Swiitch Reviews 4,519

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 840 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the outstanding customer service, appreciating the personalized and understanding approach. The service provided is frequently described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, often mentioning that communication was clear, prompt, and kept them well-informed throughout the process.

What people talk about most

Staff

Reviewers consistently mention positive feedback about staff, highlighting their helpfulness, efficiency, and... See more

Service

Customers had positive experiences with service. Many reviewers praised the professionalism, efficiency, and... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

Response time

Users describe positive interactions with response times. Customers consistently praise the quick and... See more

User experience

Consumers find the user experience to be positive, with many describing it as straightforward, smooth, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Big thanks to Swiitch for making our house purchase glitch free in record time ! We were under pressure to move quickly and Alex White, our dedicated contact offered us regular updates and a hassle... See more

Company replied

Rated 5 out of 5 stars

I have just exchanged and my point of contact at Swiitch was Joy and Daniel. I wanted to say from the first to last email Joy and Daniel have been super helpful, patient and consistently replie... See more

Company replied

Rated 5 out of 5 stars

SWIITCH were recommended to me by the estate agents, LHB. ... and working together they made the process of selling my property an amazing experience. My handler, Meg Axisa, was so helpful over the... See more

Company replied

Rated 5 out of 5 stars

Overall, a good experience. We recently bought our first house, and Switch assisted us with the conveyancing. The whole process was very smooth and straightforward. Anjina Joseph, our point of contact... See more

Company replied


Company details

  1. Law Firm
  2. Conveyancer
  3. Lawyer
  4. Real Estate Attorney

About Swiitch

Written by the company

Swiitch is the new name for Shoosmiths’ conveyancing services.

About us

We recognise that every client is unique, and every conveyancing transaction is different. Whether you are taking your first steps on the property ladder, buying your dream home, upsizing, downsizing, selling or re-mortgaging, we are here to make the legal side of the conveyancing process as quick, efficient and as hassle-free as possible.

Award winning

We won National Conveyancing Firm of the Year and Residential Property Team of the Year at the British Conveyancing Awards 2023.

Client service

We strive to provide exceptional client service by being:

• Easy to communicate with: direct dial phone numbers give you straightforward access to us and we offer advice in plain English, taking time to explain the conveyancing process to you

• Approachable: we are open seven days a week and weekday evenings for your convenience

• Personal: you will have a dedicated Conveyancer and assistant, who will be your first point of contact

• Transparent: we offer fixed fees wherever possible, only requiring payment on successful completion of a transaction

• Secure: we provide secure, online access to view progress in your transaction, and you can transfer documents and information quickly, easily and safely.

Free quote

Use the free conveyancing calculator on our website to find out how much your move is likely to cost.

Contact us

Call or email us to discuss your next move

Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Very positive experience - 3 bed house sale

I had a very positive experience with Swiitch. Ayden Shah, who handled the sale of our house, was professional, communicated clearly, and kept me well informed at every stage of the process. The work was handled at a good pace, with steady progress and no unnecessary delays. I felt confident that everything was being managed efficiently and thoroughly. I would confidently recommend.

7 April 2026
Unprompted review
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Reply from Swiitch

Thank you for your review. We’re glad to hear that Ayden managed your sale efficiently, kept you well informed, and maintained steady progress throughout. It’s reassuring to know you felt confident in how your transaction was handled.

Rated 5 out of 5 stars

Great service from Maryam Arif and Oli Haley

We had Maryam Arif and Oli Haley handle buying our first home and they were great. Both were very helpful and attentive, quickly responding to all our queries and keeping us up to date with the process.

Oli’s professionalism should be recognised as he made sure everything went as smooth as it could and we never felt once that we couldn’t contact him for advice. He explained everything clearly and was always happy to go over anything we were not sure about.

Towards completion we were worried about the date being held up by the developers on our seller’s side. Maryam handled the situation very quickly to make sure we were not impacted which we are very grateful for.

Overall we were very happy with the attention and care that both provided and would recommend using their services. Thank you Oli and Maryam.

