Leeds United Reviews 

Placed 2 orders on the 10th and 11th December for Christmas. Took 8 days to receive. Was sat "processing" for days until I chased orders. Socks weren't in stock, so they cancelled that part of the order on the 15th December, issued a refund (or so I was advised), then dispatched the rest of it. This refund never arrived and its been over a month. Told today they will chase it. Last time I called them it cost over 3 quid to call and I was on the phone longer today, so have spent more than the socks are worth.
Had to return 3 items as they didn't fit (2 shirts and a pair of shorts). Unable to do exchanges online or take into store (which would only take 10 minutes to do and be easier for everyone).
Tracking shows items were received on 10th January by Leeds. Can't chase yet as it hasn't been 14 days and they have been doing a stock check so are behind with orders. Hopefully won't have to wait another month for this refund before being chased. I can't afford to be over £80 out of pocket.
I've received an email today regarding season ticket renewals, so it looks like Leeds United will be expecting some more money from me soon as well!
Leeds United rely on and take advantage of the fact they are in a unique business, where you are a supporter and are loyal to them, even when you receive bad service. If they were a supermarket, clothes store, etc you would simply go elsewhere

I have bought from this site for the past few years, never had a problem until I have recently wanted to return a faulty item. I can’t get hold of them, emails bounce, web form ignored, live chat doesn’t work and last resort to try calling is going to cost 10p per minute!
This is unacceptable and after reading reviews I am now unsure if I will ever get any return.

Ordered 2 football tops as a Christmas gift, they didnt arrive on time. However, my fault, I ordered incorrect size. I immediately ordered another 2 tops in a smaller size, and completed the returns forms etc for the original order, and posted them back on 28 December. Tracking shows package having been delivered on 30 December.

After several emails bouncing back to me, I finally got a response on Tuesday, 16 January to say they had no record of the items having been returned. I sent them the proof of postage, which they asked for, and I have not heard anything back since!

I wont be letting this go, I will fight for my refund. The tracking shows the package having been delivered.

*UPDATE* after providing proof of postage, I received an email from customer services on Thursday 18 Jan stating that I should receive an email and refund in the next few days. Another week has passed since and ive heard nothing. Ive sent another 2 emails asking about my refund, which have been unanswered.

Is this a professional football club? Emails cant be received, order 3 weeks to late (still didn’t receive the order) what the f guys?

Appalling customer service. Bought a present for Christmas and it was incorrect size. Website return section wouldn't work, emailed address provided on the error message, and the one provided on my invoice and both bounced back after a few days saying incorrect email address. Messaged through website, and no response a week later! Postage was also the highest of any companies I have ordered from over Christmas. Certainly won't be purchasing from them online again.

Would give 0 * if it was an option .........Placed an order on the 21/12/2023, heard nothing,. tracking showing not despatched, called them today to find out they are carry out a stock take, so therefore no orders despatched. told the adviser James that this should have been noted on the website, or checkout or despatch emails to make it clear to customers who had ordered.
Looking at the last review, they havent updated anything either. Poor customer service, take the order and money and they leave customers hanging for their paid orders with NO update.

Very very disappointed and frustrated with this company . I ordered a personalised 23/24 away shirt - personalised on the 21st of December, I still haven’t received the product or better yet had any update other than “ processing “ . I’ve attempted to contact the email provided numerous times and it bounces back as failed to send . £85 is a lot to loose especially with it being a gift that’s now well overdue . Devastated doesn’t quite cut it I’m not sure I’ll ever receive the shirt .

My order has been processed within a few days after instant payment via PayPal. I was a bit worried because my tracking status did not change for plenty of days while I did not receive a tracking code of the actual shipping company, hence I tried to contact the shop. They eventually replied in a very friendly way and could help me with the actual tracking code, but I had to wait for days until I got any response from their side. After all, it took a bit more than two weeks until the parcel has finally been delivered on my doorstep. Now I'm so happy with the product (MOT) and its high quality (I bought the item on a special offer) that I can quickly forget about the complications while trying to contact the shop respectevely its relatively long shipping time to a European country. And you'll not get into any trouble with costums if you're not in the UK (they use DDP, so the costumer is not responsible for any duties and taxes) which is very convenient considering the hassle with costums you usually have on European mainland after Brexit when ordering something from the UK.

