Still waiting for my refund. Every email I receive states the same, "WE ARE STILL INVESTIGATING..." I hope nobody else buys their knockoff, counterfeit watches. Nothing but problems, and their pho... See more
Company replied
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See what reviewers are saying
I am conflicted about TIMEPIECE. The delivery process took longer than anticipated, but the watch itself is good and seems sturdy. Eventually, although slowly, customer service assisted. If you're not... See more
Company replied
I was a bit unsure at first, but the watch arrived just as shown and in perfect condition. Packaging was solid and delivery didn’t take long. Customer support also replied quickly when I had a small q... See more
Company replied
I ordered this watch over two months ago. Still have not received it. When I wrote to complain they sent me a fedex tracking number and said it had been delivered. When I opened that tracking numbe... See more
Company replied
Company details
Written by the company
Welcome to Timepiece — Where Luxury Meets Value At Timepiece, we believe that owning a luxury watch should be a timeless experience — accessible, authentic, and unforgettable. As a premier online destination for luxury timepieces, we proudly offer an exceptional selection of iconic brands including TAG Heuer, Tissot, Gucci, Versace, Movado, Burberry, and many more. Our collection is carefully curated to bring you the perfect blend of sophistication, craftsmanship, and style — whether you're shopping for a bold statement piece, a refined everyday watch, or a meaningful gift. Each timepiece we sell is 100% authentic, brand new, and comes with the original packaging and manuals. We make your experience seamless with free shipping on all orders, no hidden fees, and smooth customs clearance. With a reputation for reliability and outstanding customer service, Timepiece has become a trusted name for watch enthusiasts around the world. What sets us apart? It’s simple: luxury at beatable prices. We work hard to secure the best deals, so you don’t have to compromise between elegance and value. Discover the Timepiece difference — timeless luxury, unbeatable value, and service you can trust.
Contact info
4030 8 Street Southeast, L4W 5A6, Calgary, Canada
- +1 (833) 593-2031
- support@shop-timepiece.com
- shop-timepiece.com
2.8
Average
25 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from TIMEPIECE
We’re sorry to hear about your experience and take concerns regarding authenticity very seriously. This is not the experience we aim to provide.
Please contact our support team at support@shop-timepiece.com
with your order details so we can investigate this matter thoroughly and assist you further. We are committed to resolving your concern.
– The Shop Timepiece Team
Still waiting for my refund
Still waiting for my refund. Every email I receive states the same, "WE ARE STILL INVESTIGATING..." I hope nobody else buys their knockoff, counterfeit watches. Nothing but problems, and their phone number listed doesn't work wither.
8 April 2026
Unprompted review
Reply from TIMEPIECE
We’re sorry to hear that your refund has still not been completed and we understand how frustrating this ongoing situation must be. We sincerely apologize for the delay and the inconvenience caused.
Please know that your case is still under active review, and our team is continuing to follow up internally in order to reach a resolution as soon as possible. We also apologize if you were unable to reach us by phone.
Kindly contact us directly at support@shop-timepiece.com
with your order details so we can internally escalate your case and help speed up the refund review process.
Thank you for your patience.
– The Shop Timepiece Team
I am conflicted about TIMEPIECE
I am conflicted about TIMEPIECE. The delivery process took longer than anticipated, but the watch itself is good and seems sturdy. Eventually, although slowly, customer service assisted. If you're not in a rush, it's a good choice.
19 March 2026
Unprompted review
Reply from TIMEPIECE
Thank you for your honest and balanced feedback. We’re glad to hear that you’re happy with the quality and sturdiness of the watch, and we appreciate your patience throughout the delivery process.
We also value your comments regarding the shipping time and service speed, as they help us continue improving the overall customer experience. Thank you again for your support and understanding.
– The Shop Timepiece Team
The Watch is substantially different…
The Watch is substantially different from the online pictures. It’s a dull dark blue almost a grey. Online it’s bright blue. Not close to the real product. I won’t ever buy again
10 February 2026
Unprompted review
Reply from TIMEPIECE
Reply from Shop Timepiece:
We’re sorry to hear that the watch did not meet your expectations. Sometimes the appearance of colors can vary slightly due to lighting conditions, screen settings, or product photography, but we understand how disappointing it can be if the item looks different than expected.
Please contact our support team at support@shop-timepiece.com
with your order details and photos of the watch so we can review the situation and assist you further. We value your feedback and would like the opportunity to make this right.
