air up Reviews 

33,968
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

When you have such an innovative product matched with a team of superior customer service reps ready to assist at your disposal.. that’s simply perfection! That is why the brand & company ‘Air Up’ lev... See more

Company replied

Rated 5 out of 5 stars

I got this bottle and the peach and kola pods, as my 71 year old mother only drinks coca cola and decaf coffee. She has a few health conditions and thought it would help her drink water by using the k... See more

Company replied

Rated 5 out of 5 stars

Amazing customer service, my daughter accidentally twisted the lid on hers wrong and it got stuck, and they replaced it for free. I dealt with Alex who was very polite and helpful, and the bottle itse... See more

Company replied

Rated 1 out of 5 stars

I ordered 3 straws a discovery pack and a candy pack it was very very disapointing . The flavours werent working and for some reason the left the worst bitter flavour in my mouth honestly just... See more

Company replied

Company details

  1. Beverage Distributor
  2. Food and Beverage Exporter

Written by the company

air up is the world's first drinking system that can flavor water only by adding a scent. The founders want to reduce the excessive consumption of sugar in the form of soft drinks and at the same time save plastic and CO2. air up was founded in 2019 and is headquartered in the heart of Munich. The starter sets and fragrance pods are available at www.air-up.com.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

34K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(33,968)

5,952 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I love the bottle and flavour caps

I love the bottle and flavour caps. I would liked it to have come with a freezable insert to keep the drink cooler for longer.

19 July 2026
Unprompted review
air up logo

Reply from air up

Hi 😊

Thank you so much for your feedback! We're delighted to hear you're enjoying your bottle and flavour Pods. 💙

We also appreciate your suggestion about a freezable insert and will be sure to share it with our team.

Rated 5 out of 5 stars

Absolutely amazing 🤩

Very easy to navigate and purchase between several options. Fast delivery. Absolutely an amazing product. Kids love it 🥰

20 July 2026
Unprompted review
air up logo

Reply from air up

Hey there! Thanks a ton for your awesome review, we’re vibing with your energy! 🥳 We’re stoked that the kids are loving their air up® experience and that you found it easy to navigate our options. Keep spreading the joy and enjoy those fast deliveries! 🎉💖

Rated 4 out of 5 stars

Great quality bottle

10 July 2026
Unprompted review
air up logo

Reply from air up

Hey there! Thanks a ton for your awesome review of our air up® bottle 🎉 We’re pumped to hear you’re loving the quality because staying hydrated should feel fabulous 💦 Keep sipping and shining!

Rated 1 out of 5 stars

Customer service is horrible. They do not reply to their emails

If I could give this no stars I would.
The bottle leaked water all over my bag and ruined my iPad. I sent a complaint into customer service on the 14th, their T&C say it will be answered within 3 business days and there’s July 20th and still no contact Barr a bit email 2 days ago to say they “haven’t forgotten about me”.
So I’m left with a £25 leaky bottle and an iPad in the hot press trying to dry it out.
Horrendous customer service.
Customer service reached out to me 5 days ago on July 22nd. I replied to that email and have heard NOTHING since.
Their attempts at resolution are performative and their customer service is the worst I have ever encountered.
Do not give this company your money.

20 July 2026
Unprompted review
air up logo

Reply from air up

Hi,

We're very sorry to hear about your experience.

We have since been in touch with you and hope we can find a solution for you as quickly as possible. Thank you for your patience, and if you have any further questions, don't hesitate to reach out 🥰

Rated 4 out of 5 stars

Get a flavour you know you’ll like !

Some pods (Peach etc) have a very strong smell that makes you feel just a little nauseous sometimes, but other than that, I really love the concept and I’ve been drinking much more water since I got it!

