It works amazing for shipping the product out & managing the shipping process, but when you need to file a claim through the shipper, it really falls apart. There is no real process for tracking claim... See more
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Review summary
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What people talk about most
Based on these reviews
Why are shipstation "negotiated" rates costing over 20% more than the normal Shopify rates???!! Shipstation is a ripoff. They make you pay monthly for buggy software and claim they offer low shippin... See more
Company replied
I've been a client w/shipstation (SS) for about 15 years; almost since its inception. Previously I had used Auctane (ebay); it's antecedent around 2010. Jason Hodges the original prog... See more
Company replied
ShipStation is fine when its working. Their security is insane. It's harder to login to my shipstation account than it is my bank, me credit cards, my 401k and more combined. I hate it. MFA is enough... See more
Company replied
Company details
- e-Commerce Solution Provider
- Courier and Delivery Service
- Logistics Service
- Shipping and Mailing Service
- Shipping Company
- Shipping Service
Written by the company
ShipStation is the world's leading AI-powered shipping and logistics platform, offering comprehensive, end-to-end capabilities and real-time data-backed insights. Optimize your entire shipping logistics operation and ship smarter with ShipStation. Centralize your entire fulfillment and logistics operations—from inventory and warehouse management to order management and returns—eliminating the need for separate, disparate tools. Set automation rules to save time and money, cutting out manual tasks, speeding up fulfillment, automatically finding the lowest rate, and receiving low stock alerts with inventory syncing. Simplify decision-making and make smarter, data-driven operational choices based on key performance indicators, including inventory levels and carrier efficiency. Gain intelligent, real-time analytics through a dashboard that provides insights into every phase of the fulfillment process, from order creation to final delivery. As your operational partner, ShipStation grows with your business and enables smooth scaling by centralizing, optimizing, and automating as order volume increases. Eliminate the need to hire more staff or add more tools to your stack. For businesses requiring customized shipping workflows, the ShipStation API embeds shipping directly into your platform, automates fulfillment at scale, and seamlessly integrates with complex technology stacks, including ERPs, WMSs, and marketplaces. Gain operational control and meet your delivery promises to delight your customers. Manage, fulfill, and ship smarter with ShipStation, the one platform for all your shipping and logistics needs. Key Features: Order Management: Combine orders across channels and prioritize based on filters, tags, stores, and more. Carrier Discounts Get exclusive discounts from UPS, USPS, FedEx, and more. Cut costs everywhere you ship. Automated Rate Shopping : Automatically get the cheapest, fastest, or best-value shipping option based on your criteria, every time. Fulfillment Automation: Batch, route, and print labels automatically for faster, seamless order fulfillment. Inventory & Warehouse Management: Sync your inventory with your warehouse with AI-powered features. Never be caught off-guard with automation rules that alert you when your supply is running low. Batch pick, pack, and ship so orders move faster with fewer errors. Tracking: Keep customers informed with branded order updates at every step, reducing support calls and building trust. Returns and Exchanges: Retain even more revenue and grow customer loyalty with a branded returns and exchanges portal, more return options, and end-to-end inventory management. Analytics and Reporting: Dashboards to spot trends, monitor spend, and evaluate performance. International Shipping: Ship globally with confidence, with prepaid duties and taxes, customs forms, and more.
Contact info
4301 Bull Creek Rd, 78731, Austin, United States
- shipstation.com
2.9
Average
532 reviews
Replied to 72% of negative reviews
Typically replies within 2 weeks
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Best Interface - Worst Customer Service
Their interface and the speed it allows you to create labels is great and those are the only reason we're still using Shipstation.
Shipstation recently charged our account with almost $4000 of bogus charges, all stemming from shipments we made with Purolator. When you select Purolator, there is no option to select "residential delivery", so we naturally assumed there is no extra fee. Almost 6 months after the fact they retroactively charged our account for almost $4000. They basically charged a $3.50 fee for residential delivery for every single one of the Purolator shipments we made.
I have been in contact with "support" for over 3 months and they are less than helpful. I asked to speak to a supervisor and they keep on telling me one will reach out to me. This has been going on for over a month now.
Yesterday I gave them a call to see if phone support would be more helpful. I was shocked when someone picked up with a "Hello?" rather than saying the company name. Very unprofessional. The agent understood our issue and said they will send us an Excel Sheet with all bogus charges on it and we would have to go trough every single one of them, telling them what's wrong with it. I explained that this could take weeks because there are literally hundreds of those charges. He basically said that this is not their problem and he would proceed to email me said excel sheet. Guess what? I never received it.
Even though we love the interface, we'll be moving over to EasyShip or Shippo, unless they finally step up and remove all bogus charges.
