Sends out scam emails saying you have won a prize - usually a reduced in price Victoria secrets set, for £2. What they don't tell you is that they then set up a recurring monthly subscription of £35 t... See more
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See what reviewers are saying
Bough from site au.shopbetter a hairdryer (AUS$237) came with a European plug so cannot use in Australia, said easy returns, should have read better, I didn't realise it was coming from overseas - c... See more
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I’d give minus if I could. I’ve never been on their site but was purchasing something on FB. Thought I was paying delivery.. unfortunately they’re saying I signed up and they then took another approx£... See more
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Terrific online retailer ! ‘ShopBetter’ proved to be more of ‘ShopBest’ in my opinion. I’ve searched internet in and out for a basic mica heater of a specific power output but nothing was av... See more
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Company details
About ShopBetter™
Written by the company
ShopBetter™
A Members Club so exquisite it offers everything from wonderfully varied and sophisticated articles, to luxurious and over-the-top non essentials. ShopBetter™ opened in 2019 and unlike any other online shopping experience, our members are able to browse our +256,783 unique articles, all priced below Wholesale with up to 15% additional discount. Did we mention that shipping is always free? And with our committed and passionate Customer Service team, ShopBetter™ really is your new home away from home.
We are an international webshop with warehouses around the world, so your items can arrive as cheap and fast as possible. At ShopBetter™ we always pride ourselves of at least being the cheapest on the market, but also the newest brands and best products from all over the world. We want to give you the easiest possible online shipping experience, and we want you to feel the comfort and personal presence when doing so.
Everything electronics
We are huge on electronics with the latest and biggest supply in everything from TVs and gaming consoles, to speakers and laptops. Especially TVs and the sheer number of these in our warehouses, are something that we are quite proud of, which means that you can always expect a larger than average selection of brands like Samsung, LG, Sony, Philips, Toshiba, Hitachi and much more.
Quality clothes for children
In addition to clothes for both men and women, we also have a large selection of children's clothes for all ages. All our brands and not least our products are carefully selected both on the basis of their versatile design, but equally on the basis of their fantastic quality. Our selection of clothes for babies and children is chosen according to good quality, that is comfortable for children and with cute prints, muted colors but also unique styles with lots of personality. You will be able to find a lot of different children's clothes for any occasion. Among other things, you can find a wide selection of bodystockings for babies, dresses for girls, smart trousers and last but not least, comfortable leggings.
Sunglasses for any occasion
Driving your car. Sitting on your balcony. Going grocery shopping. Partying on the beach. No matter what the occasion, we guarantee that we have any and all types, shapes and size in sunglasses just for you. Dior, Thierry Lasry, Bottega Veneta, Fendi, Ray Ban and other equally delicious brands. At ShopBetter24.co.uk we make sure that you can wear your sunglasses that you are comfortable with all day long.
REFURBISHED
We are strong believers in Reduce, Reuse and Recycle -principles and therefore we are at all time sorting 'Refurbished items' through our shop. These reconditioned products are usually some that have been returned within the return period or have been used for display purposes. Some are sold with packaging that is slightly damaged or with visible signs of having been opened, but they all work perfectly and are covered by the brand guarantee. You will find their condition rating, clearly marked in the description for each product as A+, A, B, C or D.
Toys for all ages
No matter if you are 10 years old or an adult, we offer all types of toys for you. Friends, family, children or yourself, our Toys category is larger than life it self, and we can guarantee that you will not run out of options or variants to buy, with popular brands such as LEGO, Squishmallow, Peppa Pig, Marvel, Hasbro, Mattel and more. We have dolls, board games, bicycles, playsets, remote controlled cars and much more.
Hair products
"Fantastic site! You can buy pretty much everything the heart desires, for the body's pampering and for less than half the price. Definitely recommended!" "ShopBetter™ - a friend of the family. Large selection, fast shipping and lightning-fast reception are the key words at ShopBetter™. I have shopped there many times and it is clearly my go-to place when I need new makeup or we are missing toothpaste."
