Service was good but as a first time user I struggled to work out what to do. Website and app aren't intuitive when it comes to finding the information on my packages. There was a query on the value... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Sometimes the site seems to have problems in functioning correctly or smoothly, and customer service isn't very easy to contact. Anyway my order arrived fast and almost without problems. Few sugge... See more
Company replied
They always get my parcels managed quickly to my courier as soon as I paid for shipping I wouldn't use anyone else its a great place to have my parcels shipped too because a lot of sellers won't ship... See more
Company replied
For anyone living outside the USA, like Canada. If you wish to import something from a seller that does not ship to canada, then using Ship7 is a great tool that allows you to order, ship to their war... See more
Company replied
Company details
- Shipping Company
- Delivery Service
- Freight Forwarding Service
- Logistics Service
- Package locker
- Shipping and Mailing Service
Written by the company
Ship7 ships your online purchases from the United States, United Kingdom and Turkey to 190+ countries and territories. Sometimes websites based in these countries won't ship internationally, but with Ship7.com you can shop those sites and ship your purchases to our US ,UK And Turkey facilities. It's simple - just enter your Ship7 address at checkout. We'll receive the package for you and re-ship to anywhere in the world. Ship7 ships online purchases from the United States , United Kingdom & Turkey to 190+ countries and territories. We secure low shipping rates. We have exclusive partnerships with FedEX, DHL and more. Start shopping and we'll deliver your goods to you safe and sounds (and fast!). We have more than 270,000 members from all around the world. Join us today! Ship7, make international shopping easy
Contact info
95 Mayhill St, Unit H, 07663, Saddle Brook, United States
- 302 265 0 777
- support@ship7.com
- ship7.com
4.1
Great
972 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 55% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Ship7
Dear Customer,
Thank you for your valuable feedback and for sharing your experience with us!
We’re happy to hear that you found our service fast and convenient. We also appreciate your comments regarding the pricing shown in the calculator. Please note that final shipping charges may vary depending on the actual package weight, dimensions, carrier adjustments, or additional handling requirements received at the warehouse.
Your feedback is very important to us, and we continuously work on improving the accuracy and overall customer experience.
Thank you once again for choosing Ship7. We look forward to assisting you with your future shipments!
Regards,
Ship7.
Reply from Ship7
Dear Maria,
Thank you for your great feedback.
We’re delighted to hear that you had a fast and positive experience with our service. Your satisfaction is very important to us, and it’s always encouraging to know we’re meeting your expectations.
We truly appreciate your support and look forward to serving you again.
Regards,
Ship7.
I’ve been using Ship7 for 8 years now…
I’ve been using Ship7 for 8 years now and have never had an issue. Thanks to the amazing team.
27 April 2026
Reply from Ship7
Dear Customer,
Thank you for your wonderful feedback and for being a valued customer for the past 8 years.
We’re truly grateful for your continued trust and support, and it means a great deal to hear that you have consistently had a positive experience with our service. Your kind words about our team are sincerely appreciated and will be shared with them.
Customers like you motivate us to continue delivering the reliable service we strive for every day.
We look forward to serving you for many more years to come.
Regards,
Ship7.
Alex at Ship7 is very unprofessional
Alex at Ship7 is very unprofessional. He does not understand or listen to the customer and then he tells the customer that they are not understanding. Their prices have become ridiculously high and they have hidden charges as the cost calculator is different to the actual amount you pay. They come up with many excuses unfortunately and it is going downhill for them. Alex makes it worse by being very rude and has a tendency to be very dishonest unfortunately.
24 April 2026
Unprompted review
Reply from Ship7
Dear Elyas,
I hope you are doing well.
I have reviewed your recent chat with our Ship7 agent and sincerely apologize for the inconvenience and frustration caused.
First, I would like to personally apologize regarding your interaction with Alex. He is currently a trainee in his probation period, and we are actively monitoring and coaching his performance. We acknowledge that your concerns should have been addressed in a clearer, more professional, and courteous manner. We take this seriously and will be providing him with additional guidance and retraining to improve customer communication moving forward.