29 May 2025
Unprompted review
Reply from ShipStation
We appreciate you taking the time to share this detailed feedback. While we’re glad to hear the platform’s interface and label creation speed have been helpful for your business, we’re sorry to hear about the recent billing concerns and the frustration you've experienced around the Purolator adjustments.
We understand how unexpected charges—especially those applied retroactively—can be frustrating, and we know how important it is to get clarity quickly. We’ve located your recent support interactions and have escalated the matter to our support management team, who will be reaching out to assist further and ensure you have everything you need to move forward.
Thanks again for bringing this to our attention. We value your feedback and hope to find a resolution that meets your needs.
- Hunter
shipping is ok after a few training…
shipping is ok after a few training session but then, after a few months from shipments i get an email that the account has been in 'overdraft' and the credit card on file has been charged ($190 and $490 in two cases). customer service keeps claiming that the account had a negative balance but their reports don't show it.
29 May 2025
Unprompted review
Reply from ShipStation
Thank you for sharing your experience—we truly appreciate your feedback and are sorry to hear about the confusion and frustration this has caused.
We understand how concerning unexpected charges can be, and we never want you to feel like you’re left without clear answers. After reviewing your recent support ticket, we did locate the communication from our team that included a detailed breakdown of the charges, which were due to post-billing adjustments.
To clarify, post-billing adjustments are charges issued by the carrier when a shipment’s actual weight, dimensions, or other factors differ from what was originally provided. These adjustments come directly from the carrier and are passed through to your account. While they can sometimes catch folks off guard, we want to make sure you always have the tools and info you need to monitor and understand these changes.
That said, we’ll be reaching out to you directly outside of Trustpilot so we can take a closer look together, provide you with the adjustment dispute form, answer any additional questions you may have, and offer any further assistance you need. Thanks again for bringing this to our attention—we’re here to help.
- Hunter
ShipStation is fine when its working
ShipStation is fine when its working. Their security is insane. It's harder to login to my shipstation account than it is my bank, me credit cards, my 401k and more combined. I hate it. MFA is enough you guys, you dont need to make me login on a web browser every time I login then go back to my app and login again using MFA. Ridiculous. I also have to CONSTANTLY reconnect my UPS/FedEx/USPS apps becuase they just magically disconnect all on their own. Annoying as all hell, would be faster to just go to the individual apps and order the shipments.
28 May 2025
Unprompted review
Reply from ShipStation
Thanks so much for taking the time to share your feedback—we’re really sorry to hear you’ve been running into so much frustration. We totally understand how important it is for your shipping platform to work smoothly and securely without getting in the way of your day-to-day operations.
We did take a look into your recent support interaction and saw that you were able to successfully create a label today, which suggests the USPS issue may be resolved. That said, if it happens again, please don’t hesitate to reach out—we want to make sure everything continues running as expected.
We also hear your concerns about the login process and MFA. While security is a top priority, we never want it to feel like a barrier to doing business. We’ll be reaching out to you directly to help troubleshoot any lingering issues and explore ways we can improve that experience for you.
Thanks again for your honest feedback—it helps us improve.
- Hunter
ShipStation Just Lost a Long-Time Customer
I’ve been a loyal customer of ShipStation since 2015—nearly a decade of paying for their service without issue. But this past week has been a nightmare.
Out of the blue, all of our API connections stopped working, and we began receiving error 402 across the board. No notice. No warning. Just a broken system. When I reached out, I was eventually told I needed to upgrade to a higher-tier “Gold” plan—despite being well under the shipping and selling channel thresholds that supposedly justify that tier.
So let me get this straight: after years of paying for your service and building our workflow around your platform, you arbitrarily cut off API access and hold it hostage behind a paywall—even though we’re using a fraction of what we’re allowed? That’s not a “policy change.” That’s a cash grab, plain and simple.
To make matters worse, customer support was robotic, scripted, and infuriatingly slow. I had to talk to an AI assistant that couldn’t understand the problem, and when I finally got to a human, they repeated company lines about “new policies” and offered no real solutions. The support rep even admitted the usage didn’t justify an upgrade—but still told me to pay more if I wanted it to work.
This is a betrayal of customer trust and a shining example of how not to treat long-term users.
I’ve canceled my account and will never recommend ShipStation again. If you’re a business owner relying on stable integrations and transparent pricing, look elsewhere. There are plenty of other platforms that won’t pull the rug out from under you for a few extra bucks.
22 May 2025
Reply from ShipStation
First and foremost, we want to sincerely thank you for being a loyal ShipStation customer since 2015. We’re truly sorry to hear about your recent experience and the frustration it’s caused. Your feedback is not only heard — it’s valued.
