Jay B. Is the type of customer service that should be available all the time, not just to save face and not this AI crap that is depended on today. The experience I had as a first time server owner wa... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great support and communication from Tom! We had an issue where our Palworld server was unexpectedly lost, but Tom was very helpful, responsive, and managed to get everything restored for us. Un... See more
Company replied
After the initial wait, Tom Hancock was very helpful and quick to respond. No waiting around after the initial contact was made or needing to provide hard to get information. Handled my ticket great.
Company replied
Maddie is an extremely professional and educated member of the team. She reached out on her own accord and applied a discount for no reason other than the fact that she could. I have used the... See more
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Company details
Information provided by various external sources
The most powerful game server hosting, available globally. Supporting Minecraft server hosting & more.
Contact info
Australia
- support@shockbyte.com
- shockbyte.com
4.2
Great
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The service is great
The service is great, no lag, easy to use and overall great. And the customer service is great
3 September 2026
Unprompted review
Reply from Shockbyte
We're so grateful for your kind words about both our service and support team. It's brilliant to hear that you're enjoying smooth performance and finding everything easy to use, and we really appreciate your feedback. Thanks for being part of our community!
Had a bit of trouble but Ruben B sorted…
Had a bit of trouble but Ruben B sorted me out with top notch customer service he has been one of the most helpful employees I have ever met as he was patient and provided good detail on how to solve my issue . Ruben B was a terrific help.
1 September 2026
Unprompted review
Reply from Shockbyte
We're so grateful for your kind words about Ruben B and the patience he showed in helping you through the issue. It's brilliant to hear that he provided clear, detailed guidance to get you sorted, and we'll be sure to pass along your feedback to him. Thanks for giving us the chance to help, and we're delighted everything's running smoothly now!
Jay B was extremely helpful and I am…
Jay B was extremely helpful and I am very happy with the results. :) Thankyou again!
2 September 2026
Unprompted review
Reply from Shockbyte
We're so grateful for your kind words about Jay B and the results you've achieved. It's brilliant to know that he went the extra mile for you, and we'll be sure to pass along your feedback to him. Thanks for being part of our community!
Great support
Great support and they get back to you super quickly. Super kind and always happy to help and I have not run into a problem that they haven't been able to help with with quick and easy instructions.
2 September 2026
Unprompted review
Reply from Shockbyte
We're so grateful for your lovely feedback about our support team's responsiveness and helpfulness. It's fantastic to hear that we've been able to solve every issue you've faced with clear, straightforward guidance, and we really appreciate your kind words. Thanks for being such a valued part of our community!
The server service was fantastic
The server service was fantastic, compared to another I used before I had no issues. The FAQ on the side answered questions I had and in minutes I had my server running. The support team also gave me a discount randomly which was very kind of them!
30 August 2026
Unprompted review
Reply from Shockbyte
We're thrilled to hear that your server experience has been so smooth and that our FAQ helped get you up and running so quickly. It's brilliant that our support team could brighten your day with an unexpected discount, and we're genuinely grateful for your kind words. Thanks for choosing us, and we look forward to supporting you for many more brilliant gaming sessions ahead!
Great!
Great server, and very easy to learn and set up! They give you everything you need to create good servers to play with your friends. 10/10 would reccomend!
30 August 2026
Unprompted review
Reply from Shockbyte
We're delighted to hear you've had such a fantastic experience setting up your server and getting playing with your friends. It's brilliant that you found the process straightforward and that we've equipped you with everything you need, and we're thrilled by your enthusiasm. Thanks for the glowing recommendation, and we hope you have an absolute blast!
David J is one of the best customer…
David J is one of the best customer service I ever delt with
30 August 2026
Unprompted review
Reply from Shockbyte
We're so grateful for your kind words about David J and his support. It's wonderful to know that he made such a positive difference to your experience, and we'll be sure to pass along your feedback to him. Thanks for taking the time to share this with us!
Got 10% off my first order without it…
Got 10% off my first order without it advertising and servers are already cheap. Pretty reliable aswell
28 August 2026
Unprompted review
Reply from Shockbyte
Thank you for taking the time to leave such a positive review. We are delighted to hear that you enjoyed our competitive pricing and found our server hosting so reliable.
Reply from Shockbyte
Thank you for sharing your experience with us. We are thrilled to hear that Tom H. got everything sorted for you so quickly, and we hope you have a brilliant rest of your day!
Insane Support
i had a problem with my server i contacted Customer serivce and got connected with Tom Hancock. He helped instandly and got a Solution done almost instandly. Overal great service and worth the price
27 August 2026
Unprompted review
Reply from Shockbyte
Thank you for taking the time to leave such a positive review. We are delighted to hear that Tom Hancock provided fast, effective support and that you are enjoying our service, and we hope you have a wonderful rest of your day!