These are just a couple of the notes from happy customers, looking to shop makeup, hairproducts, creams and more. And the reason is simple; we really do have it all and we are always cheaper than our competitors. Brands like L'Oreal, Karite L'Occitane, Olaplex, Batiste, Piz Buin, Schwarzkopf, TRESemmé, Aussie, Fructis, Moroccanoil, Tigi, Crew, Nivea, Veet, Lancaster, Redken, Revlon and much more.
Accessories
The outfit is never complete without the right accessories. Jewelry, necklaces, hats, sunglasses, hair ornaments and bags are always easy accessory options that quickly spice up an outfit. That is why we are happy to offer everything from select brands like Seiko, Calvin Klein, Hugo Boss, Kenneth Cole, Paco Rabanne, Michael Kors, Thomas Sabo, Guess, Casio and more.
Customer Service at ShopBetter™
We are here because we love shopping. But we are especially here because we want to create the best online shopping experience for our worldwide customers. This is and will always be our main focus. We work hard every day to improve your online shopping experience at ShopBetter™, with faster and easier purchasing and cheaper and better products. We are a webshop that wants give you all in personal presence.
Our ambition is to become your only onestopshop, with exactly the brands you need in your life. Despite the fact that we are "just" an online shopping universe, we are constantly working to become a universe with closeness where you can feel both our pride and joy, as well as a good dose of humor. We hope that when you have been in contact with our Customer Service, who are ready every weekday between 9:00am and 5pm via email, phone and social media, you will be thinking "Wow, they really mean it".
Every weekday, we pack your order with love and ship it as fast as we can, so that you are guaranteed the fastest possible delivery when you shop at ShopBetter™. We always have free shipping on all of our products, no matter if you are a member or a guest. We send all our packages from our warehouses around the world, which can be both local as well as international depending on your location and item purchased. This is also how we keep the shipping cost to a minimum, and therefore are able to offer your such low prices on all our items.
Let's inspire each other on social media
Do you follow ShopBetter™ on social media? We would recommend you to do so, otherwise you will miss out on great competitions, new products, back-in-stock items and much more. We also showcase our daily lives, promote our new commercials (trust us, they are hilarious) and much more - so make sure not to miss out.
Thank you for shopping with us <3
ShopBetter™
#shopbetter #shopbetter24 #shopbettereu
A Members Club so exquisite it offers everything from wonderfully varied and sophisticated articles, to luxurious and over-the-top non essentials. ShopBetter™ opened in 2019 and unlike any other online shopping experience, our members are able to browse our +256,783 unique articles, all priced below Wholesale with up to 15% additional discount. Did we mention that shipping is always free? And with our committed and passionate Customer Service team, ShopBetter™ really is your new home away from home.
We are an international webshop with warehouses around the world, so your items can arrive as cheap and fast as possible. At ShopBetter™ we always pride ourselves of at least being the cheapest on the market, but also the newest brands and best products from all over the world. We want to give you the easiest possible online shipping experience, and we want you to feel the comfort and personal presence when doing so.
Everything electronics
We are huge on electronics with the latest and biggest supply in everything from TVs and gaming consoles, to speakers and laptops. Especially TVs and the sheer number of these in our warehouses, are something that we are quite proud of, which means that you can always expect a larger than average selection of brands like Samsung, LG, Sony, Philips, Toshiba, Hitachi and much more.
Quality clothes for children
In addition to clothes for both men and women, we also have a large selection of children's clothes for all ages. All our brands and not least our products are carefully selected both on the basis of their versatile design, but equally on the basis of their fantastic quality. Our selection of clothes for babies and children is chosen according to good quality, that is comfortable for children and with cute prints, muted colors but also unique styles with lots of personality. You will be able to find a lot of different children's clothes for any occasion. Among other things, you can find a wide selection of bodystockings for babies, dresses for girls, smart trousers and last but not least, comfortable leggings.