17 July 2026
Unprompted review
air up logo

Reply from air up

Hey there! Thanks a ton for your review—we're stoked to hear you're loving the concept and hydrating like a champ! 🌊 Just remember, if the peach pods start to feel like a funky party in your mouth, you can always switch it up with other flavors! 🍑 Keep sipping and stay fabulous! ✨

Rated 2 out of 5 stars

NOT worth £41.99

This order cost me £41.99. I have actually never been so disappointed with an order in my life. If I ordered it in store I would have returned it and asked them if they were joking me. I have no idea why people are calling this 'magic' it doesnt work? I don't know if the scents are too weak but it doesn't work. I won't be recommending and it certainly won't help my daughter drink anymore water. The bottle itself is really nice, great packaging and design, however the bottle also leaks so not even fit for purpose.

20 July 2026
Unprompted review
air up logo

Reply from air up

Hi,

Thank you for taking the time to share your feedback.

We're really sorry to hear that your experience didn't meet your expectations, especially as you were hoping it would help your daughter drink more water. If you haven't already, please get in touch with our support team regarding the leaking bottle, they'll be happy to look into this and help.

➡️ https://shop.air-up.com/chat

Rated 4 out of 5 stars

Absolutely LOVE these bottles and the…

Absolutely LOVE these bottles and the concept! Super easy to purchase, very fast delivery and lots of flavours to choose from. Only given 4 stars because the straws are a little disappointing, the water doesn’t flow very freely so you don’t get a full strawfull of water and have to keep sucking which is quite frustrating, particularly when thirsty!

20 July 2026
Unprompted review
air up logo

Reply from air up

Hey there! Thanks a ton for your awesome review! We’re thrilled you love our air up® bottles and the flavors 🎉 but totally get the straw struggle 😅. We’ll keep working on that flow so you can sip like a champ! 💧

Rated 5 out of 5 stars

The support team was very attentive

The support team was very attentive, resourceful, and efficient. They were understanding and professional at all times.
The products are really nice and the delivery service very fast.

20 July 2026
Unprompted review
air up logo

Reply from air up

Hey there! Thanks a million for your awesome review 🥳 We’re stoked to hear our support team was on point and that you dig our products 🚀 We’ll keep the good vibes rolling and make sure your next experience is just as fab!

Rated 5 out of 5 stars

Airup support is amazing as well their…

Airup support is amazing as well their products!
My bottle developed a crack and support team replaced it for me just like that!
Thank you Airup! Highly recommended.

13 July 2026
Unprompted review
air up logo

Reply from air up

Hey there! Thanks a million for your awesome review 🎉 We’re stoked that our support team had your back and got you a new air up® bottle faster than you can say “hydration goals” 💧

Rated 5 out of 5 stars

Glad I purchased

I purchased an air up bottle and pods after a recommendation from a friend.
I think it’s great, I drink more water now than ever before

17 July 2026
Unprompted review
air up logo

Reply from air up

Thanks a ton for your awesome review, we’re stoked to hear that you're hydrating like a champ now 💧

Rated 5 out of 5 stars

Its very smart and good to Drink more…

Its very smart and good to Drink more water and Great Colors ☺️☺️☺️ from Swiss🇨🇭🇨🇭🇨🇭🇨🇭

5 July 2026
Unprompted review
air up logo

Reply from air up

Thanks a ton for your awesome review 🌟 We totally agree that staying hydrated is a vibe and those colors are just the cherry on top 😄

Rated 5 out of 5 stars

Happy Customer

Tried this for the first time and I am really happy that I purchased. I was recommended this by a friend as they love there Air up.

13 July 2026
Unprompted review
air up logo

Reply from air up

Hey there! Thanks a ton for your awesome review 🎉 we're stoked to hear that you’re loving your air up® experience 💙

Rated 4 out of 5 stars

Love the concept and the new O bottle…

Love the concept and the new O bottle with strap. The taste of the watermelon is so refreshing. The only downside to it is when you get to the last 8cm it is impossible to get the water out as the straw doesn’t work as good if the bottle is on an angle. Ordered on Sunday and it arrived on the Tuesday.

