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Rated 1 out of 5 stars

I have been a loyal customer for 20+ years, love their shoes but when something goes wrong customer service is rubbish, will look elsewhere for my next pair

Rated 1 out of 5 stars

Customer support don’t respond and they make it very difficult to return goods. I ordered boots on line which when they arrived didn’t suit my feet . There was no return information with the box so I... See more

Rated 5 out of 5 stars

The shoes fit like a dream and arrived sooner than expected. They are beautiful and I already feel relief in my knee. We have ordered many pair, and say without hesitation that they restored my husba... See more

Rated 5 out of 5 stars

I'm so happy that I came across kyBoot shoes. I suffered from Plantar fasciitis and walking caused pain in my foot and heal, it made me feel really old to be hobbling around. With these wonderful shoe... See more

Company details

  1. Physiotherapy Equipment Supplier
  2. Clothing Store
  3. Men's Clothing Store
  4. Pharmacy
  5. Shoe Store
  6. Women's Clothing Store

Information provided by various external sources

Walk-On-Air with the revolutionary Swiss kyBoot shoes for men and women, and the kyBounder mats for standing desks.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

253 reviews

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No history of asking for reviews

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2.4

All reviews

(253)

4 reviews in the last 12 months

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Rated 1 out of 5 stars

Terrible callouses from these shoes

I ordered the Buama 20, wore them for 1-2 hrs a day to get my feet used to them before transitioning to wearing them for work for 2 weeks. This shoe gave me the worst callouses I have ever had - and high up on my heel, instep and toes as there is a hard bar that runs low around the shoe upper. Kyburn asked me to review- I did. They clearly didn’t read my review (as it wasn’t positive) yet they still sent me £20.00 for writing a review. I them made negative comments on Facebook warning people about this shoe. Finally then Kyburn responded. But they kept trying to find me off. It took their medical team 3 weeks to reply and their response was decidedly lack luster. They said I could return the shoes, less £50.00 and obviously postage. But had not explanation for the severity of my callouses caused by their shoe. I’d like to say that I have a standard size/width size 39-40 foot that is (now was) uncalloused and has no strange shapes or bunions. Please do not buy these shoes - not only have they ruined my feet but the customer service is some of the worst I have come across. I will revert to commenting on social media to try and prevent this happening to others.

4 March 2022
Unprompted review
Rated 5 out of 5 stars

3 Pairs of Dream Shoes

This is my third pair of kybun dream shoes. That's what I call my kybun shoes/sandals. I have many shoes, but for the last 3 years I only wear kybun, why wear anything else, when I can wear the most comfortable shoes in the world.
I bought my first pair because I had Fasciites and back problems. Now my pains are gone and I feel I walk on clouds.

20 January 2022
Unprompted review
Rated 2 out of 5 stars

I had my Kybun for 3 years but I hardly…

I had my Kybun for 3 years but I hardly wear it, only some days in winter and out of the country. I live in Taiwan, Kybun Suede Sneaker is too hot for regular days here. The problem with their shoes is their midsole/outersole cracks easily and there is no repair for that. Buyers Beware😭

10 November 2021
Unprompted review
Rated 5 out of 5 stars

Walking on air

Walking on air is the best way to describe the Kybun experience. My knee is in a very poor condition due to osteoarthritis but wearing these shoes (besides hyaluronic acid injections) makes a huge difference.

5 October 2021
Unprompted review
Rated 1 out of 5 stars

Great Shoes but the company are sharp…

Great Shoes but the company are sharp practitioners. All I wanted to do was exchange my shoes for a pair half a size smaller I was put in the position where I had to repurchase my shoes at twice the price

When I complained they just did not bother replying to my e-mails

Make sure you get your size right the first time

4 October 2021
Unprompted review
Rated 3 out of 5 stars

I bought the sargans sand hiking shoes

I bought the sargans sand hiking shoes. They are great on non challenging terrain. Very comfortable to walk on paths and trails. The also have surprisingly good grip on gravel paths. The down side is that they are unstable on rough rocky terrains, they tend to turn over due to the extra torque of very thick soles, also my foot isn't held firmly and can move when my ankle turns over. Also they are very heavy and bulky. So some good points but not for serious hiking on rough uneven ground.

29 May 2021
Unprompted review
Rated 2 out of 5 stars

Wet Feet

Note: I am a UK customer.
I bought a pair of jungfrau 17 walking boots about four years back at just under £300 hoping they'd help me keep active with my post traumatic ankle arthritis. Disappointingly my ankle was too painful so I couldn't wear them for the first couple of years. Then I had ankle replacement surgery and discovered I could wear them - wonderful shock absorption and support. Sadly in approximately 15 months the rubber around them cracked in a couple of places and I started getting wet feet. I complained but was told the guarantee had run out - of course I'd had them for much longer than I'd used them. Now I have two bike puncture repair patches on them and continue wearing them though they look a little eccentric. For the cost this is not good and sadly I'm now looking for another type of better quality boot with the equivalent shock absorption.

12 May 2021
Unprompted review
Rated 5 out of 5 stars

The wonderful kybun shoe company!

The kybun shoe company is unique in the world. I have used their shoes for many years now and I have shoes for every season and I do not wear any other type of shoes as I feel safe with those shoes. The service does not stop there: they have exercices that one can see on the internet, so I asked for specific exercices for my body and I got spot-on easy exercices that were exactly what I needed to improve my walking pattern, and I have seen the difference very quickly, so I am extremely grateful to have such a company and such service, they are a blessing!
Béatrice K.

22 April 2021
Unprompted review
Rated 1 out of 5 stars

I purchased a Luzern shoes for work…

I purchased a Luzern shoes for work about a year ago for £274 including postage. Initially they were very comfortable but after a while I noted that the shoes lost their elasticity and became very squeaky, although the sole was still in very good condition as I have not done much walking in these shoes. Soon after the back heel split. It's a lot of money for a pair of shoes that lasts less than a year.

