SHL.UK Reviews 

380
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 60 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the dedicated team for providing exceptionally efficient, polite, and deeply supportive care throughout the entire testing process. Some reviewers were happy with the quick home test kits that allow users to complete testing comfortably from their own private houses. Consumers also highlighted that the online platform is exceptionally easy to navigate, ensuring fast test results and extremely reliable follow-up communication. Local people truly appreciate the discreet nature of the service, which delivers great peace of mind and highly professional guidance whenever needed.

What people talk about most

Service

Users describe positive interactions with service, highlighting the professional team, prompt communication,... See more

Staff

Customers consistently note positive experiences with staff, frequently praising their exceptional... See more

User experience

Reviewers highlight positive aspects of user experience, frequently praising the efficient, convenient, and... See more

Customer service

Reviewers mention positive feedback about customer service, noting that people are very helpful, caring, and... See more

Response time

Clients share positive opinions on response time, highlighting that emails are answered efficiently and staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such an incredible team, always very efficient, polite, willing to help. The follow ups are incredible, you see how much work and effort is put to keep us healthy and safe. Super happy to receive this... See more

Rated 5 out of 5 stars

A very useful and convenient system! I’ve been using SHL for years, Home kits are sent out pretty quickly and results don’t take long to receive either. Staff are always friendly and take the tim... See more

Rated 5 out of 5 stars

I have been using SHL.UK for many years now and I have always been happy with there service. It has been convenient for me to test at home and keep a check on my health instead of going to a clinic... See more

Rated 5 out of 5 stars

The team has been in touch with me throughout my whole positive tested process. They were very kind to offer me different clinics to get treated and also to inform them when, where and what did I get... See more


Company details

  1. STD Testing Service

Information provided by various external sources

Sexual Health London is the new online sexual health service for Londoners and is ideal for people who want a convenient test without needing to visit a clinic.


Contact info

  • S9 1EP, Sheffield, United Kingdom

  • shl.uk

4.8

Excellent

TrustScore 5 out of 5

380 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(380)

58 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service, and feel like I'm being looked after with care and thoughtfulness

16 July 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service

What a brilliant service! Very straightforward and convenient to use it and the staff is lovely! Wish they had this service available across the whole country and not just selected councils, but that’s down to funding and not the company itself.

15 July 2025
Unprompted review
Rated 5 out of 5 stars

Easy, clear, efficient, discreet sexual health testing by post

Fantastically easy, clear, discreet and efficient service. After using their quick (usually three- to four-day turnaround) postal testing service many times, I was asked today via SMS to call a consultant there for the first time re the results of my tests which are currently with their lab. The consultant answered my call promptly and was professional, friendly, clear and reassuring. Exemplary service in every aspect.

11 June 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Experience

I had a fantastic experience with SHL.UK. The system is completly integrated and the customer services is really effective and provided all the steps. I really appreciated to use it.

28 May 2025
Unprompted review
Rated 5 out of 5 stars

Wonderfully organised service

Wonderfully organised service. Easy to book a testing kit, you get live updates on where your kit is and what to do, and results are available in a very short time. They provide support with testing, treatment and follow-up. Amazing service!

9 May 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

Reliable, user friendly and efficient.
SHL is an amazing program that has helped many Londoners and, as I’ve noticed, freed a lot of space in clinics for F2F appointments when they are really needed.
I understand some samples are a little bit harder to collect than others. But like anything new it just takes a little patience. And SHL has really good tutorial videos to help you out!
Thank you, SHL!

1 May 2025
Unprompted review
Rated 5 out of 5 stars

Easy

Easy, straight forward and fantastically well coordinated. The test pack arrived very quickly and once posted back I had the results message in just a few days. I did require straight forward one off treatment the following day quickly organised.

10 April 2025
Unprompted review
Rated 5 out of 5 stars

Invaluable and Speedy - perfect for 21st Century Lifestyles

Cannot rate SHL.UK highly enough. Fast, efficient and thorough with all they do. Discretion assured, long gone are the days of a visit to the clinic, queueing for hours along with everyone else. A positive result ensures an appointment at the majority of clinics within 24 hours and treated accordingly. Excellent service for those not in a monogamous relationship whilst ensuring your health is monitored regularly. Your wellbeing is paramount with well placed questions as part of the online referral process.

10 April 2025
Unprompted review
Rated 5 out of 5 stars

No nonsense

No nonsense, quick service. Easy to use at home testing and thorough follow up. Would recommend to anyone sexually active outwith a monogamous relationship.

1 April 2025
Unprompted review

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