Service was good but as a first time user I struggled to work out what to do. Website and app aren't intuitive when it comes to finding the information on my packages. There was a query on the value... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I used these folks recently to ship some car spares I bought on US eBay to the UK. Its a pretty good service, consolidation is easy enough to do. Shipping fees are pretty much as expected. Havin... See more
Company replied
For anyone living outside the USA, like Canada. If you wish to import something from a seller that does not ship to canada, then using Ship7 is a great tool that allows you to order, ship to their war... See more
Company replied
Again very fast shipping from ship7 Thank you for it But these days, it's a disaster with customs until the package finally arrives. It arrived a week after the scheduled delivery date with hig... See more
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Company details
- Shipping Company
- also in
- Delivery Service
- Freight Forwarding Service
- Logistics Service
- Package locker
- Shipping and Mailing Service
Written by the company
Ship7 ships your online purchases from the United States, United Kingdom and Turkey to 190+ countries and territories. Sometimes websites based in these countries won't ship internationally, but with Ship7.com you can shop those sites and ship your purchases to our US ,UK And Turkey facilities. It's simple - just enter your Ship7 address at checkout. We'll receive the package for you and re-ship to anywhere in the world. Ship7 ships online purchases from the United States , United Kingdom & Turkey to 190+ countries and territories. We secure low shipping rates. We have exclusive partnerships with FedEX, DHL and more. Start shopping and we'll deliver your goods to you safe and sounds (and fast!). We have more than 270,000 members from all around the world. Join us today! Ship7, make international shopping easy
Contact info
95 Mayhill St, Unit H, 07663, Saddle Brook, United States
- 302 265 0 777
- support@ship7.com
- ship7.com
4.2
Great
993 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 57% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Reply from Ship7
Dear Customer,
Thank you so much for your wonderful feedback!
We’re delighted to hear that you had a great experience and found the ordering process and dashboard easy to use.
Your satisfaction means a lot to us, and we look forward to serving you again soon.
Regards,
Ship7.
Reply from Ship7
Dear Customer,
Thank you so much for your kind words and love!
We truly appreciate your support and are delighted to know you’re happy with our service.
We love having you as part of the Ship7 family and look forward to serving you again soon!
Regards,
Ship7.
Reply from Ship7
Dear Customer,
Thank you so much for your continued trust and loyalty over the past 7 years!
We’re truly honored to have you as part of the Ship7 family, and it means a lot to know that you consider us the best.
Your support motivates us to keep delivering the best possible service. We look forward to many more years of serving you!
Regards,
Ship7.
Reply from Ship7
Dear Customer,
Thank you so much for your positive feedback!
We’re glad to know you’re satisfied with our service, and we truly appreciate your support.
We look forward to continuing to serve you.
Regards,
Ship7.
Reply from Ship7
Dear Customer,
Thank you for your kind words! We’re so glad to hear that you found our team fast and professional. Your positive feedback means a lot to us, and we look forward to continuing to serve you.
Regards,
Ship7.
Consolidation
Previously, shipments used to be consolidated, and based on that I placed many orders. However, I later found out that consolidation is no longer available. This was very disappointing for me and turned out to be very costly. For this reason, I can no longer use Ship7.
22 September 2025
Reply from Ship7
Dear Customer,
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and disappointment caused regarding our consolidation service.
You are absolutely right — we had to temporarily pause our consolidation service due to a high volume of requests from customers worldwide. During this period, we also took the opportunity to review and improve our internal processes to serve our customers better.
We truly value you as one of our long-term customers and wouldn’t want to lose your trust or business. We’re happy to inform you that our consolidation service is now active again with a small service charge applied. If you’re planning to ship from the USA, UK, or Turkey, you can once again use our consolidation and repacking services.
Here’s how the repacking cost works:
$5 for the first box, and $3 for each additional package.
For example, if you wish to combine 4 packages into one box, the total repacking cost will be:
1 package × $5 = $5
3 packages × $3 = $9
Total = $14
To opt for the consolidation service, you can contact us via Live Chat, Ticket, or Email, and our team will be happy to assist you promptly.