4 April 2026
Unprompted review
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Reply from Swiitch

Thank you for such detailed feedback. We’re pleased that Maryam and Oli were able to guide you clearly through your first purchase. It’s great to hear that Oli’s explanations and Maryam’s swift action helped keep things on track toward completion.

Rated 5 out of 5 stars

Honestly never experienced such an…

Honestly never experienced such an efficient solicitors to organise the purchase of our house. Exceptional service by Simran Kelai who kept us on track. We never had to chase our solicitors for anything. Would definitely go with them again for our next house sale.

3 April 2026
Unprompted review
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Reply from Swiitch

Thank you for your review. We’re pleased to hear that Simran kept your purchase moving and that you felt fully supported without needing to chase for updates.

Rated 5 out of 5 stars

Great communication with Isha Mistry…

Great communication with Isha Mistry very helpful throughout or journey

2 April 2026
Unprompted review
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Reply from Swiitch

Thank you for your feedback. We’re glad to hear that Isha provided clear communication throughout your transaction and supported you at each stage of the process.

Rated 5 out of 5 stars

Very fast & simple to deal with

Very fast & simple to deal with - Beth - very good.

2 April 2026
Unprompted review
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Reply from Swiitch

Thank you for your review. We’re pleased to hear that Beth made the process straightforward and efficient for you.

Rated 5 out of 5 stars

Swiitch Law

This was the second time Lauren Elliott has dealt with a transaction on our behalf.
As before the service from Lauren and the whole team was excellent. Always responsive and proactive resulting in a very quick and smooth completion.

6 March 2026
Unprompted review
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Reply from Swiitch

Thank you for your continued trust in Swiitch. We’re pleased that Lauren and the team once again provided an excellent service and helped achieve a quick and smooth completion.

Rated 5 out of 5 stars

Top Notch Conveyancers

Vasiliki was excellent, very professional, friendly and extremely helpful. Any queries I had she quickly found the answers.
Vasiliki kept me informed all through the process of buying and selling my bungalows.
I highly recommend Vasiliki Samuels and Swiitch

6 March 2026
Unprompted review
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Reply from Swiitch

Thank you for your review. We’re pleased to hear that Vasiliki provided consistent updates and support throughout both your sale and purchase. It’s good to know her approach made the process clear and manageable for you.

Rated 5 out of 5 stars

Both Abi Atkinson and Kelly Stubbs have…

Both Abi Atkinson and Kelly Stubbs have been the most amazing and patient people to have lead on our house selling and buying.

1 April 2026
Unprompted review
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Reply from Swiitch

Thank you for your feedback. We’re glad to hear that Abi and Kelly supported you with patience and care throughout both your sale and purchase.

Rated 4 out of 5 stars

Professionalism and guidance

Adam Mayer and his colleague Rebecca Cross at Switch Law provided professionalism and effective guidance to ensure the successful sale of my previous property and purchase of our new property, which was grateful.

30 March 2026
Unprompted review
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Reply from Swiitch

Thank you for your review. We’re pleased that Adam and Rebecca provided clear guidance and professional support throughout both your sale and purchase.

Rated 5 out of 5 stars

A Trusted Lawyer

I found the whole process made easy with polite and helpful staff especially with Nicole Edwards. She kept me informed regularly and helped with my transaction of buying a property right until the end.

1 April 2026
Unprompted review
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Reply from Swiitch

Thank you for your review. We’re pleased to hear the process felt straightforward and that Nicole kept you well informed throughout your purchase. We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Liam and Amy were fantastic

Liam and Amy were fantastic. They are highly knowledgeable and extremely speedy and helpful in their responses. Highly recommend!

31 March 2026
Unprompted review
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Reply from Swiitch

Thank you for the recommendation. It’s good to hear that Liam and Amy’s knowledge and responsiveness made a positive difference to your experience.

Rated 5 out of 5 stars

Yas was absolutely brilliant

Yas was absolutely brilliant. Emails were answered really quickly and all stages of my house selling process was turned around super quickly and really professionally. This resulted in a quick completion and made, what is usually a stressful process, much easier.
I would highly recommend Yas and Swiitch and wouldn’t hesitate to use them again.

