Great product as expected from previous purchases. Dropped a star as their chosen delivery company took forever to deliver items. Much longer than the 2-3 business days advised on the Silentnight chec... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I found the service excellent. I love the mattress. I have been having a great night’s sleep. My only negative is I never expected a groove to appear in the mattress after the first night. I wrong... See more
Company replied
It took away the heat re menopausal sweats & extreme weather heat so really so pleased with the cooling blanket. Thankyou so so much grateful appreciated for the companies superb workmanship in mak... See more
Company replied
So far, so great! Despite delivery being a little longer than the standard two weeks - which was clearly stated before purchase - I cannot fault the service. The bed was delivered within the time fram... See more
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Company details
About Silentnight
Written by the company
Silentnight, the UK’s most trusted sleep brand. We know that everyone has different needs when it comes to sleep. So in a nation of 60 million sleepers, one-size-fits all just won’t do. It won’t do at all. That’s why we think sleepers before springs.
Silentnight's Customer Guarantee
Silentnight's Customer Guarantee
We work hard to ensure all our customers receive the highest levels of quality and support.
Honesty and integrity lie at the very core of everything we do here at Silentnight.
The Silentnight Guarantee has been designed to create an environment where people can shop with confidence.
Contact info
Long Ing Business Park, BB18 6BJ, Barnoldswick, United Kingdom
- 0333 123 0892
- enquiries@silentnight.co.uk
- shop.silentnight.co.uk
4.1
Great
9K reviews
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Ordering was so easy
Ordering was so easy. When I decided what duvet tog we needed I just found the correct size in the Hotel collection range and it was here within a couple of days.
16 June 2026
Reply from Silentnight
We're delighted to hear that you found the ordering process so easy and that your duvet arrived quickly. It's wonderful to know you're enjoying our Hotel collection!
Kind regards, Sam at Silentnight Brands
Easy ordering process
Easy ordering process. There was a delay by the delivery company, a phone call to customer service soon sorted that out.
24 June 2026
Reply from Silentnight
We're glad to hear that your ordering process was easy. We appreciate you letting us know that our customer service team was able to resolve the delivery delay for you. Thank you for your feedback Jane,
All the best, Sam at Silentnight Brands
A straightforward transaction
A straightforward transaction, quick delivery and excellent product - a 2.5 tog duvet to use in hotter weather.
22 June 2026
Reply from Silentnight
We are so pleased to hear that your transaction was straightforward and that you are enjoying your new duvet, especially for the warmer weather. We appreciate your kind words!
Kind regards, Ben at Silentnight Brands
Tower Fan 3400 incomplete
I had a Tower Fan 3400 - the screws were missing and looked like it had been a returned item not brand new
23 June 2026
Reply from Silentnight
We appreciate you bringing this to our attention Pauline. We are concerned to hear about the missing screws and the condition of the item. Your feedback will be forwarded to our accessory supplier directly.
Ben, Silentnight Brands
Mattress topper has made such a big difference so pleased I purchased this!
Didn't wait long for delivery, mattress topper has made such a big difference in sleeping quality! Hotel cushions and duvet are perfect, pillow's bounce back too. Deffinitley purchase again
23 June 2026
Reply from Silentnight
We're so pleased to hear that your delivery was prompt and that the mattress topper has significantly improved your sleep quality. It's wonderful to know you're also enjoying the hotel cushions, duvet, and pillows!
Ben, Silentnight Brands
Fan not delivered
Bought a fan, waited past the delivery date, didn't turn up because they had ran out of stock but we had not been contacted
23 June 2026
Reply from Silentnight
We sincerely apologise for the inconvenience and frustration caused Liz. Unfortunately, an extremely high order volume in the recent heat wave greatly impacted stock levels. We tried to reach out to all customers affected as soon as we were made aware of the issue and I am sorry if this was delayed.
Ben, Silentnight Brands
Purchase never arrived
Purchase never arrived. Delivery service delivered to wrong address.