– The Shop Timepiece Team
Reply from TIMEPIECE
We’re sorry to hear that you haven’t received your order. Please contact our support team at support@shop-timepiece.com
with your order number and details so we can investigate the shipment status and assist you as quickly as possible. We’re here to help resolve the issue.
– The Shop Timepiece Team
I bought a watch here and it matched…
I bought a watch here and it matched the online description perfectly and I have been enjoying wearing it regularly.
6 January 2026
Unprompted review
Reply from TIMEPIECE
Thank you for your feedback! We’re delighted to hear that your watch matched the online description perfectly and that you’ve been enjoying wearing it regularly. We truly appreciate your trust and support.
– The Shop Timepiece Team
This was an easy order and the watch…
This was an easy order and the watch arrived safely at my door the delivery was decent and I am happy with the quality I got.
24 January 2026
Unprompted review
Reply from TIMEPIECE
Thank you for your feedback! We’re delighted to hear that ordering was easy, your watch arrived safely, and that you’re happy with the quality. We truly appreciate your support and hope you enjoy your timepiece.
– The Shop Timepiece Team
Potential buyers should think twice…
Potential buyers should think twice before ordering from TIMEPIECE. The brand’s reviews look highly questionable, with many appearing copied, exaggerated, and unnaturally positive clear signs of possible fake or paid reviews. Most feedback lacks verified purchase tags, real photos, or credible customer details.
This kind of review manipulation can easily deceive customers into buying low quality or misrepresented products. Do not rely on reviews displayed on their own website alone. Research independent sources carefully to avoid being scammed or wasting your money.
28 January 2026
Unprompted review
Reply from TIMEPIECE
We’re sorry to read your concerns and take feedback like this very seriously. Transparency and customer trust are extremely important to us, and we stand behind the authenticity of our products and the experiences of our customers.
We encourage you to contact our support team directly with any specific order details so we can review your case properly and address any issues you may have encountered. Our team is always ready to assist and work toward a fair resolution.
– The Shop Timepiece Team
I had a smooth experience from browsing…
I had a smooth experience from browsing to checkout and the watch was delivered in good condition looking just like the photos.
4 June 2025
Unprompted review
Reply from TIMEPIECE
Thank you for your feedback! We’re delighted to hear that your experience was smooth from browsing to checkout and that your watch arrived in great condition, just as shown in the photos. We truly appreciate your trust and support.
– The Shop Timepiece Team
The watch I got was stylish and feels…
The watch I got was stylish and feels solid on my wrist and the overall ordering process was simple and easy to follow.
19 September 2025
Unprompted review
Reply from TIMEPIECE
Thank you for your kind feedback! We’re delighted to hear that you found your watch stylish, comfortable, and that the ordering process was simple and easy to follow. We truly appreciate your trust and support.
– The Shop Timepiece Team
I was a bit unsure at first
I was a bit unsure at first, but the watch arrived just as shown and in perfect condition. Packaging was solid and delivery didn’t take long. Customer support also replied quickly when I had a small question. Overall, smooth experience and I’d shop here again.
22 January 2025
Unprompted review
Reply from TIMEPIECE
Thank you for sharing your experience! We’re glad we could put your initial concerns at ease and that your watch arrived in perfect condition, just as shown. It’s great to hear that the packaging, delivery time, and quick customer support all contributed to a smooth experience. We truly appreciate your trust and look forward to serving you again.
– The Shop Timepiece Team
Reply from TIMEPIECE
We’re sorry to hear about your experience and understand how concerning this must feel. Please contact our support team at support@shop-timepiece.com
with your order details so we can review what happened and assist you as quickly as possible.
We take all concerns seriously and are committed to resolving this matter fairly and transparently.
– The Shop Timepiece Team
I strongly advise against buying from…
I strongly advise against buying from this company.On November 11, 2025, I purchased a Diesel men's watch for over CAD $350, but on November 26, 2025, I received a Michael Kors women's watch worth less than CAD $100.After reporting the wrong shipment on November 27, I was told that my original purchase had been sent and that I should receive it within the next few hours. I repeatedly asked for a valid tracking number, which I never received.On December 10, I filed a complaint with my credit card company, only to be told on December 13, 2025, that my watch had supposedly arrived on December 5 with a tracking number indicating the package was delivered… but I never received it.They apologized and claimed the watch was at a neighbor’s house, even though I have a P.O. box.Do not buy from this company if you don’t want to lose your money.
