ShirtbyHand Reviews 

2,121
TrustScore 5 out of 5

4.8

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Rated 4 out of 5 stars

Been using Shortbyhand since approx 10years and have ordered around 20+ shirts from them. I am overall happy with their service and quality. Only reason for 4/5 stars was that the fabric selected duri... See more

Company replied

Rated 5 out of 5 stars

The quality of fabrics the luxury feeling and sizing stands out. Also the honesty: made in Vietnam with insight in the workshop. That gives you the feeling that it is done correctly, like no child lab... See more

Company replied

Rated 5 out of 5 stars

I have now ordered multiple shirts at shirtbyhand. I had been measured by a member of staff and have then ordered myself online. I am massively impressed by the high quality of the fabric and also th... See more

Company replied

Rated 5 out of 5 stars

Simply said, if one’s measurements are taken by a friendly person, as mine were, and one is given a concise insight into the working of the website, that gets people on board. The ordering, delivery... See more

Company replied

Company details

  1. Men's Clothing Store
  2. Men's Tailor
  3. Tailor
  4. Tuxedo Shop

Written by the company

ShirtbyHand sets a new standard in men's fashion. Start creating your tailor made shirt online. ShirtbyHand embraces product quality and modern authenticity. A new form of custom-made menswear. We create shirts which are premium, personal and for a fair price. Try creating your own shirt now in just 2 minutes!

ShirtbyHand - Making shirts personal

Written by the company

100% Perfect Fit Guarantee

Fast delivery and 100% Satisfaction Guaranteed!

Free first class delivery direct to your door and the guarantee that you will be happy with your custom tailored shirt.

Of course we hope you love your shirt after arrival. If you don't, contact us over chat or mail. Just let us know what alterations you would like to make and we will take care of the rest.

Contact info


4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(2,121)

314 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The order went smoothly and I am very…

The order went smoothly and I am very satisfied

11 August 2025
Unprompted review
ShirtbyHand logo

Reply from ShirtbyHand

Thank you for your review Marle! Glad to hear that you are happy with your order. If you have any questions, please do not hesitate to contact us. Have a nice day!

Rated 5 out of 5 stars

A Tailored Triumph!

I recently had the pleasure of getting two custom-made shirts from Shirts By Hand, and let me tell you, I’m absolutely thrilled with the experience! From start to finish, everything about this process was a cut above the rest.

First off, the fit of these shirts is nothing short of perfection. They hug my frame in all the right places, with every seam and stitch tailored to my exact measurements. Whether I’m dressing up for a meeting or keeping it sharp for a night out, these shirts make me feel like they were crafted just for me—because they were! The attention to detail in the tailoring is impeccable, with crisp lines and a flawless silhouette that elevates my confidence every time I wear them.

Working with Jonathan was an absolute delight. His passion for his craft shines through in every interaction. He was patient, professional, and genuinely invested in making sure I got exactly what I wanted. From choosing the fabrics to fine-tuning the fit, Jonathan’s expertise and warm demeanor made the entire process a joy. It’s rare to find someone so dedicated to delivering such a personalized experience.

The quality of the shirts themselves is outstanding—premium materials, precise stitching, and a level of care that you just don’t get with off-the-rack options. These are shirts I’ll be wearing for years to come, and I’m already looking forward to my next order with Shirts By Hand.

If you’re in the market for custom shirts that fit like a dream and come with top-notch service, look no further than Shirts By Hand. Jonathan and his team have earned my highest recommendation—five stars all the way!

8 October 2025
Unprompted review
Rated 5 out of 5 stars

Lovely shirt

Lovely shirt, good selections

13 August 2025
ShirtbyHand logo

Reply from ShirtbyHand

Dear,

Thank you for your review! Glad to hear that your overall experience is positive. We hope to see you back soon!

Kind regards,
Team ShirtByHand

Rated 4 out of 5 stars

Overall very good experience

Overall very good experience. The only thing that used to be better some years ago is that in the past you had a few more options in customizing the shirts and the packaging they came it used to feel a bit more premium. But I guess it's a way to keep the costs down.

30 July 2025
ShirtbyHand logo

Reply from ShirtbyHand

Hi Michal,

Thank you for your review and glad to hear that you are happy with your overall experience.

It is definitely still possible to personalize your shirt on the website. For example, you can choose a different color for the collar and cuffs, have your initials embroidered on the shirt, and much more!

If you ever need help with this in the future, you can always contact us.

Additionally, the shirts no longer come in plastic sleeves for environmental reasons, but other than that, our shipping packaging has not changed.

We hope to see you back soon and wish you a great day.

Kind regards,
Team Shirt by Hand

Rated 5 out of 5 stars

Perfect, as usual

Am a client for many years now and every order goes super well

4 August 2025
ShirtbyHand logo

Reply from ShirtbyHand

Hi Pedro,

Thank you for being a loyal client over the years! We're truly grateful for your continued trust, and we're happy to hear that every order has gone smoothly.

Greetings,
Team Shirt By Hand

Rated 5 out of 5 stars

Excellent service, great product.

Super efficient and friendly customer experience, with personal one to one advice freely available, explaining well: how the service works, how measurements are taken, and subsequently tweaked to get the exact fit you want.

Take your time to get it right, and repeat ordering is very straightforward. The shirts themselves are of a high quality, both fabrics and manufacture, with great custom options. They also fit me better than any off the peg I have bought in the past, though you pay a little more than high street prices, all things considered, very good value.

