purchase. Please send us a message at info@shopburlap.co with your order # or email address on your account so we can assist you better.

Thank you!

Rated 1 out of 5 stars

I bought what looked like a beautiful …

I bought what looked like a beautiful dress.. saw the company was based in Florida so bought a medium as that is my size .. if I had known all clothes were made in China.. I would have bought a 6 XL FFS!!
Can't get the thing over my head and want to return it but no where can I find how to return it.. very upset!

12 August 2017
Unprompted review
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Reply from Burlap Apparel

Hi Sarah,

We are very sorry the dress doesn't fit you. Please send us a message at info@shopburlap.co with your order # or email address on your account and one of our customer support specialists will assist you with your concern.

Thank you!

Rated 1 out of 5 stars

Beware all clothing is from China

Beware all clothing is from China.
AN XL size is actually
a True USA
**** SMALL /MEDIUM****

I purchased 2 sweaters that were see through cheap thread not chunky like pictured and so thin you have to wear a cam underneath

I purchased a camouflage lace up top XL
it is so short barely below my breast. Much,much higher than a mid drift. Pictured was showing at least to hips like typical shirt.

I only recommend this shop if you are a petite small framed person.

All items ship from China and your looking at 5 week turn around for clothing you would by pass at a walmart. These items are pictured and enhanced to beyond what arrives at your door step.

11 August 2017
Unprompted review
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Reply from Burlap Apparel

Hi Pug Mum,

We apologize if you're not happy with the sweaters you've purchased; it is never our intention to disappoint. Please send us a message at info@shopburlap.co with your order # or email address on your account so we can sort this out.

Thank you!

Rated 1 out of 5 stars

Never received my order from may

Never received my order from may. Still haven't heard back from company

11 August 2017
Unprompted review
Burlap Apparel logo

Reply from Burlap Apparel

Hi Sarah,

We apologize if you still haven't received your order. Please send us a message at info@shopburlap.co with your order # or email address on your account.

Thank you!

Rated 1 out of 5 stars

Crappy products

I am so unhappy with the dress I ordered. Despite checking the measurements the dress barely covers the top of my butt (yes the top not the bottom). The dress measurements showed it should zip which it does not and the lace is tacked on in a cheap way.
The stamps on the package that came are from Asia.

11 August 2017
Unprompted review
Burlap Apparel logo

Reply from Burlap Apparel

Hi Leah,

We're very sorry to hear that you're not happy with your purchase. One of our customer support specialists has sent you an email regarding your concern.

Thank you and have a wonderful day!

Rated 1 out of 5 stars

Not a Happy Customer

I ordered a garment and although it arrived in good order, I need to exchange it for another size. I have tried to email them and I keep receiving an undeliverable message stating that the IP address has permanent errors so I sent two messages through messenger and still no reply. I have a feeling that I will never hear from them.

11 August 2017
Unprompted review
Burlap Apparel logo

Reply from Burlap Apparel

Hi Marion,

You may have just encountered a system error at that time. Please send us a message at info@shopburlap.co with your order # or email address on your account and one of our customer support specialists will assist you with your concern.

Thank you and have a great day!

Rated 1 out of 5 stars

RUN do not walk passed this DEPLORABLE …

RUN do not walk passed this DEPLORABLE company!!! The clothing is NOT what is represented online--cheeeeesy, inferior materials, cheap and shoddily made. And what is worse is the customer service; truly UNACCEPTABLE. I will spare you the details but when I received the products that were FAR from what I thought I was ordering and tried to return them. They were the worst I have ever experienced with internet shopping, there was no information about how to return the items, and after numerous requests by email, they still did not provide me with return procedure, and insisted that I take photographs of the items before proceeding further. In short, the rumors you hear about these kinds of business prove true with this one. Tread lightly when considering a positive review as I can't imagine it is legitimate.

10 August 2017
Unprompted review
Burlap Apparel logo

Reply from Burlap Apparel

Hi Harriette,

Rest assured that we are a legitimate company working with your best interest at heart. Please send us a message at info@shopburlap.co with your order # or email address on your account.

Thank you!

Rated 1 out of 5 stars

Omg. Don't buy

Omg. This is the worst scam ever. I ordered 2 sweaters. They looked amazing on internet. 4 weeks later, one and only one item arrived. In a cheap envelope, no invoice, no anything. The sweater was 34.56 per item. It is worth 1.99 retail value. I cannot get this company to refund me. I have my cc working on it. They say it has a yellow flag meaning it is suspicious. Do not buy from here. Hell no

9 August 2017
Unprompted review
Burlap Apparel logo

Reply from Burlap Apparel

Hi Monica,

It is never our intention to disappoint. We'd love to sort this out for you! Please send us a message at info@shopburlap.co with your order # or email address on your account.

