Worst experience I ever had. Almost 11 days I have been calling them and getting the same reply that today or tomorrow they will collect.If there is anyone responsible in your company please solve my... See more
Company replied
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Review summary
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Reviews shaping this summary
A simple pick up request & no response till now. It's been over a week. And just to cover up they say that the driver attempted to deliver but failed due to no customer response. Total lie & the best... See more
Company replied
TERRIBLE!!! they write fake info on tracking saying they attempted and failed delivery when they never come or contact. I had an order from TEMU and it's just missing, my son is going to miss out all... See more
Company replied
Words cant describe how horrible my experience is with shipa. The worst delivery company in the whole of UAE. Even with endless emails and instructions they still fail to deliver. They miss delive... See more
Company replied
Company details
Written by the company
Shipa is a digital logistics platform that helps businesses, entrepreneurs and consumers move goods across borders or across town with a few clicks. Shipa Freight helps small and medium-size businesses move freight around the world and tap into opportunities offered by the global economy. Shipa Ecommerce manages e-commerce fulfillment, delivery and returns across the Arabian Gulf. Shipa Delivery provides same-day, next-day and on-demand delivery in Kuwait, Saudi Arabia and the UAE. Shipa is powered by Agility, one of the world’s largest logistics providers.
Contact info
J1 Warehouses, Jebel Ali, Dubai. UAE., 414117, Dubai, U.A.E.
- 600574472
- Support@shipadelivery.com
- shipa.com
1.5
Bad
264 reviews
Replied to 93% of negative reviews
Typically replies within 48 hours
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Utmost disapointment
Utmost disapointment, I am a tourist in Makkah, my Mom phone stoped working and bought a phone online. Chose Shipa delivery. Uhhh regret dealing with them. Will check, will see, will try. Lies and lies. Its not Ok wAllahi to behave like this. I have to stay in hotel and wait for your package that you lied that it will arrive next day. P.S. Yesturday waited all day long for the package, they told me they work till 21:00. Imagine the courier never came never called, wrote in status that I was unreachable. Disaster, cheating lying company. I was online checking his location all day long. Oh my time, how I regret ever ordering something in saudi arabia. I feel sick.
20 June 2024
Unprompted review
Reply from Shipa
Dear Valued Customer,
We're truly sorry to hear about your experience. Your feedback is extremely important to us, and we strive to ensure every customer is satisfied.
Please note that we could not proceed with our normal schedule in the past two weeks in Makkah due to Hajj, as authorities had closed many areas due to heavy crowds. We will make an effort to proceed with the delivery as soon as we possibly can.
Thank you for your understanding and patience.
Very bad customer support
Very bad customer support. One delivery pending since 1 month and nobody help us to sort the matter.
online chat agents are useless. specially Deyala. they don't have any updates
30 May 2024
Unprompted review
Reply from Shipa
Dear valued customer, we are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. Please reach out to us over direct messages and the team will assist you at the earliest. Have a great day!
The worst courier company in saudi…
The worst courier company in saudi arabia.
8 February 2024
Unprompted review
Reply from Shipa
Dear valued customer, we are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. Please reach out to us over direct messages and the team will assist you at the earliest. Have a great day!
Possibly the worst courier company i…
Possibly the worst courier company i have ever dealt with. Ordered from Nike and they chose Shipa to deliver the shoes for my kids.
First delivery was out on the 7th Feb. Driver requested my national address so i sent it. Never turned up and tracker said i didn't answer the phone. Never received any calls. Second delivery 8th Feb. Same thing....sent my national address and didn't turn up. Called on Friday to find out where my parcel was and they informed me it will be 100% delivered on Sat. Sat received a message from delivery driver requesting national address and to share my location. I gave both and waited for the delivery. Nothing turned up. Called Nike to complain and called Shipa and they informed me the parcel wasn't even at their sorting office.
Shambolic customer service and i company i will never ever use again.
7 February 2024
Unprompted review
Reply from Shipa
Hello, thank you for reaching out to Shipa World!
We are very sorry that you were not satisfied with our service and we would like to assist you with making things right. Can you please share your order number or the mobile number that is related to the order to solve the issue promptly?
Terrible experience
Terrible experience. They didn't not deliver my item at all just because of their lies that I had given a wrong phone number. Even many times I called the customer service of the company I ordered the item and then confirmed my phone number was correct. They have a very bad services. They will never care even it's urgent. Negative zero is not even deserving to give in this company.
28 November 2023
Unprompted review
Reply from Shipa
Hi! We are sorry that your experience was not an amazing one, this is certainly not the level of service we wish to provide for our customers. Please allow us the opportunity to make things right by sharing your shipment reference/ tracking number to resolve your issue promptly.
I SCHEDULED FOR A PICK UP ON THE 24TH…
I SCHEDULED FOR A PICK UP ON THE 24TH OF NOVEMBER. ITS 29TH OF NOVEMBER ALREADY AND STILL NOBODY PICK IT UP. I DONT CARE IF THEY TELL ME THAT THEY WILL PICK IT UP IN 5 DAYS BUT TELLING YOU ON THE PHONE THAT THAT IT SCHEDULED TO BE PICK UP THAT DAY IS WHAT IS ANNOYING AND DISRESPECT OF YOUR CUSTOMER SCHEDULE AND TIME. WORST EXPERIENCE!!!!!
24 November 2023
Unprompted review
Reply from Shipa
Dear valued customer, we are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. Please reach out to us over direct messages and the team will assist you at the earliest. Have a great day!