I shall definitely be ordering more. Overall a fantastic introduction for me into the world of made to measure shirts, with a great product. 5 Stars!

15 August 2025
ShirtbyHand logo

Reply from ShirtbyHand

Hi Gareth,

Thank you so much for your thoughtful feedback! We're delighted to hear that you had such a positive experience with our service and that the shirts have met your expectations in both fit and quality. It means a lot to us that you appreciate the personal advice and attention to detail.

Thanks again for the 5 stars!

Greetings,
Team Shirt By Hand

Rated 5 out of 5 stars
ShirtbyHand logo

Reply from ShirtbyHand

Hi Joris,

Thank you for your kind words! We're glad to hear you’re happy with our timely delivery and consistent quality.

We truly appreciate your support and look forward to see you again!

Kind regards,
Team Shirt by Hand

Rated 5 out of 5 stars

Service

Simply said, if one’s measurements are taken by a friendly person, as mine were, and one is given a concise insight into the working of the website, that gets people on board. The ordering, delivery and quality of workmanship are excellent. Keep up the good work.
Voilà, that earns 5 *s

23 July 2025
ShirtbyHand logo

Reply from ShirtbyHand

Dear David,

Thank you so much for your kind words and the 5 stars! We're delighted to hear you had a great experience with our service, the ordering process, and the quality of your shirt.

Best regards,
Team Shirt by Hand

Rated 5 out of 5 stars

Always reliable

Always reliable, always good quality

25 June 2025
ShirtbyHand logo

Reply from ShirtbyHand

Hi Michael,

Thanks for your review! We are happy to hear that you are happy with the shirt :)

Best regards,
Team Shirt by Hand

Rated 4 out of 5 stars

Great shirts and I love the service in the store

I ordered two shirts and its my second order with ShirtbyHand.
Production- and Deliverytime were suitable and so were the shirts
The adress had a mistake which caused some headache picking them up

2 June 2025
ShirtbyHand logo

Reply from ShirtbyHand

Hello Ruben,

Thank you very much for your feedback. We are delighted that you are so satisfied with our service and the product. We hope that we can achieve 5 stars with your next order.

Best regards,
Team ShirtbyHand Hamburg

Rated 5 out of 5 stars

All smooth

Everything went well

28 May 2025
ShirtbyHand logo

Reply from ShirtbyHand

Hi Balazs,

Thank you for your kind review! We're glad to hear everything went smoothly. Hope to assist you again soon!

Team shirt by hand

Rated 5 out of 5 stars

thanks you & Book now with Mr.ChazZ

I love wearing the shirts ! My favorite tip of month fabric P4 twill style Berater. Mr.ChazZ

30 April 2025
ShirtbyHand logo

Reply from ShirtbyHand

Hello Jonas,

Thank you very much for your great feedback! We are very pleased that you are so satisfied.

Best regards from Hamburg,
Team ShirtbyHand

Rated 5 out of 5 stars

Great customer support

The shirt I ordered didn't fit exactly as I would have liked, so I reached out to customer support and they were able to advise me on the changes needed and put a new garment in production for me. Free of charge.

24 April 2025
ShirtbyHand logo

Reply from ShirtbyHand

Hi Charles,

Thanks for your feedback! We're glad our team could help get things sorted quickly and get you a replacement that fits better. Appreciate you taking the time to share your experience.

Kind regards,
Team shirt by hand

Rated 5 out of 5 stars

The measuring and tailoring process…

The measuring and tailoring process contributed to me receiving a shirt that's the perfect match

24 April 2025
ShirtbyHand logo

Reply from ShirtbyHand

Hi Thomas,

Thanks for the review! We're really glad to hear the measuring and tailoring process worked well for you and that the shirt turned out to be a perfect fit.

Kind regards,
Team shirt by hand

Rated 5 out of 5 stars

Reliable

Shirt arrived in good time and was exactly as expected to my measurements. Thank you.

24 April 2025
ShirtbyHand logo

Reply from ShirtbyHand

Hi Richard,

Thank you for your positive feedback. We're pleased to hear that the shirt arrived promptly and met your expectations in terms of fit and measurements. We appreciate your support and look forward to serving you again in the future.

Kind regards,
Team shirt by hand

Rated 5 out of 5 stars

Latest shirts

Like always great quality, it is a pity that SbH stopped the services in Singapore

9 March 2025
ShirtbyHand logo

Reply from ShirtbyHand

Thank you for your lovely review! If you need any help please do not hesitate to contact us by mail or chat! We will help you in the best way we can.

Rated 1 out of 5 stars

I paid for 2 shirts in December

I paid for 2 shirts in December , received 1 2nd week February & now can’t get any response to my 7 emails or attempted ‘ booking appointments’
Seeking legal action now .

10 February 2025
Unprompted review
Rated 5 out of 5 stars

True feeling of made to measure.

I am using ShirtbyHand since 2018, all the shirts which I had ordered really gave me the true feeling of made to measure. Price vs Quality is great. Last one which I ordered was their exclusive line of 100% Marino wool and I simply loved the product. Highly recommended.

12 February 2025
ShirtbyHand logo

Reply from ShirtbyHand

Hi Debi, We’re grateful to have you as a customer since 2018, and it's fantastic to hear that the Merino wool shirt was a success! Your feedback means a lot to us. Thankyou

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