Additionally, we’re pleased to share that we now offer discounted shipping rates with DHL and UPS, helping you save even more on your future shipments.
We truly regret that your last experience left a negative impression, but we kindly request you to give us another opportunity to serve you — we’re confident that you’ll notice the improvement this time.
We hope this message demonstrates our commitment to fairness, transparency, and customer satisfaction. If you feel we’ve addressed your concerns positively, we would be deeply grateful if you could consider updating your review to reflect your latest experience.
Once again, we apologize for the inconvenience and sincerely thank you for your patience, understanding, and continued trust in Ship7.
Regards,
Ship7.
Very Efficient Team
They always get my parcels managed quickly to my courier as soon as I paid for shipping I wouldn't use anyone else its a great place to have my parcels shipped too because a lot of sellers won't ship to England,so I get them sent here,& then select my courier & tally-ho I get them sent over,brilliant!love these guys
22 September 2025
Reply from Ship7
Dear Customer,
Thank you so much for your wonderful feedback and 5-star review! We’re delighted to hear that our team has been able to manage your parcels efficiently and make the shipping process smooth for you. It’s great to know that our service is helping you receive items from sellers who don’t ship directly to England.
Your trust and continued support mean a lot to us, and we look forward to serving you again soon.
Regards,
Ship7.
Reply from Ship7
Dear Customer,
Thank you for sharing your 5-star review! We’re glad to hear your package was delivered on time and that you’re satisfied with our service. Your positive feedback means a lot to us, and we look forward to assisting you with your future shipments.
Regards,
Ship7.
Reply from Ship7
Dear Customer,
Thank you for your 5-star review! We’re pleased to know you’re happy with our quick service and that you’ve been choosing us consistently. Your trust and continued support mean a lot, and we look forward to serving you again.
Regards,
Ship7.
Good but with points of improvement
Sometimes the site seems to have problems in functioning correctly or smoothly, and customer service isn't very easy to contact.
Anyway my order arrived fast and almost without problems.
Few suggestions: more pics of the package arrived at the mail address so a person can properly check if everything is ok. In a case I received only one pic.
Plus some service weren't handled properly, and they should be more careful with that.
20 September 2025
Reply from Ship7
Dear Customer,
Thank you for taking the time to share your detailed feedback and for rating our service positively. We’re glad to know your order arrived quickly and without major issues.
We sincerely apologize for the difficulties you experienced with our website and customer service accessibility. Your suggestions regarding additional package photos and more careful handling of services are greatly appreciated. Feedback like yours helps us identify areas for improvement, and we will share your comments with our team to ensure these aspects are addressed and advise them to pay more attention to avoid these kind of issues in the future
Our goal is to provide a smooth and reliable experience for all our customers, and we’re committed to making the improvements needed. We truly value your trust and look forward to serving you even better in the future.
Regards,
Ship7.
Reply from Ship7
Dear Hamad,
Thank you for your perfect 5-star review! We’re glad to know you’re satisfied with our service and truly appreciate your support. We look forward to assisting you again soon.
Regards,
Ship7.
Excelent proxy ;D
All the process went smootly and fast, even if murrica postal system is collapsing, so kudos to Ship7.
7 September 2025
Reply from Ship7
Dear Alvaro,
Thank you for your wonderful 5-star review! We’re glad to hear that your experience with Ship7 was smooth and fast, despite the challenges with the postal system. Your kind words and appreciation mean a lot to us.
We truly value your trust and look forward to serving you again soon.
Regards,
Ship7.
Reply from Ship7
Dear Xavier,
Thank you so much for your 5-star review! We’re delighted to hear that you found our service fast and easy. We also appreciate your feedback regarding communication — we’re always looking for ways to improve, and your input helps us serve you better.
We look forward to assisting you again soon!
Regards,
Ship7.
Very Excellent service.