Reply from Shockbyte
Thank you so much for taking the time to leave us a review. We're glad to hear we could get to you quickly. We hope you have a wonderful rest of your day, and don't hesitate to reach out if you need any further assistance!
Server panel issue resolved by *Jay B*
My problem pertained to the server panel (RCON commands) for the server to set a proper schedule at a 6-hour interval for a quick restart, with a warning message before the restart happens. (I'm not so good with server settings, so maybe I messed something up) But all thanks to *Jay B.*, everything was set up properly, and he even compensated me with a 3-week extension for my subscription for free for the very late response/help on their end due to backlogs. If you are wondering why I still gave a 5-star review even with the late help. It was all thanks to *Jay B.* for making me feel not dumb and being patient with me while fixing my problem. Kudos to your team, Shockbyte; keep it up!
3 August 2026
Unprompted review
Reply from Shockbyte
Thank you for taking the time to leave such a detailed review! We are delighted to hear that Jay. provided such patient, helpful support to get your server settings properly configured. Have a wonderful rest of your day!
Great support and communication from Tom
Great support and communication from Tom!
We had an issue where our Palworld server was unexpectedly lost, but Tom was very helpful, responsive, and managed to get everything restored for us.
Unfortunately, the restored server was rolled back quite far, so we did lose a significant amount of progress, which is why I'm giving 4 stars instead of 5. That said, I'm very happy with the support I received and appreciate the effort Tom put into getting our server back.
Thanks again, Tom!
2 August 2026
Unprompted review
Reply from Shockbyte
Hi Riza! We're so glad to hear Tom was able to help you restore some of your Palworld save; we'll be sure to let him know of your kind words. We hope you have a wonderful rest of your day, and please do not hesitate to reach back out if you require any further assistance.
absolutely great service to use
absolutely great service to use, I have used it countless times to play with friends and always so smooth and affordable. excellent customer service if any issues arise.
23 August 2026
Unprompted review
Reply from Shockbyte
Thank you for taking the time to leave such a positive review. We are delighted to hear that you continue to enjoy our reliable, affordable hosting and supportive customer service.
Terrible Servers
Servers are horrible to download your world, server will go on ecomode, so the host has to manually start it up.
28 August 2025
Unprompted review
Reply from Shockbyte
I am sorry to hear about the difficulties you faced with server eco-mode and world downloads. We have reached out to you directly to request your ticket ID so we can look into this for you.
Awesome dude
19 August 2026
Unprompted review
Reply from Shockbyte
Hi Taylor, thank you for your feedback! We're glad to hear you had a positive experience with us. We hope you have an awesome rest of your day!
Clean rescue
Tom cleanly resolved my issue, got to me in record time, even helped understand the issue and it's fix. 10/10!!
19 August 2026
Unprompted review
Reply from Shockbyte
Thank you for taking the time to provide a review of your experience with us! We're thrilled to hear Tom was able to explain and resolve the issue you were facing; we'll be sure to let him know. Please do not hesitate to reach out should you need any further assistance. Have a lovely rest of your day!
Best gaming server service
I’ve used your service many times and I absoutly love it! I mainly use Minecraft servers and there’s no lag at all when I use your service. I’d highly recommend you to all my friends and anyone looking to start back up any game they love. Also Maddie is awesome and hope she stays on the team! If your reading this give her a sticker saying “ your awesome sauce!”
18 August 2026
Unprompted review
Reply from Shockbyte
Thank you for such a fantastic review and for recommending our service to your friends. We are thrilled to hear that your Minecraft servers run so smoothly and that Maddie provided such awesome support.
very polite and understanding of the…
very polite and understanding of the problem i had.
16 August 2026
Unprompted review
Reply from Shockbyte
Thank you for taking the time to leave your feedback. I am glad to hear that you received such polite and understanding support for your issue.
Great server assistance
Jay B. was extremely helpful in getting my Left 4 Dead 2 server up and running, even going so far as to provide me with free server maintenance services to get sourcemod and metamod installed. They acted in a professional and friendly manner and were able to get my server back up and running quickly and efficiently.
Getting a response took a while due to a backlog of responses which is understandable. Otherwise I've got no complaints.
6 August 2026
Unprompted review
Reply from Shockbyte
Thank you for taking the time to share your feedback. We are pleased to hear that Jay provided friendly, helpful support to get your server running smoothly, and we appreciate your patience regarding the delay during our busy period.
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