I unfortunately didn’t use the program as much as intended due to an injury and failed to cancel in time. Aaron not only helped me cancel my subscription, he also gave me a refund even though it was c... See more
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See what reviewers are saying
Never used this. App would not download. The customer service number is not in service. They autorenewed the subscription too with no warning. Super unethical and clearly a junk app.
I emailed customer service to cancel my auto renewal because I haven’t been able/motivated to use the app (been going though some health issues that are taking priority) Kendra was awesome in helping... See more
I had hoped that this app would be a good fit for me, unfortunately it wasn't. I didn't enjoy the recipes which was my primary reason for trying this out. Gabriella was quick to reply, asked if cost... See more
Company replied
Company details
Contact info
415 W G St. San Diego, 92116, San Diego, United States
- 1-888-552-5408
- contact@shiftwitherin.com
- shiftwitherin.com
Experience was good.
8 February 2022
Unprompted review
Reply from Shiftwitherin
Hi Helene,
Thank you so much for your review. We are glad to hear your experience with us good. Please let us know if there is anything else we can assist with at contact@shiftwitherin.com.
Thank you Abram
Abram was courteous and diligent in handling my complaint about lack of transparency and uncertainty about charges applying. First class customer service. Thank you Abram👏
Would suggest effective email communication upfront would avoid unnecessary customer pique in the first place
8 February 2022
Unprompted review
Reply from Shiftwitherin
Hello,
Thank you so much for your review. We are happy to hear that you had a great experience with our representative, Abram. We appreciate the feedback, we are always looking for new ways to improve the app for customer experience.
Abraham was awesome
Abraham was awesome! He was so helpful and understanding vs submitting a ticket and receiving a response that did not work. People like Abraham give your company a stellar name. I will be back once I can afford the payments. Thanks again.
8 February 2022
Unprompted review
Reply from Shiftwitherin
Hello,
Thank you so much for your review. We are so happy to hear that you had a great interaction with our representative, Abram. He always ensures to give our customers the best experience possible. We hope to see you back soon.
Kendra was great and canceled my…
Kendra was great and canceled my membership with no hassles! With that kind of customer service I might reconsider my cancellation in the future.
5 February 2022
Unprompted review
Reply from Shiftwitherin
Hi Laura,
Thank you so much for your review. We are very happy to hear that you had a great experience with our representative, Kendra. Please reach out if you are ever interested in joining us again.
Customer service was excellent resolved…
Customer service was excellent resolved my issues in a timely fashion
3 February 2022
Unprompted review
Reply from Shiftwitherin
Hi Susan,
Thank you so much for your review. We are happy to hear you had a great experience with our customer support team! Please let us know if there is anything else we can do to help you reach your goals.
At first I was very upset
At first I was very upset, because I am sick and going to be hospitalized for some time, but Kendra stayed calm and spoke to her manager and was able to solve my problem!
2 February 2022
Unprompted review
Reply from Shiftwitherin
Hi Susan,
Thank you for your review. We are happy to hear that you were able to resolve your issue with our team.
Abraham was super nice & handled my…
Abraham was super nice & handled my request promptly!
1 February 2022
Unprompted review
Reply from Shiftwitherin
Hi Sandra,
Thank you so much for your review! We are very happy to hear that you had a great experience with Abram! Please let us know if there is anything we can do to help you reach your goals.
Great customer service
Great customer service. Quick and easy when I had questions and wanted to change my account.
31 January 2022
Unprompted review
Reply from Shiftwitherin
Hi Olivia,
Thank you so much for your review. We are very pleased to hear that you had a great experience with our customer support team. Please reach out to us if you have any questions or concerns.
Reply from Shiftwitherin
Hi Lucy,
Thank you for your review. We are sad to see you go, but we are happy to hear that you had a great experience with our customer support team.
Great customer service
My review score is for Gabrielle. Amazing quick and efficient. Unfortunately if I were to rate shift it would not be so great, too much pressure advertising for supplements etc.
27 January 2022
Unprompted review
Reply from Shiftwitherin
Hi Lezley,
Thank you for your review. We are happy to hear that our representative, Gabriella was able to assist.
