Had a great experience with this company. Thanks to Mark for your helpfulness, professionalism, and quick responses, which made the setup and ongoing support seamless. The next-day payment system... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really happy with shift 4 and Donna who introduced me. She has been amazing and still sends the odd message asking how everything is going. The charges are extremely fair in comparison to others,... See more
Company replied
When we were looking for a payment provider I found several suppliers not very helpful, until I met Donna from Shift4. She made everything really simple and got us setup super quickly. I’d have no he... See more
Company replied
I was using sumup for a very long time , once my machine got damaged when I called them the asked me I have to pay for new machine I got devastated the j was introduced to shift4 . Here I wnna take a... See more
Company replied
Company details
Written by the company
Shift4 (NYSE: FOUR) powers the experience economy, enabling businesses to deliver the moments that matter. Transforming how people shop, dine, stay, and play, Shift4’s commerce technology allows for a seamless experience at any scale. From your neighborhood restaurant to the world’s largest event venues, Shift4 handles billions of transactions annually for hundreds of thousands of businesses around the world.
Contact info
2202 N. Irving St., 18109, Allentown, United States
- 888-276-2108
- sales@shift4.com
- shift4.com
4.6
Excellent
823 reviews
Replied to 89% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always respond on time
4 March 2026
Unprompted review
Reply from Shift4
Thank you for sharing your feedback. We’re delighted to hear you’ve found the service responsive and timely. We look forward to continuing to support your business.
Shift 4 card machine for a market trader
Really happy with shift 4 and Donna who introduced me. She has been amazing and still sends the odd message asking how everything is going.
The charges are extremely fair in comparison to others, card machine very easy to set up and use, and trust me im no good with technology! Love the fact it prints off professional receipts with my business name on. Comes with a fast charger but to be fair it rarely needs charging as it lasts forever.
Really happy all round, im always recommending it to my market colleagues.
Thanks Donna 😊
31 March 2026
Unprompted review
Reply from Shift4
Thank you for sharing your feedback. We’re delighted to hear you’re having such a positive experience and that everything from setup to day-to-day use has been easy and reliable.
It’s great to know the features are working well for your business and that you’re enjoying the added touches like branded receipts. We truly appreciate your recommendation and look forward to continuing to support your business.
Great service especially Mr Mumtaz is…
Great service especially Mr Mumtaz is amazing to help in setting up the device very happy definitely recommend.
28 March 2026
Unprompted review
Reply from Shift4
Thank you for sharing your feedback. We’re pleased to hear the setup process was smooth and that you’re happy with the service.
We truly appreciate your recommendation and look forward to continuing to support your business.
I highly recommend Donna!
When we were looking for a payment provider I found several suppliers not very helpful, until I met Donna from Shift4. She made everything really simple and got us setup super quickly. I’d have no hesitation in recommending Donna to anybody that I know, and work with.
Thanks again, Donna!
27 February 2026
Unprompted review
Reply from Shift4
Thank you for sharing your feedback. We’re glad to hear the process felt simple and that you were set up quickly without any hassle.
We truly appreciate your recommendation and look forward to continuing to support your business.
Donna has been incredible at supporting…
Donna has been incredible at supporting and advising our business with what we need. She is incredibly professional and friendly and we can’t recommend her highly enough
31 March 2026
Unprompted review
Reply from Shift4
Thank you for sharing your feedback. We’re pleased to hear you’ve had such a positive experience and that the support has been both professional and friendly.
We truly appreciate your recommendation and look forward to continuing to support your business.
Highly recommend Donna to sort out your…
Highly recommend Donna to sort out your card machine no problems at all . Very professional and prompt replies
21 February 2026
Unprompted review
Reply from Shift4
Thank you for sharing your feedback. We’re glad to hear everything has been handled smoothly and that the service has been professional and responsive.
We truly appreciate your recommendation and look forward to continuing to support your business.
The terminal is is really fast
The terminal is is really fast, the best one iv ever had, no up front fees or monthly rent, money goes in next morning, I’m really happy with it, thanks Donna
31 March 2026
Unprompted review
Reply from Shift4
Thank you for sharing your feedback. We’re happy to hear you’re enjoying the speed of the terminal and that the pricing and next-day payments are working well for your business. We look forward to continuing to support you.
I’ve been using this terminal for a few…
I’ve been using this terminal for a few months now. I’m very happy I highly recommended.
1 December 2025
Unprompted review
Reply from Shift4
Thank you for sharing your feedback. We’re pleased to hear you’ve been happy with the terminal over the past few months.