Sunglasses for any occasion
Driving your car. Sitting on your balcony. Going grocery shopping. Partying on the beach. No matter what the occasion, we guarantee that we have any and all types, shapes and size in sunglasses just for you. Dior, Thierry Lasry, Bottega Veneta, Fendi, Ray Ban and other equally delicious brands. At ShopBetter24.co.uk we make sure that you can wear your sunglasses that you are comfortable with all day long.
REFURBISHED
We are strong believers in Reduce, Reuse and Recycle -principles and therefore we are at all time sorting 'Refurbished items' through our shop. These reconditioned products are usually some that have been returned within the return period or have been used for display purposes. Some are sold with packaging that is slightly damaged or with visible signs of having been opened, but they all work perfectly and are covered by the brand guarantee. You will find their condition rating, clearly marked in the description for each product as A+, A, B, C or D.
Toys for all ages
No matter if you are 10 years old or an adult, we offer all types of toys for you. Friends, family, children or yourself, our Toys category is larger than life it self, and we can guarantee that you will not run out of options or variants to buy, with popular brands such as LEGO, Squishmallow, Peppa Pig, Marvel, Hasbro, Mattel and more. We have dolls, board games, bicycles, playsets, remote controlled cars and much more.
Hair products
"Fantastic site! You can buy pretty much everything the heart desires, for the body's pampering and for less than half the price. Definitely recommended!" "ShopBetter™ - a friend of the family. Large selection, fast shipping and lightning-fast reception are the key words at ShopBetter™. I have shopped there many times and it is clearly my go-to place when I need new makeup or we are missing toothpaste."
These are just a couple of the notes from happy customers, looking to shop makeup, hairproducts, creams and more. And the reason is simple; we really do have it all and we are always cheaper than our competitors. Brands like L'Oreal, Karite L'Occitane, Olaplex, Batiste, Piz Buin, Schwarzkopf, TRESemmé, Aussie, Fructis, Moroccanoil, Tigi, Crew, Nivea, Veet, Lancaster, Redken, Revlon and much more.
Accessories
The outfit is never complete without the right accessories. Jewelry, necklaces, hats, sunglasses, hair ornaments and bags are always easy accessory options that quickly spice up an outfit. That is why we are happy to offer everything from select brands like Seiko, Calvin Klein, Hugo Boss, Kenneth Cole, Paco Rabanne, Michael Kors, Thomas Sabo, Guess, Casio and more.
Customer Service at ShopBetter™
We are here because we love shopping. But we are especially here because we want to create the best online shopping experience for our worldwide customers. This is and will always be our main focus. We work hard every day to improve your online shopping experience at ShopBetter™, with faster and easier purchasing and cheaper and better products. We are a webshop that wants give you all in personal presence.
Our ambition is to become your only onestopshop, with exactly the brands you need in your life. Despite the fact that we are "just" an online shopping universe, we are constantly working to become a universe with closeness where you can feel both our pride and joy, as well as a good dose of humor. We hope that when you have been in contact with our Customer Service, who are ready every weekday between 9:00am and 5pm via email, phone and social media, you will be thinking "Wow, they really mean it".
Every weekday, we pack your order with love and ship it as fast as we can, so that you are guaranteed the fastest possible delivery when you shop at ShopBetter™. We always have free shipping on all of our products, no matter if you are a member or a guest. We send all our packages from our warehouses around the world, which can be both local as well as international depending on your location and item purchased. This is also how we keep the shipping cost to a minimum, and therefore are able to offer your such low prices on all our items.
Let's inspire each other on social media
Do you follow ShopBetter™ on social media? We would recommend you to do so, otherwise you will miss out on great competitions, new products, back-in-stock items and much more. We also showcase our daily lives, promote our new commercials (trust us, they are hilarious) and much more - so make sure not to miss out.
Thank you for shopping with us <3
ShopBetter™
#shopbetter #shopbetter24 #shopbettereu
Contact info
Adelgade 12, 1, 9000, Aalborg, Denmark
- shopbetter.eu
2.9
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 84% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from ShopBetter™
Hi Nikola,
Thank you very much for the nice review!
