Shop Tiktok Reviews 

Sellers have led coffee stirring cups advertised at 6.99 and free shipping but when you go to checkout it adds on 5.98 shipping charge . Total scam and false advertising . I have seen this happen on other items from sellers . LlBeware of this when ordering from tiktok shop

Received defective item and due to it's defect, can't be packed. Customer service is mostly bot operated and live agents respond very slow in chat. They just don't read previously provided information and support material and ask for same again. Waste of time on simple issues.

My first experience were buying something off of the TikTok shop. The item arrived. It was so poor quality. I would be ashamed to give it as a present so I sent it back which was received by the seller and now I’m refused to refund PayPal and the TikTok customer service useless. I’ve learnt a lesson don’t buy from this place.

I ordered an item from tik tok shop it was supposed to be delivered October 30 and never arrived everytIme try to reach some one i am unable to contact any one Ive email did the dumb A.I. question and cannot get any response. I am really disappointed in the service and the and their delivery service Ontrack last mile is very unreliable and doesn't tell the truth about their services

What a farce. Product didn’t work. The leave a review button just tries to sell you something else. The feedback button just tries to sell you something else. Item in bin. Don’t touch with a barge pole.

I had my reservations about purchasing from the tiktok shop. Wish I had read the reviews here first.
My order hasn't arrived. Evri tracking states it hasn't arrived (due 20th to 22nd Nov). I ask tiktok for a refund. They have refused saying the order has been delivered.I'm fuming! I've done a charge back on my credit card.

Order delayed literally a day after purchasing. Using Black Friday as an excuse when I ordered 2 weeks before Black Friday. Will never use again

Customer service is appalling they have agreed my parcel was delivered to wrong address but cannot do anything as the delivery company say they have delivered it!! Could not make this up it shows clearly delivered to wrong address photo evidence but as delivery RELAY say been delivered even though it's to wrong place TickTock say can't do anything no refund it's ajoke

As a seller TikTok Shop is by far the worst platform out there. Automated systems are not intuitive so you often get flagged up incorrectly and customer service and appeals process is basically non existent. WOULD NOT RECOMMEND!

Competitors like Etsy are better.

Bought shaving blaades paid 31 euro
And their terrible
Won't shave you anytime quick
And blunt

Worst experience. Ordered something but didn't have the price stated. So was declined my refund. Never again ordering from anyone on there. Like temu but worse

Never again!!
This was the first and last time I will buy on tik tok!
Advertised as a matching abaya and hijab which looked great on the site… however, it was two totally different shades of green! I cannot wear these together as they just don’t go…Too much headache to send back! Waste of 22.99!!

Beware of you need something to arrive on time...
Ordered a birthday gift Nov 3rd. Got notified that order had shipped Nov 4th with estimated arrival date of Nov 7-10.
When nothing had arrived by Nov 15, I checked tracking to see it sat in transit for a full week. Called USPS. They said something's wrong with the label and wouldn't be able to get delivered. They also noted that it's suspicious that the shipping label was created in CA, but a post office in TX was claimed to have possession. They told me it looked like a scam.
Requested a refund on Nov 20th which was DENIED with the reason "Delivery is on schedule" (which it certainly wasn't). Live agent not willing to help either. (Not even sure that they weren't just another bot because they kept repeating the same bullshit over and over. )
Tracking info hadn't updated in 12 days. Then today (Nov 21) it shows a new transit location BACK IN CA! (I'm on the East Coast).
Update: I actually received a full refund the same day (Nov 21). Then today (Nov 25) the order was delivered!! So maybe it was USPS that messed up?

Never again will I buy off this crap site! TikTok is a absolute scam these Chinese sites do not care about a customer experience and keep asking for the same information you already have given them, I'm sure the advisors are trained to deflect so the customer gives up and they just then keep your money! Products are shite, customer services are shite! And it's all cheap nasty crap anyway!

What a waste of of time ordering off TikTok, ordered told delayed despite it still being still heavily advertised. Then it got cancelled.

TikTok Live Shop is such a scam that they just pretend to make you pay and then after 15 days you don't get the delivery and their live agents only talk on messages and tell the customer so call them yourself no one knows anything about delivery then they say we refunded the money and if you want delivery then do it again after 15 days they say delivery again what is this

My gripe is with their customer service. Thankfully I've only encountered 1 dodgey company. However trying to speak to customer service is impossible and getting a refund from an undelivered item is frustratingly futile. They don't even read the details of your case. It's a straight NO. Beyond terrible, atrocious customer service. I will never use them again.

Tiktok shop is a huge Scam! Nothing appears legit and there is no help. Im going through my bank to get the money back. Never again will I trust trying to buying anything from Tiktok. Please people, read these reviews (I didnt) and learn, there is a reason it's all negative!

Do not buy from this company. I ordered a duvet over two months ago and all I get is messages saying it is on its way, well clearly it is not. I consider TikTok shop to be nothing more than a scam so order from them at your peril. I have demanded a full refund, but never heard from them. NEVER USE TIKTOK SHOP.

Still awaiting outcome of missing parcel TikTok does not answer bear that in mind if your ordering anything you will not get a refund