Support and trusted site. Liked before starting completed health checks and blood test before commencing regime. On line help from consultants and support when needed. Although like most offers of c... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I really like that you get to see and speak to someone online prior to starting the medication, I also like you have a weekly check in with photos ( or on line with a human). I feel that with this co... See more
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I had a few issues with side effects which were dealt with promptly and professionally by the clinical team. Unfortunately due to unforseen circumstances I had to cancel my subscription. I emailed and... See more
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Blood screening done before commencing medication with them, and 6 months down the line (its great to see the improvement) support available either by telephone or virtually when needed. Advice, recip... See more
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Company details
About SheMed UK
Written by the company
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The UK's First Clinician-Led Metabolic Health Brand for Women
Created specifically for women, the SheMed programme is dedicated to making metabolic health and weight loss work for you. We start by working closely with you to understand your medical history and your full health picture. Every member begins with a free at-home blood test, so your plan is built on your actual health data rather than a generic questionnaire.
This personalised approach, combined with a full range of GLP-1 treatment options and ongoing support from our clinical team, means SheMed is built to help you reach your goals with real medical oversight behind every step.
At SheMed we offer:
- GLP-1 Medications (Wegovy pen, Mounjaro pen, Wegovy Pill, Foundayo)
- Free at-home blood test
- Weekly progress monitoring
- In-app women's health support
- 24/7 side effect support
- Tailored, monthly dosing
- Extensive assessment and eligibility review
- Women's metabolic health content
Contact info
184 Drummond Street,, NW1 3HP, London, United Kingdom
- support@shemed.co.uk
- shemed.co.uk
SheMed Weight Loss Programme
4.1
Great
6K reviews
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Good while it lasted
I took part in the trial of mounjaro in 2025. Lost a considerable amount of weight and was very happy until forced to swap to Wegovy due to price hike. This drug had no effect on me whatsoever so at the end of the trial period I stopped taking all GLP1s. In the nine months since I have gained three stone and am very unhappy.
31 December 2025
Reply from SheMed UK
We’re sorry to hear that you were dissatisfied with your experience, and we understand how frustrating it must have been to experience significant weight regain after initially achieving results with Mounjaro.
Following the increase in the price of Mounjaro in August 2025, we provided patients with information about Wegovy as a more affordable alternative. We would never require or encourage a patient to switch medication where it is not clinically appropriate, and any treatment decision should be made based on an individual patient’s circumstances and clinical needs.
While both Mounjaro and Wegovy are injectable medicines used for weight management, they contain different active ingredients. Mounjaro (tirzepatide) acts on both GIP and GLP-1 receptors, whereas Wegovy (semaglutide) acts primarily on the GLP-1 receptor. As a result, patients can respond differently to each medication, and the rate and extent of weight loss can vary considerably from person to person. We have also supported patients who have switched from Mounjaro to Wegovy and have continued to make progress with their weight management.
Weight management is influenced by a range of factors, including an individual’s health history, response to treatment and lifestyle, so outcomes can differ between patients and between medications.
Our records indicate that you have not placed a recent medication order. If you would like to restart your weight-management treatment, you are welcome to complete a refill request through the app and request a clinical consultation. This will allow our clinical team to discuss your previous experience, your current circumstances and the treatment options that may now be available to you.
If you have any further questions or would like to discuss your experience with us directly, please contact our support team through the app.
I’m really pleased
I’m really pleased with the customer support I received, particularly from Nhlalenhle. She was incredibly helpful, understanding and professional throughout, and responded to my messages very quickly.
I had decided that the treatment wasn’t right for me and wanted to cancel my subscription. Nhlalenhle made the whole process really easy and straightforward, and I was very happy with how quickly everything was dealt with. My subscription was cancelled and I received a full refund without any hassle.
It’s refreshing to receive such friendly, efficient and understanding customer service. Thank you so much, Nhlalenhle, for all your help! ⭐️⭐️⭐️⭐️⭐️
17 September 2026
Unprompted review
Reply from SheMed UK
Thank you so much for your great feedback! We’re delighted to hear Nhlalenhle was able to make the process so easy and provide such helpful, friendly support. We’ll be sure to pass on your kind words.