We're incredibly happy you had a good experience with our support team, and we are always available should help be needed :)
Have a great day.
/Mikkel
Customer Service
The product was a good price
The product was a good price. It arrived on time and in tact. It was sent with GLS so I could follow where the product was and received a message when the product would arrive.
13 November 2023
Unprompted review
Reply from ShopBetter™
Hi M. Jensen.
Many thanks for the positive review.
It's always great to hear about a timely delivery and good tracking, so thank you for sharing your positive experience!
We hope to always provide more experiences like these.
Have a great day.
/Mikkel
Customer Support
DO NOT ORDER FROM THIS COMPANY
DO NOT ORDER FROM THIS COMPANY
I Would never order from this company again. My terminally ill elderly father ordered a trolly to try give him some independence. He subscribed with the company but unsubscribed the same day but his unsubscription didn’t work. I then tried and thought I done it but after seeing £38 out of his account turns out I didn’t as they send you another email to confirm and a third thing you need to do. This process is very long winded and not transparent. Then to add insult to injury we got an invoice from fedex (even though should have been free Delivery) asking for £40. I have called today and got no where I’ve asked for a call from management and nothing. To top it off the product that now has cost around £250 is not safe to use.
Reply to your response
If you were as quick to call me back (after requesting with one of your team member for a member of management to call me) as you were to respond to my bad review you may have found out my issue. Till now I am still waiting on a call. You are very quick to blame your customers when your site is not transparent. I am not the only person with similar issues.
8 December 2023
Reply from ShopBetter™
Hi Michelle
In our shop you can either purchase at a regular price without registration, or sign a paid membership and get a discount on all your orders while the membership is active.
I see that you have chosen the second option and actively accepted the terms upon signing your GOLD membership. You have also used it and got a discount on your order.
The membership is not binding and can be unsubscribed at any time by logging into your profile or via helpcenter.
Please be advised that your membership has been renewed automatically after your trial period expired, - before your cancellation via helpcenter on the next day after the renewal.
I hereby confirm that your order has been shipped with a free delivery option (shipping paid at our expense).
The invoice you quote most probably refers to the local import tax in your country. Any such fees are imposed by the government and/or local authorities while the collection might be delegated to the carrier. In any case those have nothing to do with us as a merchant and never hit our accounts. What you see at the cashout is your final price from our shop. On the other hand in case of a possible import tax or other customs fees in the country of destination, we always duly mention such information upon placing the order - see your order summary for details.
If there was anything wrong with the product, why didn't you contact our support in that regard after the delivery?
I'm afraid I do not see any product related tickets with our support team. I only see two membership related tickets on your behalf that were duly replied by our team back in the day.
Thanks
/Erik Mølgaard
Customer Service Manager
I love the gift I got
21 November 2023
Unprompted review
Reply from ShopBetter™
Hi Tammy.
Thank you very much for your review of our little shop.
We hope everything was to your satisfactory and that we will see you again in the future.
Have a lovely day.
Peter Larsen,
Customer Service Manager
Dutch Bandits
After nine months of chasing my bank over a Section 75 dispute with this bunch of crooks, I’ve finally got the VAT back that I had to pay to FedEx which according to ShopBetter24 was included in the price, but as with everything with ShopBetter24 it was a lie. Along with ShopBetter24’s claim of free delivery on all orders and their delivery times. ShopBetter24 are bandits, they give the UK consumer the impression that they are dealing with a UK company, but because ShopBetter24 are based in the Netherlands they do not have to conform to UK trading standards. Be prepared to get ripped off, and have no protection from the UK’s consumer protection laws.