We truly appreciate your recommendation and look forward to continuing to support your business.
We saved good amount of fees
We saved good amount of fees since moving to shift4. Muhammad Arif was brilliant at explaining the rates and getting us a better deal.
10 March 2026
Unprompted review
Reply from Shift4
Thank you for sharing your feedback. We’re glad to hear you’re saving on fees and that the switch has been a positive one for your business.
It’s great to know everything was clearly explained from the start. We look forward to continuing to support your business.
Reply from Shift4
Thank you for sharing your feedback. We’re happy to hear you’re having such a great experience. We look forward to continuing to support your business.
Shift 4 is a great company to have on…
Shift 4 is a great company to have on board. We had a couple teething problems with WiFi first few days however Sam was on the job and got it sorted straight away. Engineers were here immediately and rectified everything …. I would 100% recommend shift 4
2 February 2026
Unprompted review
Reply from Shift4
Thank you for sharing your feedback. We’re glad to hear everything was resolved quickly and that your experience has been a positive one overall.
It’s great to know the system is now running smoothly. We truly appreciate your recommendation and look forward to continuing to support your business.
Great man to deal with fast and…
Great man to deal with fast and friendly service highly recommend and have recommended to many people
23 March 2026
Unprompted review
Reply from Shift4
Thank you for sharing your feedback. We’re happy to hear you’ve had such a positive experience and that the service has been fast and friendly.
We truly appreciate your recommendation and we look forward to continuing to support your business.
The experience was really great and…
The experience was really great and very straight forward. The installation was easy and understandable and I really love the systems.
31 March 2026
Unprompted review
Reply from Shift4
Thank you for sharing your feedback. We’re glad to hear your experience was smooth and straightforward, and that the installation was easy to follow. We look forward to continuing to support your business.
Ryan is a top man
Ryan is a top man. He calls when he says he going to. Very knowledgeable and personable, prompt and efficient.
Would recommend him again and again. I will definitely get in touch if I need to upgrade.
Thanks for all your help and support Ryan
Dave Cole
30 March 2026
Unprompted review
Reply from Shift4
Thank you for sharing your feedback. We’re glad to hear you’ve had such a positive experience and that everything has been handled promptly and professionally.
We truly appreciate your recommendation and we look forward to continuing to support your business.
Great piece of kit
Got a machine for my mobile mechanic business from Shaz. Great machine. Very happy with it
2 February 2026
Unprompted review
Reply from Shift4
Thank you for sharing your feedback. We’re glad to hear the machine is working well for your mobile mechanic business and that you’re happy with your experience. We look forward to continuing to support your business.
Manager
Shift 4 is a great platform to switch over from other POS provider in terms of value and service provided by their team. Also It looks so customer friendly and innovative for staff.
30 March 2026
Unprompted review
Reply from Shift4
Thank you for sharing your feedback. We’re thrilled to hear the switch has been a positive one and that you’re finding great value in both the platform and the service.
It’s great to know the system feels intuitive for your team. We look forward to continuing to support your business.
It has been a good service .
It has been a good service .
Easy to use machine also fully covered as well in case of any damage we are covered
Must have machine for business payments
Thanks 👌🏻
19 February 2026
Unprompted review
Reply from Shift4
Thank you for sharing your feedback. We’re glad to hear you’re finding the machine easy to use and that the coverage gives you added peace of mind.
We truly appreciate your recommendation and look forward to continuing to support your business.
Dealt with shaz he installed a car…
Dealt with shaz he installed a car machine for me for my taxi and he was excellent to deal with from start to finish. Have recommended him to my friends as so very impressed with the service
21 March 2026
Unprompted review
Reply from Shift4
Thank you for sharing your feedback. We’re pleased to hear everything went smoothly from start to finish and that you’ve been so impressed with the service.
We truly appreciate your recommendation and look forward to continuing to support your business.
Highly recommended!
Brilliant service from start to finish from Shaz with swift installation of my new card readers for Lynotts bar & also best value around!
30 March 2026
Unprompted review
Reply from Shift4
Thank you for sharing your feedback. We’re happy to hear you’ve had such a positive experience from start to finish and that everything was installed quickly and smoothly. We look forward to continuing to support your business.
Received my shift4 machine very happy…
Received my shift4 machine very happy with the help from shaz,
couldn't recommend him enough.
Lorraine.
6 January 2026
Unprompted review
Reply from Shift4
Thank you for sharing your feedback. We’re delighted to hear you’re happy with your Shift4 device and that your experience has been such a positive one.
We truly appreciate your recommendation and look forward to continuing to support your business.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.