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Review summary

Created with AI, based on recent reviews

Evaluating 26 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their beauty, originality, and versatility, making them suitable for various occasions and styles. Many people appreciate the luxurious fabrics, exquisite colors, and perfect fit, which contribute to a feeling of elegance and confidence. The staff are frequently commended for their warm welcome, expertise, and helpful guidance, making the purchasing experience personal and enjoyable. However, some people were dissatisfied with product descriptions, noting discrepancies between website photographs and the actual item received, particularly regarding specific design elements. Additionally, a few customers experienced issues with the fit of certain garments or concerns about material durability.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing delight with the quality, uniqueness,... See more

Quality

Users describe positive interactions with quality, consistently praising the garments as beautiful, unique,... See more

Staff

People report positive experiences with staff, highlighting their warm, friendly, and helpful demeanor.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We visited Shibumi to look for an outfit for our daughter’s wedding. I had done quite a bit of research on their website and loved their designs and beautiful silk fabrics. With Paris’s help I chose a... See more

Company replied

Rated 5 out of 5 stars

I purchased my Jacket after visiting the Shibumi website and eagerly awaited its arrival.. this was my wedding Jacket of choice. It arrived perfectly wrapped and boxed and once opened I became quite... See more

Company replied

Rated 5 out of 5 stars

Shibumi jackets are just sublime. The tailoring and drape coupled with the luxurious fabric and striking patterns combine to make you feel fabulous. The beauty of these jackets is their versatility; t... See more

Company replied

Rated 5 out of 5 stars

Shibumi was recommended to me by a friend. Attending the premises and meeting the woman behind the business made the experience more personal. There is such a great range of styles, colours and luxuri... See more

Company replied


Company details

  1. Women's Clothing Store

Information provided by various external sources

Silk jackets and stunning occasion wear by Shibumi. Our handmade collections include silk kimonos, cashmere coats, elegant dresses, blazers, playsuits, kaftans, and silk dressing gowns for women in size 6-26, and men in sizes 34-56.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

181 reviews

5-star
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2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Shibumi is not just clothing… it’s an attitude!

Want to look and feel fabulous and let your inner radiance shine? Buy a Shibumi! Each article of clothing is gorgeously tailored, elegant and refined, the fabric is sublime and unique, and you will feel confident that no one at the party will be wearing the same coat, dress, or dressing gown (depending upon what kind of parties you go to, wink) as you do. But Shibumi clothing is not just for parties… wear them to dash to the market or to work and simply glow. Because Shibumi is not just clothing… it’s an attitude! Thank you, Ruth.

P.S. Shhh… don’t tell my husband, but I’ve just bought my fifth Shibumi piece of clothing.

19 March 2019
Unprompted review
Rated 5 out of 5 stars

Wonderful service

Wonderful service , had a bespoke Delphine coat made for my son’s wedding , perfect fit , ordered fabric to have a dress made nothing too much trouble . Lots of compliments about the coat .

4 March 2019
Unprompted review
Rated 5 out of 5 stars

I bought an Avani raw silk coat for my…

I bought an Avani raw silk coat for my daughters wedding. As mother of the bride i felt wonderful. No-one else had my look and everyone commented on the wonderful colour, Midnight Blue.
I had walked passed their trade stand at Burleigh Horse Trials for several years wondering when I would have an occasion to justify buying some silk. Even though it was obviously a busy time with plenty of customers, they took their time to make sure i was buying the correct size and had exactly what I wanted. i am just about to wear this lovely coat again to my nieces wedding

22 February 2019
Unprompted review
Rated 5 out of 5 stars

I love my fabulous Shibumi jacket

The service and jacket that I had from Shibumi were fantastic. I was looking for something unique and high quality to wear to my youngest daughter's wedding - and I was thrilled to discover Shibumi. When I visited the show room in the Cotswolds, Ruth was very friendly, welcoming, professional and extremely helpful. I was spoiled for choice and surprised at the wide range and variety of designs and beautiful materials to choose from. I was thrilled with the final result and had loads of compliments from everyone at the wedding. Ruth was also very helpful when I ordered extra material to add the finishing touches to my hat and handbag. I have absolutely no hesitation in recommending Shibumi to everyone as an excellent, first class company.

18 February 2019
Unprompted review
Rated 5 out of 5 stars

I love Shibumi

I love Shibumi - so much that I now have 6 coats/jackets in various colours. I've worn my first Grace coat since I bought it in 2005 and I still get compliments. When I went to the US for a holiday, I had strangers stop me to ask where I'd got my jacket.
The fabrics are beautiful and the colours gorgeous but do listen to Ruth when she tells you which size is right for you. Against her advice I had a Grace made in a larger than recommended size and I've ended up having it taken in because it didn't hang as well as the others. Ruth knows her stuff so don't ignore her!!

16 February 2019
Unprompted review
Rated 5 out of 5 stars

I absolutely love Shibumi

I absolutely love Shibumi! Have worn coats to both of my sons weddings and felt a million dollars! I was thrilled when they started making dresses & handbags to match! The fabrics are exquisite and their customer service is second to none - they are packed with love! I have told all of my friends about them!

