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TXU Energy Reviews 2,709

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TrustScore 4.5 out of 5

4.7

Electric Utility Company
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Review summary

Created with AI, based on recent reviews

Evaluating 193 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, professionalism, and understanding, especially when dealing with billing or service issues. Many appreciate the exceptional customer service, highlighting quick and efficient assistance, and the ability to speak with knowledgeable representatives who provide valuable information and support during difficult times. People often mention feeling respected and that their concerns are heard and addressed with care. However, some people were dissatisfied with the pricing, finding their bills unexpectedly high or experiencing significant increases without clear justification. A few other people also felt that the company made it difficult to resolve issues, particularly regarding payment discrepancies or when trying to switch providers, and some reported negative impacts on their credit scores.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise several agents for being... See more

Customer service

Reviewers highlight positive aspects of customer service, praising agents for being helpful, understanding,... See more

Service

Customers had positive experiences with service. Many reviewers praise the helpfulness and efficiency of the... See more

Payment

Users describe positive interactions with payment, often highlighting the helpfulness of customer service in... See more

Price

People report ambiguous experiences with price. Many customers express dissatisfaction, citing hidden... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been with TXU literally for decades. I like that when I call with a concern, I can talk with a real person who is knowledgeable and professional (such as Kathya G. today). They always resolve... See more

Rated 5 out of 5 stars

I'm just starting my experience with TXU but so far so good! Being able to split the deposit made my move a bit smoother which was greatly appreciated! My move day changed suddenly just days before my... See more

Rated 5 out of 5 stars

I chatted with rep Angel Emmanuel today. Completely understood my situation & my family and took amazing and quick action. Awesome rep with great customer service skills, even provided me extra valuab... See more

Rated 5 out of 5 stars

I had to have a dental procedure done that unexpectedly cost a lot more than I was told, which I had to use the funds for my electric bill for. Representative Kathya G. really eased my families' worri... See more

Company details

  1. Electric Utility Company
  2. Green Energy Supplier
  3. Solar Energy Company

About TXU Energy

Written by the company

More Texans choose TXU Energy to power their homes and businesses than any other electricity provider. Our customers count on us for plans that fit the way they live and work and to help them save with straightforward, price-protected rates. We’ll also help you use less electricity with our tips and tools, 24/7 service and support, bill assistance and more.

Plans That Fit Your Life
 Our plans are designed to provide relief when you need it most. From free nights to solar buyback to cash-back plans, we’ll help you pick a plan that fits your lifestyle based on how you use energy. And you’ll never have to worry about hidden fees or fluctuating pricing.

Total Satisfaction Guarantee
 Choose your plan with confidence, knowing you can test drive it for 60 days. If it’s not the right fit, we’ll help you find one that is – or you can switch for free.*

Mobile App
 The TXU Energy app is the easiest way to see how and when you’re using electricity so you can make changes to save, set up helpful alerts, view and pay your bill and more.

Price Protect Promise
 All our term plans come with our Price Protect Promise, meaning you’re shielded from rising wholesale power prices and unpredictable weather, so you can rest easy all year long.

Tips & Tools
 We’ll help you use less and save more with tips and tools for every season and room in your home.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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Replied to 26% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

These people are thieves

These people are thieves. Not only do they strip us with their electricity rates, but once we changed to Texas Energy at half the price, they tried to aggravate our situation by damaging our credit score.

There is no way to discuss the charges they were trying to apply. No nothing. They just don't care. This company is blatantly composed of thieves. It is astounding.

BE AWARE

1 July 2025
Unprompted review
Rated 1 out of 5 stars

Not worth getting any stars

Not worth getting any stars. I’d being disconnected for nonpayment. Called in today to pay for it and asked the associate before i pay that am i going to get it turn back on once i and he say yes, then i got transferred over and another associate say that i will need to do a new contract which require deposit of $500. This is insane and I’d been lied to. Not worth using them at all. Use another company everyone

29 March 2026
Unprompted review
Rated 5 out of 5 stars

Professional and Compassionate

Very grateful for the quick and professional customer service I experienced today from Diana L. She was very thorough and compassionate, which really is rare these days. Thank you Diana for your help today.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Super helpful

Super helpful! Diana L was extremely cordial, quick to respond, and ready with a solution to my issue today.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

My power was disconnected

My power was disconnected, totally my fault, forgot to pay my bill. Once paid, I wanted to make sure everything was in order for it to be reconnected. Diana L. was very helpful in assuring me everything was in order and I did not need to take any further action. I was scheduled for reconnection to be done asap.

17 March 2026
Unprompted review

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