When you have such an innovative product matched with a team of superior customer service reps ready to assist at your disposal.. that’s simply perfection! That is why the brand & company ‘Air Up’ lev... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I got this bottle and the peach and kola pods, as my 71 year old mother only drinks coca cola and decaf coffee. She has a few health conditions and thought it would help her drink water by using the k... See more
Company replied
Amazing customer service, my daughter accidentally twisted the lid on hers wrong and it got stuck, and they replaced it for free. I dealt with Alex who was very polite and helpful, and the bottle itse... See more
Company replied
I ordered 3 straws a discovery pack and a candy pack it was very very disapointing . The flavours werent working and for some reason the left the worst bitter flavour in my mouth honestly just... See more
Company replied
Company details
Written by the company
air up is the world's first drinking system that can flavor water only by adding a scent. The founders want to reduce the excessive consumption of sugar in the form of soft drinks and at the same time save plastic and CO2. air up was founded in 2019 and is headquartered in the heart of Munich. The starter sets and fragrance pods are available at www.air-up.com.
Contact info
Germany
- shop.air-up.com
4.4
Excellent
34K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I absolutely love my Air Up water…
I absolutely love my Air Up water bottle! At first, I was a bit skeptical, but after trying it, I was genuinely impressed. The scent pods really make drinking plain water much more enjoyable, and I’ve been drinking a lot more water since I got it. There are so many great flavors to choose from, and they all make hydration feel fun and refreshing.
The bottle itself is high quality, stylish, comfortable to use, and completely leak-proof. I take it with me everywhere—whether I’m at work, at the gym, or out for a walk.
I’m so happy with my Air Up bottle that I’m already thinking about buying another one in a different color. I highly recommend it to anyone who wants to drink more water in a fun and innovative way. It’s definitely worth it!
11 July 2026
Unprompted review
Reply from air up
Hey there! Thanks a ton for your awesome review of your air up® water bottle 🎉 We’re stoked to hear you're hydrating like a champ with those fun flavors 😎 Get ready to make hydration your new favorite hobby!
I like the bottle
I like the bottle, although I had to teach myself how to drink from it to truly experience the flavour pod. For the bottle it self I think it is a little bit on the pricey side.
11 July 2026
Unprompted review
Reply from air up
Hey there! Thanks a ton for your review! We totally get that mastering the art of sipping from our air up® bottle can be a bit of a vibe 😄 but once you do, it’s a flavor explosion! As for the price, we promise it’s worth every sip of that deliciousness 🌈✨.
A great product and a great customer…
A great product and a great customer support service
10 July 2026
Unprompted review
Reply from air up
Hey there! Thanks a million for your awesome review 🙌 We’re stoked you love our product and customer support like we do 🎉 Keep sipping and smiling with air up®! 😄
Reply from air up
Hey there! Thanks a million for your review, we’re vibin' with your excitement 🎉 Theeeeeeeeeeeeeeeeeee best thing ever? That's our goal and we’re here for it 🙌 Keep enjoying your air up® experience!
The bottle is a amazing quality and my…
The bottle is a amazing quality and my son loves it and offers amazing favours that go well with the water great birthday gift
19 June 2026
Unprompted review
Reply from air up
Hey there! Thanks a ton for your awesome review 🎉 We’re stoked to hear your son loves the air up® bottle and the flavours are a hit 😄
Excellent experience from ordering to…
Excellent experience from ordering to delivery right on time. thank you .
1 July 2026
Unprompted review
Reply from air up
Hey there! Thanks a ton for your awesome review 😊 We’re thrilled you had a smooth ride from ordering to delivery 🧡
LOVE
LOVE . I have never drank so much water!
I was very lacking in my water intake, but Air Up has changed that completely, im never without it, it blows my mind how it works but it does....
10 July 2026
Unprompted review
Reply from air up
Hey there! Thanks a million for your awesome review! 🌊 We're stoked to hear that air up® has transformed your hydration game ❤️
Cool idea!
I drink too much fizzy pop, when the advert came up for these I was right on it! The designs are cute and with a wearable strap I've taken to carrying water with me whilst enjoying a flavour. Order came pretty quickly too
8 July 2026
Unprompted review
Reply from air up
Hey there! Thanks a ton for your awesome review 🎉 We’re so glad you’re loving the cute designs and flavorful hydration vibes with air up® 😍 Keep rocking that water game while keeping fizzy pop in check!
Worth the money makes kids drink more…
Worth the money makes kids drink more definitely recommend.
8 July 2026
Unprompted review
Reply from air up
Hey there! Thanks a ton for your awesome review 😄 We're pumped to hear that our air up® is getting the kids to drink more—hydration squad goals 💧 Keep spreading the joy and cheers to more refreshing sips! 🎉
IMPRESSED BY THE SPEED
I was impressed with the speed of delivery from the time of purchase to the time it arrived at my door
This was a present for my granddaughter. I cannot really comment too much on this product as I had never heard of it before as the link was sent to me to get for my granddaughter as explained.
