Shicken Foods Reviews 

93
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers had a great experience with this company. Customers frequently praise the fantastic food variety, noting that the vegan dishes, curries, and kebabs are incredibly tasty, highly satisfying, and packed with wonderful flavors. People also mention that the items are very securely packaged, kept chilled in transit, and delivered quickly straight to their homes. However, some customers also noted issues with delivery and packaging, mentioning that parcels occasionally arrived completely defrosted, leaked sauces, or suffered from damaged containers. A small group of people additionally described experiencing unusual textures or less appealing flavors in a few specific meal options.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the huge flavor, amazing taste,... See more

Quality

Reviewers highlight positive aspects of quality, expressing delight with the taste, texture, and divine... See more

Delivery service

Clients share ambiguous opinions on delivery service, with customers noting both very positive and... See more

Order

Customers had positive experiences with order, noting that everything about the purchase worked fine and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Quick delivery in insulated packs Only tried tikka which was lovely

Company replied

Rated 5 out of 5 stars

Amazing range of products, a lovely selection for a variety of meals that are super versatile. The products come frozen and are well packaged using a great delivery firm. Looking forward to some ver... See more

Rated 5 out of 5 stars

Shicken deliver - both in terms of to your door, when expected (important for frozen products), and in terms of taste! I keep a range of Shicken products in my freezer for everything from a qui... See more

Company replied

Rated 5 out of 5 stars

This is the best vegan Indian food I've tasted! I've really missed seekh kebabs since going vegan but these are amazing! I really like the tikka kebabs and the curries too, and the salted caramel brow... See more



Contact info

4.2

Great

TrustScore 4 out of 5

93 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.2

All reviews

(93)

58 reviews in the last 12 months

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Rated 3 out of 5 stars

This is ok but not the best..

This is ok but not the best the shicken has a weird tough texture to it. I ordered the tikka, bbq wings and was expecting more, was really excited to try a new brand. Not terrible but had better.

Sorry shicken peeps !

25 October 2025
Unprompted review
Shicken Foods logo

Reply from Shicken Foods

Hi Mrs Lee we are definitely pushing our quality, texture & taste all the time so we'd gladly take your opnion on board! if you can spill the beans on who have better taste than us we'll do the research & keep up (we are always humble though we're proud of what we do)! Thankyou for the feedback!

Rated 5 out of 5 stars

Quality

Some of the nicest curries I've ever had. They are Unreal!

1 September 2025
Shicken Foods logo

Reply from Shicken Foods

Hi Paul thanks so much that definitely put a big smile on our face!

Rated 1 out of 5 stars

Tikka Biryani

Tikka biryani unfortunately is very tasteless, no tikka vibe at all. It's really dry and the shicken has a kind of crunch to it, very weird. Will not be buying that again.

29 August 2025
Unprompted review
Shicken Foods logo

Reply from Shicken Foods

Hi Sarah really sorry about the experience you had, which is not the level of service we're aiming to provide, we'll 100% take your opinion on board for the next product review & keep improving the flavour & texture!

Rated 5 out of 5 stars

Great product

Tried at a food tasting event was very impressed to placed our first order

5 August 2025
Shicken Foods logo

Reply from Shicken Foods

Hi Gary thankyou so much, glad you were impressed!

Rated 1 out of 5 stars

DPD are useless!!

The delivery arrived defrosted and 1 of the meals had burst. Inside the packaging was disgusting! To be clear, this is not the fault of Shicken (their meals and kebabs all taste amazing!), and they have said they'll replace the burst meal, but DPD are not a reliable courier - this is the 2nd time I have had a delivery issue. I'm also a bit worried that the rest of the meals were defrosted, so will they be OK to eat after being refrozen?

6 August 2025
Shicken Foods logo

Reply from Shicken Foods

Hi Beth very sorry about the delivery, we've escalated the delivery issue to DPD with their diamond team so we do hope they will improve their service!

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