Swiitch Reviews 4,519

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 840 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the outstanding customer service, appreciating the personalized and understanding approach. The service provided is frequently described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, often mentioning that communication was clear, prompt, and kept them well-informed throughout the process.

What people talk about most

Staff

Reviewers consistently mention positive feedback about staff, highlighting their helpfulness, efficiency, and... See more

Service

Customers had positive experiences with service. Many reviewers praised the professionalism, efficiency, and... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

Response time

Users describe positive interactions with response times. Customers consistently praise the quick and... See more

User experience

Consumers find the user experience to be positive, with many describing it as straightforward, smooth, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Big thanks to Swiitch for making our house purchase glitch free in record time ! We were under pressure to move quickly and Alex White, our dedicated contact offered us regular updates and a hassle... See more

Company replied

Rated 5 out of 5 stars

I have just exchanged and my point of contact at Swiitch was Joy and Daniel. I wanted to say from the first to last email Joy and Daniel have been super helpful, patient and consistently replie... See more

Company replied

Rated 5 out of 5 stars

SWIITCH were recommended to me by the estate agents, LHB. ... and working together they made the process of selling my property an amazing experience. My handler, Meg Axisa, was so helpful over the... See more

Company replied

Rated 5 out of 5 stars

Overall, a good experience. We recently bought our first house, and Switch assisted us with the conveyancing. The whole process was very smooth and straightforward. Anjina Joseph, our point of contact... See more

Company replied


Company details

  1. Law Firm
  2. Conveyancer
  3. Lawyer
  4. Real Estate Attorney

About Swiitch

Written by the company

Swiitch is the new name for Shoosmiths’ conveyancing services.

About us

We recognise that every client is unique, and every conveyancing transaction is different. Whether you are taking your first steps on the property ladder, buying your dream home, upsizing, downsizing, selling or re-mortgaging, we are here to make the legal side of the conveyancing process as quick, efficient and as hassle-free as possible.

Award winning

We won National Conveyancing Firm of the Year and Residential Property Team of the Year at the British Conveyancing Awards 2023.

Client service

We strive to provide exceptional client service by being:

• Easy to communicate with: direct dial phone numbers give you straightforward access to us and we offer advice in plain English, taking time to explain the conveyancing process to you

• Approachable: we are open seven days a week and weekday evenings for your convenience

• Personal: you will have a dedicated Conveyancer and assistant, who will be your first point of contact

• Transparent: we offer fixed fees wherever possible, only requiring payment on successful completion of a transaction

• Secure: we provide secure, online access to view progress in your transaction, and you can transfer documents and information quickly, easily and safely.

Free quote

Use the free conveyancing calculator on our website to find out how much your move is likely to cost.

Contact us

Call or email us to discuss your next move

Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Top notch service

We have used Swiitch for both purchase and sale and we couldn't have been happier. It wasn't an easy ride, with two attempts to sell and four to purchase over a course a year, but we got there in the end. Liam Cook has always been very professional, extremely efficient and prompt with responses to any of our queries. He never showed any frustration or made us feel bad when things fell through. We felt very well supported and looked after and we are very grateful to Liam and his colleagues at Swiitch for seeing us through to our dream home!

27 February 2026
Unprompted review
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Reply from Swiitch

Thank you for taking the time to share your experience. It’s great to hear that Liam was consistently proactive and supportive throughout what sounds like a long and eventful year. We’re really pleased the team could help you reach a successful completion.

Rated 5 out of 5 stars

Georgia was prompt at getting back to…

Georgia was prompt at getting back to me. The staff were sympathetic when I thought the movement was was going very slow.

3 March 2026
Unprompted review
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Reply from Swiitch

Thank you for your feedback. We’re glad to hear that Georgia kept things moving and reassured you during the slower stages of the process.

Rated 5 out of 5 stars

An excellent service

An excellent, quick service from Joy Oyewole and Daniel Wilkins. They were efficient and replied to any questions I had quickly and succinctly. It was also good to see that the different stages of the process was clearly marked on the Dashboard so that we knew exact where we were. We wouldn’t hesitate to recommend them and we intend to use them in our forthcoming purchase.

3 March 2026
Unprompted review
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Reply from Swiitch

We really appreciate your review. It’s great to hear that Joy and Daniel delivered a smooth and efficient experience.

Rated 5 out of 5 stars

Naj Sheich

Naj.Sheikh Thank you for your patience, support and advice ! Very professional
Will definitely recommend you !
Thank you!

2 March 2026
Unprompted review
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Reply from Swiitch

Thank you for your kind words. We’re pleased to hear that Naj was able to support you with a professional service.