12 September 2025
Reply from Ship7
Dear Elton,
Thank you for your 5-star review! We’re delighted to know that you are satisfied with our service. Your appreciation means a lot to us, and we look forward to serving you again soon.
Regards,
Ship7.
After using two other providers
After using two other providers, this is the first time I used SHIP7. The service was amazing and shopping and getthing things shipped to Europe was convenient for the first time! Great customer service, convenient pricing with the bonus of the sales-tax free, Delware address. They showed to be thinking about the customer first and I was absolutely satisfied with the service. You earned a customer! Thank you!
9 September 2025
Unprompted review
Reply from Ship7
Dear Customer,
Thank you so much for sharing your wonderful feedback with us! We’re delighted to hear that your first experience with SHIP7 was smooth and convenient. It’s great to know that our tax-free Delaware address, pricing, and customer-first approach made a positive difference for you.
We truly value your trust in us and are thrilled to have earned you as a customer. Our team looks forward to assisting you with many more successful shipments to Europe in the future.
Thank you once again for choosing SHIP7!
Regards,
Ship7.
Very precise and kind
Very precise and kind. Good communication, fast service. Price average
7 September 2025
Reply from Ship7
Dear Customer,
Thank you for your kind words and for sharing your experience with us. We’re glad to hear that you found our service precise, fast, and our communication helpful. Your feedback means a lot, and we’ll continue working hard to provide you with the best experience possible.
We truly appreciate your support and look forward to serving you again!
Regards,
Ship7.
Expensive and short
1. Shipping outrageously expensive
2. Constraint on shipping holding duration reduction from previous making it tough to time
7 September 2025
Reply from Ship7
Dear Customer,
We truly regret the inconvenience you experienced. We greatly value your feedback and would like to address your concerns in detail.
After reviewing your recent order #300197583, we noticed it was shipped via DHL in 4 separate packages. Since no repacking service was requested, the items were shipped as received. Please note, repacking is an optional, chargeable service that allows us to combine multiple boxes into one. If this had been selected, you could have saved approximately 4–5 LBS in total weight.
Regarding shipping charges, please allow us to clarify: our rates are calculated based on both actual weight and dimensional (volumetric) weight—a standard practice across the shipping industry. Carriers charge based on whichever is higher, as the space a package occupies on the aircraft can often impact cost more than its physical weight. The universal formulas used are:
• Inches: L × W × H ÷ 139
• Centimeters: L × W × H ÷ 5000
More details are available on our pricing page: https://www.ship7.com/prices.
Concerning storage and auto-hold, we follow the same policy for all customers:
• 15 days free storage + 30 days paid storage ($1.99 per day, per package)
• After 45 days, additional charges apply.
The auto-hold system is an automated safeguard. If a package description doesn’t match one of the 500+ approved product descriptions in our database, the package is placed on hold. This ensures compliance with shipping regulations and prevents the accidental shipment of restricted or dangerous goods.
To quickly resolve such holds, you have two simple options:
1. Upload your purchase invoice in your mailbox for verification.
2. Contact our customer service team directly and share the requested details for instant release.
This procedure is applied uniformly to all Ship7 customers to ensure safety and compliance.
We hope this clarifies the situation and demonstrates our commitment to transparency and reliable service. If you feel our explanation reflects the efforts, we make to support our customers, we would be truly grateful if you could consider updating your review to reflect your overall experience.
Once again, we apologize for any inconvenience and thank you for your patience, understanding, and trust in Ship7.
Regards,
Ship7.
The costumer service of super friendly…
The costumer service of super friendly hade some questions and one broblem it was solved instantly and they got a very nice customer advocate person will defendly use the service next time
5 September 2025
Reply from Ship7
Dear Customer,
Thank you for sharing your positive experience with us! We’re delighted to hear that our customer service team was able to assist you quickly and resolve your concern. Providing friendly and efficient support is something we truly value, and we’re glad it made a difference for you.
We appreciate your trust in SHIP7 and look forward to serving you again on your next shipment!
Regards,
Ship7.
Lost my package but after 1 month they did reimburse me for it.
