Callawaygolf Reviews 

I purchased a set of the Calloway Rogue irons almost 1 1/2 years ago and already have had 2 irons break right at where the shaft goes into the club face! Had 7 iron fixed September last year (2021) and now have to have 6 iron fixed (2022) these are either defective or poorly made. Both irons broke at the exact same place. I sent Calloway an email informing them of my concerns about clubs breaking and have NOT heard back from them. Upon returning the iron to Sporting goods store where purchased I was informed Calloway does not make the Rogue irons anymore! Hmm I wonder why.
In my personal opinion Calloway should replace the entire set especially since they are still under warranty until 3/2023.
Will never purchase Calloway irons again. FYI buyer beware!

They have inept, uncaring customer service. They are in the top 3 worst companies I've ever dealt with in my life. Initially, they wrote to me and said that I could replace a faulty bag that injured my hand. I never talked about suing them from my hand injury or the fact that the handle came apart while I was shifting weight in the bag and caused an injury to my thumb and forefinger and drew blood from the scrape I got from their cheap screw which cut up my right hand which was protruding after the handle broke during use. I went to the emergency room over this and my sushi went bad (which I had stopped to get right before this happened). But I didn't say a word about that other than I got injured. And they asked me no questions and could not have possibly cared any less. The guy sent me a link and told me I could choose anything at the link. I did so, and was promptly told I couldn't get what I wanted because it was "too big" and mine was smaller. When I told the rep he was the one who told me I could choose anything, he had no response. I was stunned and then asked for a higher tier of customer service. He gave me a customer service phone number happy to get rid of me. Couldn't care less. I wrote to the President and he seemed to not care at all and said "we failed you". Okay. You failed me. So you admitting you failed (miserably, I might add), makes you okay and I'm left with nothing, am injured and annoyed. I also heard from their so-called "customer service manager" who said, "I heard you wanted this bag" and attached a picture to the email. Guess what? It was the wrong luggage and style. There's nothing like the top of the chain also screwing up and does it while saying how much she cares about their failure. CALLAWAY GOLF / OGIO/TS BRANDS can make a bad experience a horrendous experience and turn your aggravation and stress into MASSIVE ANXIETY and FRUSTRATION that a company is this pitifully awful. I was so depressed and angry, I wrote, "I don't even care anymore. You don't have to send me anything". So I let him off the hook. I shouldn't have done that but in that moment I could not deal with them anymore and had had it, because none of them cared about me or my injury or providing even a modicum of "professional customer service". I will never buy anything from this horrible company ever again. I'm so tired of being mistreated by terrible companies but some of them really stand out as disgracefully bad. I'm going to make it my business to tell the world on social media when they really harm me and treat me like garbage. Callaway Golf is one such company. Please don't give them any business. They don't deserve it. They're nothing short of despicable.

Bought a pair of golf shoes at sports direct one shoe cracked,returned to sports direct washington tyne and wear.honrable attitude by sports direct from manager.so decided to contact Callaway golf.they asked if I could return shoes to them.they apologised for the shoes having a problem.and replaced shoes with the latest version of shoes. Exceptional service big thank you Callaway golf will definitely use again.can only give 5 stars should be more👍👍👍👍👍

I bought my wife a pair of Callaway golf shoes. The Cleats have worn down. She could not find a key to change them and contacted Callaway. To her pleasant surprise they sent her a key and a set of cleats without charge.

However when looking at the cleats on the shoes there is no place for a key.

She contacted them with photos of her shoe bottoms.

They replied that the cleats were non - removable!

These shoes are for the winter so are useless with no grip.

Are they serious that once the cleats wear down you throw the shoes away regardless of the condition of the shoes?

Since had further correspondence. They are serious! I have never seen golf shoes you throw away - other than pimpled ones for the summer

I would never recommend Callaway golf to anyone. It takes forever to get your order. It has been almost 3 months since I placed an order, and I’m still waiting for it. This was a birthday gift which then could have been a Father’s Day gift and then an anniversary gift, but it is still not here. Very disappointed and unhappy customer.

Great product - shame about the Customer Service.
Unless you buy the clubs off the shop floor - don't bother.
After a Feb demo day, ordered product (driver + 2 woods). Promised for 3 March. Driver arrived mid April, 3 wood mid May and 7 wood 24 June. Absolute shambles. No -one seems to be able to make any sense of what is going on. Commitments worthless.

Ordered a hybrid that showed “in stock” on May 18. Followed up after my card was charged because the order was still being processed. Was then told a June 5 availability date. Followed up after that date and was told an August 1 availability date. Obviously Callaway has no idea when they can deliver. I asked for a cancellation and refund. This is great advertisement for Taylor Made!

