shinecommerce.co Reviews 14

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4.0

Software Company

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Company details

Software Company

Written by the company

We are working on build Shopify Apps and Travel Booking System to help merchants happy everyday with their business.

Contact info

Phu Do, 100000, Nam Tu Liem, Vietnam
kien@shinecommerce.co
shinecommerce.co

4.0

Great

14 reviews

5-star

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Dec 18, 2023

Horrible customer support with 0 technical knowlege.

The person on the other end of my support ticket had no clue about their own product's technicalities. The responses were unhelpful and alarmingly misinformed. You can't trust a product when those behind are incompetent.

They kept repeating the same paragraph from the theme documentation and used unprofessional. No cause or solution to the serious issues the theme has caused.

18 December 2023

Unprompted review

Reply from shinecommerce.co

Dec 20, 2023

Hi Jens,

I'm Harry - Traveler's Customer Support Specialist

We're incredibly sorry. We're doing all we can to help.

May I know your ticket ID/username Shinehelp? At this moment, we are not aware of how your issue looks or what problems your website might be facing. We don't even know who you are

Besides, you can email us via phuonghv@shinecommerce.co

We are more than willing to help.

Hope you understand.

Please feel free to contact us if you need any further information.

Thank You and Best Regards."

Dec 5, 2023

Shinetheme Support is Amazing!!!

Shinetheme support was great! I requested custom features and they were very helpful. They understood my requests' importance and helped until everything was perfect. It was easy to communicate with them and worked fast. Highly recommended!

5 December 2023

Unprompted review

Reply from shinecommerce.co

Dec 20, 2023

Hi Josh Isitemiz,

It is wonderful to hear you are having a great experience with Traveler and our support services.

Thank you very much for taking the time to post a review and for your kind words. Your sincere compliments are one of the greatest inspirations for us.

We promise to always keep focus and be hard-working on updating products and providing great service.

Thank You and Best Regards!

Nov 8, 2023

Great theme and great customer service

Great theme and great customer service. Also for custom work. Will order again!

8 November 2023

Unprompted review

Reply from shinecommerce.co

Dec 20, 2023

Dear Ewout,

Thank you very much for the time to leave such glorious feedback, which is really inspiring and we can assure you that such amazing reviews even make us do our best.

We're glad that you're enjoying the theme as well as the support service provided by our team

Thank You and Best Regards!

Jul 20, 2023

Ever best customer support

We are using there Word Press Theme named 'Traveler' & we are completely satisfied with the performance, appearance, functionality & above all the pro active customer support along with the comprehensive documentation of it.
There provided extensions (some are free) to use with the theme as add on are one of the best solutions we have found.
Thanks again

20 July 2023

Unprompted review

Reply from shinecommerce.co

Dec 20, 2023

Hi Syed Haseeb,

Thank you for taking the time to provide us with such positive feedback and for awarding us a 5-star rating.

We are delighted to hear that you had a great experience with our team.

Thank You and Best Regards!

May 12, 2023

Good experience with the best customer…

Good experience with the best customer support. I am very glad that I chose you.

11 May 2023

Unprompted review

Reply from shinecommerce.co

Dec 20, 2023

Dear Ouma Oluoko Joseph

It is wonderful to hear you are having a great experience with Traveler and our support services.

Thank you very much for taking the time to post a review and for your kind words. Your sincere compliments are one of the greatest inspirations for us.

We promise to always keep focus and be hard-working on updating products and providing great service.

Thank You and Best Regards!

Apr 25, 2023

Amazing Theme, Excellent Support

Apart from being an excellent theme so far, I got probably the best support from all the themes I've being using out there. Theme used is Traveller and I am really happy with Shinecommerce.com

25 April 2023

Unprompted review

Reply from shinecommerce.co

Dec 20, 2023

Dear Antonios Minides

Thank you for taking the time to provide us with such positive feedback and for awarding us a 5-star rating.

We are delighted to hear that you had a great experience with our team.