Regarding package #5579801, we acknowledge that you have previously shipped plant-based food products through us, and as with those prior shipments, such items were reviewed by our team, including MSDS verification, before being released for shipping.
We also understand your point that some other US forwarding companies may process similar products with fewer restrictions. In some cases, those providers may operate under broader carrier approvals or specialized agreements that allow them to ship products under a more limited prohibited list. In our case, we must follow the approvals and compliance requirements applicable to our carrier arrangements, which may require additional review for certain non-frequent or sensitive products.
For products that are not frequently shipped through our network, our process is to request an MSDS and, based on that review, confirm whether the item can be shipped or whether carrier approval is required. Where necessary, we seek clarification or approval directly from the carrier before proceeding.
For package #5579801, we were unable to locate an MSDS link or document shared in the chat history. While we recognize you have shipped plant-based products previously, this item does not appear identical to those earlier shipments, and for that reason we sought carrier approval before proceeding. we already sent you carrier response via email.
Regarding shipping charges, we would also like to clarify that due to ongoing geopolitical conditions, carriers have implemented temporary war-related surcharges for GCC countries. These charges vary based on the total billable weight and may appear as an additional surcharge when you review shipping options. These surcharges are applied directly by the carrier, and we have not increased our own shipping rates.
Additionally, due to the current situation, some carriers are using alternate air routes to move cargo, which has also contributed to increased fuel surcharges. These charges may vary depending on the destination country and may be why you noticed shipping rates appearing higher than usual. Apart from these carrier-imposed costs, there are no hidden charges in our rates.
As a valued and long-standing customer, your satisfaction is very important to us, and we sincerely hope for the opportunity to continue serving you. We regret that this recent experience did not meet your expectations, but we are confident that your future experience can better reflect the level of service we strive to provide.
Your feedback is extremely valuable to us and helps us improve transparency, communication, and the overall customer experience. If you have any remaining questions or concerns, please feel free to reach out at any time — we are always here to assist you.
Should you feel that your concerns have now been addressed, we would greatly appreciate it if you would consider updating your review to reflect your latest experience. Your feedback helps us improve and maintain transparency for all customers.
Once again, we sincerely apologize for the inconvenience and thank you for your patience, understanding, and continued trust in Ship7.
Regards,
Ship7.
Reply from Ship7
Dear Customer,
Thank you for your great feedback.
We’re delighted to know you had a positive experience with our service. Your support and satisfaction mean a lot to us, and we remain committed to providing reliable service at all times.
We look forward to assisting you again in the future.
Regards,
Ship7.
Very thorough.
Very thorough.
The communication all the way through via automated emails was reassuring . Fast delivery. Items arrived safely.
23 April 2026
Reply from Ship7
Dear Customer,
Thank you for your wonderful feedback.
We’re delighted to hear that you found our service thorough and that our communication throughout the process was reassuring. It’s also great to know your items arrived safely and that you were pleased with the fast delivery.
Providing reliable communication and a secure, efficient shipping experience is always our priority.
We truly appreciate your support and look forward to assisting you again in the future.
Regards,
Ship7.
A mixed experience
I'm honestly not sure if this was all my fault, but I found the Ship7 website very difficult to use. I didn't realise that my parcel hadn't been sent yet until I started getting emails warning me that I was going to be charged for storage. Sometimes I was asked to do things that I couldn't see a facility for anywhere, or the page didn't seem to be responding. All in all it took me weeks to complete my order when it seemed to be something that could be done in ten minutes.
On the other hand, when I did send messages asking for help, I received replies from real people who were helpful, and both friendly and professional. My request to combine both parcels into one was accepted, and when the parcel was finally shipped, it arrived here on the other side of the world so fast, it would probably have taken longer to do the trip myself!
So depending on how you want to look at it... either a company whose website has some serious problems with functionality, or a customer who just can't do techie stuff and a company that can meet the needs of even the most incompetent customer!!
