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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The app is frequently highlighted as intuitive and easy to use, with clear instructions and a smooth user experience. Many people appreciate the prompt payment for tasks, often noting the speed and ease of withdrawing earnings. The variety of available jobs and the overall user experience are also highly regarded by consumers. However, some customers also noted occasional issues with customer service, describing it as unhelpful, slow, or even passive-aggressive at times. A few people mentioned that job templates sometimes don't flow well or that task rejection can lead to unpaid fees, especially for tasks requiring travel. There were also isolated concerns about the in-app camera quality and the lack of support outside of business hours.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being friendly,... See more

User experience

People report positive experiences with the user experience. Many customers find the app straightforward,... See more

Application

Consumers generally express satisfaction with the app, highlighting its ease of use and clear navigation.... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the support... See more

Payment

Clients share positive opinions on payment, with many reviewers highlighting that payments are prompt,... See more

Based on these reviews

Rated 5 out of 5 stars

I've only completed two jobs with this company so far, so my judgement is limited to those experiences, but they've been fairly easy to follow. The instructions are very detailed so you know what t... See more

Company replied

Rated 5 out of 5 stars

I have been using Shepper to earn a bit of extra income as a student, and it has been a game-changer! The tasks are well laid out, the support staff are so lovely, and there are a good amount of tasks... See more

Rated 5 out of 5 stars

Great app & team providing opportunities to earn a few extra pounds. I've been using Shepper on & off over a year now. I pick tasks local to me. Tasks are simple to complete with the help of clear st... See more

Company replied

Rated 5 out of 5 stars

I am new to this but Shepper is one app where all the instructions are clearly mentioned beforehand in the resources section. This enables new shepper like me to make fewer mistakes and complete the t... See more


Company details

  1. Market Researcher
  2. Auditor
  3. Business Development Service
  4. Media and Marketing Agency

Written by the company

We help businesses put the power of accurate, real-time data at the heart of every business decision.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

572 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 63% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Customer service is great

Customer service is great they always respond very fast jobs pay reasonable well for what they require you too do payout is fast and has in the past been processed on weekends 100% recommend for a extra little boost of cash with your spare time

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Great way to earn some extra pocket money

Have only been picking up jobs for the past month but it's super easy and straight forward to pick up jobs and complete then. There are also a variety of tasks to complete so you never get bored. Those that I've interacted with at Shepper have been super helpful and friendly.

16 April 2026
Unprompted review
Rated 4 out of 5 stars

Overall I’ve had a great experience…

Overall I’ve had a great experience using Shepper mystery shopping. It took me a little while to get used to exactly how to complete the tasks - I had a couple failed in the beginning but if you read the tasks fully, not rush the tasks and provide good photos then that’s all you need.
Payments can be good and sometimes there’s a few shops in the same area so you pick up a few jobs for the same day. Payment is fairly quick and straight to my account. Would recommend.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Best

Its not perfect, but better than any other app - better by a massive margin.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Great communication

I’m just new with Shepper but so far they seem an excellent company. Great communication and they are quick to pay and sort out any issues you may have.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant company

Brilliant company, great for ad-hoc working if you have a spare afternoon. The contact team are always very helpful if there are any queries and really active in responses on the (albeit limited) times I've had to seek help or advice. Would reccomed.

7 April 2026
Unprompted review
Rated 3 out of 5 stars

The helpdesk can be a bit abrupt.

The helpdesk can come across a bit passive aggressive at times. The company is great to work for, but I really would like to be spoken to politely when I'm requesting support. I picked up 4 tasks and politely asked if I could change 2 to the day after. These particular tasks have had a drop down with choices of dates in the past when I've applied. Instead, I was spoken to abruptly and it felt like I was being told off for accepting tasks, then not being able to complete them. I could have just cancelled them. I'm a reliable member and it made me feel really upset over the Easter weekend.

6 April 2026
Unprompted review
Rated 5 out of 5 stars

This is a Fantastic App

This is a Fantastic App, very easy to navigate and great opportunities to earn some extra money and do interesting jobs. Highly recommend and great support from Shepper.

5 April 2026
Unprompted review
Rated 5 out of 5 stars

Easy to use

I am a fairly new user of the app, but quickly found it straightforward and easy to use. I used training materials on the app to get started and to understand how to perform tasks. I love doing mystery shopping tasks with Shepper!

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Great app and helpful team

I’m new to this app but I’ve carried out a few tasks some have been simple and some have been more complicated but the team are great for helping and answering queries promptly. I’m looking forward to trying other tasks.

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Easy to Use

I really like the ease of use with the app. Easy to pick up and complete tasks, and support through both an AI bot and real people.

30 March 2026
Unprompted review
Shepper logo

Reply from Shepper

Thanks Melanie for the great review and for being part of our community!

Rated 5 out of 5 stars

Great company to work for

Great company to work for
Honest people, pay on time.Task explained and easy to understand.

20 September 2025
Unprompted review
Shepper logo

Reply from Shepper

Thanks Pat for sharing your experience and rating Shepper 5 stars!

Rated 5 out of 5 stars

All good

All good, this is a really easy company to deal with, it does exactly what it says on the tin and you get paid really quickly, the perfect side hustle, highly recommended

28 March 2026
Unprompted review
Shepper logo

Reply from Shepper

Thanks James for the great review and for recommending Shepper as the perfect side hustle - we really appreciate it!

Rated 5 out of 5 stars

Excellent Opportunities

Varied opportunities available on a regular basis.
Communication with the team when required is excellent.

24 March 2026
Unprompted review
Shepper logo

Reply from Shepper

Thanks for the 5-stars Keith! We really appreciate it.

Rated 5 out of 5 stars

Always great communication

Always great communication! Amazing company to work for! Always there to help and great jobs!

22 March 2026
Unprompted review
Shepper logo

Reply from Shepper

Francesca we're thrilled to hear your feedback - thank you for being part of our community. We'll share your 5-star feedback with the team

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