Great customer service
Gabriela in customer services was excellent, processing my refund straight away. It turns out the app wasn't a good fit for me but Gabriela was understanding and gave great service
27 January 2022
Unprompted review
Reply from Shiftwitherin
Hello,
Thank you so much for your review. We are thrilled to hear you had a great experience with our representative, Gabriella. Please let us know if there is anything else we can assist with.
Great customer service
I had hoped that this app would be a good fit for me, unfortunately it wasn't. I didn't enjoy the recipes which was my primary reason for trying this out. Gabriella was quick to reply, asked if cost was a barrier and offered to find a solution to keep my business. In the end it was about the former so without further pushing or guilting like you see with other services to keep the account got my request to cancel completed right away.
26 January 2022
Unprompted review
Reply from Shiftwitherin
Hi Amanda,
Thank you so much for your honest feedback. We are happy to hear that Gabriella was able to assist with your request.
Too pricey from what I experienced- lack of interaction/communication
Honestly, the price point is a bit high considering the lack of communication. I didn't even realize I had paid 3 months. However, when I reached out to customer service Abram responded quickly every time. Once I interacted with a human I felt better-taken care of.
25 January 2022
Unprompted review
Reply from Shiftwitherin
Hi,
Thank you so much for your review. We are sorry to hear that you initial experience with us, but we are happy that Abram was able to get you taken care of.
Subscription cancelation
I wanted a cancelation of my subscription because I couldn't budget for it, the girl that helped me was Gabriella and she was amazing, completely understanding and helpful. AMAZING customer service!!
25 January 2022
Unprompted review
Reply from Shiftwitherin
Hi Danielle,
Thank you so much for your response, we are happy to hear that Gabriella was able to provide excellent customer support. We are sad to see you but if you ever decide to give us a try, please reach out and we will get you all set up with that.
Excellent customer service.
24 January 2022
Unprompted review
Reply from Shiftwitherin
Hi Julie,
Thank you for your review. We are happy to hear that you had a great experience with our customer service department. Please let us know if there is anything else we can do to help assist you.
Maybe not for everyone
I realize my injuries do not work well with the workouts- there is no way I can do burpee’s- hahaha. I think having some alternative exercises would be good. A little more motivated fitness instructors too. Looks like the first set of 5 burpees were just as difficult for the Instructor.
20 January 2022
Unprompted review
Reply from Shiftwitherin
Hi Sarah,
Thank you so much for review and your feedback. We are always looking for a new ways to improve our app to help customers reach their goals. We are currently working on makin g our program more sustainable for all our users.
I had a great experience with customer…
I had a great experience with customer service. I cancelled my subscription & it was an easy process. My reasons for cancellation were simply that I didn't use the app as much as I had hoped. The person on customer service offered to help personalize the app to my level of use which was super nice. I still cancelled for my own reasons, but after declining he didn't try to push the app or prevent me from cancelling.
19 January 2022
Unprompted review
Reply from Shiftwitherin
Hi Jayme,
Thank you so much for your review. We are happy to hear that you had a great experience with our team. We are sad to see you go, but if you are ever interested in joining our program, please reach out to us so we can get you set up.
I was able to email and received a…
I was able to email and received a response from customer service. They were able to help me with my issue.
19 January 2022
Unprompted review
Reply from Shiftwitherin
Hi Pat,
Thank you so much for your review. We are happy to hear that you had a great experience with our customer support team. Please reach out to us at contact@shiftwitherin.com for any additional assistance you may need.
Excellent customer service with Kendra
Excellent customer service with Kendra. She resolved my issue/concern immediately and was very friendly. Thank you!
19 January 2022
Unprompted review
Reply from Shiftwitherin
Hi Heather,
Thank you so much for your review. We are happy to hear that you had an excellent experience with our representative, Kendra. Please let us know if there is anything we can do to help you reach your goals.
Customer service experience with Abram…
Customer service experience with Abram was through and quick ...very helpful
19 January 2022
Unprompted review
Reply from Shiftwitherin
Hi Jess,
Thank you so much for your review! We are happy to hear that you had a great experience with our representative, Abram. Please let us know at contact@shiftwitherin.com if there is anything we can do to help you reach your goals.
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