20 April 2026
Reply from Ship7
Dear Tani,
Thank you for taking the time to share such a detailed and honest review.
We sincerely regret to hear that you found our website difficult to navigate and that the process took longer than expected. This is certainly not the experience we aim to provide, and your feedback regarding usability, page responsiveness, and clarity is extremely valuable to us. We will be sharing your comments with our IT technical team to help improve the overall user experience.
At the same time, we truly appreciate your kind words about our customer support team. We’re glad to know that our team was able to assist you effectively, combine your packages as requested, and ensure your shipment was delivered quickly.
Please rest assured that we are continuously working to enhance both our platform and services to make the process more seamless and user-friendly. For any future shipments, we highly recommend reaching out to us via live chat, ticket or email—we will be more than happy to guide you step-by-step and make the process much smoother for you.
We genuinely value your feedback and would welcome the opportunity to provide you with a much improved, 5-star experience on your next shipment.
Regards,
Ship7.
This is the worst service provider I have ever experienced.
This is terrible.
The prices are high, the delivery is slow, and on top of that, it keeps getting delayed. No matter how long I wait, no estimated delivery date is ever provided.
Moreover, even though the shipment is stuck at customs and delays are occurring, it has been completely neglected. When I contacted customer support, I was told to contact the shipping company, Aramex, used by ship7, and resolve the issue myself.
This is truly a terrible service.
I will never use this again.
----
It has already been nearly one month, yet this issue still has not been resolved.
Honestly, this has been an extremely careless and disappointing service experience, and I strongly advise others not to use your service.
Ship7, resolve this issue immediately.
You have taken no proactive action at all, and your handling of this matter has been completely unacceptable.
Stop giving vague responses and take proper responsibility for resolving this situation immediately.
-----4/28------
In response to Ship7’s explanation, I would like to say the following:
Please do not lie.
It is obvious that nothing was properly handled unless I contacted you first, and this clearly resulted in even further delays.
When I initially contacted support, I was simply told that this was a “normal delay.” Even though the shipment was being held at customs, nobody explained the actual reason for the hold, nor did anyone inform me what information or action was required from my side.
To make matters worse, I was told to contact Aramex myself and resolve the issue on my own. Although I was extremely dissatisfied with that response, I still contacted Aramex directly — and received absolutely no response.
This experience has honestly been terrible. I cannot trust your company when all I receive are generic, one-sided replies with no real accountability.
Your advertised service and the actual experience were completely different:
“Timely delivery updates” → No updates were provided.
Estimated delivery: “5–12 days” → Actual delivery took about 1 month.
Expected delivery date notifications → Never provided. The package suddenly arrived without notice.
Incorrect information provided → UPS emailed me stating delivery was scheduled for 4/14, yet the package unexpectedly arrived on 4/24 through a completely different carrier.
This is genuinely one of the worst shipping experiences I have ever had.
16 April 2026
Unprompted review
Reply from Ship7
Dear Customer,
Thank you for taking the time to share your feedback. We sincerely regret the frustration and disappointment this experience has caused.
We completely understand your concern regarding the delay, customs hold, and the lack of a clear delivery timeline. This is certainly not the experience we aim to provide, and we apologize for the inconvenience you experienced.
Upon review, we see that you placed the order on March 24, and the shipment label was generated and received by Aramex on March 25. We also note that you were in communication with us through a support ticket regarding this shipment. As this was your first order with us, we truly regret that your initial experience was impacted by delays at multiple customs checkpoints, which extended delivery until April 24.
Parallely our team was updated you via ticket for the same shipment, Unfortunately, this was an unexpected situation, even for a normal shipment. As soon as we noticed the delay, we also opened a case with Aramex to better understand the reason for the extended transit time. Based on the updates received, the delay was caused by customs processing at multiple checkpoints, which was beyond the carrier’s and our direct control.
We understand how frustrating this must have been, particularly for a first-time shipment, and we sincerely regret the inconvenience caused. Please be assured that we did not expect this level of delay from the carrier, and we take your experience seriously.
