Shipzappy Reviews 

4
TrustScore 3.5 out of 5

3.3

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3.3

Average

TrustScore 3.5 out of 5

4 reviews

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No recent history of asking for reviews

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3.3

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(4)

4 reviews in the last 12 months

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Rated 1 out of 5 stars

Zappy = Crappy!

After Sendle closed its doors, it was tough finding a service that offered a similar service for someone selling the odd item on ebay and FB marketplace.
I thought I would try Zappy, and to be honest, it has been a nightmare. I booked an item for pickup, which was easy and intuitive, but the courier service they use had no record of the pickup or tracking details. The box sat out the front of my property for 3 days in the rain, and then I reached out to Zappy to ask what is happening. No one seemed to know anything. I was also informed that services like Zappy cannot confirm a date for parcel pickup as this is out of their hands.
Why is it that every other courier service can manage this? Are the majority of services wrong?
Honestly, try someone else.

17 March 2026
Unprompted review
Rated 1 out of 5 stars

Worst interface ever

Worst interface ever. Never wasted so much time trying to book a parcel. I cant use words to describe my sheer disappointment, dissatisfaction and complete distain for Zappy. And I really wanted to like it. But every time you do something the software fsils so badly you want to throw laptop out the window and cry.... Because you just want to book a simple parcel and its so damn hard. I was using the woocomerce intergration but I give up on this time wasting pathetic booking platform.
Cant book on mobile. No app. Mcubed is not autmatic. If you stuff up any part of booking, so then cancel booking. CANNOT REBOOK.
I Repeat . It stuffs up the weight. Refuses to book parcel. You cancel. Thats it No rebooking . Oh you can, but it goes to Aramex only now.

Zappy needs so much work for user friendless. Oh stuff up you biz name. Cant edit.

Nothing in Zappy works. Nothing.

26 January 2026
Unprompted review
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Reply from Shipzappy

Thanks for sharing this feedback - we’re so sorry to hear about your experience.

We take concerns around usability and integrations seriously and are continuing to invest in improvements across the platform. Feedback like this helps inform where we focus next.

If you’re open to it, we’d appreciate the opportunity to review your specific case and see how we can assist. Please contact Sunny, our Head of Customer Experience, at sunny.s@shipzappy.com, with an order reference or screenshot if possible.

Thanks again for taking the time to let us know - improvements are underway. We really appreciate it.

The Zappy Team

Rated 5 out of 5 stars

Zappy Simplifies Shipping

Zappy is a New Zealand platform that streamlines shipping by giving businesses automated access to multiple couriers through one simple, free interface.

16 January 2026
Unprompted review
Shipzappy logo

Reply from Shipzappy

Hi Simon,

Thanks so much for the awesome review! 😊 We really appreciate you taking the time to share it.

We’re glad you’re enjoying how simple Zappy makes it to access multiple couriers in one place. Thanks again for your support!

The Zappy Team

Rated 5 out of 5 stars

Great customer service

Friendly staff, great customer service, reasonable courier rates, easy to use platform

23 January 2026
Unprompted review
Shipzappy logo

Reply from Shipzappy

Hi Zhuoyi,

Thank you for the lovely feedback! 😊 We’re so glad you’ve had a great experience with our team and found the platform easy to use.

Really appreciate you taking the time to leave a review.

The Zappy Team

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