I have used ship forwarding services for hundreds of shipments the past 5+ years for my business. I used MyUS for hundreds of shipments and they always received my orders and logged them in. I decided to try Ship7 and sent 1 order to them. Tracking from Amazon showed it was delivered to their address but after 17 days and asking Ship7 what happened to my package they claimed they never found it. The only answer they could give me was to try and get my refund from Amazon (which thankfully Amazon gave me a refund even though they did ship it and tracking showed it was delivered to Ship7) so this was a bad experience to have 1 out 1 of fail. I have done 500+ with MyUS and they got all of them and Ship7 can't even get 1 right.
If they would at least take some responsibility in their business practices and either compensate me for their error/loss or how do they not have cctv camera on their warehouse receiving door or docks?
What if I had ordered an expensive item there and this happened? I could have lost hundreds of dollars. Luckily my Amazon order was only $15 so I would definitely not RISK sending anything to Ship7 because they can't guarantee they will receive it and they'll just tell you to go get a refund from the merchant shop that shipped it say they must've delivered it to another address when tracking show it was delivered to the right address.
Be a bit careful with SHIP7 and probably use it for small value shipments and not high value ones.
EDIT UPDATE: I have received a satisfactory resolution from Ship7 and they were willing to compensate me for the lost package of $15. I do appreciate they got back to me and finally showed some willingness to help but it took over 1 month to get to this for a small package of a value of $15 and I think anyone would be frustrated if this happened to them. So I have at least upgraded my review rating to 3 out of 5 instead of 1. They are legit and their service does work as I have shipped out almost 50 orders with them in the past, but the weak points is that their customer service is a bit slow and it can take a long time to get a response or a resolution and for some people, time is of the essence. I do appreciate they got back to me at least but I hope they can take customers feedbacks and learn how to improve their systems to make it better.
21 August 2025
Unprompted review
Reply from Ship7
Dear Customer,
Thank you for sharing your concerns with us. We sincerely regret the inconvenience you faced and fully understand how frustrating it must have been, especially when a package goes missing.
We would like to clarify a few points to ensure there is no misunderstanding:
You registered with Ship7 on November 26, 2020, and over the past 5 years you’ve successfully shipped 49 orders with us. We are grateful for your long-term trust and loyalty.
Our standard warehouse process ensures that every package received during business hours is scanned and updated to customer mailboxes within 1 business day. If volumes are high, it may take slightly longer, but packages are always logged after they are received.
All incoming shipments go through multiple checkpoints — including Gate Scan and Receiving — between 10 AM–5 PM EST, Monday to Friday (https://my.ship7.com/address).
Regarding the shipment # TBA323767893261 in question (Amazon delivery on August 21, 2025, at 08:36 AM), it was marked as delivered outside of our receiving hours, and there was no gate scan recorded in our system. Despite this, our team carried out a full physical inspection inside our warehouse as well as with neighboring warehouses. Unfortunately, the package could not be located.
We also acknowledge that when you first contacted us, one of our trainees did not properly clarify that the delivery occurred outside business hours. We apologize for this miscommunication.
Our usual process in such cases is to advise customers to request a refund from the seller, since the carrier incorrectly marks the package as delivered to our address when it was not actually received by us. Thankfully, you were able to recover your funds from Amazon.
That said, we value the relationship we’ve built with you over the years. As a gesture of goodwill, if you confirm we will credit $15 (the cost of the item) to your Ship7 account, which you can use toward your future shipments.
We hope this explanation demonstrates our commitment to fairness, transparency, and customer satisfaction. If you feel this reflects our efforts to address your concerns, we would be truly grateful if you might consider updating your review.
Once again, we apologize for the inconvenience and thank you for your patience and understanding as we work hard to provide the most reliable service possible.
Regards,
Ship7.
Good good good so good
5 September 2025
Reply from Ship7
Dear Customer,
Thank you for your wonderful feedback! We’re glad you’re happy with our service and look forward to assisting you again soon.
Regards,
Ship7.
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