My parcel was out for delivery since 2…
My parcel was out for delivery since 2 days. Requested the company I placed to order to deliver within office hours unfortunately the courier guy did not arrive.
If there is a negative rating I would give a -5
5 October 2023
Unprompted review
Reply from Shipa
We are very sorry that you were not satisfied with our service and we would like to assist you with making things right. Can you please share your order number or the mobile number that is related to the order to solve the issue promptly?
i came to track my order in their…
i came to track my order in their website, i saw that they were out for delivery 2pm, its already 7:30 and still not received my parcel, i have other plans and i cant go out of my house because im waiting for them. know to value your customers time.
29 June 2023
Unprompted review
Reply from Shipa
Hi! We are sorry that your experience was not an amazing one, this is certainly not the level of service we wish to provide for our customers. Please allow us the opportunity to make things right by sharing your shipment reference/ tracking number to resolve your issue promptly.
Not valuing customers time.
i came to track my order in their website, i saw that they were out for delivery 2pm, its already 7:30 and still not received my parcel, i have other plans and i cant go out of my house because im waiting for them. know to value your customers time.
27 June 2023
Unprompted review
Reply from Shipa
Hi! We are sorry that your experience was not an amazing one, this is certainly not the level of service we wish to provide for our customers. Please allow us the opportunity to make things right by sharing your shipment reference/ tracking number to resolve your issue promptly.
Very reliable courier and great…
Very reliable courier and great customer service. Will totally recommend this company to my family and friends.
23 June 2023
Unprompted review
Reply from Shipa
Oh Thanks for your kind words. They will definitely be shared with the team and thanks again for being a customer of ours, we look forward to taking care of you again soon.
Worst company should be closed I…
Worst company should be closed I mention the Time delivery at morning but the guys coming at night 9PM poor customer service
15 May 2023
Unprompted review
Reply from Shipa
Dear valued customer, we are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. Please share your order number so we can arrange a call to confirm further details. Have a great day!
Reply from Shipa
Thank you so much for taking the time to provide us with a positive review. It was a pleasure serving you, and we'll be more than happy to provide the 5-star service that you deserve again. Stay safe!
Reply from Shipa
Thank you so much for taking the time to provide us with a positive review. It was a pleasure serving you, and we'll be more than happy to provide the 5-star service that you deserve again. Stay safe!
Great service
Great service, picked up on time, keep me informed at each stage and delivered securely and on time. Great value too.
9 May 2023
Unprompted review
Reply from Shipa
Thank you so much for taking the time to provide us with a positive review. It was a pleasure serving you, and we'll be more than happy to provide the 5-star service that you deserve again. Stay safe!
Drivers are great and smile everytime
Drivers are great and smile everytime
Drivers always nice and understanding! Thank you
8 March 2023
Unprompted review
Reply from Shipa
Thank you so much for taking the time to provide us with a positive review. It was a pleasure serving you, and we'll be more than happy to provide the 5-star service that you deserve again. Stay safe!
Good delivery service
9 May 2023
Unprompted review
Reply from Shipa
Thank you so much for taking the time to provide us with a positive review. It was a pleasure serving you, and we'll be more than happy to provide the 5-star service that you deserve again. Stay safe!
Excellent service
9 May 2023
Unprompted review
Reply from Shipa
Thank you so much for taking the time to provide us with a positive review. It was a pleasure serving you, and we'll be more than happy to provide the 5-star service that you deserve again. Stay safe!
Worst delivery company i ever know!
Worst delivery company i ever know!
They are updating the delivery status that they go in my place but i never recieved even one call or any notification to them. I even took my off to receive my parcel but i waste my all effort and time. 👎👎👎👎👎👎👎
You should CLOSE YOUR COMPANY, its not really helping, you guys ruined our day. 😡😡😡😡😡😡😡😡😡😡
8 May 2023
Unprompted review
Reply from Shipa
Hi Irene! Thank you for taking the time to provide your feedback.
We're so sorry to read you had a frustrating experience and we apologize that our service did not meet your expectations. We are looking into your issue, in order to resolve it at the earliest possible. We thank you for your patience and understanding!
Terrible service
Terrible service. Du uses them to deliver their sims but the delivery agents amuse themselves by marking they are in the location and being unable to deliver the sim and rescheduling. Initial schedule was during the weekend and now they expect me to stay at home and they do not provide any schedule of delivery because maybe my life revolves around receiving a SIM card and I don’t need to work.
15 April 2023
Unprompted review
Reply from Shipa
Hi Sandy! Thank you for taking the time and sharing your feedback with us.
Your time is very valuable and saving it is our top priority, We are terribly sorry that this wasn't demonstrated. Please allow us the opportunity to make things right by sharing your shipment refrence/ tracking number in order to resolve your issue promptly.
I recently used Shipa Delivery for a…
I recently used Shipa Delivery for a package delivery and I couldn't be more impressed with their service. From start to finish, everything was seamless and hassle-free. The website was easy to use and provided me with all the information I needed to make an informed decision. The pickup and delivery were both on time and the driver was courteous and professional. What really stood out to me was the level of communication throughout the entire process. I received regular updates via email and text message, which made it easy to track my package and know exactly when it would arrive. Overall, I would highly recommend Shipa Delivery to anyone looking for a reliable and efficient delivery service. They exceeded my expectations in every way possible.
1 April 2023
Unprompted review
Reply from Shipa
Thank you for the great review, Moataz! We're happy to hear that you're satisfied with our service. Such wonderful feedbacks keep us motivated to deliver such amazing experiences.Can't wait to provide the 5 star service that you deserve again. Stay safe!
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