12 April 2021
Unprompted review
Rated 5 out of 5 stars

Love the shoe

Bought the Gstadt green shoe a year ago and love it. It is slightly heavier than regular tennis shoes and I have generally been using it for work where I stand for up to 12hrs. My feet don't hurt as much as they do with regular tennis shoes. I just ran for the first time in this shoes and even though they are heavier my knees felt great and my speed was slightly faster than usual (ran on relatively flat surface). A bit pricey and worth the investment.

30 March 2021
Unprompted review
Rated 1 out of 5 stars

Split I purchased my first pair of trainers…

I purchased my first pair of trainers about a year ago.the comfort and new way of walking was brilliant. I started saving formy next pair. Then this month my trainer split down the side by the seam and now lets in water. I Feel so DISAPPOINTED. Is there a glue you can recomend please.
Martha Barrett ...UK

9 February 2021
Unprompted review
Rated 2 out of 5 stars

Very expensive returns postage

I went for the so called hiking boots- the tread was not deep enough for British terrain, especially mud, much too slippery. About half the depth of my trusty Scarpa's. I have developed plantar fasciitis so thought I would give these a shot. They were ok for comfort but unsuitable otherwise. Additionally, I think they really ought to tell you on the website how expensive a return will be from the UK. Not in small print, but clearly on the front. In addition the website tells you return to Germany but the return slip tells you to return to Switzerland. I couldn't get an answer from customer services so plumped for Switzerland. I bought two pairs for size and to send them back insured would have been £87 as they were so heavy!! I went for the £37 option which was not tracked and only insured up to £100 and risked it. This was only a bit more expensive than the Germany option but obviously I didn't know, and once again they don't tell you. But I was stressed for 12 days until I got a notice that they had processed the refund. £37 to try on two pairs of boots is too steep. :(

3 February 2021
Unprompted review
Rated 5 out of 5 stars

Thank your for your fast shipping

Thank your for your fast shipping! My shoes arrived on time. They are perfect presents for Christmas. My bestfriend is very happy with your shoes. I gave him two pairs for this Christmas. I am living alone and he's the only person I can rely on. He deserved to walk on these shoes comfortably. He said these are very useful for his job. I am very happy that he like the shoes. I also bought two pairs for me. I am very impressed with the quality of these shoes. I am looking forward to buy more. Merry Christmas!

25 December 2020
Unprompted review
Rated 1 out of 5 stars

AVOID - bad customer service

Bought a pair of shoes for £300 from the Germany shop to be sent to the UK. Their website told me to buy one size up which I did and they were far too big. Returning them cost me £52. They insist on sending the goods back in the original packaging and the box was so heavy and ridiculously big it ended up costing more. When I contacted them about it to ask if they would contribute to this as after all I bought the size according to instructions they said NO. It also cost me £9 to get the shoes here.
So I spent £61 for NOTHING!! Thank you!!
I will not order another size as you cannot guarantee if will be correct.

9 October 2020
Unprompted review
Rated 2 out of 5 stars

Comfort for one year

I bought two pairs of these shoes. They are certainly comfortable, but for durability, I do not give them high marks. After almost exactly 1 year the heels are split, and right at the front, the uppers are coming away from the soles.

14 September 2020
Unprompted review
Rated 5 out of 5 stars

Best Shoes Ever!!!

I have bought 5 pairs of kyBoot shoes in the last few years. I suffer from severe over pronation and flat feet. These shoes are the best that I've found for my foot pain. I buy them one size larger than my foot to accommodate my orthotics and foot braces. The price of the shoes is nothing compared to the cost of the custom orthotics and the braces. I think of them as a medical necessity and I couldn't walk nearly as well without them.

2 September 2020
Unprompted review
Rated 1 out of 5 stars

Was about to pull the trigger but not now!

Thanks for the honest reviews guys. Was about to buy from these guys but certainly not now. Sounds like a company I want nothing to do with, certainly at those prices.
Maybe Kybun should sort out their customer service!

25 July 2020
Unprompted review
Rated 4 out of 5 stars

update on the Kyboot problem

update on the Kyboot problem. Kybun have now offered me a more substantial discount on a new pair of boots so I can't fault their customer service......shame ab out the problem with the original pair but they are amazingly comfortable.

8 July 2020
Unprompted review
Rated 1 out of 5 stars

Huge Disappointment... heavy, bulky, stiff and no comfort.

I spent $250 on a pair of shoes that I wore 3 times! The are heavy, bulky, and stiff. I thought by wearing them to work it would help me with breaking them in. Once I did that, they were no longer returnable but I was desperate to have relief from my foot pain! I stand all day long walking back and forth at work on hard concrete floors. I need a comfortable pair of shoes. These are the complete opposite. I would not recommend them if you are seeking comfort. By the end of the day, it feels like I'm lifting a bowling ball because of the stiffness and bulky weight of these shoes. What a huge disappointment.

7 June 2020
Unprompted review
Rated 1 out of 5 stars

return cost £81

14:34 (0 minutes ago)
to support-en

Hello,

ORDER WSUK-5521

The boots came in a huge box weighing almost 3kg (boots 1.75kg, box 1.85+kg).. The cheapest return cost from the post office being £81, yes £81. Furthermore the weight is over the maximum a sub-post office (400 yards away) can handle.and therefore needs to be taken to a main post office (2 miles away). This seems to me sharp practice as it's more-or-less the same as the refund, and therefore,it makes no sense to return the boots.

but I will, disposing of your OTT packaging and using a black plastic bib bag.

Denis Bennett

28 January 2020
Unprompted review

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