Shonajoy Reviews 

DO NOT order from Shona Joy if you live in the US. I ordered bridesmaids dresses that arrived in a shipping bag that was ripped, with dresses falling out. When I reached out to customer service, they said I could return the dresses, but I was left with a $120 return fee to pay for on my own with USPS. It would have been over $450 with UPS!!

The dresses are not good quality in person and definitely not worth $300+.

I do not recommend.

Bought 3 dresses and none of them fit properly. Trying to return them and it’s taken me over half an hour to locate a return address with no luck. This return policy is truly timewasting and ridiculous. Why not put a return slip in with the order like other people do!!!
One of my dresses was on sale and a credit note should be an option. When buying online it’s very hard to know the exact fit unlike when you can try In a store. Now I’m stuck with this dress that is a terrible fit and I cannot exchange. Not asking for a refund just an exchange……..
Won’t be shopping from here again

I’ve recently had the most impressive customer service experience with Shona Joy, they went out of their way to support me with a customs duty issue and were completely amazing! (Thank you Emily!).

In general, Shona Joy is lovely with high quality, feminine and trendy items and great options for occasion wear.

Highly recommend avoiding this company. They have a terrible return policy and horrendous customer service. Had to pay $55 to mail a dress back that was entirely different than the pictures online. It also took over a week for their customer service team to come back to me.

Bought a dress on sale and just wanted to change the size because their sizing chart wasn't accurate and they ignored me.

Super happy!
Great costumer service whit helping me with my measurements.
Also the quality is very beautifull and the delivery was super quick.
It is a bit more expensive than most dresses but in my opinion it really shows.
Will def come back <3

Really disappointed that they do not offer a size exchange on a sale item.... with no assistance or suggestion as to what I am to do with a $250 dress that does not fit despite doing using the recommended sizing guide.

What a shame.

They advertise sales that doesn't work! Scammers! Very disappointing. Customer service doesn't respond.

Horrible retailer. Dont waste your time or money! DO NOT BUY FROM SHONA JOY! I spent $550+ on items for nice occasions. Some didnt work out so I sent them back, paying $50. They never arrived in AUS b/c there borders are closed. Two months later I have the items back with me and unsure how I will ever get my money back.
NOT WORTH IT. DONT BUY FROM HERE!!!!

I’ve never had a worse experience with an online clothing store. The clothes are nowhere near the value that Shona Joy is charging for them. I’m 5’8”, 120 lbs, with an hourglass shaped body. I look good in clothes that even a little bit of thought and care have been put into. But these $300 dresses I ordered were made of cheap, frumpy fabric, and were cut in the weirdest way I’ve ever seen. I wouldn’t have paid $10 for these at a thrift store if I’d seen them in person.

When I tried to return them I found out that I was going to have to pay for shipping and that was ON TOP OF the $100 plus duty fee that I got hit with when the dresses arrived in the U.S. Seriously beware of this company. It is 100% a scam.

I ordered a $320 dress from this website. the price was already too much for a slip dress but I figured if it looks as good as it does online I'll suck it up. My $320 dress arrived practically balled up and wrinkled in a pouch and had a cheaper look in person than it did on the website. THE WORSE PART- You are responsible for your own returns. which you only have 10 days to initiate and you WILL have some trouble with there "click here to make a return" link. where you will get an error message saying your order cant be found. At which point you will be forced to email or call Australia and it will take 2 out of your 10 days for someone to get to you. IT GETS WORSE. when you take it to UPS to return this and get your 320 dollars back quickly, you'll find out that the cheapest shipping option is $125 dollars to send it back. At which point you will go to the post office and pay $30 but it won't arrive for at least 2 weeks and then who knows how long it will take Shona Joy to process the returns and give your money back. The saga continues but I won't be ordering from them again!

The worst customer service experience ever. They held my money for months, after paying import and then never receiving the good, then when I asked for a refund they only give a credit note. They were very rude and didn’t reply to most emails. Never ordering again from them.