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Rated 3 out of 5 stars

Not visible enough! I love the concept of Shop2Ship but your services / offerings are not visible enough. What indeed is the your offerings for the on B2B or B2C level? In South Africa you are compet... See more

Company replied

Rated 2 out of 5 stars

Suite 36219903. It was good experience until recent arrangement on Black Friday. My goods arrived at my suite and I immediately arranged for shipment. After I paid for the charges, I received an em... See more

Rated 4 out of 5 stars

So far I am satisfied with their services. Very fast. Package come and shipped in the same day. Price is also cheapest among the others. But the customer service is very slow in replying my email.... See more

Rated 5 out of 5 stars

I'm really happy with the service Shop2Ship offers. This company enables me and my family to buy US products even during the covid pandamic where travelling to the US is not possible. I don't understa... See more

3.6

Average

TrustScore 3.5 out of 5

166 reviews

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Rated 5 out of 5 stars

@shop2ship please come back

@shop2ship please come back
We missed you
Please come back I have been scammed by other sites. Shop2ship please come 🥲🥲🥲
I’m just wondering who gave bad reviews that made them to shut down. I miss you and I hope you’re back as soon as possible

25 January 2022
Unprompted review
Rated 5 out of 5 stars

I miss shop2ship

I miss shop2ship
I hope they could come back. I never had experience using them. They are fast and reliable. I can refer them to many people bringing goods to Nigeria or any other countries. I hope they come back asap 😢😢😢

8 December 2021
Unprompted review
Rated 4 out of 5 stars

They assited me with my missing items

I received a few items in my package...and i filed a claim and they assited with my package and showed me pictures of what was initially received. In the end, it was the seller who didn't ship enough items. In the end I got a replacement. Thank you customer service.

22 December 2021
Unprompted review
Rated 1 out of 5 stars

I do not recomment

As other comments says, some items go missing during consolidation ($225 worth of product disappeared), and they dispose boxes without any notice ($400 worth of product). I say it again, they throw away your boxes WITHOUT ANY NOTICE.
Hard to communicate with as they are very stubborn.
After insisting 2 months and a ton of emails, they finally refunded me.
Their shipping price is actually double of what they pay (I discovered this when I had to deal with customs, the real shipping price was half of what Shop2ship charged me).
So I HIGHLY DO NOT RECOMMEND Shop2Ship, better options out there..

13 December 2021
Unprompted review
Rated 1 out of 5 stars

Chat support take forever to chat to a…

Chat support take forever to chat to a representative. Give it 3-6hours waiting time. And they use large box even if the item is small in order for them to charge you big. i paid $120 for 6lbs item because they use large box and refuse to used small box.Dont trust this company they will scam you big time.

2 September 2021
Unprompted review
Shop2Ship logo

Reply from Shop2Ship

We apologize, our chat bot is currently under construction. Please always email your inquiry to info@shop2ship.com and we will help you out as soon as possible!

Rated 5 out of 5 stars

I’ve used Shop2Ship for a while…

I have been using Shop2Ship for the past couple of years, all I have to say about this company is that they are excellent I’m very happy with their service and their shipping rates are pretty fair considering their competitors is still very competitive! I am a happy customer I will continue using Shop2Ship

1 September 2021
Unprompted review
Shop2Ship logo

Reply from Shop2Ship

Thank you!

Rated 1 out of 5 stars

Nicked my parcel worth £180 tried…

Nicked my parcel worth £180 tried saying I had it in my locker for 60 days so they disposed of it, then realised I hadn't then blamed it on ups for losing it. All they say is your items been delivered but shop2ship have taken it out as even the tape hadn't been tampered with straight from the warehouse. Parcels seem to go missing when you consolidate you items, its just an easy way for them to take your items just have a look and read the reviews before you use them wish I had of now, absolute scum and dont give a monkeys unfortunately nothing you can do

9 June 2021
Unprompted review
Shop2Ship logo

Reply from Shop2Ship

Hi Jordan,

We are sorry you are not happy with our service, every single package that arrives for a client is opened and pictures are taken of them, then uplaoded to each individual customers account so that the customer knows what has arrived, they all get repackaged and await the clients next steps. Please do contact us directly at info@shop2ship.com if you need any furhter assistance.