Rated 1 out of 5 stars

Poor experience

I have not been particularly happy with this conveyancer and will not recommend.

They produced an "estimate" (not a quote) which included costs for indemnity insurances and then tried to charge an arranging fee. This was misleading.

They also seemed to make recommendations in relation to the transaction that were designed to enable them to charge additional fees over and above the original estimate.

They were particularly slow, asked for information multiple times and asked questions that no previous conveyancer asked for the property Subject to the transaction.

2 March 2026
Unprompted review
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Reply from Swiitch

Thank you for your reply.

We have requested further information as we are currently unable to identify which matter your comments relate to. Without this information, we are unable to investigate the issues you have raised further.

Once we receive clarification as to the relevant matter, we will be in a position to consider your comments in more detail.

Rated 5 out of 5 stars

We recently completed our first home…

We recently completed our first home purchase with Swiitch, and we couldn’t be happier with the service we received from Hannah Locke and Nicole Edwards.

As first time buyers, we weren’t sure what to expect, but they supported us every step of the way. They explained everything clearly, kept us regularly updated, and were always quick to respond to any questions we had.

The whole process felt smooth and well managed, and we were especially impressed that we were able to complete within just over a month. It really wasn’t a stressful experience, which we know is rare when buying your first home!

We’re so grateful for their professionalism and guidance and would highly recommend Swiitch - particularly Hannah and Nicole - to anyone buying a property.

27 February 2026
Unprompted review
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Reply from Swiitch

Thank you for sharing your experience. It’s fantastic to hear that Hannah and Nicole kept everything clear and manageable throughout. We’re delighted the process felt smooth for you, and we appreciate your recommendation.

Rated 4 out of 5 stars

All ways pleasant and helpful

All ways pleasant and helpful

27 February 2026
Unprompted review
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Reply from Swiitch

Thank you for taking the time to leave a review. We’re pleased to hear that you found the team consistently pleasant and helpful.

Rated 5 out of 5 stars

Great experience as first time buyers

As first time buyers, we’d heard plenty of horror stories about how stressful the process can be, but James made it feel straightforward and manageable. He replied to questions promptly, explained everything clearly, was always pleasant to deal with - and most importantly, timely.

We had strict time constraints with our new baby's arrival being estimated around 10 days after we hoped to complete. James and Charlotte were understanding of this and worked to deal with enquiries promptly and keep us in the loop throughout, which removed any extra potential stress.

We felt well informed and supported and wouldn’t hesitate to recommend them to anyone buying a home.

Professional, responsive and efficient.

Thanks James and Charlotte at Swiitch!

27 February 2026
Unprompted review
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Reply from Swiitch

Thank you for sharing such a thoughtful review. It’s great to hear that James and Charlotte were able to support you through a time‑sensitive move and help keep things on track ahead of your baby’s arrival. We’re really pleased the process felt manageable, and we appreciate your recommendation.

Rated 5 out of 5 stars

Excellent service and professionalism from Simran Kelai...

I had an outstanding experience with Simran Kelai during the conveyancing process for my recent property purchase.

Simran was professional, attentive, and meticulous from start to finish. She translated a complex process into something manageable and stress-free, always ensuring I was well-informed. Her dedication and responsiveness gave me total confidence that my purchase was in the best possible hands.

I highly recommend Simran to anyone seeking a knowledgeable conveyancer who truly prioritizes their clients' goals.

27 February 2026
Unprompted review
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Reply from Swiitch

Thank you for your detailed feedback. We’re delighted to hear that Simran delivered such a great experience. Your recommendation is very much appreciated.

Rated 5 out of 5 stars

Fantastic service

Fantastic service! Would highly recommend 😁

27 February 2026
Unprompted review
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Reply from Swiitch

Thank you for the positive review. We’re glad you had a great experience and appreciate the recommendation.

Rated 5 out of 5 stars

Helpful, reliable and efficient

This company was recommended to me by my estate agents as they handled the sale of my property. I found Dhillon Chokshi to be helpful, reliable and very efficient. Everything progressed well and apparently easily and we achieved a very satisfactory result yesterday. Many thanks to Dhillon and the team.

26 February 2026
Unprompted review
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Reply from Swiitch

Thank you for your review. It’s great to hear that Dhillon provided reliable support throughout your sale and helped bring everything to a smooth conclusion.

Rated 5 out of 5 stars

Guided me through the process of…

Guided me through the process of selling my mothers flat, after she passed. Were understanding and helpful in dealing with management companies etc.

27 February 2026
Unprompted review
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Reply from Swiitch

Thank you for taking the time to leave a review. We’re glad the team could guide you through the sale with understanding and support.