14 February 2019
Unprompted review
Rated 5 out of 5 stars

Gorgeous coat for spring wedding

I wanted a gorgeous coat for our daughter’s wedding in April as we didn’t know what the weather would be like. I’m absolutely delighted with the Shibumi coat and can wear it as smart or smart casual. Just fabby, thank you!

14 February 2019
Unprompted review
Rated 5 out of 5 stars

So stunningly beautiful I bought another!

I feel I need to balance out some of the very negative reviews I’ve just read about Shibumi. My experience was a pleasure and the girls were fantastic from beginning to end. My beautiful coat was the star of the show on my wedding day and I felt truly fabulous in it all day long in fact I didn’t want to take it off. I had so many compliments about it too. The girls made my coat to order and It had to have a few alterations. This was all done quickly and it arrived looking perfect. My neice is getting married in May and I’ve just bought another coat to wear. It is stunning and I can’t wait to wear it. If you have somewhere stylish that you have to go to and you want to feel and look gorgeous these wonderful coats are so glam you can’t help but look amazing. Thank you so much Shibumi so glad I found you.

14 February 2019
Unprompted review
Rated 2 out of 5 stars

Of course, it was all my fault!

My pure cashmere dressing gown started to part at the trim seams and pilled dreadfully. The garment cost £300 and I had worn it for less than an hour per day for about two months. I returned it and received a very prompt and polite reply telling me that I shouldn't have tied it up so tightly, that I should have checked the website and that the care instructions supplied (which they weren't) would have advised me. Finally, as it had been bought 11 months ago it was too old for the problem to be rectified and Shibumi must stick to their Ts & Cs. The Shibumi dressing gown is a beautiful garment, but I advise not meant to be worn by ordinary people or on an regular basis.

21 November 2018
Unprompted review
Shibumi Style logo

Reply from Shibumi Style

Dear Angela,

As discussed via private correspondence, please see our reply below.

I am sorry that you are disappointed; I feel I must explain that I don't mean not to fasten the gown but that it shouldn't be pulled too tight around the middle. The gowns are made from a blend of silk and cashmere which does mean they are delicate. If the fabric is tugged it will create pulls, this is the nature of the fabric but also means that they have the beautiful shine that we all love so much. As mentioned previously we don't line them so that they can be reversible but this does mean they are more delicate.

We have been selling these gowns for 15 years and have never had a complaint about the craftsmanship as our customers are aware that they are delicate garments. Ruth herself has one she's been wearing for years. It of course has some wear and tear but nothing that would make it unwearable.

I will send your gown back and include some pieces of the fabric so that you can reinforce the pulled area if you so wish.

Again, as mentioned previously, being such a small business we must stick to our Terms and Conditions and I think that we are being fair in our decision to not exchange as the order was placed so long ago.

Rated 1 out of 5 stars

Shibumi Style is not a company to be trusted

Shibumi Style is not a company to be trusted. Don’t be fooled by what they say and show you on their Website.
Make sure you do not go for a made-to-measure order. I had an incredible bad experience with mine.
My made-to-measure Hepburn dress was delivered after c 6 weeks with big discrepancies between the measurements taken by Ruth and actual measurements.
Just one example: I’ve paid an extra £150 for the bespoke order and the extra fabric which was supposed to be used to make the dress longer than the standard length. Ruth’s measurement for “Waist to hem at knee” was 30.25-inch (according to the Client Dress Measurement).
However, the actual length was 26-inch (over 13% less than Ruth’s measurement).
This is just one example out of many where the actual measurement was very different from Ruth's measurement. I had to pay £75 to Top Stitch to make many alterations so I can wear my dress. I can't thank Top Stitch enough for the great job they did.
I would've given Shibumi 0 stars if possible.

6 August 2018
Unprompted review
Shibumi Style logo

Reply from Shibumi Style

Dear Doina,
As discussed with you via private correspondence; this was not the case at all. I apologise that you were upset with the process but it was made clear to you that a second fitting would probably be needed. You said there was an issue but you refused to come and have a second fitting. We asked to then see the dress but also refused to send it back so we just went on your word and some photos taken at a funny angle by you and it was impossible to see the issues you mentioned. However as a goodwill gesture we offered to pay the £75 for your alterations closer to home (£50 was paid by us, unfortunately you failed to contact us for the remaining £25). The length of the dress was exactly as you requested and we said at the time that it would be too long but you insisted on that length. Unfortunately you then had it altered without coming back to see us and in not doing this so we had no way of knowing if there was an issue. Regarding the measurements you dispute; it was explained that the final dress measurements would not be exactly the same as your body measurements as the tailors need to add ease and make sure the dress is not too tight. Your dress was measured here before it was sent to you; and it measured accurately, without having then seen the dress on you in person it was impossible to tell whether any further adjustments needed to be done. It is standard procedure to have a second fitting for a bespoke dress as explained on the day. We have made many bespoke dresses and they have been perfect and we have delighted customers.

We pride ourselves in providing an excellent level of customer service and have 15 years worth of very happy and loyal customers who return again and again so I am sorry again that you weren't pleased with the outcome and as promised previously we would of course have ensured you ended up with a perfect fitting dress had you come back to see us for your second fitting.

We take complaints very seriously and if you would like to discuss this further then please do call the office. Wishing you a great week ahead. Kind regards, Shibumi

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