ShipGo delivered my clubs back home from a recent golf trip. I thought the service was very good. I had support from the start of the process, all necessary paperwork was provided and my clubs arriv... See more
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Review summary
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Reviews shaping this summary
Our suitcase was picked up promptly and delivered even sooner than we anticipated. This is the 3rd time I have used ShipGo, and have told all my friends about ur company. From booking the pickup to de... See more
I was skeptical about using this website but with it only costing 40 dollars I went ahead and paid. I booked my suitcase Sunday night to come from Corpus Christi to Laporte where it arrived by Tuesday... See more
I’ve used them multiple times over the years since I do travel work and need things shipped for moving. This time, my things were picked up at my short term rental when and as expected and deliv... See more
Company details
Written by the company
At ShipGo, we believe in delivering an awesome travel experience for our customers. We’re able to achieve this because of our dedicated team. We strive to make your trip as seamless and enjoyable as possible. From our white glove door-to-door delivery to our complimentary luggage insurance, you can have the peace of mind that your luggage, golf clubs, skis, snowboard, bikes and other sporting equipment will arrive safely. We take care of the hard work so you can get back to what’s important, your journey.
ShipGo
Written by the company
- We Are Committed To Our Customers!
- It is our mission to make your travel experience hassle-free and enjoyable. With our dedicated customer service team, we ensure the highest level of service from the time your luggage is picked up until the time your luggage is delivered.
- We Ship More Than Just Luggage.
- Need to ship your golf clubs, skis, snowboard, bike, trunks, boxes, or other sporting equipment too? Not a problem, ShipGo will pick your bags up from the comfort of your home, business, resort, hotel, country club, ski lodge, and cruise port and deliver them straight to your destination. For a quote, visit www.shipgo.com today!
Our Hours
We offer support 7 days a week and can be contacted by phone, email, text, or chat to help answer any questions you may have!
Monday - Friday: 8:00 AM to 8:00 PM EST
Saturday: 8:00 AM to 5:00 PM EST
Sunday: 9:00 AM to 8:00 PM EST
Saturday: 8:00 AM to 5:00 PM EST
Sunday: 9:00 AM to 8:00 PM EST
Contact info
324 Datura Street, Suite 400, 33401, West Palm Beach, United States
- (800) 710-0826
- customersupport@shipgo.com
- shipgo.com
4.8
Excellent
4K reviews
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The process was flawless
The process was easy, quick and efficient. I have used Ship/Go three times and it has worked flawlessly each time.
19 May 2026
overwhelmingly convenient!
did't have to carry clubs around the airport. With a little planning, the clubs arrived on time and came back home promptly. cost less than had i dragged them around the airport, too!
16 May 2026
Fast and reliable
Easy, fast and reliable delivery, reasonable rates. Glad I found Shipgo 👍🏽
1 May 2026
Very impressed with the efficiency and…
Very impressed with the efficiency and customer support!
15 May 2026
It was a simple process and the clubs…
It was a simple process and the clubs arrived on time and at the course we chose.
8 May 2026
I love ship go
I love ship go. I use every year going to our winter home and then again back in spring. Always easy and safe. I tell everyone about this service.
13 May 2026
Both our bags arrived two days early
Both our bags arrived two days early! Now that’s AWESOME service!
13 May 2026
ShipGo Is My GoTo
Picked up on time. Delivered early. Customer service team always ready to help. Dependable. Reliable. Prompt. I've used for several years now and always earns my A+
13 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Difficulty reaching customer service…
Difficulty reaching customer service after making payment. Femal rep telling us to contact FEDX about pickup if we had concerns. Bad customer relations
7 May 2026
Reply from ShipGo
Mel,
Good afternoon, and thank you for reviewing your recent ShipGo international shipment. We’re very pleased to see your shipment was collected as scheduled and delivered to Italy ahead of schedule.
Upon review, we can see you spoke with our team on the morning of your scheduled pickup date regarding the anticipated collection time. While we unfortunately are unable to provide an exact pickup time unless a 1-hour pickup window is purchased for an additional fee, our team did confirm your shipment remained on schedule for collection prior to 6:00 PM. We can also confirm the shipment was successfully collected later that afternoon at 3:08 PM.
We apologize for any confusion regarding the pickup process and understand the uncertainty around pickup timing can be frustrating. That said, we’re pleased the shipment was ultimately collected and delivered within the timeframe selected during booking.
For future shipments, if the standard pickup window is inconvenient, you do have a few additional options available:
- Drop the packaged and labeled shipment off at a local carrier location
- Leave the packaged and labeled shipment in a secure location outside the front door of your residence at your discretion for collection
- Upgrade to a 1-hour pickup window for an additional charge
If you would like to discuss your experience further, our team would be happy to assist. We can be reached by call or text at 800-604-7021 or by email at customersupport@shipgo.com.
Thank you again for choosing ShipGo, and we look forward to assisting with your future travels.
Pick up
Pick up , delivery on time and smooth. Price point of 50- for a slower delivery would be better for non urgent stuff.
11 May 2026
Great customer service and delivery.
10 May 2026
Everything went well as always
Everything went well as always. I have used ship Go before & was pleased.
9 May 2026
Customer service was great
Customer service was great, I only worked with this company because they had a live person to speak with while the other companies didn't.
Everything arrived within a few days. Excellent tracking.
23 April 2026
Excellent service!
8 May 2026
I used ShipGo to move from CA to KS with three boxes
I used ShipGo to move with three boxes, and the experience was excellent. Their live chat support was incredibly helpful. While I was struggling to get clear answers from the delivery company’s contact center, the ShipGo team always responded quickly and accurately. Having ShipGo as an intermediary made me feel much more at ease than sending the packages directly through the delivery company. Thank you so much.
8 May 2026
Best company to use to ship bags
This is the only company we use to ship our bags. Very prompt, great customer service and delivered the bags early to the hotel. I have a peace of mind knowing our bags are in good hands. Highly recommend them. Use them once and you are hooked.
7 May 2026
Our luggage was picked up and delivered…
Our luggage was picked up and delivered on time:) We had 2 pieces in shipments that came on different days, but it was still within the estimated arrival date.
Worked for us especially it was much less expensive than it would be taking them on the flight. We are satisfied with this service.
6 May 2026
Shipgo makes traveling sooo much easier…
Shipgo makes traveling sooo much easier and not any more costly than checking luggage on the plane, in fact, sometimes it has been less expensive to use shipgo than checking pieces on the airlines. Like that I can choose my service provider and have always used Fed Ex - never had a problem - my luggage even beat me home once!
1 May 2026
I was more than impressed
I was more than impressed with the prompt customer service response as I received via chat, before, during and after the shipment took place.
During a time I was stressed out and had to board a plane with my luggage (left at hotel), they were already able to confirm and make changes to my request before I even took off. And my luggage arrived from the hotel in another city, straight to my doorstep without a scratch, just a few days later.
Think you ShipGo!! Will use again, whenever needed.
6 May 2026
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