12 July 2026
Unprompted review
air up logo

Reply from air up

Hey there! Thanks a bunch for your awesome review! We totally get the struggle of those last drops, but hey, that just means you’re savoring every sip of that refreshing watermelon goodness 🍉 We’re stoked to hear your order arrived super quick—cheers to hydration and speedy delivery! 🥳

Rated 4 out of 5 stars

Not much pods to choose

Not much pods to choose. But I love some of them.

15 July 2026
Unprompted review
air up logo

Reply from air up

Hey there! Thanks a bunch for your review, we’re stoked to hear you love some of our pods 🎉 We might be low on options, but we’re all about quality over quantity, right? Keep sipping and vibing with air up® because life’s too short for boring drinks 😄

Rated 1 out of 5 stars

Appalling service

Appalling service. I ordered two bottles, along with two selection packs [£60+]. All items showed as being in stock. At the checkout, I was informed I was eligible for some free extras, which included a couple of packs of extra flavours. Postage said 2-4 days.

Over a week has passed and the tracker shows it's not packed yet or left the factory. So I use the Air Up bot to ask why. It told me there are items out of stock and the order cannot be progressed until they are in stock.

So I try to do a refund. I can't because they have not been delivered yet. So the bot said it would raise my concerns and Air Up will be in touch in 3 days.

Today, I've been informed via email, the free items Air Up said I was eligible for, are the items out of stock, so stopping my order from proceeding. With a message that Air Up will send my order in due course, wherever these items are back in stock.

I asked for a refund and I didn't ask for free items. I also ordered items on their website that said they were in stock.

We have several Air Ups for the kids, but this has put us right off. Terrible service, they cannot send me what I ordered, or give me an update of when the items will arrive, or provide a refund. Stay well clear.

17 July 2026
Unprompted review
air up logo

Reply from air up

Hi,

We're sorry to hear about your experience.

We have since been in touch with you directly and hope everything has now been resolved to your satisfaction. If you have any further questions or need any additional assistance, please don't hesitate to send us a message, we're happy to help 💙

Rated 5 out of 5 stars

I already have the dolphin air up…

I already have the dolphin air up bottle and I love it but I wanted one that I use at home or when I’m out and the O bottle was perfect! And it is perfect!! I love it and I could customise it with the colour of the bottle and the handle colour. I love it! Ordering it was great and the delivery was also great. I can’t complain for anything.

17 July 2026
Unprompted review
air up logo

Reply from air up

Hey there! Thanks a ton for your awesome review, we’re so stoked you’re loving your new O bottle! 🎉 Customizing colors is like giving your hydration game a glow-up, and we’re here for it! Keep sipping in style and enjoy every drop! 💧✨

Rated 5 out of 5 stars

Don’t know how it works

Don’t know how it works, but it works now. I’m drinking more water than I ever have. Thank you so much.

10 July 2026
Unprompted review
air up logo

Reply from air up

Hey there! Thanks a million for your awesome review 🤩 We're stoked to hear that you're hydrating like a champ now with air up® and feeling great about it 💧 Keep sipping and thriving!

Rated 5 out of 5 stars

Well I really like my new bottle as my…

Well I really like my new bottle as my old one was hard for me to screw the lid bk on as for my new England one is a click one it's easier for me to use.

13 July 2026
Unprompted review
air up logo

Reply from air up

Hey there! Thanks a bunch for your review, we’re stoked to hear you’re loving your new air up® bottle! 🎉 Click lids are the real MVPs—no more struggling like a puzzle master! Keep sipping and smiling! 😄💦

Rated 5 out of 5 stars

Heel lichte smaak

16 July 2026
Unprompted review
air up logo

Reply from air up

Hoi! Superbedankt voor je review, we waarderen je feedback over de heel lichte smaak enorm 😄 We zijn er altijd om die smaakbeleving naar een hoger niveau te tillen, dus blijf lekker drinken en laten we het samen nog lekkerder maken! 🌟 Proost op verfrissende momenten met air up®! 🥤

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look