9 July 2026
Unprompted review
Reply from air up
Hey there! Thanks a ton for your review 🎉 We hope your granddaughter loves her gift and that it brings her all the joy in the world! 😊
Best water bottle I’ve bought in a long…
Best water bottle I’ve bought in a long time. I bought the one off Amazon for $50. I was kind of nervous when I got it but now I’ve got it. It’s really nice. It’s pretty much like a Stanley and why it’s better than an all bottle because I didn’t buy a metal one. I bought the plastic one with the strap and it’s like a nice light see-through blue and it came with a four pack of pods and it’s the GEN two with the cap that opens up really nice and as soon as I put a pot on and take a sip it specifically it was a pink and orange mango is looking pod, but it taste amazing. Five stars.
8 July 2026
Unprompted review
Reply from air up
Thanks a ton for your awesome review! 🌊 We're stoked to hear you’re vibing with your new air up® bottle and that mango pod is giving you life! Keep sipping and enjoying that light see-through blue goodness! 💙
Overall review
The flavours are fantastic. The 1200ml cups are light weight.
The only downside I found was the straw is too thick at the top and very hard to suck water up. Especially with a breathing condition.( Could try making the tip only of mouth piece narrower) Otherwise worth every penny x
4 July 2026
Unprompted review
Reply from air up
Hey there! Thanks a ton for your review, we’re stoked you’re loving the flavours and the light weight of our cups 😄 We’ll take your suggestion to heart and see if we can make sipping a breeze for everyone 🌈
Love these
Speed of delivery when I order. I’m enjoying my AirUp - received the bottle for my birthday & have since bought the tumbler too - both great. Was dubious at first but I’m now drinking 3 bottles a day with no problem. Struggled to drink enough water before. Flavours/scent only seems to last 4 bottles though, wish it lasted longer.
Would be very helpful to have instructions for cleaning included rather than having to look on line.
24 June 2026
Unprompted review
Reply from air up
Hey there! Thanks a ton for your awesome review! 🎉 We're thrilled to hear that you're chugging down 3 bottles a day with your air up® goodies—talk about hydration goals! 💧 We'll definitely take your feedback on cleaning instructions into account because we want you to keep enjoying those flavors for even longer. 😄
I have used air up for the last couple…
I have used air up for the last couple of years as their Kola flavor helps me not drink fizzy and drink more water. However I dipped my toes into trying new flavors. I loved the blue raspberry, the peach iced tea and Kola the best.
My new purchase was bottle with strap as I can use it when go out when dont have a bag big enough for water bottle :) they also sent me the new flavor dragon fruit lychee, game changer for the summer. They have also sent me the wellness pack which I’m yet to try but sound so good.
8 July 2026
Unprompted review
Reply from air up
Hey there! Thanks a bunch for your awesome review 😄 We're stoked to hear that our flavors are helping you stay hydrated and that you're diving into new ones like a flavor explorer 🥤 The dragon fruit lychee sounds like a summer vibe we all need, and we can't wait for you to try the wellness pack too! 🌟
Very good product and delivery service.
Very good product and delivery service.
8 July 2026
Unprompted review
Reply from air up
Hey there! Thanks a ton for your awesome review 😊 We're thrilled to hear you love our product and delivery service because we aim to make hydration a vibe 🚀 Keep sipping and stay fabulous with air up®! ✌️
Just very efficient process
Just very efficient process. Deliver on time and as promised.
7 July 2026
Unprompted review
Reply from air up
Hey there! Thanks a ton for your awesome review, we’re thrilled to hear you found our process super efficient 😄
Makes me drink more water for sure 👌🏼
Makes me drink more water for sure 👌🏼
8 July 2026
Unprompted review
Reply from air up
Hey there! Thanks a ton for your awesome review, we’re so glad to hear that air up® is keeping you hydrated 💧
Reply from air up
Hey there! Thanks a million for your awesome review 😊 We're stoked to hear your grandson is loving his air up® and staying hydrated like a champ 💧 Keep that water game strong and let the flavor flow! 🎉
Brilliant
Fast and reliable delivery service easy to order and great product
30 June 2026
Unprompted review
Reply from air up
Thanks a ton for your awesome review 🎉 We’re thrilled you found our delivery service fast and our product great because who doesn’t love easy ordering and good vibes 🙌
Soon as I set my eyes on the straw I…
Soon as I set my eyes on the straw I immediately wrapped it back up and set for a return. I do not agree with the system where there is a hole in the straw. I don’t feel the information on the website is fully accurate and is slightly misleading. I’m looking forward to my refund and will not be making another purchase
4 July 2026
Unprompted review
Reply from air up
We totally understand your frustration with the straw and the information on our website. 😔 We were unable to locate your order details with the information provided, but we'd love to offer additional assistance to help improve your experience. Please use the link below to connect with our support team directly: https://shop.air-up.com/chat
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.