16 March 2023
Unprompted review
Reply from ShopBetter™
Hi Phillip,
We offer free shipping on 80% of all products but in some cases such as yours, our regular couriers are not able to deliver to your address with free shipping. This is due to excessive size and / or weight or difficulties in delivering such an item to your address. Instead of rejecting such orders straight away we therefore offer alternative (third party) couriers, who can deliver the item(s) for an extra fee. This is an automated process and depends on numerous factors such as excessive size and / or weight, or for instance the local shipping regulations in your country.
Regarding your membership, you have actively used your membership and its discount for placing your order hence the refund is not applicable. We can only refund memberships which have not been actively used. Furthermore, your order was delivered with free shipping and you also received your GOLD discount.
I kindly advise you to contact customer service if you have further questions regarding the abovementioned.
Have a great day.
/Michelle,
Customer Service
Fast delivery and great customer…
Fast delivery and great customer service.
I had a problem with my order which got charged twice and the employee (Lukas) that helped me was very kind and helpful. I received a refund within 2 weeks.
It is nice that just because you have a problem it does not necessarily mean to have an overall bad experience.
17 November 2023
Unprompted review
Reply from ShopBetter™
Hi!
Many thanks for your review of our shop here.
We're very sorry you experienced a problem with your order, but we're glad to hear it got fixed quickly and in a pleasant manner.
We always strive to deliver the best possible customer support and hope to make your experience as good as possible if you decide to shop with us again.
Have a great day.
/Mikkel
Customer Support
Great site!
I bought some small things and thought they would arrive in a long time, instead they arrived even earlier than I had budgeted, everything perfect!
16 October 2023
Unprompted review
Reply from ShopBetter™
Hi Ofelia.
Thank you very much for your review of our little shop.
We hope everything was to your satisfactory and that we will see you again in the future.
Have a lovely day.
Peter Larsen,
Customer Service Manager
Reply from ShopBetter™
Hi Mimmi,
We're glad you had a good experience and enjoyed the product :)
We hope to be able to service you in the future as well.
Have a great day
/Mikkel
Customer Service
Easy to order from Canada, will buy again.
Ordered from Canada and got a much better price than local. Fast shipping and no customs issue for Kerastase hair products.
Products shipped from Denmark and received in a week!
10 October 2023
Reply from ShopBetter™
Hi Jo.
Thank you very much for. your honest review of our little webshop.
Glad to see that everything went as it should and we hope to see you with us again very soon..
Until then, have a lovely weekend.
/Peter Larsen
Customer Service Manager
recived only half of the item
Order was cancelled, and then after weeks of talking to costumer service, they sent another item, but half was missing
6 October 2023
Unprompted review
Reply from ShopBetter™
Hi Emil
Could you please specify your question?
I see that your order has already been reimbursed in full over a month ago.
Thanks
Autan multi insect spray is really good…
Sorry I reviewed the wrong item first of all but you could remind people when asking for an opinion. I'm not going away until next week so I haven't used this Autan Mosquito spray yet, though I have used the same one before. I was just grateful to see an outlet for it as it is hard to get and impossible from a stockist in Britain and I looked for ages before I found ShopBetter. The name has changed a bit but the label is the same as my very outdated old one. It took a little while to arrive but it did come from Europe so not a bad time at all. It is a good spray and really keeps our little blood suckers at bay.
I like the fact that ShopBetter uses Royal Mail as well.
26 September 2023
Reply from ShopBetter™
Hello again Diane.
Thanks for the update. If we could get Trustpilot to update their review emails with the info about the order placed, we would do that right away for better information ; so we will have a little chat with them ;)
Thanks again and have a lovely day.
------------------------------------------------------------------------
Hello Diane.
Thanks for your lovely review of our little webshop.
Not quite sure you are referring to the same order (or webshop), when referencing Amazon and a footstool? We don't use Amazon (your order was delivered with RoyalMail) and you ordered something very different from us. :)
But we still hope that everything was to your satisfaction and hope to see you again with us in the future.
