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See what reviewers are saying

Rated 2 out of 5 stars

Tracking is a pain. When order goes wrong, near impossible to contact, or impossible for me. Ordered trainers 8th August 2025, still waiting, beginning September 2024. Shien keep adding new delivery... See more

Rated 1 out of 5 stars

Faulty clothes, appalling customer service and beware the con on delivery insurance added to all orders and tricky to remove. Daughter chose clothes, none fit and all poor quality. Bralette very... See more

Rated 1 out of 5 stars

I would encourage anyone ordering from this company to be aware especially coming up to Christmas. Have sent numerous emails to them regarding a PayPal refund for goods returned last July and they... See more

Rated 2 out of 5 stars

Site offers free gifts for invitations. Once you're .01 cent away from winning it just keeps telling you one more invitation and you win. Then after sending the invite, it repeats over and over til... See more

2.0

Poor

TrustScore 2 out of 5

209 reviews

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Rated 1 out of 5 stars

NOT RECEIVED

I think I have worked out that there is Shein who are reliable, and SHIEN who are unreliable and dodgy! I will be very cautious before I order again.
I ordered some ladies bathers on Feb 28th, was told they had been sent to me and given tracking details. I never received the parcel even though tracking says it had been delivered. I have not been able to get any replies from SHIEN and all the information has been deleted. I thought I was ordering from SHEIN, but received notices from SHIEN. Fortunately it wasn’t a large amounts of money but I was scammed.

5 April 2023
Unprompted review
Rated 1 out of 5 stars

I was informed my refund of £42.98 was…

I was informed my refund of £42.98 was being processed, however I only received £7.96 and have been going in circles trying to get this resolved, I was even asked for my bank details to pay£1 to chat online, won’t be ordering again

2 February 2023
Unprompted review
Rated 5 out of 5 stars

I have to say I am pretty new to…

I have to say I am pretty new to ordering with Shien,but in saying that I must have had around 10 different orders over the period of 8 months.
I have got to say that I have had nothing but good dealings with them.
Yes I know the clothes are not the best quality but I don’t know what people expect when you’re paying them prices.
Everything gets delivered before the expected time so I have no complaints whatsoever.
Maybe they deliver quicker and better in the uk than other parts of the world.
Keep up the good work Shein 👍🏻

30 December 2022
Unprompted review
Rated 3 out of 5 stars

i feel pretty dumb

i feel pretty dumb. like obviously the $2 shirt I bought is going to be in bad quality and made by "very skilled and well-paid workers". I'm probably going to let my dogs eat it.

11 November 2022
Unprompted review
Rated 5 out of 5 stars

AMAZING

I bought a whole bunch of pants and jeans and I love them so much!! Great material and the sizing is very accurate!

15 November 2022
Unprompted review
Rated 1 out of 5 stars

TOTAL RIP-OFF

Poor quality items. The items have no tags on them and smell of body odour. I can only conclude that these have been worn by someone else!!!!!
To make it worse, I can’t even return return them as they were bodysuit’s!!!
Avoid this trash company!!!!
Selling used clothes!!!!! Disgusting!!!

17 October 2022
Unprompted review
Rated 1 out of 5 stars

Only ordered a few items in the sale to…

Only ordered a few items in the sale to test the water item’s never arrived and trying to get in touch with them is impossible can’t even find a email address that’s the third American company to rip me off definitely no more orders to American!!!!!!

6 September 2022
Unprompted review
Rated 1 out of 5 stars

Stay away

Absolutely pathetic

Quality cheap
No customer service phone number.
Minus point for Shein
Dont use this retailers

18 August 2022
Unprompted review
Rated 4 out of 5 stars

i Love shien

i Love shien. i shop shien very often great plus size clothes at a fair price very nice stuff and some sexy stuff too. you go shien!!!

18 August 2022
Unprompted review
Rated 1 out of 5 stars

Refund issue

Refund issue
Sent parcel back signed for 9 may sent details as purchased via klarna
Signed for parcel force will not had refund
Avoid at all cost

29 June 2022
Unprompted review
Rated 4 out of 5 stars

important to read the reviews

my ordered delivered to ireland in about 10 days. important to read the reviews about the quality before purchasing, I've ordered in the past just because something was cheap and it was cheap quality. but there is alot you can buy that looks like zara/stradivarius/bershika/pullandbear styles.

23 June 2022
Unprompted review
Rated 1 out of 5 stars

Awful

Awful! Be very careful using this company. Products poor quality and charge RIDICULOUS package handling fees if you return items. The fee is taken out of your refund. I've basically ended up paying £65 for two dresses that are worse quality than primark!! Avoid!

30 March 2022
Unprompted review
Rated 1 out of 5 stars

Upset in Ohio

I'm super upset I have an order that I ordered alot of clothes. It came to the US and and stopped in Tennessee where it has been for three weeks. I reached out to the company and zero response. I can't wait for hours upon hours on the phone. Not that I can find a number. I'm just so disappointed because the clothes are great never had an issue. I just want my order. I dress up everyday and don't make alot of money. I wish someone would help me get my clothes.

9 February 2022
Unprompted review
Rated 5 out of 5 stars

Love shien

Took a week and a half to arrive. I’m in the uk and everything is great. True to size and like the picture

27 January 2022
Unprompted review
Rated 5 out of 5 stars

pretty good

Got what I ordered quality is decent, good pricing (I ordered a hat, lashes, fingerless gloves, and a makeup headband) took around a week to get to me.

25 January 2022
Unprompted review

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