We understand how disruptive unexpected changes can be, especially when your business relies on our platform for daily operations. You’ve invested nearly a decade in using ShipStation, and we deeply regret that this change around API access left you feeling blindsided and unsupported.
To provide some clarity:
Our goal with recent plan changes — including API access moving to the Gold tier — is to better align our pricing with the value and scalability our platform offers, especially for growing businesses that rely heavily on integrations. We recognize that for some customers, these changes may feel abrupt or frustrating, especially if you’re not seeing new features that you would utilize. We’re actively working to make the value of each tier clearer, and your feedback helps shape that direction.
We’re going to have a team member reach out immediately to connect with you directly and discuss potential options. We hope to find a way forward that addresses your concerns and shows you the level of care and support you deserve.
Thank you again for taking the time to share your experience — we’re listening.
- Hunter
Reply from ShipStation
Thanks so much for the kind words! 🌟 We're thrilled to hear you've had an efficient experience and that our customer service left a positive impression. If there’s ever anything we can do for you, don’t hesitate to reach out—we’re always happy to help!
- Hunter
There needs to be a way to delete…
There needs to be a way to delete people/company addresses. Crux uses ShipStation as an easy way for shipping. We are not a small business, don't have any type of inventory.
9 May 2025
Reply from ShipStation
Thank you for your feedback—we’re glad to hear that ShipStation has been a helpful tool for your team at Crux! We understand the importance of having more control over address data, and we appreciate you bringing this to our attention.
While addresses are saved to help streamline future shipments, we want to assure you that we take data privacy seriously. ShipStation is fully compliant with GDPR and CCPA regulations, and we do offer processes for requesting the deletion of personal data when needed. You can learn more about that here: ShipStation GDPR and CCPA Compliance.
To request your data not be shared, either fill in the form at the following URL: https://info.shipstation.com/ccpa
Or call 1-855-712-5819.
If you have questions or need assistance, our support team is here to help—please don’t hesitate to reach out!
- Hunter
Sudden price increase for use of API
Sudden price increase for use of API - we have a connection between our MRP system and ShipStation that simply pushes the shipment information to ShipStation, and passes back the shipping number. Suddenly ShipStation have decided to increase the price by 300%. Looks like we are not alone with this issue. UPDATE - 20MAY25 - ShipStation responded to our review here and have added us to the API exception list - very much appreciated, although took several emails and 2 weeks of manually entering orders for it it be resolved. Review moved to 4 Stars from 1 and we hope to receive better customer support going forward.
17 May 2025
Unprompted review
Reply from ShipStation
We truly appreciate you taking the time to share your feedback, and we're very sorry for the frustration this has caused. We understand how impactful pricing changes—especially sudden ones—can be for businesses that rely on seamless API connections to power their operations. Your concerns are completely valid, and we don’t take them lightly.
For transparency, we do see that one of our ShipStation Support Managers is actively working with you, and we hope that connection has been helpful. That said, if there’s anything more we can do or if you have additional concerns, please don’t hesitate to let us know. We're here to support you and want to make sure you have everything you need to keep your operations running smoothly.
- Hunter
Reply from ShipStation
Thanks so much for the great review! We're thrilled to hear that you find ShipStation simple, quick, and effective for shipping. If there’s ever anything we can do to support you further, don’t hesitate to reach out—we’re always happy to help!
- Hunter
$110 monthly price increase if I want to continue shipping!
Shipstation said we needed a new API Key. We were paying Bronze membership at 29.99. Now we have to upgrade to the Gold plan for $139.99 in order to be able to ship off our our Lightspeed online with Shipstation. I could see gradual increases over time but this is $110 extra a month while we are being hit with ridiculous tariffs and price increases. Also I would like to add that Shipstation employees write to me like I am in IT and I know what they are talking about. Then they send me links for more articles to read but which don't exactly get to the point. As soon as I can find a better shipping option, I will switch. This is a shady way to do business.
15 May 2025
Unprompted review
Reply from ShipStation
Hey there, our goal with recent plan changes — including API access moving to the Gold tier — is to better align our pricing with the value and scalability our platform offers, especially for growing businesses that rely heavily on integrations.
We recognize that for some customers, these changes may feel abrupt or frustrating, especially if you’re not seeing new features that you would utilize. We’re actively working to make the value of each tier clearer, and your feedback helps shape that direction.
We will be requesting your contact information through Trustpilot and we’ll have a team member get in touch to discuss options to hopefully help alleviate some of these frustrations you are encountering.