Thank you!

Rated 1 out of 5 stars

Appears to be scam, false contact return emails

Appears to be total scam, product well below expectation, return contact details bounce back, they have contacted me on FB messenger but just to advise the same fake e mail address and to tell me how great they are- NOT - everyone needs to be aware they are not honouring 100% return and contact for customer service - please place very negative feedback at every opportunity to this firm

9 August 2017
Unprompted review
Burlap Apparel logo

Reply from Burlap Apparel

Hi Noeline,

Rest assured that we are a legitimate company and that our email address is actually working. One of our customer support specialists has already sent you an email.

Thank you and have a great day!

Rated 5 out of 5 stars

I had a most delightful customer …

I had a most delightful customer service experience with Burlap Apparel. The item i ordered was a different colour than shown in the ad, when i emailed them they instantly refunded my purchase price. Honesty in business makes SUCH a difference, i will definately order from them again if i see something i like. Thank you!

8 August 2017
Unprompted review
Burlap Apparel logo

Reply from Burlap Apparel

Hi Jane,

Thank you for the feedback! We're very sorry to hear that the color of the dress/top was a bit off from the one posted on our website. We hope you could shop with us again soon.

Have a wonderful day!

Rated 1 out of 5 stars

Thic company deserves zero stars!

This company deserves zero stars! Total scam!
Cheap fabric and false return address. Recieved email claiming my return was not able to be returned and to click on link for reciept to get package back at USPS. Link would not open. USPS said email is a scam. Usps does not send emails to customers! So they get to keep items I returned and have credit card info. Reported to better business bureau!
Funny, I got a response from them immediately after this was posted!
not interested in contacting you, where was your response when I sent several emails about the issue? like I said a scam, do not order from them!

7 August 2017
Unprompted review
Burlap Apparel logo

Reply from Burlap Apparel

Hi Eileen,

Rest assured that we are a legitimate company working with your best interest at heart. Please send us a message at info@shopburlap.co with your order # or email address on your account.

Thank you!

Rated 1 out of 5 stars

ABSOLUTE GARBAGE

ABSOLUTE GARBAGE! I have been waiting weeks and weeks for this dress, I assumed because of the moderate price point it was a legitimate company...come to find out it's just some Chinese crap. Dress looks like a cheap Halloween costume, cheap material, poorly made, terrible fit and tailoring. What a joke! Requested my money back waiting for a reply.

7 August 2017
Unprompted review
Burlap Apparel logo

Reply from Burlap Apparel

Hi Jessica,

It was never our intention to disappoint you. One of our customer support specialists has already responded to your email regarding the refund.

Thank you and have a great day!

Rated 1 out of 5 stars

My delivery "had a problem" and the …

My delivery "had a problem" and the tracking number is not traceable. I think there are far too may of these experiences listed. Is this a Chinese company?

Update: I contacted the company at the email address noted - did not receive an email response. USPS said it is a false tracking number - ending in country code for Tonga. Interesting that Burlap Apparel replied on this site though.

7 August 2017
Unprompted review
Burlap Apparel logo

Reply from Burlap Apparel

Hi Sheila,

We are based in Bradenton, Florida. We'd love the opportunity to help! Please send us a message at info@shopburlap.co with your order # or email address on your account.

Thank you!

Rated 1 out of 5 stars

Rubbish Company!

I ordered the vintage geometric dress weeks ago. Their tracking information is bogus as is this company it seems. I've asked for a refund and they keep saying wait. I ordered another dress from another SE China based company (Buykud) at the same time and it arrived in days! Burlap Apoarel is a disgrace. DONT ORDER FROM THEM! I'm taking my issue up with PayPal and my Credir Card. This company shouldn't be allowed to trade in Europe.

6 August 2017
Unprompted review
Burlap Apparel logo

Reply from Burlap Apparel

Hi Sarah,

We'd love to sort this out for you! Please send us a message at info@shopburlap.co with your order # or email address on your account.

Thank you!

Rated 1 out of 5 stars

Bad bad bad company

I have ordered a dress in may and I still didn't get it I bought it from their face book shop they are very bad they didn't reply To my email eithe an automated email saying when to expect the item it's August today they broke their promise it took 3 months but still didn't get it but they keep saying 3 to 5 weeks I asked a refund nobody replied don't buy anything from them

4 August 2017
Unprompted review
Burlap Apparel logo

Reply from Burlap Apparel

Hi Haymi,

We'd love the opportunity to help! Please send us a message at info@shopburlap.co with your order # or email address on your account.

Thank you!

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