EXCELLENT CUSTOMER SERVICE
I had a faulty pair of golf shoes, I contacted customer services who dealt with my issue promptly and were fantastic throughout the process. A big thank you!
Happy customer!😁

I would not recommend to buy anything from Callaway.com. I put an order in for set of Callaway big Bertha in July 2nd 2021 directly on Callaway.com. The site said it will take 1 to 2 weeks to be delivered. It has been almost three months it has not been delivered. Callaway has changed delivery time three times so far now the site say it will be in November before it’s delivered. The funny things is the charged my credit card right after I put the order in most company will charge right before delivery but Callaway doesn’t. The customer service is one of the worst. So far they have promised me Three times a date and so far it hasn’t happened.

Customer Service at both Callaway preowned and new is horrible to non existent. Nine months ago I purchased three clubs from Callaway preowned 5 days ago my 5 wood shaft broke in the driving range. I called about the warranty and how to ship it back (need a box for the return). I was told it would take 2 weeks to replace the club, I play 2-3 times a week (Fri-Sun). I decided to buy a new club to get it by the weekend. They agreed to refund me for the club once they receive it. Since I need a box I’m waiting for the new club to arrive this week. I immediately orders the club (website said I would get two day shipping for any purchase over $200) . Well it’s five days later and I haven’t received a club, in fact, my order status moved to Backordered which is infuriated since the exact same club is available at several local stores in the area. I’ve called and left messages and sent order feedback, zero response. They did charge my credit card for the club 5 days ago. I DO NOT RECOMMEND either Callaway golf website…it’s sad, I think I will be moving to another brand going forward and will tell my story to everyone I golf with. A little customer service would go a long way.

Hi,

I would 100% not recommend ordering anything from Callaway!

I ordered a set of Callaway Apex Iorns back in May and I am still waiting for them. I understand things take time but I have been unable to get any form of update. I was told 6 weeks from the day I placed my order which was fine but since then nothing which is unacceptable. I work for a BMW Retailer and if I was to treat my customers how Callaway have treated me I wouldn’t have a job!

I have sold my Callaway XR irons on the basis I received my new clubs in the 6 weeks quoted. I have not been able to play golf as I now have no Irons. Paying for a golf membership that I cannot use is also adding to my anger regarding this poor service!

I have been giving a set of Taylormade irons to use by Discount Golf due to the shocking service I have received. However I cannot hit these clubs at all which is a big problem. My golf feels like it’s going backwards and I will not be using these clubs. I played 1 round and it was awful which also made me angry as I have spent a lot of money for my new clubs.

So the question is what is going to be done to sort out this complete shambles??

I hope to hear from someone regarding this shocking experience ASAP but I am not holding my breath!!

Kind regards,

Scott Warman

I would just like to thank Sean at Callaway Golf Europe for the exceptional service I received from him in dealing with a query. Your willingness to be honest and helpful has restored my faith in Callaway.

I like the consistent quality that comes with this brand. The driver feels nice in my hand and I am able to grip it firmly without my hand slipping. I am in love with their products. Their golf clubs last very well and have a good design to them. I even have their golf bag and balls to accessorize with the clubs. The products are more costly than other brands, but you get what you pay for. I would like to see more sales on these items. I feel proud carrying this brand. This brand is very easy to use. The clubs do what they are supposed to do. I love my putter the best. I feel like I am in complete control of the ball when using it

The chrome on the shafts of my 18 month old Callaway Rouge irons started to bubble, peel and then rust appeared. Sent back to Callaway who did not quibble and replaced the shafts FOC. Really pleased as the clubs are the best irons I have ever had.

Prior to lockdown I spent approx £700 on a new Callaway Mavrik Driver and Fairway wood. Big investment in what I believed were quality products. Alas after just the first use I noticed deep scratches to the head of the driver. I accept clubs are to be used but would also expect to withstand reasonable wear and tear. Contacted Callaway who asked I return via the retailer which I did. Have just got club back after lockdown and Callaway refuse to do anything saying 'no fault'. Very very poor service indeed. Bitterly disappointed with the reaction by Callaway. Certainly will not be purchasing this brand again. Will likely stick to Titleist as I have their irons and they have been brilliant and still look good after over 2 years of use

Bought shoes from a Callaway retailer and received exceptional service from Sean Campbell at Callaway Europe HQ when I had a small query.
Cannot speak too highly of the attention received.

If you do like golf like mr. Donald Trump you are really in the right space for that matter anyway. Everything should be done in a very correct way so all will be working fine anyway for the time being. Why else it's really needs to be done there ?

The most amazing customer service you will find in a company ... well trained staff to fitting to finding the best products for the best golf product in the world....Team Callaway for life....go Phil