Like how I’m monitored and can get…
Like how I’m monitored and can get advice and information to help me on this journey.
17 September 2026
Reply from SheMed UK
Thank you for your positive feedback! We’re so pleased you feel supported and informed throughout your journey.
Customer service is good
I have cancelled my plan for personal reasons and Nhlalenhle was so helpful today shemeds customer service is great, every step of the way with them they have advised me on best method and best way forward.
17 September 2026
Unprompted review
Reply from SheMed UK
Thank you so much for your kind words and for sharing your experience. We’re delighted to hear that Nhlalenhle was so helpful and that you’ve felt supported by our customer service throughout your journey. We wish you all the very best for the future.
Confusing Information and Poor Customer Service
I requested cancellation within days of signing up and before completing any blood tests, assessments, or receiving any treatment.
Unfortunately, the information provided by SheMed was confusing and inconsistent throughout. Different representatives gave different explanations regarding cancellation, refunds, fees, and the process I was required to follow. I was instructed to cancel through the app after the three-month period, only to find the option was unavailable when I followed those instructions.
What should have been a straightforward request turned into months of conflicting advice and unnecessary frustration. As a customer, I expected clear, accurate and consistent information, but each response seemed to contradict the last.
Based on my experience, I would not recommend SheMed's weight loss programme, not because of the treatment itself, but because of the confusing information, inconsistent customer service and poor handling of my cancellation request.
Very disappointing experience.
17 September 2026
Unprompted review
Reply from SheMed UK
We are sorry to hear that you were dissatisfied with your experience.
Our cancellation and refund policy depends on the stage of the screening process. Where a cancellation request is made before a blood-test screening kit has been dispatched, a full refund can be provided. Once a screening kit has been dispatched, however, we are unable to accept its return or provide a refund at that stage. These terms are outlined in our cancellation and refund policy.
That said, we recognise that having different customer service agents provide conflicting information can be confusing, and we would like to investigate the customer service experience you have described. We would also like to review the specific circumstances of your cancellation request to understand what happened and whether there is anything further we can do to assist.
We have sent you a separate request for your account details. If you are able to provide these, our team can investigate your case in more detail and review the communications and advice you received.
Customer service when the pen broke was…
Customer service when the pen broke was horrendous. it took over a month to get it replaced and then took another two weeks.
31 July 2026
Reply from SheMed UK
We are sorry to hear how frustrating the process was when your pen developed an issue, particularly given the length of time involved.
When a pen is reported as faulty, the replacement process is not solely within our control. The manufacturer needs to assess the issue and determine the appropriate outcome, which can unfortunately result in turnaround times of over a month.
We appreciate that this can be particularly frustrating when you are in the middle of your treatment. Where appropriate, our team may advise a patient to purchase another pen while the manufacturer’s assessment is ongoing, so that treatment can continue without unnecessary interruption. This is not intended to leave patients out of pocket, but to avoid a prolonged gap in treatment while the investigation is completed.
We’re sorry that the process took longer than expected in your case and appreciate you sharing your experience.
Patient feedback is important to us, and we continue to review how we can better support patients when issues such as this arise.
My SheMed experience
Made to feel that you are actually being looked after. Love the check in and weight and health constantly monitored
17 September 2026
Reply from SheMed UK
We're delighted to hear that you feel well supported and cared for throughout your journey. It's great to know that the regular check-ins and ongoing monitoring of your progress have been helpful. Thank you for sharing your experience with us.
Awful service
The service provided was unsatisfactory, as I was enrolled in a subscription without my full awareness. I cancelled the subscription through the app and received a notification indicating that a payment would be processed within 24 hours. However, when I contacted customer support, I was met with unprofessional behavior and informed that the cancellation would take five days to process, meaning the payment would still be deducted. The overall process is inadequate, and the staff were unhelpful. Being treated dismissively while explaining that the payment would cause me financial hardship was distressing and has had a significant negative impact on my mental health. Would not recommend this company at all!