Thank You and Best Regards!

Feb 9, 2023

Great Product

Great product for me that i am looking for a tour website is the best choice that i can ever had . Support is more than great always on disposal to answer your questions .

Really good job thanks !
Akis

8 February 2023

Unprompted review

Reply from shinecommerce.co

Feb 10, 2023

Dear MyWay Tour Santorini,

It is wonderful to hear you are having a great experience with Traveler and our services.

Thank you very much for taking the time to post this review and for your kind words. Your sincere compliments are those of the greatest inspirations for us.

We promise to always keep focus and be hard-working on updating products and providing great service for great customer experiences.

Thank You and Best Regards

Dec 25, 2022

Great support

Great support, very helpful, nice features, very intuitive design of app. Still developing though, but they are on the good way.

24 December 2022

Unprompted review

Dec 13, 2022

Thanks to the developer team works very…

Thanks to the developer team works very well. Especially, Harry and Bryan work so much. They are listening to all my needs whenever I need them, and also they continue to develop theme every day. Since the first day I purchased the theme, it has been 2 years and in 2 years they fix every problem I have faced. I understand they do not provide custom changes but they fix all problems you faced. Thanks to the team.

11 December 2022

Unprompted review

Reply from shinecommerce.co

Dec 20, 2023

Dear Emin BOLA,

Thank you very much for the time to leave such glorious feedback, which is really inspiring and we can assure you that such amazing reviews even make us do our best.

We're glad that you're enjoying the theme as well as the support service provided by our team

Thank You and Best Regards!

Dec 9, 2022

Good theme, great customer service

I am a still a novice to the IT, coding and web world and I did have some issues with the theme but customer service has been patient and generally great. All issues get resolved or a suitable solution is provided. They remind me of why I liked and purchased the theme in the first place...it is flexible and includes all of the components for if or when I want to grow my business.

7 December 2022

Unprompted review

Reply from shinecommerce.co

Dec 20, 2023

Hi JobsAdsNmore,

It is wonderful to hear you are having a great experience with Traveler and our support services.

Thank you very much for taking the time to post a review and for your kind words. Your sincere compliments are one of the greatest inspirations for us.

We promise to always keep focus and be hard-working on updating products and providing great service.

Thank You and Best Regards!

Nov 2, 2022

Wonderful theme

Wonderful theme. Wonderful support theme. The best on the market.

2 November 2022

Unprompted review

Reply from shinecommerce.co

Dec 20, 2023

Hi S.Fernandes Mesquita,

Thank you for taking the time to provide us with such positive feedback and for awarding us a 5-star rating.

We are delighted to hear that you had a great experience with our team.

Thank You and Best Regards!

Oct 20, 2022

I want to be honest

I want to be honest, at first, I see this theme as a failure due to some issues with the theme. But I was stand corrected by how Support team assist me in every way. They resolve every issues I encountered. There's a lot to improved but the important part is they are listening to every suggestion. I am so glad I landed on the right purchase and that is shinetheme!

Customer support is beyond expectation. They are extending their help above on what you ask! Keep it up! God bless Shinetheme!

20 October 2022

Unprompted review

Reply from shinecommerce.co

Dec 20, 2023

Dear Sherwin Jay Guimalan,

Thank you very much for the time to leave such glorious feedback, which is really inspiring and we can assure you that such amazing reviews even make us do our best.

We're glad that you're enjoying the theme as well as the support service provided by our team

Thank You and Best Regards!

Oct 20, 2022

Extremely good customer support

20 October 2022

Unprompted review

Reply from shinecommerce.co

Dec 20, 2023

Hi Izzatullo Khabibullaev,

Thank you for taking the time to provide us with such positive feedback and for awarding us a 5-star rating.

We are delighted to hear that you had a great experience with our team.

Thank You and Best Regards!

Oct 5, 2022

Very helpful

They help me on my shopify site. Very good!

5 October 2022

Unprompted review

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shinecommerce.co Reviews 14