We sincerely regret that this experience has led to this impression of our service, as it does not reflect the level of support we strive to provide. Your feedback is valuable to us, and we would welcome the opportunity to restore your confidence in our service in the future.
Regards,
Ship7.
under trying
8 April 2025
Unprompted review
Reply from Ship7
Dear Mohammed,
Thank you for your feedback.
We understand that your experience may not have fully met your expectations, and we truly appreciate you bringing this to our attention. Your input helps us identify areas where we can improve and deliver a better experience.
We would be grateful if you could share a bit more detail about your experience so we can address any concerns and assist you more effectively. Our team is always here to help and ensure your future shipments are handled smoothly and efficiently.
We value your support and look forward to the opportunity to serve you better and provide a 5-star experience next time.
Regards,
Ship7.
I am extremely impressed with this…
I am extremely impressed with this excellent and fast service. Because Amazon was unable to deliver my goods from the USA to the Czech Republic. I highly recommend it to everyone!!!
26 March 2026
Unprompted review
Reply from Ship7
Dear Michal,
Thank you very much for your wonderful feedback.
We’re delighted to hear that you were impressed with our service and that we could successfully assist in delivering your shipment from the USA to the Czech Republic when other options were not available. Your satisfaction is extremely important to us, and it’s rewarding to know that our efforts met your expectations.
We truly appreciate your recommendation and look forward to serving you again in the future.
Regards,
Ship7.
Reply from Ship7
Dear Customer,
Thank you for your positive feedback.
We’re pleased to know that you are satisfied with our service overall. Your support means a lot to us, and we continuously strive to provide a smooth and reliable experience for all our customers.
We look forward to serving you again in the future.
Regards,
Ship7.
Easy and efficient, recommended
Very easy and intuitive shipping process, and very fast service.
5 April 2026
Reply from Ship7
Dear Customer,
Thank you for your kind feedback.
We’re delighted to hear that you found our shipping process easy and intuitive, and that our service met your expectations in terms of speed and efficiency. Providing a seamless experience for our customers is always our priority.
We truly appreciate your recommendation and look forward to serving you again in the future.
Regards,
Ship7.
THEY ARE THEIF
THEY ARE THEIF
I ordered 5 electronics
17 Pro Max , 16 Pro Max , 16 Plus , PS5 after that i reciecved a email about invoices and i sent them after that they said send your DL Proof card pictures I sent them and they said the documents are fake and the stole my all electronics I filed a complaint in the police and IRS hope they will be caught they eaten my money.
3 April 2026
Unprompted review
Reply from Ship7
Dear Customer,
Thank you for sharing your concerns. We sincerely regret the frustration this situation has caused and take allegations of this nature very seriously.
We would like to respectfully clarify that Ship7 does not withhold or confiscate customer packages without cause. In cases involving high-value shipments, particularly electronics, additional verification may be required as part of our security, fraud prevention, and compliance procedures. These measures are in place to protect customers, merchants, and our shipping network from unauthorized transactions and fraudulent activity.
Ship7 has zero tolerance for fraudulent activity, and these verification procedures are part of our standard protocol applied consistently to all Ship7 customers.
If documentation submitted during verification could not be approved, this would have been related to the verification process and not an attempt to retain goods improperly. We understand this can be upsetting, especially when high-value items are involved.
Additionally, in situations where we receive a complaint from an online seller or the actual cardholder alleging a fraudulent transaction, we are required to collect supporting evidence from the seller or cardholder and may suspend the customer account pending review, in accordance with our compliance procedures.
We strongly encourage you to contact us directly with your Ship7 suite number and any support ticket details so we can review your case thoroughly. If there has been any misunderstanding, or if additional documentation may help clarify the matter, our team is willing to review it further.
We take customer concerns seriously and would welcome the opportunity to investigate this with you and work toward a fair resolution.
Regards,
Ship7.
Extraordinary service!
As a regular customer I'm used to recieving a fantastic service from Ship7. This time since my country has been paralysed due to the war with Iran, I expected my delivery to be delayed. I was extremely excited when my delivery arrived faster than ever, couldn't be happier. Always an extraordinary shopping experience from Ship7.
