Shift Reviews 

It’s the worst thing in the world. I’m sitting here 2 hours away from my house for the past 2 hours waiting for someone to drop my collection off! It said 2-10 I’m got here at 2 and can’t get through to anyone it’s now 4pm and still waiting

Appauling. If Amazon can do it, how hard can it be? We didn't recieve a locker code email before the pick up window as stated. We called the helpline number 10 times, we waited on hold for 6 minutes, the voicemail inbox is full and the online chat doesn't work. We finally got through to one person who said the delivery driver was late so to wait 15 mins and it would be ready. So send an email advising that then.. Lots of 1 stars reviews, IKEA won't be using them for much longer..

40 minutes wait later, we called again with no response. We went to leave, then recieved our email code.. Drove back and the locker was empty. You can't make it up!!

Luckily we spoke to a nice man unloading his locker who had our order in his box!! Only 1 of his locker doors worked so he had to climb into his top locker and get it! Imagine getting stuck inside! So obviously our "delivery driver" wasn't on the way?!

At least it'll make a good story..? Don't waste your time!!

An unmitigated sh*tshow! Received the email to collect, my locker has a sign on it saying it is broken and to call the number. Just get put through to a full mailbox. There are open lockers with other people’s things here. Do not bother what a terrible company

I was given a 4–9pm collection slot and received confirmation that my item was ready for collection. I drove around 25 minutes to the site, only to discover that no access codes had been sent, meaning I could not collect the item at all. I tried calling the support number provided but the mailbox was full, so there was no way to get help.

The access codes were eventually sent after 6pm, almost halfway through my collection window. I was unable to return that evening, so I made a second trip the following morning. When I arrived, the codes provided still did not allow access through the gate to the area containing the Shift collection boxes. As a result, I was once again unable to collect my item.

In total, I made two separate trips, wasted a significant amount of time, and still could not collect the item due to issues entirely outside of my control. I am now waiting for Shift to propose a resolution.

This experience has been extremely inconvenient and poorly handled, with no effective customer support available when it was needed.

I had 2 bookcases collected from ikea & delivered to my door on the same day, amazing service & will
use again

Hi please my many retire I wait still now no answer. What is the problem? Tell me please.

Delivery driver and mate very helpful putting parcels up stairs

Awful. Cancelled collection twice

No delivery and zero communication. Very frustrating as there is also no way of actually contacting the customer service team. Information advertised on their website didn’t work. Their webchat gives errors and their emergency phone number just rings through to an automated number which eventually ends in a voicemail. Their email on their website also simply bounces back.
I would avoid this company at all cost.
I had to phone Ikea and they graciously refunded me my order. But this company let themselves down.
I would not use or recommend them.

Mo and his colleague very efficient and careful, very friendly also.

The machine in ikea was a little hard to get working but the delivery guys were amazing and polite and helpful

Utterly useless Shift Collect. I think that there is a superfluous 'F' in their name. Round trip of 30 miles to collect my item.

Followed instructions to the letter. Both lockers failed to open. Called the HelpLine only to be put through to voicemail which is pretty pointless. Clearly I was not the only one having problems as VoiceMail was full!

So wasted journey. I suggest avoiding using SHIfT COLLECT.

Absolutely useless don’t use this company

I wouldn’t even give one star. I bought furnitures from Greenwich IKEA and left them to SHIFT for a next day delivery. Next day, a delivery attempt is made but only one trolley of my items is delivered. I have tried to contact shift but neither their website works properly or they have a proper contact number/email. At the end of the day I had to go back to IKEA to sort it out and IKEA manager was able to contact them. They called me and arranged an another delivery for next day for other items. They have made the delivery but one of my items is still missing. I have tried to contact them but as I said before they don’t have a proper contact number. I went to IKEA again for the issue and there was a SHIFT guy on the self service area. I have spoke with him about this matter and he said he would help me. They have emailed me that all the items are delivered. But they never delivered one of my item. It was so frustrating. Don’t use this company at all.

It’s my first time using this service that benefits my health level when I do not need to use my heavy strength to transport my purchased items. Despite the mini errors of communication between me and Ikea driver as a delivery man, my purchased items arrived on time without having any issues.

Efficient friendly service especially in regards to same day

Unfortunately I can not give 0 star review. This was the worst delivery service I have ever experienced in my life. I have paid a lot of money for the same day delivery and did not receive my item after 6 days waiting. The delivery driver called saying he was 2 minutes away, my wife went downstairs to open the door and nobody was there. I will have to cancel the order as I am travelling and never got my item, no satisfactions given, the shift website shows as delivered but I have no clue where my item is. I will never use Shift again.

I’m very happy with the standard of the delivery of my items from Ikea.
The delivery guy and lady 🙂 were professional, friendly . Very positive experience.

They don’t even deserve 1 star. I have made 2 separate orders through ikea to collect at a shift locker to find out minutes later that it has failed. I take the option for a redirect to my house, spend the whole day waiting for my delivery, try calling the driver multiple times, finally get through to him and he gives zero care about what’s going on. Tells me it will be delivered 9:30 in the evening, I asked why I’ve had no communication, he says I don’t know and that’s it. I raise multiple requests on the chat service and are told I will be updated within 15 mins, I’m waiting hours later. It’s now almost midnight and still no update, still no delivery. Shocking to be honest!

Very polite and helpful person delivering.