31 March 2026
Unprompted review
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Reply from Swiitch

Thank you for your feedback. We’re glad Yas was able to support you and keep things moving at pace during your sale.

Rated 5 out of 5 stars

Exceptional Service

Such an easy 5 stars to give. Our experience with Swiitch has been outstanding.

Vasiliki was brilliant: incredibly professional and helpful, really quick to respond to any queries we had and provided absolute clarity about the process every step of the way. Would recommend Vasiliki and SWIITCH to anyone who wants a process they can count on.

30 March 2026
Unprompted review
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Reply from Swiitch

Thank you for taking the time to leave a review. We’re pleased that Vasiliki provided clear guidance and prompt responses throughout your matter.

Rated 5 out of 5 stars

Owen Fitchett has been amazing…

Owen Fitchett has been amazing throughout our long and stressful process. Every hurdle we hit swiitch helped us over with professionalism and empathy.

31 March 2026
Unprompted review
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Reply from Swiitch

Thank you for your comments. It's great to hear that Owen supported you throughout. We appreciate you sharing your experience.

Rated 5 out of 5 stars

Anjina was absolutely amazing and made…

Anjina was absolutely amazing and made our first house purchase go through quickly and efficiently as well as always being on hand to answer any questions or chase anything! We would definitely use swiitch again!

28 March 2026
Unprompted review
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Reply from Swiitch

Thank you for your review. We’re pleased Anjina was able to guide you through your first purchase.

Rated 5 out of 5 stars

The professional way in the way James… worked discussed thing with us always polite and efficient and totally respectful.

The professional way in the way James Gamblen worked with us he was very efficient quick and responded very well to all that was asked by him .

30 March 2026
Unprompted review
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Reply from Swiitch

Thank you for your feedback. We’re pleased to hear that James provided an efficient and responsive service throughout your matter. Your comments are appreciated.

Rated 5 out of 5 stars

I have know Shoosmiths for a number of…

I have know Shoosmiths for a number of years and have always found them to be 100% effective and professional.

I would particularly like to comment Yas Nezirai the
Assistant Paralegal who was my 'point man' for my most recent property sale. He is highly effective in his role and a Credit to Shoosmiths.

I hope that his seniors will take note of my comments with respect to Yas who deserves praise.

27 March 2026
Unprompted review
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Reply from Swiitch

Thank you for your continued trust in Shoosmiths. We’re pleased to hear that Yas provided effective support during your recent sale and lived up to the standard you’ve come to expect. We appreciate you taking the time to highlight his contribution.

Rated 5 out of 5 stars

Daniel Wilkins and Patience Chathyokja…

Daniel Wilkins and Patience Chathyokja were efficient, polite, helpful and professional. Although our property took a while to sell, through no fault of theirs, they were both always available to answer any queries and kept us updated with any progress. I would definitely recommend using them both.

30 March 2026
Unprompted review
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Reply from Swiitch

Thank you for your review. We’re glad Daniel and Patience remained accessible and kept you informed throughout, particularly where the transaction took longer than expected. Your recommendation is appreciated.

Rated 5 out of 5 stars

House Sale

Thanks to Leanne, the sale of our house went through with very few problems despite my wife being in another country.

27 March 2026
Unprompted review
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Reply from Swiitch

Thank you for your feedback. We’re pleased Leanne was able to manage the sale smoothly and accommodate the additional complexity involved. We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

A very special thank you to Swiitch

We were very impressed with the professionalism and helpfulness of Swiitch when dealing with both the sale of our old house and the purchase of our new one. From start to finish they were amazing. A special thank you to Meg and Rebecca for making what we thought would be a stressful process, straightforward and easy.

27 February 2026
Unprompted review
Swiitch logo

Reply from Swiitch

Thank you for your review. We’re glad Meg and Rebecca were able to support both your sale and purchase effectively and help make the process more manageable. Your feedback is much appreciated.

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