Simple, easy and clear booking process Booked x3 trips: Tokyo - Kanazawa, Kanazawa - Kyoto & Kyoto - Tokyo for our trip in June / July All simple and straightforward, QR Codes for tickets straig... See more
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Update: I was successful in acquiring my train ticket, following the provided instructions. My initial worries were mostly about being unfamiliar with kiosk purchases, lol. Have raised the rating... See more
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I just wanted to thank Shinkansen ticket team and customer service representative Michiko-san. I made some errors during my booking process. I reached out to their team and they quickly responded to h... See more
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I tried three times on a Friday evening 8/14/26 to make this purchase in japanese yen in web-site for the Japanese bullet train. It would not go through. The next morning, Saturday, it went through b... See more
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Company details
Written by the company
Shinkansen-Ticket.com is a Japan-based travel agency specializing in booking Shinkansen and limited express train tickets—including high-demand routes that are often difficult to secure. With nearly a decade of experience, we’ve built a reputation for reliable, flexible, and traveler-friendly service. We provide both QR code-based tickets for easy station access, ideal for last-minute bookings, and physical paper tickets, which can be delivered to your home abroad, hotel, major post offices, or even a friend’s residence across Japan—perfect for carefully planned itineraries. Our expertise in Japan’s rail system allows us to offer customized support with a deep understanding of routes, connections, and seating options—including oversized luggage seats, scenic views, and group arrangements. Trusted by thousands of repeat customers and partnered with numerous hotels and travel agencies, we regularly assist in arranging train tickets for hotel guests and tour clients across Japan.
Contact info
4.5
Excellent
45 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Absolutely fantastic service for…
Absolutely fantastic service for booking the Shinkansen. Very accommodating for families and smooth as butter
3 July 2026
Unprompted review
Reply from Shinkansen Ticket.com
Thank you very much for your kind review. We are delighted to hear that the reservation process went smoothly. We look forward to serving you again.
Dates formats change on different…
Dates formats change on different screens and unsure of selected dates. Overseas fares are not clear if apply for single or multiple tickets. Unclear on how to add multiple tickets unless trying.
5 July 2026
Unprompted review
Reply from Shinkansen Ticket.com
Thank you for your review.
We appreciate your feedback regarding the date format, fare information, and the ticket selection process. Your comments will be shared with our team as we continue working to improve the clarity and usability of our website.
Reply from Shinkansen Ticket.com
Thank you for your review.
We are pleased to hear that you found our website easy to use and the payment process straightforward. We appreciate your recommendation and hope you have a pleasant journey in Japan.
no seat confirmation and no time…
no seat confirmation and no time confirmation
2 July 2026
Unprompted review
Reply from Shinkansen Ticket.com
Thank you for your review.
We send an initial email after each order is placed. Once we have selected the best available seats for your journey, we send a confirmation email with your seat and train details. Thank you for your feedback, and we will continue to improve the clarity of our booking process.
comfort and ease
26 June 2026
Unprompted review
Reply from Shinkansen Ticket.com
Thank you for your review.
We appreciate your kind words about the comfort and ease of your experience. Thank you for taking the time to share your feedback, and we look forward to serving you again.
I am incredibly grateful for the… collaboration, quick responsiveness and care
I am incredibly grateful for the outstanding service and patience I received. Our booking was originally set for August along with a group of others, but the team kindly reached out to inform us of a mistake: the presentation was actually scheduled for June. Without any extra cost, they promptly corrected the booking. Their attentiveness and care went above and beyond. I couldn’t be more appreciative!
16 June 2026
Unprompted review
Reply from Shinkansen Ticket.com
Thank you for your kind review.
We're pleased to hear that our customer support team could assist with updating your reservation.
Easy and fast to get a ticket
Easy and fast to get a ticket. Only pay attention to get your reservation 8 hours at least before train departure.
Enjoy your journey !
14 June 2026
Unprompted review
Reply from Shinkansen Ticket.com
Thank you for your review. We are pleased to hear that you found the booking process easy and efficient. Your feedback is greatly appreciated, and we are glad we could assist with your travel arrangements.
