This company failed to ship my prepaid order #12241 for 1 10,000 mAh free power pod black. Prepaid 8,600¥ Their email no longer works. This order was placed 10/24/2024. They unauthorized shipped m... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered two cases and they sent me the wrong case for one of the items I have sent two emails to try and see how I can rectify this and have yet to receive a response. I have placed a new order toda... See more
Company replied
Cases are cheap, clever advertising, good thing they were inexpensive. Wouldn’t trust them to protect the phone. The constant emails are annoying and they continue to come even though I’ve request... See more
I started my search for a new cell phone case that was pretty, yet rugged enough to protect the phone in case it was dropped. It was so hard choosing one case because I liked several. The company mad... See more
Company details
Written by the company
We take everyday boring items and – with a bit of magic and extreme imagination – turn them into lifestyle & fashion accessories you’ll be psyched to wear. We add a pinch of sunshine to a cloudy day. Paint a sunflower on a winter canvas. Extract the purest feeling of freedom and combine it with a fierce desire for perfection. In other words, we go the extra mile to make you look & feel absolutely out of this world! Dive into the world of MYCASE— a world of fashion, chique, and jaw-dropping aesthetics. Whatever your destination, we’ll help you get there in style.
Contact info
ROOM8, 11/F, WANG FAI INDUSTRIAL BUILDING, 29 LUK HOP STREET, SAN PO KONG, KOWLOON, 999077, HongKong, Hong Kong
- cs@shipmycase.shop
- shipmycase.shop
2.4
Poor
92 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Exactly what was advertised!
19 May 2024
I have not received my case
I have not received my case. I ordered it 3weeks ago. Ann LeConey at 18 East 94th street, apt 4A, New York,
18 May 2024
HORRIBLE EXPERIENCE AND NO PRODUCT RECEIVED!!
My first attempt at receiving my item was returned due to an error in the address, which was not my fault. Then I tried to reach someone at the phone number listed and no one ever answered, then I sent an email and received a rude reply via WhatsApp saying I'd get another delivery and provided me with some nonexistent China tracking number. Two weeks later still no item. I am reporting them and have started an investigation through my credit card company.
24 May 2024
Unprompted review
Did not receive what I ordered
I ordered two cases and they sent me the wrong case for one of the items I have sent two emails to try and see how I can rectify this and have yet to receive a response. I have placed a new order today for the proper case since I did not receive any response, I am very disappointed, but this is a gift, I promise to someone so I had to order at my own expense. Not a happy customer.
1 May 2024
Unprompted review
Reply from shipmycase
We will continue to improve our services, and we are deeply sorry for the trouble caused to you. We will give you a VIP discount for your next purchase, 20% code BESTIES, and have a happy life.
Awesome service
22 May 2024
Unprompted review
Ease of customer ordering process
20 May 2024
Unprompted review
Horrible experience
I asked them to cancel an order and they didn’t and sent it anyways and when I tried to return it they told me I had to send it back to a China address and the cost to send it back was almost as much as the refund would be…. No response after that. I also asked if the case was sturdy and was told yes very sturdy and it is very flimsy.
26 April 2024
Reply from shipmycase
We will continue to improve our services, and we are deeply sorry for the trouble caused to you. We will give you a VIP discount for your next purchase, 20% code BESTIES, and have a happy life.
I purchased a phone case in the past
I purchased a phone case in the past, and had a great experience. I needed another one, so I looked you up and got it in blue.
17 May 2024
Unprompted review
Reply from shipmycase
We will continue to improve our services, and we are deeply sorry for the trouble caused to you. We will give you a VIP discount for your next purchase, 20% code BESTIES, and have a happy life.
The case is not pink it is clear
18 April 2024
Reply from shipmycase
We will continue to improve our services, and we are deeply sorry for the trouble caused to you. We will give you a VIP discount for your next purchase, 20% code BESTIES, and have a happy life.
My case had 4 missing screws on the…
My case had 4 missing screws on the front of the case Order SMC8731
Update, one month later and a “sorry”. How about fixing the issue instead of an apology. I guess it’s why it’s called customer service and support. You won’t find that here.
17 April 2024
Reply from shipmycase
We will continue to improve our services, and we are deeply sorry for the trouble caused to you. We will give you a VIP discount for your next purchase, 20% code BESTIES, and have a happy life.
Is not the right case and this case is…
Is not the right case and this case is not what the description said and it’s a joke
Lame so lame
17 April 2024
Reply from shipmycase
We will continue to improve our services, and we are deeply sorry for the trouble caused to you. We will give you a VIP discount for your next purchase, 20% code BESTIES, and have a happy life.
The case I received is not the correct…
The case I received is not the correct size case for my phone.
28 March 2024
Reply from shipmycase
Thank you for leaving a review about Shipmycase, we are sorry that it did not meet your expectations.
We try to meet your expectations as quickly as possible.
We want to make sure your order is as accurate as possible, so thank you again for your trust
I have not received my order
20 March 2024
Reply from shipmycase
Thank you for leaving a review about Shipmycase, we are sorry that it did not meet your expectations.
We try to meet your expectations as quickly as possible.
We want to make sure your order is as accurate as possible, so thank you again for your trust
Nice phone case and quick delivery to…
Nice phone case and quick delivery to the Uk. Many thanks 🤩 ♥️
18 March 2024
I ordered two items,but only one…
I ordered two items,but only one arrived.
please send me the missing parts.
24 February 2024
Reply from shipmycase
Thank you for leaving a review about Shipmycase, we are sorry that it did not meet your expectations.
We try to meet your expectations as quickly as possible.
We want to make sure your order is as accurate as possible, so thank you again for your trust
Excellent case that fits perfectly
Excellent case that fits perfectly. seamless communication following the sale. Extremely happy
22 December 2023
Unprompted review
Praises for MYCASE
Praises for MYCASE! On-time delivery, great quality, and reassuring contact information. A positive experience in Pennsylvania.
21 December 2023
Unprompted review
Satisfied with my purchase
Satisfied with my purchase! Timely delivery, and customer service addressed my query promptly.-Harper, North Carolina
21 December 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.