ShipStation Reviews 532

I was excited when I found Ship Station in October of 2025 but this has quickly turned into a nightmare since February 11th. I was creating a label when I noticed i couldn't finish up only to see my account was in the negative of -$117 for a carrier(UPS) adjustment on a package that was shipped on 12th of December(they claim it was shipped 1st of December, customer ordered via Etsy 9th of December), value of the item is $74.99cad, weight was 250g, shipping and duty was calculated at $18.86.Only to arise 2 months later to say there's an adjustment claim. I logged into my account yesterday to see it's in the negative of -$732!!! I don't even know where the new $615 is coming from. I have spent hours chatting, calling and emailing support but they have been so irresponsive and dismissive of this case and not addressing the discrepancies I raised. They have my business credit card details, now reading other people's experiences here, I feel so terribly scared that I have fallen into a hole/scam of some sort with ShipStation. Seeing that 47% of reviews here are terrible, I wish I read reviews before signing up with them. I am not going to back down, be silenced or ignored. I am a small business owner, and this charge is not only incorrect but financially harmful.

ShipStation has a been a great Partner as we've scaled out Fulfillment operations. They offer functionality to suit our complex needs in various sales channels and meet customer demand.

We switch to ShipStation about a year ago and it's the best thing having all carries under one shipping platform. Easy to use, great reporting on all of your shipping information and the support team.

Easy to use and integrates with all downstream systems!

I do not like working on computers. Shipstation has made my life much easier!

Update: I want to share a fair update. After posting my original review, the company reached out and helped resolved the situation. I truly appreciate them taking the time to make it right. While it did take over four months and a review to bring attention to the issue, I am grateful it was ultimately handled. Because of that, I am happy to update my review to a 4 star. I do hope the claims process can become a bit quicker and more organized in the future, but I appreciate them ultimately making it right.

I was a loyal customer for years and loved using this service, a few hiccups here and there, until I had a shipping label issue that was handled very poorly and they did not take responsibility for their wrong.

A package shipped through my account through shipstation was sent to the wrong state, even though the correct address was on the label, and it was ultimately lost. Because the shipment was under their account, I had to rely on them to file the claim. I was reassured multiple times that it would be handled and that both the lost package and the replacement I sent to my customer would be covered.

It’s now been over four months. Customer service keeps saying they’ll “look into it,” and although I was told my refund was approved, the money was never deposited.

After seven years in business and shipping thousands of packages through them, this experience has been extremely disappointing. I’ll be looking elsewhere moving forward and want to know that paying a monthly fee is worth knowing a company has my back when situations like this arise.

Very disappointed and I would never again suggest this company to anyone.

Had an item shipped in August of last year, every month since there have been two recurring charges for 33.99 and for 19.00 I've tried the email and phone numbers I was given the email bounces back as not valid and the phone does not have a voicemail or anyone who picks up.

I discovered 5 days ago that my bank account was charged for Shipstation purchases that never showed up in the Shipstation account.

I have spent the past 5 days trying to get the charges reversed with Shipstation saying it can only be done through stamps.com and stamps.com saying there are no records of the charges.

I have wasted hours dealing with what obviously resulted from a technical glitch in their end and I am exhausted and lost a day of work trying to get small erroneous charges reversed with everyone in the affiliated companies denying access or responsibility foe the charges labels "shipstation" on my bank records.

*****

I finally got a credit back on the 6th day from Shipstation who found where the funds went. But stamps.com said that the charges were never completed even though it affected my bank balance. This disorganization wasted so much time that I really hesitate to spend more money there in case it happens again.

***
March 4, 2026

It happened again. I shipped a small package on March 3 and the postage was deducted from my Shipstation balance. The next day, a $10 charge appeared in my bank account with the description "Shipstation Add."

There is no record of this purchase in the Shipstation account and it was not justified because the balance covered the postage. I cannot spare 6 days to chase down erroneous charges every time I ship a package. I was in the middle of another task when I saw the charge and it derailed my day again.

Note: Automatic funding is turned off so funds can only be added to the Shipstation balance manually. These charges are completely unauthorized and should never have happened.

***
March 8, 2026
Stamps.com has ignored my request for assistance for 4 days and I had to send another request to Shipstation. This company has so far made 2 unauthorized charges to my card for labels I never purchased and ignored requests for a refund both times.

From now on I will be making a complaint to the ftc every time this happens. Shipstation is a company that cannot be trusted with card numbers and access to my banking information.

I was excited when I found Ship Station but after I signed up for the free trial that excitement was quickly deflated. I was going through the process of paying for a label but I kept getting an error when I tried to print it after I thought I paid for it. Well, instead of taking payment for the label, Ship Station took a $25 for an account credit instead of charging me for the label. I decided to cancel and was told it would take 30 days for my account to be closed and another 14 days before I received the refund. A total 44 days is ridiculous.

Here's an update after I posted. ShipStation refunded the $25 the next day. At least they acknowledged that.

We shipped a package internationally and received the cost and label through ship station. Cost for the shipping was noted as US$28 however after a week or so we received an adjustment email of a little over US$32 on top of the US $28 already paid. It was almost impossible to do anything with this directly with USPS as there was no place to submit the claim. We ended up going directly to GlobalPost asking what the additional $32 was for and they noted that the weight was off by 1 ounce. So of course we went back to them and now are getting information that it was due to the 1 oz weight discrepancy and for the first time ever that we had to pay taxes and duties for our client. This was not noted on the purchasing page of ship station and again had never happened before. Paying more than double on shipping for a label created through your system is tough as a small business. Is there a place in your system where we are missing these notices? Can't imagine if that continues to happen to all of our international packages in the future.