Excellent work
Excellent work
Very fast and professional in dealing with issues Thankyou
14 June 2026
Unprompted review
Reply from Shinkansen Ticket.com
Thank you for your review. We are pleased to hear that you were satisfied with the speed and professionalism of our support. Your feedback is greatly appreciated, and we are glad we could assist you in resolving the issue.
easy to find and complete ticket…
easy to find and complete ticket purchase
13 June 2026
Unprompted review
Reply from Shinkansen Ticket.com
Thank you for your review. We are pleased to hear that you found our website easy to navigate and the ticket purchase process straightforward. Your feedback is greatly appreciated, and we are glad the booking experience met your expectations.
Don’t understand why it is taking so…
Don’t understand why it is taking so long to get my tickets
11 June 2026
Unprompted review
Reply from Shinkansen Ticket.com
Thank you for your review. As explained in your order confirmation email, seats are arranged one month before your travel date — this is due to how the Japanese Shinkansen ticketing system works.
Your booking is confirmed, so please rest assured. You'll receive a seat confirmation email with all the details at that time. We hope this clears things up.
Amazing Customer Service
I just wanted to thank Shinkansen ticket team and customer service representative Michiko-san. I made some errors during my booking process. I reached out to their team and they quickly responded to help with my issues. They help fixed my issues and caught mistakes I didn't realize I had made. This is my third time using their service and will continue to do so in the future. I highly recommend booking your shinkansen tickets through them.
10 June 2026
Unprompted review
Reply from Shinkansen Ticket.com
Thank you for your kind review. We're pleased to hear that our team was able to help, and we look forward to assisting you again in the future.
Reply from Shinkansen Ticket.com
Thank you for your review. We're glad to hear that our team was helpful and responsive.
Above and beyond service
I made a mistake in the dates of a purchase and they reached out to me to confirm (because all other dates were in another month) and made the change, definitely above and beyond. Arigato gozaimasu!!
2 June 2026
Unprompted review
Reply from Shinkansen Ticket.com
Thank you for your kind review. We're glad we could help resolve the issue and keep your travel plans on track.
Youtube Link
Straight forward - mind you I had a friend show me a few days ago what to do - so a link with a Youtube video of how to book would be magic
2 June 2026
Unprompted review
Reply from Shinkansen Ticket.com
Thank you for your review and helpful suggestion. We're glad to hear that you found the booking process straightforward, and we'll keep your feedback in mind as we continue improving our service.
So easy to use
Simple, easy and clear booking process
Booked x3 trips: Tokyo - Kanazawa, Kanazawa - Kyoto & Kyoto - Tokyo for our trip in June / July
All simple and straightforward, QR Codes for tickets straight in my inbox ready to use and print at stations
Love the options of being able to select other train times when booking in advance knowing that the travel is done and i can tick off my do do list!
31 May 2026
Unprompted review
Reply from Shinkansen Ticket.com
Thank you for your kind review. We're glad to hear that booking your train journeys in advance was easy and helped make your travel planning simpler. We hope you enjoy your trip in Japan!
Very easy for a foreigner to navigate…
Very easy for a foreigner to navigate and book tickets.
27 May 2026
Unprompted review
Reply from Shinkansen Ticket.com
Thank you for your review. We're glad to hear that you found our booking process clear and easy to follow.
Helpful site for booking bullet train
The information provided is very helpful in making appropriate decisions. I booked one trip using this site and returned to book another. Looking forward to the experience next month!
26 May 2026
Unprompted review
Reply from Shinkansen Ticket.com
Thank you for your review. We're pleased to hear that you found our website helpful and chose to book with us again. We hope you enjoy your upcoming trip!
Great quick service
26 May 2026
Unprompted review
Reply from Shinkansen Ticket.com
Thank you for your review. We're pleased to hear that you were satisfied with our service.
Their customer service was very…
Their customer service was very knowledgeable and helpful.
25 May 2026
Unprompted review
Reply from Shinkansen Ticket.com
Thank you for your review. We're pleased to hear that our customer service met your expectations.
Very reliable and easy.
19 May 2026
Unprompted review
Reply from Shinkansen Ticket.com
Thank you for your review. We're pleased to hear that you found our service reliable and easy to use.
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