- Hunter
Mostly good, some bad
It works amazing for shipping the product out & managing the shipping process, but when you need to file a claim through the shipper, it really falls apart. There is no real process for tracking claims & the chat agents are less than zero help. I've never recevied payment for any damage or lost claim I've ever filed through shipstation.
14 May 2025
Reply from ShipStation
Thank you for your honest feedback—we’re glad to hear that ShipStation has been helpful for managing your shipping process, but we’re truly sorry to hear about the frustration you've experienced with filing claims. We know how important it is to have visibility and support when issues like lost or damaged shipments arise.
Your experience isn’t what we aim for, and we sincerely apologize for the difficulty you've faced. We’re currently investigating the claims you’ve submitted to see where they stand and identify how we can better support you. A member of our team will be reaching out to you directly with more information soon.
In the meantime, if there’s anything specific you'd like to share or questions we can answer, please don’t hesitate to reach out—we're here to help and committed to improving your experience.
- Hunter
Good integration for WooCommerce
We use ShipStation for our WooCommerce website, and it has served us well for the past 5 years. The shipping rates offered are excellent, and the ShipStation interface is also, in my opinion, better than other ones we have tested, including Shippo and ShippingEasy.
In the few times we have contacted customer support, they have been very responsive and actually addressed our concerns in a meaningful way. I would easily recommend it to anyone in need of a shipping platform.
11 May 2025
Reply from ShipStation
Thank you for your thoughtful feedback—we really appreciate you taking the time to share your experience. We understand how important live checkout rates can be for managing customer expectations and providing a seamless experience at checkout.
At this time, live rates at checkout are only supported with select platforms—Shopify, BigCommerce, Magento, and Wix. We know this can be limiting, and we appreciate your patience as we continue to improve our integrations and feature offerings.
We also hear your concerns around the recent pricing changes related to API access. We understand that pricing updates can have a real impact, and we never take those decisions lightly. These changes reflect ongoing investments we’re making to improve platform speed, reliability, and carrier support for all merchants.
That said, we know every business is unique. If you're open to it, we’d love to connect directly to better understand your needs and explore possible solutions—whether that’s finding a better fit within ShipStation or discussing API-first alternatives like ShipEngine. A member of our team will be reaching out to the email on your account soon. We hope to connect with you!
- Hunter
Reply from ShipStation
Thanks for the 5-star review! We're glad to hear that updating your account was a smooth and easy process. If you ever need help with anything else, don’t hesitate to reach out—we’re always happy to assist!
- Hunter
Program doesn't work well & CS is a 1 star.
It used to be a good program but it continues to be bad. The support is slow & wastes your time with question after question emails. The platform has tons of glitches. They charge you an extra fee per transaction if you use your own FedEx Account. Too many Shipping services to both with them. My suggestion, try others.
11 May 2025
Unprompted review
Reply from ShipStation
Thank you for taking the time to share your feedback—we’re truly sorry to hear about your recent experience. We understand how frustrating it can be when things don’t work as expected, and we appreciate your honesty.
After reviewing your account, we’re glad to see that our support team has been able to assist you in a timely manner through your submitted tickets. That said, we know there’s always room to improve, and your input helps us do just that.
Regarding the FedEx surcharge, we understand your concern. Please know that when using FedEx from ShipStation, there’s no monthly carrier fee, and you can take advantage of discounted rates without the additional transaction charges tied to using your own account.
You can learn more about this option in our Help Center: https://help.shipstation.com/hc/en-us/articles/28656562063643-FedEx-from-ShipStation#undefined
If you’d like to explore these walleted rates or have any other questions, our support team is always here to help. Don’t hesitate to reach out—we’re happy to work with you to make sure you’re getting the most out of ShipStation.
- Hunter
Labels cost more than Shopify rates
Why are shipstation "negotiated" rates costing over 20% more than the normal Shopify rates???!! Shipstation is a ripoff. They make you pay monthly for buggy software and claim they offer low shipping label rates when they cost so much more than you can get buying labels directly from your Shopify interface.
Update. Worked with an account manager. It turns out not inputting package dimensions results in a higher cost. Customer support failed to mention this when I initially communicated the issue and there is nothing in the interface that communicates this. Have been using this app for years, paying higher expenses, without this simple fact being communicated.
5 May 2025
Unprompted review
Reply from ShipStation
Thank you for sharing your feedback, and we're truly sorry to hear about your experience. We understand how important it is to keep shipping costs low, and we empathize with your frustration.
We would love the opportunity to take a deeper dive into the rate comparison to ensure you're getting the best value possible with ShipStation.
A member of our team will be reaching out to you directly to help take a look. If there’s anything else you’d like to discuss in the meantime, don’t hesitate to reach out. We’re here to help!