Peter Larsen,
Customer Service Manager
Order never acknowledged or shipped - with update
I ordered a product on 7/9/23. So far, there has been no confirmation of order email, no indication of when shipping will occur (if at all because I don't think it will) and when I contacted them I got a couple of vague responses that didn't make sense. The first was that no one could answer my email (they emailed me to say they couldn't email me) and the second to say there had been a hold-up with paperwork - and now silence. But of course the money has been taken out of my account! Beware of this site!!!
Update: So, ordered 7/9, emailed 12/9 to ask about shipping, response, as noted, was we can't answer you, got email 14/9 saying paperwork delay, emailed 16/9 and got no response, emailed 20/9 to request refund, got email 20/9 advising of refund and chastising me for accusing them of ignoring my last email (which they did), BUT got email 21/9 requesting that I take this review down because in their minds everything is ok now. The fact that customer service was shocking, the item wasn't shipped (it was a dog bowl, how complicated can the customs paperwork be?) and it has taken weeks to resolve with me being the one to request a refund (which I suspect I only got because of this review) is apparently a pretty good outcome - businesses trying to manipulate their Trustpilot profiles and re-write history. As I say, beware this site and, seemingly, their Trustpilot profile because apparently they are getting the negative stuff taken off where possible
Exact email 21/9/23
Hi Helene
We would like to once again apologize for the misunderstanding that arised from the third parties (customs clearance) resulting in delays with your order.
And since the incidence is resolved, would you be willing to reconsider/remove your Trustpilot review?
Here is a direct link to your message on the platform:
(link to review on Trsutpilot)
Thank you in advance and a nice day to you. Cheers
7 September 2023
Unprompted review
Reply from ShopBetter™
First of all we would like to apologize for the misunderstanding occured.
As already explained to you by our support team, there was an exceptional incidence with the customs demanding excessive documentation on several orders to Australia including yours and it took some time to figure that out. Of course all this time our support agents were following up on your ticket and updated about the status, hence it is strange to hear that you were worried about the lack of response.
Again, your order remained in dispatch to be shipped as soon as the paperwork is resolved.
Of course it is an automated process and is in no way influenced by your messages on Trustpilot or whatsoever.
Upon your cancellation request it has been cancelled immediately and reimbursed accordingly.
A lovely day to you
Proper items delivered quickly
Proper items delivered quickly. What more could you ask for? Especially with rare items, like the ones I was trying to find desperately in Canada.
31 August 2023
Reply from ShopBetter™
Hello Brandon.
Thank you very much for your review of our little shop.
We hope that we will see you again and until then, have a very pleasant evening.
/Peter Larsen
Customer Service Manager
clear and simple
clear and simple
nothing really complicated, streamlined and easy to use with reliable products that match the product descriptions.
28 August 2023
Unprompted review
Reply from ShopBetter™
Hello Sean.
Thanks you very much for your candid review of our little shop.
We hope to see you again soon and until then, have a lovely day.
/Peter Larsen
Customer Service Manager
Reply from ShopBetter™
Hi Ewa.
Thank you very much for your review of our little webshop.
Sorry to hear about the packaging; was everything ok with the order itself and delivery thereof?
If not, please make sure to contact Customer Service for any questions and we will gladly help you if needed.
Otherwise we wish you a great day and look forward to seeing you again.
Have a great day.
/Peter Larsen
Customer Service Manager
------------------------------------------------
Cześć Ewa.
Bardzo dziękujemy za recenzję naszego małego sklepu internetowego.
Przykro nam słyszeć o opakowaniu; czy wszystko było w porządku z samym zamówieniem i jego dostawą?
Jeśli nie, prosimy o kontakt z Działem Obsługi Klienta w razie jakichkolwiek pytań, a w razie potrzeby chętnie pomożemy.
W przeciwnym razie życzymy miłego dnia i czekamy na kolejną wizytę.
Życzymy miłego dnia.
/Peter Larsen
Kierownik Działu Obsługi Klienta
Super!
I bought a cream. Staff was very friendly and did give me answers to my questions about a product. I recommend :)
16 June 2023
Unprompted review
Reply from ShopBetter™
Hi Roberta,
Thank you for the review and the 5 stars. We are pleased to read that you found our customer service department friendly and that you would recommend us.
