ShopBack New Zealand Reviews 

2,374
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 1,409 reviews, reviewers had a great experience with this company. Customers genuinely love how simple the mobile application is to set up and navigate daily for earning automatic cash back on regular purchases. Consumers also really enjoy playing the interactive games and discovering a fantastic wide range of rewarding perks directly through the convenient mobile platform. However, some customers also noted that waiting for payouts can take quite a long time and certain cashback amounts experience frustrating processing delays. A few people mentioned ongoing issues with missing rewards or encountering unexpected difficulties when trying to successfully withdraw their accumulated funds from accounts.

What people talk about most

User experience

Customers had positive experiences with user experience, frequently highlighting that the platform is very... See more

Refund

Reviewers highlight ambiguous aspects of refund, expressing a mix of satisfaction and frustration. While some... See more

Application

Reviewers mention positive feedback about application, highlighting that it is very easy to use and provides... See more

Value for money

Consumers find value for money to be positive, appreciating the opportunity to earn real cash back and... See more

Product

People report ambiguous experiences with product features, with opinions heavily divided on the platform's... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It can be a bit confusing to see if the deal has gone through but it is a good bet its working if you go through the Shopback page. Once putting everything through then you get notified if the deal w... See more

Company replied

Rated 5 out of 5 stars

It's a no Brainer. Money back without doing anything. The days where there is a upgrade are excellent. If you've got a holiday coming up, you can get a decent amount back.

Rated 5 out of 5 stars

✨️ Amazing ❕️ Just have to remember to go through the Shopback app before paying for your order, that's all you need to do, then wait a month or so & the money is available to withdraw - easy peezy ☺... See more

Rated 5 out of 5 stars

This is a great way to get some extra dollars, just for doing everyday stuff, I have earned $140 so far, just from playing some games and shopping through the app on things I buy all the time..

Company replied


Company details

  1. #1 of 1 best companies in Cashback Provider

About ShopBack New Zealand

Written by the company

Get paid to shop with ShopBack Cashback Rewards! ShopBack is New Zealand's largest and most popular Cashback rewards site.

Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
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4.2

All reviews

(2,374)

1,392 reviews in the last 12 months

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Rated 4 out of 5 stars

Still learning

Still learning

27 August 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Thanks for giving it a go! Take your time getting familiar with it, and if anything's unclear along the way, we're at care@shopback.co.nz.

Rated 2 out of 5 stars

eGift Card usability was unfriendly …

eGift Card purchase was a user friendly process however, trying to access the eCards after the purchase became very problematic. The difficulty arose out of being redirected to the 3rd party holding the eCards. There is no need formation saying all Gift Cards must be opened in Shopback first. As a result, the eCard purchaser is unable to spend the eGift value because the eCard has not been activated

27 August 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Really appreciate the detailed feedback. Sorry the eGift Card process gave you trouble after purchase, that's not the smooth experience we want. We'd like to look into this properly, so please email us at care@shopback.co.nzwith your order details and we'll help sort it out.

Rated 4 out of 5 stars

So far so good

So far so good. I’ve only been using this app a couple of weeks. I’ve completed a couple of surveys, bought through Temu and played a few games.
Updates you so you can see what you’ve earned. Pretty happy so far.

20 August 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Thanks for this detailed review! Glad the surveys, shopping and games have all been going well so far.

Rated 5 out of 5 stars

Good

Good app to use

27 August 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Glad you're enjoying using the app, thanks!

Rated 5 out of 5 stars

Awesome

I found shop back easy to follow and understanding, giving me easy tasks to explore and enjoy, has a few options available, I'd suggest shop back to my friends and family, as they would love it too like me.

22 August 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

This is lovely to read, thank you. Really appreciate you recommending us to your friends and family, that means a lot.

Rated 4 out of 5 stars

Ease of use

It is easy to order products using ShopBack and always great to receive an email saying the ShopBack dollars have been tracked. It does take three months before the dollars can be redeemed however.

24 August 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Appreciate the feedback. Glad the tracking emails are giving you peace of mind. The redemption window can feel long, we know, but great to hear it's still working well for you overall.

Rated 5 out of 5 stars

Super easy!!

Super easy to use and it’s always nice getting a little money back.

26 August 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Glad it's easy and that the little bit of money back feels good, thank you!

Rated 5 out of 5 stars

So many games and options to choose…

So many games and options to choose from without any costs , I love this site

11 March 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Thanks so much! Glad you're enjoying the range of games and options, all for free.

Rated 4 out of 5 stars

Shopback is great and legitimate you…

Shopback is great and legitimate you have to wait for payout to clear but it does pay. Has a great selection of shops and games why not get a little back when you shop it's a no brainer

11 June 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Appreciate the honest review. Glad you're finding it legit and worthwhile, and yes, the payout does need a little patience but it comes through.

Rated 5 out of 5 stars

Top service

Very reliable service by keeping providing a full up to date information

18 August 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Thank you! Glad you're finding us reliable and up to date.

Rated 5 out of 5 stars

Excellent app

The comparison between prices, searching for what I'm needing has been very helpful.

23 August 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Thanks so much! Glad the price comparisons are helping you out.

Rated 1 out of 5 stars

Very small returns

Very small returns

18 August 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Sorry the returns felt small for you. Cashback rates do vary quite a bit by retailer and offer, so it's worth keeping an eye out for the higher percentage deals. If you'd like us to check anything specific on your account, email care@shopback.co.nz.

Rated 4 out of 5 stars

Made $40 first time I used by buying…

Made $40 first time I used by buying stuff online through the app. It's pretty good.and there's also other ways. Surveys and/or playing games to get cash back.

11 November 2025
ShopBack New Zealand logo

Reply from ShopBack New Zealand

That's a great first result! Glad the shopping, surveys and games are all working out for you.

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