- Hunter
ShipStation has been great for me as it…
ShipStation has been great for me as it is a cheaper way to get my products to customers and not cost an arm and leg.
9 May 2025
Reply from ShipStation
Thank you for your wonderful feedback! We're so happy to hear that ShipStation is helping you save on shipping costs while getting your products to customers efficiently. If you ever need assistance or have any questions, don't hesitate to reach out—we’re always happy to help!
- Hunter
Good value.
9 May 2025
Reply from ShipStation
Thank you for the great review! We're so glad to hear that you feel ShipStation provides good value. We’re here to make your shipping experience as smooth and efficient as possible. If there's anything else we can do for you, don’t hesitate to reach out—we’re always happy to help!
- Hunter
been using their platform auto…
been using their platform auto deducting money from my account 185 a day while i am already paying for labels upfront. they are fake and fraud. contacted them and they said ups ans usps directly while shipstation taking money oyt of my account. never ever use them.save your money and move away.
9 May 2025
Unprompted review
Reply from ShipStation
Thank you for your feedback, and we're truly sorry to hear about your frustration. We understand how concerning unexpected charges can feel, and we’d really like the opportunity to take a closer look at your Auto Funding settings to ensure everything is working as it should.
We weren’t able to locate your account from this review, but we’ll be submitting a request for your contact information through Trustpilot so we can connect directly and help clarify what’s happening and work toward a resolution. We’re here to help and would love the chance to assist.
- Hunter
Stay away
As an enterprise customer not able to get any support. Their Inventory sync add-on broke the stock of about 3500 SKUs on my website and it is already 24 hours no solution.
The chats are handled by people that just suggest random things by hoping you will get tired and close the chat. The phone number never gets answered.
6 May 2025
Unprompted review
Reply from ShipStation
We're truly sorry to hear about your experience and want to thank you for taking the time to share this feedback. We understand how critical accurate inventory syncing is to your business, and we regret that you've encountered this issue.
This is absolutely not the level of support we aim to provide, especially for our enterprise customers. We were able to locate your account and recent interaction with our support team, and we’ll make sure someone reaches out to you directly right away to assist further.
Your concerns are being taken seriously, and we’re committed to working with you toward a resolution.
- Hunter
BEWARE - Hidden Charges
BEWARE - I have a small business and have used Shipstation for years. I looked into an overdraft notification and found there have been several shipping adjustment fees. When looking into these, they said that the package size or weight were wrong even though they were entered correctly and were basically charging double along with a service fee. These are primarily when shipping UPS. Shipstation will blame UPS or say to go to stamps.com and they will point back to Shipstation. I finally had one person help and they only refunded the wrongful charge after showing screenshots from Shipstation. When I asked about the other ones that had the same issue, they said they didn't have the authority to and basically ghosted me. This has gone on for months and I have had hundreds if not thousands of these extra fees over several years. Horrible customer service
**Update reply to their response — all of these are correctly entered with no changes of size or weight. That is why after showing the screenshots from Shipstation a refund for one was given but this happening to several shipments every month with no notification of the extra charges. It's very fraudulent and takes a lot of time to find the hidden charges.
5 March 2025
Unprompted review
Reply from ShipStation
Thanks for taking the time to share your experience with us—we’re really sorry to hear about the frustration this has caused. We understand how concerning unexpected adjustment fees can be, especially for a any business trying to keep costs predictable.
We want to clarify that once a label is created and the package is in the carrier’s hands, any post-billing carrier adjustments—such as changes in weight or dimensions—are issued directly by the carrier based on their final scans and audits. That said, we always recommend double-checking the accuracy of package dimensions and weight at the time of label creation to help avoid these types of charges.
That said, we truly appreciate your long-term partnership and would love the opportunity to help review specific examples with you and provide any clarity we can. Since no contact info was left here, we’ll be submitting a request through Trustpilot so we can connect directly and support you further.
- Hunter
We are starting a hot sauce company and…
We are starting a hot sauce company and was told to use this company by our copacker If he is handling this part we are in. If I have to do it Im out. Sounds like allot of hanky panky going on here. I may just get an IT guy to set this up and save 100 a month And I'll negotiate the prices.
2 May 2025
Unprompted review
Reply from ShipStation
Thanks for sharing your thoughts with us. We'd love the opportunity to learn more about your business needs and explore how ShipStation might be a fit—whether you're managing things directly or working through your copacker.
If you're open to it, we'd appreciate the chance to connect for a quick conversation to better understand your goals and how we can support you. Since no contact details were left here, we’ll be requesting that information through Trustpilot so we can follow up directly.
- Hunter
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