11 November 2025
Unprompted review
Reply from TIMEPIECE
We’re very sorry to hear about your experience and understand how upsetting this situation must be. Receiving the wrong item and the confusion around tracking is not the experience we aim to provide. We appreciate you outlining the details, as this helps us investigate the matter thoroughly.
Please contact our support team at support@shop-timepiece.com
with your order information so we can review what occurred and assist you further. We take issues like this seriously and will do our best to help resolve them.
– The Shop Timepiece Team
I ordered this watch over two months…
I ordered this watch over two months ago. Still have not received it. When I wrote to complain they sent me a fedex tracking number and said it had been delivered. When I opened that tracking number with FedEx, the last update was “label created“ which means the watch never left their facility! I’m still waiting.
17 December 2025
Unprompted review
Reply from TIMEPIECE
We’re genuinely sorry to hear about your experience and understand how frustrating this situation must be, especially given the time that has passed.
Please note that a “label created” status means the shipment was registered with the courier but has not yet been scanned into transit. This can sometimes occur due to delays between dispatch scheduling and courier pickup, but we fully appreciate that this is not acceptable from your perspective.
Our support team is actively investigating this matter with FedEx to determine exactly what happened and to ensure a proper resolution for you as quickly as possible. We kindly ask you to contact us directly at support@shop-timepiece.com
Thank you for your patience, and we assure you this will be taken seriously.
– The Shop Timepiece Team
The watch looks great
The watch looks great. It isn't big so it's not conspicuous and it perfectly fulfills its role as an elegant accessory. Great color scheme. Thanks 🙏
2 December 2025
Unprompted review
Reply from TIMEPIECE
Hi Michal Flis,
We’re sorry to hear about your experience and take concerns like this very seriously. We can assure you that we never provide fake tracking numbers or false order updates. Tracking delays or courier system errors can sometimes create confusion, but we’re here to make sure you receive accurate information about your order.
Please contact our support team at support@shop-timepiece.com
, and we’ll do our best to investigate and assist you further. – The Shop Timepiece Team
A month and a half later are you…
A month and a half later are you kidding me? The watch is fine but the band is very cheap looking and lite weight. Not sure of authenticity as the serial number is not matching up. Oh well live and learn.
23 November 2025
Unprompted review
Reply from TIMEPIECE
Hi J Goldthorpe,
We’re truly sorry to hear about the concerns you’ve had with your order. The extended delivery time and uncertainty regarding the watch’s authenticity are absolutely not the experience we want for our customers. We take matters like serial verification and product quality very seriously, and we’d like to look into this for you right away.
Please contact our support team at support@shop-timepiece.com
, and we’ll do our best to investigate and assist you further.
– The Shop Timepiece Team
Where Is My Watch?
Purchased a watch on 10/31 and as of today 11/12, Fed Ex doesn't have my package or any updates. I'm starting to get worried!
11/14 Edit- Wrote customer service with NO response in two days. Still no tracking! Time to cancel credit card payment!
11 November 2025
Unprompted review
Reply from TIMEPIECE
Hi Ed,
We’re very sorry for the delay and understand your concern. This is certainly not the experience we want for our customers. Sometimes tracking updates can be delayed on the courier’s side, but we want to ensure your order reaches you safely.
Please contact our support team at support@shop-timepiece.com and we’ll do our best to investigate and assist you further.
– The Shop Timepiece Team
The order got stock in customs
The order got stock in customs, for the inconvenience they provide a small discount and resent the watch. Their communication was good, the watch is great. I would buy from them again.
1 November 2025
Unprompted review
Reply from TIMEPIECE
We’re glad everything worked out and that you’re happy with your watch. Thank you for your patience and kind words we look forward to serving you again.
– The Shop Timepiece Team
total incompetence
Shop-Timepiece had me tracking the wrong package with the wrong courier service. Once that was settled, they have eMile for a courier service-which was a disaster. Inaccurate tracking updates, failed attempts because they thought my residence was a business. Impossible customer service, cookie-cutter responses. NEVER AGAIN.
11 October 2025
Unprompted review
Reply from TIMEPIECE
Hi Nicholas Turner,
We’re very sorry to hear about your frustrating experience. We completely understand how disappointing it must have been to deal with incorrect tracking details and courier-related issues. This is not the standard of service we strive to maintain at Shop Timepiece. Please know that your feedback has been shared with our logistics partners to help improve future deliveries.
Please contact our support team at support@shop-timepiece.com and we’ll do our best to assist you further.
– The Shop Timepiece Team
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