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TENA UK Reviews 900

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its high quality, effectiveness, and comfort, noting that it performs as advertised and provides excellent protection. Many appreciate the ease of ordering and the prompt, trackable, and efficient delivery service. The overall service experience is frequently described as faultless, with consumers highlighting the convenience and reliability. However, some customers also noted issues with product labeling, finding sewn-in labels uncomfortable and difficult to remove. A few people experienced problems with incorrect sizing, damaged parcels, or missing items upon delivery. There were also occasional concerns regarding the discreetness of packaging and difficulties with order modifications after placement.

What people talk about most

Product

Customers consistently note positive experiences with product, praising their comfort, fit, and effectiveness... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the products for being comfortable,... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the prompt and quick... See more

Order

Reviewers highlight positive aspects of order. Many customers found the ordering process easy and... See more

Service

Users describe positive interactions with service. Many customers praise the good, quick, and reliable... See more

Based on these reviews

Rated 4 out of 5 stars

They work well but one problem is the sizing i ordered 1 pair of xl acording to the size mesurement these turned out the be painful to wear luckily i only ordered 1 pair which cost me £18 50 expensi... See more

Rated 4 out of 5 stars

Don't mind the individual bags for undies, but DON'T like the delivery bag. What else would you USE, WASH, REUSE. Let me know when you remove this from the bag before I buy anymore.

Rated 4 out of 5 stars

Great product keeps me dry all day. Have only washed the boxer shorts once so will have to see how durable they are. Only 4 stars as the sewn in label in the waist bad is very uncomfortable, I cut it... See more

Rated 5 out of 5 stars

Following radical prostatectomy surgery I still have occasional urinary incontinence. Having tried two other makes, these are the best. They do what is claimed, giving me reassurance and confidence. T... See more

Rated 5 out of 5 stars

Fast delivery & discreetly packed. Boxers fit perfectly and are true to size, but I still had to carefully remove the annoying book of labels in the product. Tena should really stop using this annoy... See more

Rated 5 out of 5 stars

Having had prostate surgery I have been left with some ongoing issues Nothing predictable so protection is essential for peace of mind. I watched online video and testimony and decide... See more

Rated 5 out of 5 stars

First time I've purchased from Tena, as they rarely have the larger sizes available, when I've looked online. But they had a special offer, of their washable range, and managed to complete a purchase... See more

Rated 5 out of 5 stars

After having my parcel wrongly delivered by the Post Office and my neighbour nearly a mile away handing it to me a day later. I can only say it was certainly worth waiting for. The material was so so... See more

Rated 5 out of 5 stars

I ordered the Tena pants and service was really quick. I have been wearing them for a few weeks now and they are a life saver. No more pads and saving me money. They are comfortable and soft to wear.... See more

Rated 5 out of 5 stars

The process from ordering to delivery was quick and efficient. I love that the new paper packaging is recyclable and minimal. Trying the new cotton pants. They are a bit snugger but wash well and a... See more

Rated 5 out of 5 stars

Basically a good product. Maybe not as absorbent as some of the alternatives but made up for by being much more comfortable.

Rated 5 out of 5 stars

I am very happy with the Tena product and the price. I bought the pack of 3 pairs when they were on offer. The Tena washable underwear is comfortable and provides protection from leaks. I like that th... See more

Rated 5 out of 5 stars

Ordered online very easy to do. Brilliant price and a very fast delivery. I would definitely recommend ordering from here as I will be doing so again in the future.

Rated 1 out of 5 stars

Appalling logistics on mulitple counts.The website picture of ladies washable incontinence pants shows a full brief but what arrives is a mid brief with a high leg. Once opened from its non see throug... See more

Rated 5 out of 5 stars

Arrived on time but more importantly fitted perfectly and best of all no leaks unlike some other brands will buy again

Rated 5 out of 5 stars

Have used other pants which caused irritation around the top of the leg. These are s better design and more comfortable

Rated 5 out of 5 stars

Delivered very promptly, a very good fit, practical and very discrete, the wash and wear is very important, instead of throwing away pads or pants.

Rated 1 out of 5 stars

Customer service is appalling. Items I'd ordered were to be refunded under their money back guarantee. I have the email confirming that would happen, but no money has been forthcoming. I'm having... See more

Rated 5 out of 5 stars

Good quality products at a reasonable price. Great service from Tena. Eco packaging with no plastic is a fantastic idea.

Rated 5 out of 5 stars

If the product ( Black Panty liners) was cheaper for buying in box lots. On a regular basis. Also if the black Tena liners were made slimmer to fit modern knickers. The Mens Tena pants are good

Rated 5 out of 5 stars

Order on line easy and straight forward in making selection, delivery within a few days just as it said it would

Rated 5 out of 5 stars

My parcel arrived damaged and with one item missing. Tena sorted it out quickly and efficiently.