17 September 2026
Unprompted review
Reply from SheMed UK
We’re sorry to hear that you were unhappy with your experience and that the situation around the payment caused you distress.
We would like to clarify that the subscription, auto-refill arrangement and cancellation requirements are all clearly outlined in our Terms and Conditions, which customers are required to review and accept when signing up.
If a cancellation is requested within the notice period, the upcoming refill may still be processed as the cancellation takes effect. Customers can also use the defer option in the app to delay an upcoming refill by up to four weeks where needed.
We’re also sorry to hear that you felt unsupported when contacting our team. We understand that concerns about an unexpected payment can be stressful, and we expect our team to communicate with patients clearly and respectfully when assisting with these queries.
We do listen to feedback from our patients and regularly review our processes and policies. Your comments regarding cancellation and the support you received will be taken into consideration as we evaluate whether any improvements can be made.
Support from the SheMed community was…
Support from the SheMed community was excellent. They’re were very supportive but the product became very expensive for
30 May 2026
Reply from SheMed UK
We're pleased to hear that you found the support from the SheMed community helpful throughout your journey. We also appreciate your feedback regarding pricing, and we understand that cost is an important consideration. Thank you for taking the time to share your experience with us.
The two things I dislike are that the…
The two things I dislike are that the 4.8 dose of Wegovy is only being made available to founding members. This feels unfair and unreasonably exclusive. Also how early refill reminders come through, I regularly get a refill reminders when I have only just taken the first dose for that month cycle. The price is also really high. Everything else is fine.
17 September 2026
Reply from SheMed UK
Thank you for taking the time to share your feedback.
We are pleased to hear that you’ve found most aspects of the service to be working well, and we appreciate you highlighting the areas you feel could be improved.
The 4.8mg Wegovy dose is currently available to our Founding Members as part of the benefits associated with that programme. We understand that this may feel restrictive to patients who are not part of the programme, and we appreciate you sharing your perspective.
Regarding the refill reminders, our auto-refills are processed every 28 days to help ensure continuity of treatment and avoid unnecessary interruptions. The reminders are therefore sent in advance to give patients sufficient time to complete their refill check-in and make any changes if needed. We appreciate that this can feel early when you have only recently started a new treatment cycle, but the intention is to support continuity rather than suggest that you need to take any immediate action.
We also appreciate your feedback on pricing. We regularly review our services and pricing, and patient feedback is an important part of those considerations.
Thank you again for sharing your experience and for recognising the aspects of the service that have worked well for you.
Reply from SheMed UK
We're delighted to hear that you found our service professional, attentive, and efficient. Thank you for taking the time to share your feedback; we appreciate your support.
Great customer service
From the very first day I was happy to be a part of the £99 study. By my 8th month I had lost three and a half stone and had progressed to the 12.5mg which was working for me with no side effects. Unfortunately due to price increase of Mounjaro, I was swapped to Wegovy the low dose of 1mg, which did nothing for me. Over the months I progressed up to 2.5mg, still with no weight loss. I was ready to give up, until I was informed a 7.5mg Wegovy had now been introduced, which I was prescribed. I still didn’t have the success I was having when I was on Mounjaro. Over the time I was taking 7.5mg Wegovy, I started having strange tingly feelings in my legs and more worryingly, in my throat too. I would choke on absolutely nothing and get a sharp scratchy feeling in my throat, causing my nose to run and my eyes to water. I did not think for one minute it was connected to Wegovy. I made an appointment with my G.P. and after explaining my symptoms to him, the first thing he said to me was to stop Wegovy immediately. I was shocked, he was correct. Over the next 10 days, these frightening episodes gradually eased.