23 June 2026
Reply from Silentnight
We are very sorry to hear your purchase did not arrive. The CX team will reach out to you directly to resolve this asap.
Kind regards, Ben at Silentnight Brands
Reply from Silentnight
We're so pleased to hear that you're very satisfied with your purchase! Your positive feedback means a lot to us.
Sam, Silentnight Brands
High quality tower fan
High quality tower fan, easy to use with added benefit of remote control that is easy to use and store. The only issue is the length of power cord, ideally 2m would have been perfect.
21 June 2026
Reply from Silentnight
We're glad to hear your enjoying our tower fan, especially with the current high temps.
Sam, Silentnight Brands
Awful service
Awful service
Bought premier inn at home mattress by silentnight
Delivered buckled and bent because the company doesn’t use proper mattress couriers
Silentnight customer service have received our emails, photos and videos but like their name they’re silent
Despite their response to this review there still has been no correspondence. A week on and we still have a damaged £800 mattress
10 July 2026
Unprompted review
Reply from Silentnight
We are very sorry to hear this Gary and have asked for more information so we can look into this further.
Sam, Silentnight Brands
Expected a better quality than what I…
Expected a better quality than what I ave received. Delivery service and handling could have been much better.
15 June 2026
Reply from Silentnight
We appreciate you sharing your feedback and are concerned to hear of any issues with your order & delivery. If we can help with anything please reach out to us directly so we can investigate further.
Sam at Silentnight Brands
Reply from Silentnight
We're so pleased to hear you're happy with the quality of our fan and found the price to be reasonable. Your positive feedback is greatly appreciated!
Sam at Silentnight Brands
Items ordered for Christmas presents
Items ordered for Christmas presents
Speedy delivery well packaged
Recipients of gifts very happy
15 December 2025
Reply from Silentnight
We're so happy to hear that your Christmas gifts were well received.
Sarah at Silentnight Brands
Just woow!!!
13 June 2026
Reply from Silentnight
Thanks for your feedback, its great to hear.
Sarah at Silentnight Brands
Reply from Silentnight
Thanks Irene, that's great to hear.
Sam, Silentnight Brands
Duvet arrived with small stain on top-…
Duvet arrived with small stain on top- reached out to multiple emails and had no reply.
21 June 2026
Reply from Silentnight
We are truly sorry to hear about the stained duvet and the lack of response to your emails. The CX team have reached out to you directly with a returns link, please look out for the email.
Sam, Silentnight Brands
Excellent service from ordering to…
Excellent service from ordering to delivery - seamless, no issues and the mattresses ordered are so comfortable! Highly recommend. Thank you!
14 June 2026
Reply from Silentnight
We're delighted to hear that your experience, from placing your order to receiving your delivery, was so smooth and problem-free. It's wonderful to know you're enjoying your new mattresses Jenny,
Sam, Silentnight Brands
Reply from Silentnight
We're so pleased to hear that your ordering experience was straightforward and that your delivery was great. Thank you for sharing Dawn,
Sam, Silentnight Brands
TERRIBLE customer service
Evri lost my parcel. I contacted Silentnight twice, a few days after it stopped having tracking information and again over a week after it was due, and both times got no response. I opened a dispute with Paypal to get a refund, because I had heard nothing. Over a week later, I finally got a response from Silentnight which said they might issue a refund if Evri agreed that it was lost, which could take up to a month. I will never shop from you again because you use Evri as a shipper, who either steal or lose most things they ship, and you don't respond to problems with shipping.
19 June 2026
Reply from Silentnight
We are truly sorry to hear about the difficulties you experienced with your recent order and the delivery. We understand your frustration regarding the lost parcel and the delays in our communication. We are actively reviewing our shipping partners and internal response times to prevent similar situations. Your feedback is invaluable as we work to improve our services.
Sam, Silentnight Brands
Reply from Silentnight
We are so pleased to hear that our product is effectively keeping you cool, just as it should. Your positive feedback is greatly appreciated.
Sam, Silentnight Brands
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