Rated 5 out of 5 stars

House purchase

The team at Swiitch were efficient and nothing was too much trouble . Yas and Daniel dealt with our house sale and purchase and we couldn’t be happier . The process was smooth and we were kept well informed at every stage . I can't recommend enough .

26 February 2026
Unprompted review
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Reply from Swiitch

Thank you so much for taking the time to share your experience. We're delighted to hear how much Yas and Daniel's support meant to you throughout both your sale and purchase.

Rated 5 out of 5 stars

Sale & Purchase 5**** Experience

This is the second time I have used Swiitch. This time for both a Sale & Purchase & they do not disappoint when it comes to keeping their clients regularly updated.

Liam Cook handled both my Sale & Purchase. He was professional & efficient from start to finish, providing regular updates & quick responses to any queries I had.

Highly recommend! I would not hesitate to use Liam & the team at Swiitch again in the future.

6 February 2026
Unprompted review
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Reply from Swiitch

We’re truly grateful that you chose to return to us for your second transaction. We're delighted to read your comments about Liam's professionalism, efficiency, and responsiveness.

Rated 5 out of 5 stars

Grateful for your assistance

My husband and I are very grateful for the professional, smooth and quick help, provided by Ellie Purslow and Vasiliki Samuels.At this stressful times, they were there to explain the whole process and details very politely so we can understand and make important decisions.
Will recommend them to all my friends.

13 February 2026
Unprompted review
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Reply from Swiitch

Thank you for sharing your feedback. We’re delighted Ellie and Vasiliki were able to support you through a stressful time.

Rated 2 out of 5 stars

Don't go online.

I have now had time to relax after the stress I was put through when buying a flat. Always go to a High Street Solicitor would be my advice. There are many reasons for my advice . Mainly the ease of access , leaving messages and waiting for and sending documents by e Mail are some of the frustrations. Also nothing gets done after lunch time on Fridays . When trying to prove I had the funds to purchase the flat even my bank were rolling their eyes. Was it just this company ? Or are all solicitors like this ? I found the experience extremely frustrating so please don't use an online solicitor.

1 August 2025
Unprompted review
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Reply from Swiitch

Thank you for your feedback.

We are sorry to hear that you found your experience frustrating. At present, we are unable to identify the matter to which this review relates and have therefore requested further information.

Once this has been provided, we will be able to look into your comments further.

Rated 5 out of 5 stars

Excellent communication and proactive

Highly recommend Beth Wheeler at Swiitch. Our previous experiences with conveyancers was that we were constantly chasing for updates and they were hard to get hold of, our experience with Swiitch has been quite the opposite. Very easy to pick up the phone to, very quick to respond to emails and very proactive with regards to getting the transaction completed.

25 February 2026
Unprompted review
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Reply from Swiitch

Thank you so much for your wonderful feedback about Beth. It’s fantastic to hear how Beth's communication stood out from your previous experiences. Knowing that we were able to offer the complete opposite of your past conveyancing frustrations really means a lot. We’re glad Beth helped keep everything moving smoothly for you.

Rated 5 out of 5 stars

Demi Marston was brilliant.

Demi Marston was brilliant.. good job we had her as the rest of the solicitors in our chain were terrible…but Demi finally got us over the line!!

24 February 2026
Unprompted review
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Reply from Swiitch

Thank you for your review. We're thrilled to hear how much you appreciated Demi's determination and problem‑solving. We’re so glad her perseverance helped get you over the line.

Rated 5 out of 5 stars

Responsive and persistent.....Katie and Claire were amazing!

Have just completed and moved into my first home! Although it did take almost 6 months, mainly due to leasehold and management company delays in actions and responses i cannot thanks Katie Sutherland and Claire Ward enough for their patience and persistence in chasing the sellers solicitor and management company. They were both so quick to respond to my frustrated emails and on the day of completion all of my stresses were forgotten. Thank you!

20 February 2026
Unprompted review
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Reply from Swiitch

Congratulations on your first home. It’s lovely to know their reassurance helped ease the stress along the way. Thank you for sharing your experience.

Rated 5 out of 5 stars

Gemma Clarke the paralegal at Swiitch…

Gemma Clarke the paralegal at Swiitch dealt with the selling of our house and the buying of our new home. She dealt with it very professionally and kept us fully informed throughout. Her conveyancing manager Abbie Surr was also very helpful. It was a really good experience and I recommend them. Many thanks to you all at Swiitch.

10 February 2026
Unprompted review
Swiitch logo

Reply from Swiitch

Thank you for your thoughtful review. We're so pleased to hear you felt supported throughout both the sale and purchase.

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