I contacted SheMed, who immediately took action and were very understanding. I was transferred back on to Mounjaro, but again I had to start at a low dose of 5mg. Again, I had no weight loss. For almost a year I have lost nothing. I’ve paid a fortune all those months for near enough no result. I’m now finally on 15mg of Mounjaro, which I’m robbing Peter to pay Paul to afford almost £300 every four weeks, but this week, I’m actually seeing weight loss again and I am now no longer feeling hungry. I’m so grateful I have no side effects on Mounjaro, but sadly on a pension I can’t afford to continue this journey for much longer. I still have 3 stones I need to lose and I’m worried this long journey I’ve been on will have been for nothing. This is no reflection on SheMed, they have been excellent throughout my whole journey.
17 September 2026
Reply from SheMed UK
Thank you so much for taking the time to share your journey with us. We’re truly sorry to hear about the difficulties you experienced along the way, but we’re so pleased our team could support you and that you’re now seeing positive progress with Mounjaro. We’re wishing you continued success on your journey and will be here to support you every step of the way.
Blood screening done before commencing…
Blood screening done before commencing medication with them, and 6 months down the line (its great to see the improvement) support available either by telephone or virtually when needed. Advice, recipes, exercise ideas and allsorts on the app 😀 prices are affordable. Customer service is fab, they dont rush you off the phone even if you just feel like you need a little supportive chat, thank you Naseerah. Would recommend them and do.
17 September 2026
Unprompted review
Reply from SheMed UK
We're delighted to hear about your positive experience and the progress you've made over the past six months. It's great to know that you've found the support, resources, and guidance available through the app helpful throughout your journey. Thank you for your kind words about Naseerah and our customer service team; we'll be sure to share your feedback with her. We truly appreciate your recommendation and wish you continued success.
Works for me
It worked for me still loosing slowly thats how i want it no side effecs and having an under active thyroid .i have struggled with weight gain since my teens evan though i was sporty all kinds of sport this works for me.
17 September 2026
Reply from SheMed UK
We're delighted to hear that the programme is working well for you and that you're achieving steady progress at a pace that feels right for you. Thank you for sharing your experience, and we're pleased to hear you've had no side effects. We wish you continued success on your weight management journey.
They only want to sting you for money
After 2.5 months and severe side effects i decided the wegovy pill isnt for me. I submitted request to cancel subscription and was told £120 early termination fee applies. I agreed to it but then received request to refill. 1 week later I have had no confirmation of cancellation, I have had a clinician telling me basically to manage the side effects with even more medications. I refuse to order or take any more wegovy and just want to cancel...why is this so hard!! As with any medications you dont know how you'll react to it and adverse effects means come off it. Terrible experience and I do not recommend She Med to anyone considering signing up
17 September 2026
Unprompted review
Reply from SheMed UK
We are genuinely sorry to hear that you’ve experienced significant side effects and that Wegovy hasn’t been right for you. Our patients’ wellbeing is always our priority, particularly when side effects are involved.
We have checked your account and can confirm that your cancellation has been processed and no further refill will be going ahead. The refill request was generated automatically as part of our regular process, but this does not mean further medication will be prescribed, particularly where side effects have been reported.
When patients start treatment with us, we provide a side-effects care package with guidance to help manage common side effects, and our clinical team remains available to provide support if you’ve been unable to manage your symptoms with this. We would always encourage patients to contact the clinical team if they have concerns about their treatment or side effects by reporting these via the Help section of the SheMed App.
A member of our team will also be reaching out shortly to confirm your cancellation and ensure everything is clear on your account.
We are sorry that your experience has not been what we would have hoped, and we wish you all the best with your health and wellbeing going forward.
Avoid. Difficult to cancel, poor customer service.
Absolutely terrible customer service. Avoid at all costs. Extremely difficult to cancel.
Last year I was with another provider, I needed to cancel and was able to do so quickly and easily. When I wanted to start again in the new year I chose SheMed. I wish I hadn’t.
It was quick and easy to sign up but when it came to cancelling, a very different story. I went into the app, it told me I had to call, but customer service wasn’t open so I set a reminder. When I called during opening hours, a recorded message sent me back into the app to cancel. I finally emailed.
The email response I received told me, after a little back and forth, that my cancellation was in progress but would take 21 days. Why so long? They also told me that I did not need to take any further action.