We hope to see you again and wish you a lovely day.
/Michelle,
Customer Service
The pic is not the same product you get
I received a bottle, after read the name of the bottle is the right one, but the picture is from another brand, much better that the one I received. Please, change the pic, becouse the one I wanted was that one and not the other one. I keep it becouse I need it, but is not the same quality! Sorry for this but is like this. Anís tenis is not anís Sinc!!
13 August 2023
Reply from ShopBetter™
Hi Rafael,
We are sorry to read that you did not receive the product that you ordered. When this happens you are always more than welcome to contact our customer service department. However, we cannot find any queries from you?
We would greatly appreciate if you would send us a link via e-mail at support@ShopBetter24.de, to the product in question so we can investigate this case further.
I wish you a great day.
/Michelle,
Customer service
HELLO AGAIN
HELLO AGAIN. I AM A HONEST MAN... AND I DIDN'T RECEIVE ANY PACKAGE, AND I AM STILL WAITING FOR MY THINGS TO ARRIVE.
SO MY QUESTION IS WHAT WILL YOU DO ABOUT IT.
CINCIERLY MR. PETER BJØDSTRUP SØRENSEN
3 July 2023
Reply from ShopBetter™
Dear Peter.
Thanks for your review of our little shop.
We are wondering why you are writing to us here to begin with? Have you tried contacting Customer Service first about your parcel?
Secondly, we see that your order was correctly delivered (and signed by you) on the 04/07/2023 12:12 , which is well over a month ago. Are you sure you have the correct company for this review?
Do let us know and if any, feel free to contact Customer Service as mentioned, as they can help you much faster.
/ Peter Larsen,
Customer Service Manager
-------------------------- DANISH --------------------------
Kære Peter.
Tak for din anmeldelse af vores lille butik.
Vi undrer os over, hvorfor du skriver til os her til at begynde med? Har du prøvet at kontakte kundeservice først angående din pakke?
For det andet ser vi, at din ordre blev leveret korrekt (og underskrevet af dig) den 04/07/2023 12:12, hvilket er godt en måned siden. Er du sikker på, at du har det rigtige firma til denne anmeldelse?
Fortæl os det, og hvis nogen er du velkommen til at kontakte kundeservice som nævnt, da de kan hjælpe dig meget hurtigere.
/ Peter Larsen,
kundeservice chef
Several issues
I was charged monthly membership without my active consent and my delivery was not packed properly resulting in breakage. Also I send messages and no one replies.
8 August 2023
Reply from ShopBetter™
Hi Clive,
When you contacted us the first time, our customer service department answered you right away. The second time you contacted us, our customer service replied once again and asked if you had not received the prior reply.
We are sorry you were not aware of the terms and conditions upon registration, however you have actively accepted them while signing up your membership.
All new GOLD members receive a trial membership. Members are free to cancel at any time and terminate their ongoing membership. If you do not cancel your membership within the trial period Shopbetter.fi will assume that you are interested in continuing as a GOLD member and your membership will be renewed automatically. You have also used your GOLD discount on the ordre you are referring to.
Our customer service department are awaiting your documentation on the broken parcel. I therefore kindly advise you to send the documentation via e-mail so we can find a solution for you.
I wish you a great day.
/Michelle,
Customer Service
Reply from ShopBetter™
Hi Matt,
We are sorry to read that you've had an unsatisfying experience with us. However, we do not quite understand your review.
You contacted us regarding your order which had been damaged during transportation. We then asked you for documentation which you did not deliver but instead you wrote this review? To be able to help you as fast as possible, we simple needed the documentation and then we would find a satisfying solution for you.
Regardless, we see that you have provided the documentation today and thus, our customer service department will find a quick solution for you.
Should you have any questions, I kindly advise you to ask our customer service department.
I wish you a great day.
/Michelle,
Customer Service
The Trustpilot Experience
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Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
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Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.