Nufc Reviews 

I placed an order for a cup finial programme. However, the delivery company appeard to have lost my order. I contacted the team at Newcastle who looked into the issue and responsed within an hour. The team issued a new order for delivery.

First class response and service

Thank you for responding quickly and sincerely when I inquired about the uniform payment issue. I was able to resolve all my questions thanks to your help. Beacause of that, I've come to like this team even more.

Amazing contact after the first item was lost by evri .. they were in contact day on the email and it was sorted asap
Thank you

Very responsive and courteous customer service

After ordering my item I discovered an error I had made in the team font. I emailed my situation to Newcastle United and Lucy emailed with a solution
and solved the problem right away. certainly encourages a person to want to do more business with a great staff like they have. Thank you !

I have rated NUFC shop 5 stars because I enjoyed shopping on the website, it was a positive experience. I also rate their after sales service as excellent. I had correspondence with Charlie, Alex and Sam and they responded immediately to my emails and dealt with my enquiries. I'm not happy with Evri as they lost my parcel in transit, but NUFC shop are sending a replacement order without quibble. Thanks guys.

I ordered a shirt for a friend + emailed for some information. I received a reply straight away even though it was after 8pm. I sent a quick response to thank Lucy for the quick response + was really surprised to receive another quick response from Alex even though it was after 10pm. Great customer service.

Exceptionally happy with the service offered by the NUFC customer service team!

I had a parcel stolen from my doorstep but the team acted so quickly to resolve the issue for me and put me at ease.

Fantastic customer service with a faulty product, attentive and very speedy with their response. Would highly recommend.

Excellent customer service provided after courier lost the package.

Had an issue with an order that was lost. This was quickly replaced with a new orders. Alex and Charlie were brilliant

I ordered a shirt from the web shop while on vacation. Since it became clear that the delivery would not arrive prior to my departure I informed the web shop team who responded very quickly, friendly and with a can do supportive attitude. They offered me various resolution options which I really appreciate.

Thanks Alex, Charlie and Sam

Second parcel returned in two weeks. Evri are the pitz no attempted delivery and the customer service at shop is as much use as a chocolate fire guard!

Always great customer service. Polite, quick, and don’t make you jump through hoops.

I called the NUFC shop following a breakdown in communication with Evri regarding the delivery of an NUFC order.
My call was connected promptly, and I dealt with Robert who confirmed that it looked likely my order had been lost by Evri as there was no movement update for7 days.
Robert agreed to send out a replacement order on the same day and apologised for the inconvenience, despite not being any fault of himself or NUFC.
Very professionally handled and a credit to the club and the NUFC customer service team.

We had a rough start, but the customer representative Alex made my day and helped me through a tough process, trying to get my brother’s birthday gift and nieces! Alex was attentive, responsive, and found a solution, and I will be buying more from Newcastle United thanks to him!

Amazing customer service from NUFC shop, my sons Newcastle top was faulty and I emailed about a replacement, all emails were responded to so quickly and even on a Sunday morning! New top is on its way thank you so much!

I ordered a shirt with a champions league badge on, it arrived without the badge, I contacted customer services and it was rectified ans a new shirt in the way within 24 hours. Reay easy and straight forward.

Evri lost my parcel, emailed customer services and Belle sorted me a replacement straight away excellent customer service very prompt.

There was some confusion with my order, so I emailed customer services to confirm as it was for my son's birthday so wanted to make sure the correct item would arrive.
Alex responded within an hour with confirmation which is fantastic service.