2 days ago I was charged for a renewed prescription. I immediately emailed to raise this issue. No response. Today, a new month’s supply arrived that I neither want or need. Finally an email response arrived telling me that sorry, while my cancellation was in progress, it was still within the 21 day window and since I had taken no action to delay the prescription they would not refund me.
If I had known I needed to do something, I would have done it, but customer service assured me in writing that I didn’t need to take any further action.
Like many scammy services, very difficult to cancel and poor customer service. Avoid, there are much better providers out there.
16 September 2026
Unprompted review
Reply from SheMed UK
We are sorry to hear that you were unhappy with your experience.
We’d like to clarify that our cancellation process and the 21-day notice period are clearly outlined in our Terms and Conditions, which customers are required to review and accept when signing up. As prescriptions are processed on a recurring basis, cancellation requests made within this notice period may still result in a further refill being processed.
While a cancellation is being completed, customers also have the option to defer an upcoming refill through the app, allowing them to delay it where appropriate. This option is separate from the cancellation process and does not replace the required notice period.
That said, we do listen to feedback from our patients and regularly review our processes and policies to ensure they continue to provide a clear and positive experience. Your feedback around the cancellation process will be taken into consideration as we evaluate whether any changes could be made in the future.
Please feel free to contact our customer service team if you require further advice.
The worst experience ever
The worst ever experience ever. You would need to go through an intimidating blood test yourself to yourself. I have made my purchase a month ago, they failed to register my blood test and now they refuse to cancel my order and process a refund.
16 September 2026
Unprompted review
Reply from SheMed UK
We are sorry to hear that you were dissatisfied with your experience.
Our onboarding process includes a blood testing stage as part of our clinical screening process, which is designed to ensure treatment is prescribed safely and appropriately for each patient. As part of this process, blood samples must be registered before being returned to the laboratory. Having reviewed your account, we can see that the sample was not registered prior to being sent back, which unfortunately resulted in delays to your application being progressed.
We appreciate that this situation has been frustrating, and we are sorry for the confusion caused. We also appreciate you bringing this to our attention, as we would much rather work with you to resolve the matter and provide support than see you leave feeling dissatisfied.
Although the delay was caused by the registration process not being completed before the sample was returned, we would still like to assist you.
As a gesture of goodwill, a member of our team will be reaching out to discuss manually progressing your case for clinical review, which may allow your prescription to be considered without requiring you to restart the onboarding process.
Thank you again for your feedback, and we look forward to helping you move your application forward
very good so far.
14 September 2026
I do the self check in weekly
I do the self check in weekly. It only takes a few minutes. This is easier for me as I’m busy on a Thursday morning.
The reordering service is very good.Order it on a Thursday and get it on the Monday. I’ve never had to deal with customer service.
10 September 2026
Paid £70 for my first month
Paid £70 for my first month - they sent out the blood test but during that time my health and medication changed. They refused to give me a refund stating that the blood test was already sent out. Even tho I couldn’t use it?? They have stole my money for a product I never got and have blatantly ignored me through email in hopes I will just go away. DO NOT TRUST
16 September 2026
Unprompted review
Reply from SheMed UK
We are sorry to hear that you were dissatisfied with the outcome of your refund request.
As outlined in our terms and conditions, cancellations requested before the blood test kit is dispatched are eligible for a refund. Once a blood test kit has been dispatched, it is classed as a sealed healthcare product and cannot be returned or reused for health and safety reasons. For this reason, the initial screening fee is non-refundable once dispatch has taken place, regardless of whether the kit is ultimately used.
We appreciate that your circumstances changed after joining the programme and understand that this was frustrating. While no medication was prescribed or supplied, a partial refund was offered as a gesture of goodwill for the portion of the service not received.
We are also disappointed to read that you felt ignored. Having reviewed our records, we can confirm that your emails were responded to and your concerns were reviewed by both our customer support and complaints teams.
We are sorry if the outcome was not the one you had hoped for.
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