Rip off leeds united. I ordered my husband a Christmas jumper from Web site for £35.00 plus p+p £4.99 total cost £40.00. Unfortunately it was a little snug so had to be
returned. This is were my anger comes in, this jumper was originally £29.75 then tax and vat was added on invoice plus P+P. So bringing it too £40.00. So on returning this jumper I was offered the £29.75 then I had to pay the p+p which was £5 35 to return so I.ll be lucky to get £24.00 back considering the jumper cost £35.00 total rip off leeds united never again will I order from yous. What makes it even worse the jumper ain't even British made in Bangladesh. Hand your head in shame leeds united. SHAM.

Very poor company. Ordered items that should have arrived before Christmas. No response to emails and 3 messages submitted via the website. Tracking has not been updated. Telephoned and spoke to a woman who couldn’t have cared less. Should have checked reviews before placing the order: do not recommend shopping on Leeds United website.

Similar story as previous reviewers. Order placd on 11th December for 2 shirts. Nothing received, no correspondence. Emails to Customer Service bounce back as undelivered, phone calls not answered and ring back requested not actioned. Am beginning to wonder whether I have been scammed. Will be taking action through credit card company.

Came into the shop this week and met a shop assistant called Ellis. Great customer service so helpful!

I placed an order on the leeds official website on the 7th of December, when I check the progress of my order it shows still processing. I have called but can never get through and I've also pressed 1 for a call back which I will never receive. For such an amazing football team the merchandise department is appalling and will never purchase again. Oh and I'm still waiting for a reply from my emails and my call back.

Really disappointing. Ordered a home shirt on the 24th November. E-mail received 25th dispatched.

No tracking number, e-mailed shop at leedsunited.com as in order dispatch instructions bounce back couple of days later stating e-mail doesn't exist.

Filled a contact request on shop website no reply. Spoke to a lady on premium number friday who said nothing on tracking which the details of said tracking number still not given to me.

Said she would check with warehouse and would call back with options. No call friday and no call Monday.

Will be calling tomorrow to demand a refund failing that will start chargeback procedures with bank as don't feel my christmas present will arrive. Feel cheated and swindled.

Update: Spoke to a woman named Karen on Tuesday who left a voicemail claiming no refund available as it is with Royal Mail. No tracking number given, still no parcel, 11 pounds spent on phone calls to their premium rate number no details as requested of who to complain to and no e-mail confirming dispatch.

Sent the wrong item but I still have to pay for the return postage! Both immoral and illegal practice under the distance selling legislation! They even have the audacity to say that customers can use their preferential rates with the courier DPD at almost £10!!!

JOKERS AND WILL NEVER SHOP AT LUFC AGAIN!!!!

Can never get an order right. I ordered 2 child’s kits online, got 4 XXL Mens shirts. Sent an email to the email address on website, get a returned email saying it’s not valid. Tried again several times, same. So sent a contact form via website, no response. So I have 4 men’s XXL tops and not what I ordered. They have zero customer service. Chat is never on the website, no phone number! Shocking for such a big club. Hassle I could do without quite frankly!

I have ordered a jersey with speedy delivery (DHL) which as per T&C is 1-3 days to EU. As we run into several days delay contacted webshop/hotline but besides receiving apologies and directions to contact customs myself, no action was ever taking place, at my numerous request failed to speak to a supervisor. Apalling quality of service, very negative feelings about how customers are treated. They promised to refund delivery costs - never received. Neither received any material feedback on my compensation request. Inability and inflexibility to marterially cover up for the stress, chasing my order - not recommeded to purchase at all from them. Wish i could rate with negative stars, even the 1-star is way too much

Ticket for Birmingham City game was not received phoned Leeds ticket office which wiped their hands of the matter and would not help. My daughter follows Leeds United home and away and travels miles to support them with her mates who live in London and Hertfordshire. So if the ticket not received before Friday it's literally useless,

items delivered all ok. Trouble started when trying to return. No return paperwork in the delivery. No reply from multiple emails. Only contact is the premium number. Would defo avoid ordering off line.

Terrible experience ordering a T-shirt for my partners daughter. We ordered a personalised T-shirt didn’t fit asked to return it they said they couldn’t because it’s personalised. Which is fair enough I asked for the T-shirt to be returned. The staff are so unhelpful and so rude wouldn’t reply to emails even spoke to the manager who was not helpful at all. Ordered the shirt last November and we still haven’t had it returned. Will never order anything again which is such a shame as my Partner has been a Leeds fan all of his life so disappointing.