30 March 2026
Reply from Ship7
Dear Customer,
Thank you for your exceptional feedback and for your continued trust in Ship7.
We truly value having you as a regular customer, and it’s rewarding to know that our service has consistently met your expectations. We also sincerely appreciate your understanding given the difficult circumstances in your country, and we’re especially pleased that your shipment reached you faster than expected during this time.
Your kind words mean a great deal to us and motivate our team to maintain the highest level of service.
We look forward to serving you again and continuing to provide you with a seamless shopping experience.
Regards,
Ship7.
Outstanding service!
They were really amazing, taking care of my specific instructions when the package arrived. Then, after my package arrived, I needed more photos, which they promptly took and got updated on my profile within minutes. I was really impressed with their customer service team, especially Steven & Chris. Always replying fast to the emails and get connected on the phone super fast. Highly recommend, especially after coming from not such a great experience with a different US forwarder. Also, I must add that they packaged the item exactly as it was sent in the original box and with all the bubble wrap and packing materials.
5/5, can recommend to anyone who needs this service!
Thank you
Alexandre Dias
17 March 2026
Reply from Ship7
Dear Alexandre,
Thank you for your outstanding review and for taking the time to share your detailed experience.
We’re delighted to hear that our team was able to carefully follow your specific instructions and promptly assist with the additional photos. Providing timely updates and attentive support is a key part of our service, and it’s great to know this made a positive difference for you.
We truly appreciate your kind recognition of Steven and Chris — your feedback will certainly be shared with them and the wider team. It’s also reassuring to know that our communication, handling, and packaging met your expectations, especially in comparison to your previous experience.
Your recommendation means a lot to us, and we’re grateful for your trust in our services.
We look forward to assisting you again in the future.
Regards,
Ship7.
communication is amazing
24 March 2026
Reply from Ship7
Dear Wilton,
Thank you for your kind feedback.
We’re delighted to hear that you had a great experience with our communication. Keeping our customers well-informed and responding promptly is a key priority for us.
We truly appreciate your support and look forward to assisting you again in the future.
Regards,
Ship7.
the best ship7
22 March 2026
Unprompted review
Reply from Ship7
Dear Customer,
Thank you for your wonderful feedback.
We’re thrilled to hear that you consider Ship7 the best. Your support and trust mean a great deal to us, and we remain committed to delivering the highest level of service every time.
We look forward to serving you again.
Regards,
Ship7.
love the service
love the service , as amazon delivered to their warehouse they updated the item with a photo very smooth service and i use aramex for ship to sri lanka , thank you ship7 ....
20 March 2026
Unprompted review
Reply from Ship7
Dear Customer,
Thank you for your wonderful feedback.
We’re delighted to hear that you love our service and had a smooth experience from package arrival to shipping. It’s great to know that the item updates with photos and the overall process met your expectations, especially when shipping to Sri Lanka via Aramex.
Your support means a lot to us, and we truly appreciate your trust in Ship7.
We look forward to serving you again.
Regards,
Ship7.
Reply from Ship7
Dear Tim,
Thank you for your excellent feedback.
We’re delighted to know that you had a great experience with our service. Your support and satisfaction mean a lot to us.
We look forward to assisting you again in the future.
Regards,
Ship7.
Great customer service and well-designed process
The forwarding process was seamless, delivery was quick, customer service was very helpful. They answered all my questions and guided me through the steps as a first time user. I will definitely be using Ship7 in the future.
8 March 2026
Reply from Ship7
Dear Paul,
Thank you for your wonderful feedback.
We’re delighted to hear that you had a seamless forwarding experience and found our process easy to follow. It’s especially great to know that our customer service team was able to support and guide you effectively as a first-time user.
Your trust and confidence in choosing Ship7 mean a lot to us, and we’re glad we could make your experience smooth and efficient.
We look forward to assisting you again in the future.
Regards,
Ship7.
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