ShipGerman Reviews 399

I had a horrible time with ShipGerman. It was a comedy of errors and a very frustrating experience. I won't work with them again and would advise you to brace yourself in case you end up in the same boat as me.

Some details:

One of the packages had the sum of both package weights in their system. When I brought it up with their support team, they denied this, even though the scanned shipping label showed the weight of each package and made it clear that the weight they recorded was wrong.

The cost quoted for package consolidation and forwarding exceeded the value of the shipment by more than 200%. It exceeded the cost of forwarding both packages individually by 500%.

When attempting to return the shipment to sender, I was dealing with a helpful but clueless outsourced support team. There is no streamlined process for package return. The difficulty I encountered was beyond comical.

good service, no flaws, everything worked like planned

Really great service! Very fast

I was ready to say this service was great but they did THAT nasty thing, they had to. You create an account, the ask for regular information. They say nothing. You create a receiving address ID, they say nothing. You send a parcel, they receive it, they still don't mention anything. You pay for the forwarding and THEN... then you say I need to share a photo of my face (biometric data), plus photos of my id.. for the shipping to take place. I WOULD HAVE NEVER, EVER WOULD HAVE ACCEPTED TO SHARE SENSITIVE INFORMATION WITH YOU OR ANY OF YOUR RANDOM PARTNERS TO FORWARD ANYTHING, AND YOU INTENTIONALLY HIDE THIS BIOMETRIC VERIFICATION UNTIL THE CUSTOMER HAS NO OTHER OPTION BUT TO SWALLOW IT. I DEEPLY HOPE YOU GO UNDER. PS: Before you lie about this information being disclosed in advance, "identify using an id" is far, very far from collecting much more delicate biometric data.

Response: Yes, classic "it's in the fine print" kind of response. As as predicted you'd say, "id verification" is not a biometric scan. I also could not find any law requiring id verification (it may exist) and even less a biometric scan. I also don't care how times you repeat "securely handled", behind every single data leak there's a company that previously said the exact same thing. If the NSA can have their data leaked, how do you think you or Veriff can do a better job? And even then, if were are not lying and a biometric scan is legally required, why not doing it BEFORE even letting anyone ship something to you? because you know full well that people are 100X more likely to do it coerced, with a paid purchase waiting in your warehouse. I was not even against an ID check, or even biometrics, just against this kind of **** dishonest move.

Overall a brilliant experience. I bought a pair of running shoes from a German online shop that wouldn’t ship to the U.K. direct (Brexit). I was able to quickly check with ShipGerman customer services that I had formatted my ShipGerman address correctly at the retailers. The customs declaration was completed automatically for me based on the retailer’s invoice. The shipping I selected was cheap and correspondingly slow but that’s what I chose so that’s fine - I couldn’t find an alternative supplier that could come anywhere close to ShipGerman’s budget offering. One minor problem - I needed to provide proof of ID for my first shipment and this wasn’t made clear in the emails so my shipment lost a day before I realised by looking at the dashboard. My dealings with customer service were excellent.
I was a little nervous using a service like this that if something ever went wrong with my delivery then I could end up trying to resolve things between ShipGerman, the retailer and the delivery company but ShipGerman are very responsive and professional and I feel that I’d be able to trust them in the future if things ever went wrong. Thoroughly recommended.

Shipping from Germany to the U.S. was incredibly easy and seamless. The whole process went smoothly from start to finish — everything arrived just as expected. Highly recommend!

First class service. Quite easy to setup and everything went smoothly from signing up and all the way to receiving the parcel/shipment

Very easy to use and quick delivery. Great website. Excellent service.

That was insane! You guys received the package and a couple hours later it was out the door. I got it the following day! Super quick and a great way to get an Apple Vision Pro in a country where it's not for sale

Great, quick service, good communication, and price.

Nice support, and fast delivery, prices are reasonable.

Start to finish the experience was exceptional. Package arrived, was received and shipped out the same day. Setting up the address was also super easy.

Super service! Highly recommend!!!

Awesome 👏 customer service outstanding fast and direct to my house 👏👏👏👏

Good prompt response. Good rates. Excellent customer care. Timely delivery as promised.

I'm very satisfied with your service, fast shipping, reasonable prices, super friendly customer support.
I'm looking forward to have the next shipment with you.

The on-line store based in Germany, wasn't able to ship to my destination of Australia because of administration issues. They recommended ShipGerman to forward the package from Germany to Australia. The ShipGerman Website was straightforward, with simple instructions given on how to register. The Customer Service Team from ShipGerman were outstanding; they were polite, friendly and extremely helpful by responding to every query I had, guiding me every step of the way with impeccable communication. The consolidation of my items was economical for me. The shipment of my package by ShipGerman was efficient and quick and I didn't have to wait very long for the Items to arrive at my doorstep. The condition of the package was in top condition. Overall, I am a very satisfied and happy customer and will definitely be using ShipGerman Services in future. Thank you ShipGerman.

Great Service! Opens up US access to great products from around the world.

Seamless service and really easy to use even for a first-timer. Worked perfectly - thank you!