Great company, helps with speed, cost, and efficiency.

I've been with shipstation for over 6 years. Spent hundreds of thousands of dollars with 5+ different businesses. The app has had historic issues, glitches, etc. but it's never been detrimental is the probably 100K+ orders i've shipped out. I recently had an issue where I my default UPS account stopped working. I heavily rely on UPS as some of my customers cannot receive packages via USPS. It would not allow me to turn UPS on as an option (greyed out). I thought ok, I guess I'll start a ticket. It's now been three weeks, three excruciation weeks. Zero semblance of a solution. I've reached out probably 20 times. I get a generic response "don't worry we are looking into it" I've stressed how urgent it is. Finally after two weeks, they tell me they fixed, it - nope they actually just entirely DELETED ups as an option. It's nowhere to be found now on my dashboard and settings, the exact OPPOSITE of what i asked them to do. I reached back out several times, and asked it to be elevated, asked to speak to someone else. I even spent time to go on linkedin and try to find contact info for their exec team. I mean literally no one will help. It's honestly the worst customer service experience I've ever had in my life. If only I could share the back and forth. I feel unreliably frustrated and defeated here. It's hard to believe that this is as big of a company as it is. Rest assured, it may work for you right now, but if you EVER have issues, they simply don't care. Whether you are a large account or small, they will just ignore you and clearly have no processes in place to help people. It's such a shame.

For the most part it runs smoothly.
Someone is always available to help if I call.

Update after their response:: Can you credit my ship station account?? How do I access my ship station account to utilize this credit?

On another ticket you mentioned that my ship station account has been credited for another adjustment and you sent me a username which I am unable to access.

So you all don’t move until I left a negative review on Trust Pilot.

Your processes are broken and I am on a journey to expose them everywhere until you fix them.

You ask a customer to fill out forms and drive to there bank to get a letter in order to get THEIR money back.

I already shifted my business to another shipping provider because you are doing business wrong.

By the way I hope you are complying with the unclaimed property law because if you are keeping this money in your books you are in big legal troubles. Sorry you came to the wrong person.

STAY AWAY FROM THIS COMPANY! I WARNED YOU.

Been shipping with them through PayPal and it’s been a nightmare. I get random carrier adjustments and when I dispute them and get the carrier to agree they steal the adjustment money and keep it by making it super complicated to get refunded. Although I paid through PayPal they don’t credit my adjustments to the same payment method. Customer service is living in another world and don’t know what to do. Never seen a penny of my money that was supposed to be refunded by the carriers. Been in back and forth with their customer service now for so long they play on the hope that people will get tired of following up and just leave their little money behind but I won’t and I keep chasing them until they are being hold accountable and fix their system.

WAS LOOKING FOR A COMPANY TO SHIP MY LARGE FREIGHT ITEMS AND PRICES WOULD BE ALL OVER THE PLACE. THEN I FOUND SHIPSTATION AND IT CHANGED ALL THAT. CHEAPEST PRICE AND SMOOTH OPERATION. ALSO LINK TO MY EBAY SO NO EXTRA STEPS ADDING TRACKING TO MY ACCOUNT IT DOES IT AUTOMATICALLY.

We've had an excellent experience with shipping since changing to Shipstation

Easy to use , even a Gen Xer can do it! Intuitive program that is easy to learn and easy to use. It integrates well with my e-commerce and does what i need done without too much effort.

I have always found shipstation to be the easiest and smartest shipping program. The way you can filter orders is far superior than other shipping programs. I really liked their shipping label/packing slip options. The only reason i give it 4 stars is they changed the programs you can use to purchase labels. I preferred their previous partners.

ShipStation has been an exceptional platform for our business, and easily one of the best operational tools we use on a daily basis. In a high-volume, multi-channel environment where accuracy, speed, reliability, and scalability matter, ShipStation consistently delivers at a very high level.

From a functionality standpoint, the system is extremely stable, intuitive, and well engineered. Order imports flow smoothly, label creation is fast and reliable, automation rules perform consistently, and integrations with carriers and marketplaces work exactly as expected. The interface is clean and logical, making it easy to manage complex shipping workflows efficiently without unnecessary friction. The platform is continuously updated with meaningful improvements that enhance productivity rather than disrupt operations. It truly gives us exactly what we need to operate confidently and efficiently.

What genuinely differentiates ShipStation is their customer support and engagement model. Their responsiveness is outstanding. Whenever we have questions or need assistance, the support team is knowledgeable, professional, and focused on real solutions — not scripted responses. Issues are handled quickly and thoroughly, which is critical in an operational environment where delays can directly impact customers and revenue.

In addition to traditional support, ShipStation invests heavily in their customer community. They regularly host support groups, live meetings, educational sessions, product trainings, and special events that keep users informed, empowered, and ahead of the curve. These sessions provide valuable insights into best practices, platform optimization, and upcoming feature enhancements. It creates a collaborative environment where users feel heard and supported rather than isolated.

The platform itself continues to evolve intelligently. Updates are thoughtful, performance remains stable, and new features are rolled out with clear purpose. It is evident that ShipStation listens to customer feedback and prioritizes long-term platform quality, scalability, and user success. This level of operational maturity and product stewardship builds real confidence in the platform as a long-term partner.

ShipStation is more than just a shipping software — it is a critical operational backbone that enables growth, efficiency, and consistency across our fulfillment operations. The combination of a reliable system, continuous innovation, responsive support, and proactive community engagement makes ShipStation an outstanding solution for any serious business.

We highly recommend ShipStation to any company looking for a dependable, scalable, and professionally supported shipping platform. Excellent technology, exceptional people, and a genuinely superior experience.