Rated 5 out of 5 stars

I brought for someone else who has said that they are extremely comfortable to wear. The delivery was not so good as they were sent to the opposite side of the country when arrived the packaging had b... See more

Rated 5 out of 5 stars

The service was faultless. I was kept updated with the progress of my purchase. The package arrived promptly and was delivered with care.

Rated 2 out of 5 stars

I use Tena silhouette underwear but I'm finding more and more they are tearing. At £1 a pair they are quite expensive and I have thrown away 3 of the most recent pack of 9 which makes them even more... See more

Rated 5 out of 5 stars

Brought before so pleased now cotton Hope you make more colours Cotton so much nicer to wear so comfortable

Rated 5 out of 5 stars

Well packaged, discreet and timely. Early days but the product appears to be helping. I’ll probably order more in due course.

Rated 5 out of 5 stars

Good quality boxers, work well. The only criticism is that the label in the back, the stitches scratch my backside

Rated 5 out of 5 stars

Great product at a great price, I can go out now with confidence not having to worry about leakage and being embarrassed and they are so comfortable to wear and they are not visible to anyone else fan... See more

Rated 5 out of 5 stars

The parcel arrived in really good time and to do the order online was very easy. The products are a Christmas present for my husband.

Rated 1 out of 5 stars

Stopped using the pants because of the wetness of the pad, I've never used them before, they gave me a terrible itch, so no thank you, I will stay with pads

Rated 5 out of 5 stars

Website easy to navigate. Comprehensive description of products was of great assistance when selecting the best product for my particular requirements. Easy to follow steps when placing an order.

Rated 5 out of 5 stars

Tena provided good customer experience. easy to order and track product. No problems with order.

Rated 5 out of 5 stars

I find it comfortable and it helps to lock the smell which gives me confidence

Rated 5 out of 5 stars

Product arrived promptly and, although it is early days, seems to meet xpectations well

Rated 5 out of 5 stars

Fast and Reliable service Very pleased with quality of products and delivery service.

Rated 5 out of 5 stars

Very good item, very pleased with them, a little expensive tho but good. Would recommend. 😀

Rated 1 out of 5 stars

They do not allow telephone contact. When I responded to their email for information about a problem with my order they promised an answer 1 to 2 days. That was 4 days ago, still no answer. their pro... See more

Rated 3 out of 5 stars

The delivery of the new blue design was quick and well wrapped. However, although still well made, soft and comfortable, the waistband is about 3cm larger than the previous black one of the same size... See more

Rated 2 out of 5 stars

Ordered wrong size and immediately realised and emailed but it seems difficult to change your order even if the product has not dispatched. After numerous emails and extra large size was ordered and d... See more

Rated 3 out of 5 stars

I use Tena Discreet and although they mostly do their job catching my leaks, when I remove them from my knickers I’m left with glue and paper stuck to my knickers that I can’t remove. It doesn’t alway... See more

Rated 3 out of 5 stars

Recently bought a new 5 pack of boxers to add to ones previously bought as have found them both comfortable and successful in their aim. Unfortunately Tena have changed the way the labels are stitched... See more

Rated 1 out of 5 stars

I am not trying to return my order as four of the five items supplied are the wrong size. This is proving very difficult as the address and number required by the company have not been supplied. Ins... See more

Rated 5 out of 5 stars

Order came on time pants look good and do what it says wash well also Excellent

Rated 1 out of 5 stars

Might not be their fault but paper envelope arrived empty. Don’t feel confident to order again. Took me 2 emails to get a refund. Got a standard reply 2 days later that did not answer my problem.


Company details

  1. Underwear Store
  2. Clothing Store
  3. Lingerie Store

Written by the company

Trusted by millions, TENA helps people stay secure, dry and odour free. We are the global leader, offering products that help manage urinary incontinence, leakage and bladder weakness, day and night. For over 60 years we’ve been creating discreet feminine pads, underwear and pants, masculine shields and other effective solutions for this surprisingly common problem. By doing so, people of all ages the world over, can continue to enjoy the active, fulfilling life they deserve.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

900 reviews

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Replied to 3% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

They are absolutely perfect..fit well

They are absolutely perfect..fit well, look great and give me confidence. I bought my first ones from Tena a few years ago while taking treatment for a weak bladder and anxiety (both are not a good mix) . I now wear them more for comfort than anything else but knowing im wearing them means my anxiety when I need a toilet break is gone..

16 March 2026
Rated 4 out of 5 stars

I have used Tena Incontinence Pads for…

I have used Tena Incontinence Pads for a few years and found them probably the best on the market.

I would however like to make a suggestion to Tena that, in my opinion, would be useful to men who travel.

Disposing of used pads can be a problem so, to help overcome the issue, can I suggest that it would be nice if a disposable 'nappy type bag' could be included in the original manufacturers packaging. This would help with disposal while using a public convenience and would offer a high degree of hygiene.

1 March 2026
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