Medela UK Reviews 

108
•
TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

Was gifted by my mom a Medela Motion InBra pumping machine (double). My baby is now born and the machine does absolutely nothing for me because of my nipples’ shape. This machine will only work if y... See more

Rated 5 out of 5 stars

Got this regardless the TP reviews. Heard really good things about the brand from the midwives and hospitals so went ahead and bought one. Have been using it to collect colostrum before birth as it’s... See more

Rated 1 out of 5 stars

I really needed a one-hand-free breast pump and I bought this one on a recommendation but unfortunately, it was not for me as there was no suction when I tried to put it on my breast, so it was not f... See more

Rated 1 out of 5 stars

I really wanted this hands free pump to work but unfortunately they only have 24 and 21mm cups and don’t offer any inserts to make them smaller. My nipples are too small and are dragged in and bruised... See more

Company details

  1. Maternity Store

Written by the company

Medela UK has a range of breast pumps covering all the potential needs of breastfeeding mums. Our electric breast pumps feature 2-Phase Expression technology, which mimics babies’ natural sucking rhythms, allowing mum to express more breast milk in less time. We also have manual breast pumps, breast feeding accessories and even bras to help you easily breastfeed. Discover the incredible benefits of breast milk for mums and their babies and our range of products today!


Contact info

2.8

Average

TrustScore 3 out of 5

108 reviews

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2.8

All reviews

(108)

25 reviews in the last 12 months

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Rated 5 out of 5 stars

Medela Solo breast pump and excellent customer service

I have the Medela Solo breast pump and I love it. Without it I would not have been able to breastfeed 2 babies successfully and for as long as I have. I have recently moved to the hands free version of the Medela Solo for when I go back to work and it is brilliant! The help and support from customer services that I received when I had queries was honestly incredible!

19 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

I would give 10 stars if I could.
I ordered the Symphony pump rental while still in the hospital where I first tried it. The option of next day delivery meant I could have it on time when I got home and I could keep pumping. I realised after placing the order that I might need larger size shields so I emailed customer support who replied within minutes letting me know they sent the larger size free of charge.
The pump works great, it gives me peace of mind knowing I can express breast milk for my baby.

1 November 2025
Unprompted review
Rated 5 out of 5 stars

Medela Sports Nursing Bras

Medela Sports Nursing Bras
I love them - I was advised to get these by a friend - they have the razor back back but are nursing bras so they are comfy, soft and can be worn day or night. I am still pregnant so not tested with actual breastfeeding yet but they are really comfortable. I went to buy them from John Lewis but buying them direct from Medela was cheaper and quicker!

6 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

I’m delighted with the double hands-free collection cups that are compatible with my Medela swing motor. Checkout was easy, delivery was really quick. Medela products seem the most effective and reliable on the market after trying a few brands.

6 October 2025
Unprompted review
Rated 2 out of 5 stars

I bought a product from Medela

I bought a product from Medela. Delivery was on time, and I have not yet experienced the product. What annoys me is that at the checkout, there was no option to buy with PayPal, which was greatly announced. The system only offers to pay by card or Apple, or Google, but not with PayPal in three as it was announced. I contacted the customer service, and the answer was that PayPal has a problem, and they can not sort it out at the moment, despite the offer to pay in three instalments, as PayPal was still being visible. Purchases over £100 should be offered to be paid in instalments!

2 October 2025
Unprompted review
Rated 4 out of 5 stars

Manual pump and bra

I bought the Keep Cool Nursing Bra Multi (3 in a pack) and the manual pump. It was delivered on time and I love the pump because I get more milk when I use it.
For the bras, I would suggest bigger straps for the larger bras like from XL as it digs into the skin because they are small and aren’t built to lift heavy breast

18 September 2025
Unprompted review
Rated 2 out of 5 stars

The delivery didn’t take too long but…

The delivery didn’t take too long but the breast shells I bought did not fit as they were pressing against my large nipples which made it really uncomfortable. It appears it only comes in one size which should have been made clear on the website that it would not fit on certain size nipples/ breasts. Worse thing of all is that I couldn’t even refund the item because the seal was broken, though how would I know if it fit or not without trying. Would not buy from here again.

16 September 2025
Unprompted review
Rated 1 out of 5 stars

Awful

Awful. Ordered item, was then told 1 day before delivery that they were out of stock and would need to wait 1 month before anything could be sent. I was also offered a refund. Called to get the refund but apparently there was only 1 person that could do it so left my details. Still no response days later £160 still due! Worst customer experience Ive had in a long time.

30 August 2025
Unprompted review
Rated 5 out of 5 stars

The Swing Maxi double hands free is brilliant, as is the customer service

The Swing Maxi double hands free pump is a life saver. I came out of hospital after a re- admission with my newborn for feeding issues and needed an effective & practical pumping solution. The midwife recommended Medela & I got one on order. It’s brilliant, being hands free is fantastic and it’s more effective than the hospital grade one I’d been using. The app is probably the best bit as I need to track all the pumps, bottles, wees & poos etc to make sure we stay on track and I couldn’t find a good app before but this does it all. I also have to say a massive thank you to Kyle in customer services who was so helpful & made sure I received the pump & subsequent spare cups when I needed them. He made such a difference at a really difficult time for us so I’m extremely grateful to him and Medela.

19 August 2025
Unprompted review
Rated 4 out of 5 stars

Order not complete

My Medela pump was delivered as expected. However, the Purelan cream included in the same order has not yet been delivered. I would appreciate clarification on when I can expect to receive it.

18 August 2025
Unprompted review
Rated 5 out of 5 stars

Medela breast pump machine

The medela machine has worked extremely well, my wife is very happy with it as many machines she hasn't been able to express successfully great alternative to the medela machine provided in the hospital.

16 July 2025
Unprompted review
Rated 2 out of 5 stars

Nursing bra quality fail

I'm currently in nicu and been using the pumps daily. I cannot fault the hospital machines or the flex but I did order a bra and the stitching has come undone after a wewk which isn't great considering I bought it for expressing. Its a shame as the material doesn't feel it is stitched together properly either.

20 July 2025
Unprompted review
Rated 4 out of 5 stars

Great pump, flange sizes need consideration

The pump is great and for me works well with the pumping bra without leaks! The only improvement is the flange sizes. Most women are sized in the teens e.g. 13-19 yet the smallest flange offered is 21. I know smaller ones can be bought online but if you don't it causes unnecessary pain to the areola. I would suggest offering a choice of size when buying or one smaller and one larger size to cater to a larger audience.

12 June 2025
Unprompted review
Rated 5 out of 5 stars

I’ll order more

The keep cool bras are very comfortable. I’m normally a 34F and the XL was a good fit. It’s hard to find a good fit so I was pleased. I’ll order more.

4 June 2025
Unprompted review
Rated 1 out of 5 stars

NOT RECEIVED

NOT RECEIVED

I have received a request to provide a review for items not received.

Advises delivery in up to 4 working days, I have been waiting almost 2 weeks and still not received my order.

Is this a common issue for UK Customers I wonder??

27 May 2025
Unprompted review
Rated 4 out of 5 stars

Comfy bras

Comfy bras, easy to use.
Order took a bit longer than expected to arrive but was over a bank holiday. Parcel sent by courier allowing tracking. Products are good and welcome to fix the challenges I had.

22 April 2025
Unprompted review

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