Rated 4 out of 5 stars

Shop2ship is a reliable forwarding…

Shop2ship is a reliable forwarding company since I started with them. I would have given them 5 stars, but had to give them 4 stars because I had a little issues in regards to some items that was misplaced in their warehouse and I had to purchase these items again. That's the only issues I have had so far, but other then that, they are great.

7 June 2021
Shop2Ship logo

Reply from Shop2Ship

Thank you so much for your excellent review!

Rated 5 out of 5 stars

Shop2Ship team, YOU'RE THE BEST!

I'm from Montreal, Canada! My youNg daughter sold her cell phone to somebody in the US. Unfortunately she was victim of a fraud and she didn't wait for the money tranSfer to ship the cell phone. Needless to say that no money was transfered! A quick Google search with the shipping adress brought me to the Shop2Ship website. I decide to take a chance and contact them explaining the situation. They helped me by intercepting the package and guided me through the process to have the package shipped back to me. I didn't tell my daughter and she had the surprise of her life when DHL knocked at our door with the famous package! Thank you very much to you all at Shop2Ship. God bless and stay safe!

Francois
Montreal

23 May 2021
Unprompted review
Shop2Ship logo

Reply from Shop2Ship

Thank you for your review, we are so glad that we were able to quickly get this resolved for you and your daughter.

Scam and fraud are really a problem and we can quickly tackle the problem if it is made known to us immediately.

Rated 1 out of 5 stars

Shop2Ship Please help!!!

Shop2Ship Please help!!!

Hello good day Shop2Ship I have made payment for my package over 2 months now and it is still on Will be shipped soon nothing has been done what’s really going on and please when are you going to ship my package I'll want a good reply now thanks??
Very poor customer service no response

Tracking number : RC727694027CH

Jimmy James
Suite 64388321, 2229 NW 79th Ave,
Miami, Florida 33122,

6 May 2021
Unprompted review
Shop2Ship logo

Reply from Shop2Ship

Jimmy, You might be using our old address. We have been at a different warehouse location since March 2021, We sent out an email to all of our customers letting them know to update their Address. Please contact info@shop2ship.com so we may get this resolved.

Rated 4 out of 5 stars

It's almost there!

We need better way To communicate with support, mobile app notifications and a better mobile app. More Global Warehouses.

23 April 2021
Shop2Ship logo

Reply from Shop2Ship

Hi Jamila, Thank you for your review. We are in the process of implementing a new and better mobile app. We try to get to every email as soon as possible, do email us at info@shop2ship.com if you have any questions or concerns.

Rated 1 out of 5 stars

I got packages delivered to my address…

I got packages delivered to my address and I paid for it over 3 weeks ago but I haven’t received tracking number yet what’s going on?
Suite 76785465, 1607 NW 82nd Ave, Miami, Florida 33126, United States of America

22 April 2021
Unprompted review
Shop2Ship logo

Reply from Shop2Ship

We would love to help you out with this, but we need a little more information from you. If you send us an email info@shop2ship.com with your suite number, we can get this information and answer all your questions!

Rated 1 out of 5 stars

Extremely high prices

Extremely high prices, avoid.
Wanted $79 to ship ONE medium parcel to the UK that weighs less than 6LB. Asked them months ago to dispose of it so I don't pay their holding charges and they haven't bothered to do it. will be opening a bank case if they charge me illegally.

17 April 2021
Unprompted review
Shop2Ship logo

Reply from Shop2Ship

Hi,

Sorry you're not happy with our shipping prices, customer have a few options to choose from when it comes to shipping their items over seas. Please do email us at info@shop2ship.com to resolve any issues you may have.

Rated 1 out of 5 stars

I contact your email no reply no…

I contact your email no reply no respond!!! I paid for shipping fee On March 25 2021 and my package have not been ship till now.. this is my suite number 16583546. Pls and pls mail my package and send the tracking number!!!!

14 April 2021
Unprompted review
Shop2Ship logo

Reply from Shop2Ship

Dear Sir,

Your account has been reported for mail fraud and we have proceeded to cancel it and return the goods to the shippers.

Kind regards,

The Shop2Ship Team

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